Belvoir Vale

We wouldn't hesitate to recommend Belvoir Vale.

I wish mum could stay with you but we have run out of money. I cannot fault the service the staff and management give to my mother. They are amazing! Only one small problem is she has lost her top set of teeth whilst a resident and now her hearing aid. Care, food, cleaning all fantastic. Mum could have been encouraged to do more activities, that is the only thing of note. Following a stroke her legs could have done with a little exercise.

Mum has settled well over the time she's been here. We like the staff very much indeed. They are helpful, kind and friendly. She would like better food and larger portions.

Good management, very well run. Staff work very hard and are very kind to the residents. Good atmosphere among residents, warm and friendly. Parking is a problem. Clean liners excellent and laundry very efficient.

Thank you for making my Mum's last few years enjoyable and comfortable.This was her home.

My Mum spent five happy years at Belvoir Vale where she thrived. After a couple of respite visits she took the decision to move to the home permanently. Mum quickly made new friends and thoroughly enjoyed all the amazing activities that the home offered. She had dementia but with the move to Belvoir Vale she was able to relax and she no longer had to worry about the pressures of daily life. Belvoir Vale is extremely well led and all staff go above and beyond in everything they do. They work brilliantly as a team and are highly valued which is clearly reflected in their happiness at work. The standard of care is outstanding and staff all have a great knowledge and understanding of the residents. Everyone is treated as a family member and with compassion and dignity. The rooms are gorgeous and furnished to a high standard. The food is freshly prepared and the residents are given plenty of choice. The home is in a great location set in well maintained beautiful grounds.

Thank you again

Mum has only been in the home for two weeks but she's loving it, likes being pampered, likes her room, bed, food, everything really.

Mum is battling Alzheimer's and has been for over 5 years. We've just had her first respite (one week) at BV's dementia unit. I visited many homes before making a decision including large brand new businesses. BV is highly resident-focused, caring, kind, and clean. Mum has put weight on and enjoyed 3 cooked meals/day plus copious drinks and biscuits! She's come home much more mentally alert and is also cheerful - an improvement from pre-respite. Thank you to every staff member who helped us from day one (The two men from Maintenance -moving room furniture around for safety) and to one staff member in particular for helping with baggage on leaving. BV's care staff showed only patience and dedication. A couple of issues I highlighted were dealt with promptly and in full.

Nothing was too much trouble and we were kept informed with everything that was happening. All the staff without exception seemed to be focused on one thing, the welfare and comfort of the resident and for that we can't thank them enough, knowing Dad was getting all the area and attention he needed meant so much. His older brother actually said we always had a fear of care homes but now we have seen this place that fear has gone. Dad was only in for just under 3 weeks but in that time all we can say is thank you for your amazing work in making him comfortable to the end.

Thank you.

Mum resides in Gatehouse, which suits her level of dementia. The staff are wonderful and caring; they look after Mum very well. When I have raised queries or issues, they have been dealt with efficiently and professionally, to my satisfaction.

My father has only been here for one week, but in this time, he has enjoyed and settled down to his new life. He thinks he's in a hotel. The food is not bad - missing my food, he tells me! Loves the view from his window (the garden), but, still early days. Thank you for having him; he's a kind, sweet man and will not bother the staff in any way.

Pleasant atmosphere. Very good food and cleanliness. Helpful, cheerful staff.

My aunt has been a resident at the Belvoir Vale care home for two years. During that time she has received excellent care and attention. The staff are simply superb and care about every individual in the home. The organisation and professionalism of the management is exceptional, particularly communication and meeting the needs of family members visiting the home. We cannot praise the home highly enough. My aunt hopes to spend many years in the home and we will continue to enjoy visiting her.

My mother moved to Belvoir Vale Care Home four weeks ago. Initially she was very anxious and needy, but by the fourth week she was more calm and settled. The staff had got to know her and found that she needed to be distracted and occupied, especially with music. This has been very comforting for me knowing that she is in good hands. I ham sure my mother is living at the right place for her needs and managing the dementia.

We could not fault the staff. Everyone was considerate, careful and always keen to treat Mum as an individual and accommodate her wishes. We were saddened, therefore, to have to make the decision to move Mum to another care home that is more accessible for her friends and former neighbour to visit, especially those reliant on public transport. We would not hesitate to recommend Belvoir Vale to other families. Thank you for everything.

I would also like to commend the staff's support of relatives like myself, who are coming to terms with the loss of their loved one to dementia, as well as their ultimate death. Support and information were given, arrangements were made to see the home's GP and intelligent input was given over end-of-life care decisions.

My aunt became a resident at Belvoir Vale at very short notice following a fall and subsequent discharge from the hospital. The management is very empathetic and understanding. The care my aunt received for latter-stage dementia was reassuringly good. Some members of the team were excellent and went the extra mile in terms of kindness and care. Following my aunt's death we were treated again with much kindness and respect.

Belvoir Vale is a very friendly and homely care home. The staff are very welcoming and efficient and really seem to care for the residents. There are also many activities organised for residents who wish to participate. The food is homemade and looks delicious.