Belvoir Vale

The manager and staff take amazing care of my Dad. He has been there for over 18 months and I am impressed with the care he has received from the management, care staff, housekeeping and catering staff. They are very friendly and helpful and have helped Dad and me and my sister through some difficult times. I am very pleased we found this care home for Dad.

The Belvoir Vale care home has been the best possible place for our Dad. He has truly wonderful care from all the staff and team members. Management is so kind and caring plus accessible. There's so much love in the air. You hear reassurance, kindness and giggles around as you visit. Everyone works so hard on everyone's behalf. Every time we raise a query it's handled well. Everyone is responsive to Dad and knows him as a person. His condition means it can be taxing at times and yet he receives constant caring and loving attention. He's a gentleman at core and it brings out the best in him. We've been even more impressed and grateful during this Corona Virus situation. We are so grateful to the staff for all they've done and are doing. We feel so lucky that Dad is being cared for here. Amazing place.

While the coronavirus crisis is happening, I am unable to visit mum and this is a good thing. The home is keeping us informed of how they are doing with weekly emails and this is very reassuring. I would like to thank the dedicated staff for this, as it means I can be in lockdown without worrying about her.

Satisfactory.

Belvoir vale is at the forefront of care homes.

Belvoir Vale is just lovely! When you walk in it is more like a country hotel than a care home - with definitely no iffy smells. The staff are all kind, friendly, gentle and very good at their jobs. The chefs produce varied and nutritious meals and cater for individual tastes. Activities are numerous and entertaining. My brothers and I are happy that mum is happy here.

Well organised and extremely considerate and kind carers, plus a decent range of activities.

Mum only spent a brief period at Belvoir Vale but was always treated with kindness and dignity. The staff were very supportive to me at the end of her life.

Dad was at Belvoir Vale for 10 weeks and during this time we noticed a marked improvement in his general condition. The staff were kind, respectful and caring to him and to us. They encouraged him to eat, mobilise and join in with activities. At the end when he suffered a series of seizures they dealt with this with appropriate speed and compassion. Huge thanks to all the team.

Our dad spent two very happy years in Belvoir Vale Care Home. The staff were outstanding and always ensured that he was fully and properly cared for. The CEO is excellent and creates a warm, happy and welcoming atmosphere which transcends to all the staff and residents. As visitors, we were able to come and go freely - we felt part of 'the team'. I strongly recommend Belvoir Vale. Thank you to the manager and the staff for all that you did for our dad.

We can not speak too highly of all the staff for their kindness and patience shown to mum. She was treated with love and dignity at all times, as were we. Nothing was too much trouble.

My 99-year-old grandmother needed respite care after an illness. The manager was very accommodating and made arrangements for her to go to the home that very day. All the staff were very welcoming and made you feel nothing was too much trouble. They were particularly helpful in meeting our needs. I would have no hesitation in recommending this place - it was very safe and secure, clean and friendly. Everything was of a very good standard, including all the staff.

I can't fault the care and attention given to our mother and ourselves. Nothing was a problem from all the smiling staff.

There appeared to be a happy atmosphere throughout the home.

With my lovely mum being 90 years old and suffering from dementia and severe arthritis, caring for her at home was no longer an option and yet I needed to find the right place, where I felt confident that I could relax and know that mum would be safe, well cared for and happy. I knew when I walked into Belvoir Vale that this was the right place to bring my precious mum to live. It is all on one level and she had a pretty room where I was able to bring her own treasures. The food is all home cooked, laundry is done to an exacting standard. Staff are kind and cheerful, understanding my mum's sense of humour and quirky ways. There are lots of activities to fill the days and much fun is had by all. It's true to say they gave me my mum back so I was no longer just her carer.

Despite being bedridden she was turned regularly and did not get bed sores, which says a great deal for the care she received. I cannot recommend it more highly.

Good to have dad assessed at home prior to respite, all lifestyle information given. On returning home dad had obviously hadn't been walking much as he was very stiff and both legs were swollen up to his knees. They were aware that dad lived as independently as possible but it appears that he had not been encouraged to mobilise. Dad reports that he had a lovely holiday and had enjoyed being looked after, perhaps a bit too well.

She cannot move or speak but is always treated with gentleness and smiles and her bodily needs are met unfailingly.

My mother has received fantastic care and attention while she was at Belvoir Vale at one of the most difficult times in her 93 years. There was never a problem, nothing was too much trouble and as a family we were looked after so well especially when Mum was so ill. all the staff were so caring in those six weeks that Mum was in the home. Without this care Mum would not be back in her home now. We cannot thank them enough.

The care assistants are superb, kind and helpful. I feel confident now that I will be able to cope independently at home. The food was nourishing, tasty and well presented. Thank you to every single person involved.