Belvoir Vale

Our mother needed some quality food, attention, physio and care after a broken femur in December. Finding Belvoir Vale was just amazing. We are very pleased with her care, all the team are beyond brilliant. Nothing is too much trouble. We call and speak to Mum on the phone if we don't have time to visit, I feel bad calling when everyone is so busy, it's never a problem. Attention to detail is remarkable. Mum even has poached eggs on lovely toast for breakfast, in her words, better than she would have made herself! Well done team, Mum is getting stronger every day.

Mum had a prolonged period in hospital after a fall and moved into Belvoir Vale initially for some respite care. From the very start, the staff were welcoming. warm and caring. We feel great reassurance that she is well looked after and safe. Everyone is so friendly and willing to help. A really lovely environment.

I'm really happy with the care home and staff. House is very clean and the food is good.

I came here in February 2020 and have been treated with respect in every way. I have been lucky enough to make good friends. Food has been good and plenty of it.

The staff at Belvoir Vale have made mum feel so welcome and cared for as a new resident. The meals are very good and the staff cater for all needs. There are regular activities and trips out that mum enjoys and they also arrange many events on special calendar dates. The staff always seem to find the time to chat with mum and her family even with their busy schedules. I feel Belvoir Vale is very homely whilst still being professional and highly organised.

Felt at 'home' as soon I walked in. I knew right away this was the place for my mother. I cannot praise the staff highly enough for their kindness during the last days of mums life. All people closest to her that visited were treated wonderfully, with nothing too much trouble, and the cups of tea and sandwiches kept us going. Even found the time to make her great-granddaughter feel special and included. So grateful to you all.

My mother arrived at Belvoir Vale in January 2021 during one of the Covid lockdowns. This was an incredibly difficult time for places like Belvoir Vale, the staff and managers were nothing short of heroic. The staff quickly recognised that mum needed to be in the unit that offered specialist dementia care and moved her to a lovely bedroom. They also quickly recognised that the best way to treat mum was with humour, affection and laughter and as a result, mum's final 18 months were as happy as they could have been. We have nothing but praise for them.

My father was looked after here for four years, including throughout the pandemic. He was kept clean, tidy, well fed and his emotional needs met, even when Alzheimer's made his behavior difficult. It has been a difficult time for all, but the staff helped us all cope.

My mother was in the care home for two years. Unfortunately, it was during the Covid-19 epidemic, so we did not experience the care home in the normal way, so I have based my responses on the reduced amount of contacts/visits we had. The end-of-life care my mum received and the support/access we as a family were given were excellent, and we're truly grateful for that. Also, we knew Mum was being cared for well during lockdown.

I was impressed from the outset by the friendliness of the staff and the cheerful air of the home. My husband settled in very quickly and told me he really enjoyed the food. The staff liked him and made his three months in here as good for him - and me - as possible.

My dad went to Belvoir Vale Care Home in July 2018 when my mum passed away, we didn't realise how bad his dementia had taken over him. As a family and myself personally, I always felt my dad was safe and well cared for. It was not an easy decision but the staff always had a laugh and a joke with him and there was someone there for him 24/7 which put our minds at ease. As a family, we would just like to take this opportunity to say a big thank you for your care and compassion for our dad who sadly passed away in May 2022.

Mum came for a week of respite, primarily for a 'holiday' with her sister. Her memory is very sketchy (dementia) but she consistently and frequently told us how fantastic all the staff were. Nothing was too much trouble for them, and I witnessed this myself at drop-off and pick-up. A team of truly dedicated staff. We felt Mum was really well looked after, they went above and beyond and for that, we are very grateful.

This is the second time my mum has been into Belvoir Vale for respite. All the staff that works in Belvoir Vale have been extremely kind and caring to my mum and all the family. This has made my mum much calmer, whenever we go in the atmosphere is always nice. My mum has also put on weight and is in good spirits. Thank you.

A beautifully kept home inside and outside. My mum has been a resident since July 2021, she is happy and contented. All the staff are smart and full of smiles. One can ask any questions and it will be sorted out. The home is like one big family and all the staff carry out their duties with great respect and care. I would not like my mum to be anywhere else.

A friendly homely feel to the place. All the staff are approachable and friendly. Nothing really is too much trouble. Though my friend has been a little unstable both physically and mentally at times, the situation we all find ourselves in is mainly to blame. Let's hope normal life resumes soon.

It took me a few days to settle in but the staff are wonderful, caring and kind. A good experience for me as I am thinking of a long term care home.

My lovely dad initially went to Belvoir Vale for respite to give my mum a much-needed break but he settled in so quickly that we made his stay permanent due to the quality of care available from all the staff. During these difficult times, the staff went above and beyond to make window visits possible for which we have been incredibly grateful. Although sadly my dad's time at Belvoir has been cut short my family have been hugely comforted by everyone who has cared for him right up to the end. Thank you to all the staff and managers for everything you did for my dad.

The table in my room was rather unstable. Given need, I will choose this care home before others I have used.

I quickly settled here and am prepared to stay here.

All the staff is extremely helpful and very kind. The meals are very good and the service is perfect.