Maun View

My mother suffered a broken hip and following a stay in hospital returned to Maun View. All the staff have taken very good care of her to rehabilitate and facilitate her recovery and mobility. She has been monitored carefully. Any issues I have ever raised have been promptly dealt with.

Had problems in 2019 and things have improved since then. My mother in law needs assistance with eating and the provision of soft foods. She also needs to be monitored properly so she doesn't have another fall and break as she has had previously.

My mum was in Maun View for over a year. We were given one week's notice to find our mum a new home due to the nursing side closing. We were told that the home would help and support families any way they could. We had no help from them what so ever. Will never recommend Runwood Homes to anyone, disgusted in the way we were treated. Carers and nurse were lovely and caring but managers at the top, nothing.

Fridge in that kitchen is missing all door shelves and staff who should be "caring" are washing up. Your cooks have no idea ie liquid or semi-liquid diets, hence need for fridge space.

Excellent nursing home run by excellent staff, keep up the good work.

The atmosphere at Maun View is that of a caring and welcoming home with all staff knowing residents in their care and clearly being concerned for their welfare. The care provided is very good with no problems experienced. Any concerns are addressed very quickly. As family we are encouraged to feel at home and welcome to visit any time. Mum is happy and secure, feeling safe and at home. We all feel very happy that Mum is somewhere where she can and does receive the care she deserves despite not being in the best of health.

Maun View has been the answer to our problems. Mum needed full-time care and came here to be assessed as to her needs. The staff go that extra mile and are all so lovely and caring. Mum is now here full time and enjoys it very much. As I live over 200 miles away it is a great comfort to me that mum is happy here.

The management and staff at Maun View are very comfortable and caring. The residents are treated with respect and dignity. The residents are kept clean and the food is of good variety and portion size. The care home is always clean and you can go and see your relative at any time and if you have any concerns at all it is sorted out straight away.

My Grandma is a resident at Maun View. The staff are very caring and supportive. When I visit everyone is welcoming and friendly. There is a lovely, calm atmosphere, I especially enjoy taking her to the Cafe where we can have a cup of tea, listen to music and chat to others. My Grandma has dementia and very confused but staff are helpful and patient. I would definitely recommend Maun View to anyone who is seeking quality care for loved ones.

Excellent

We found that the staff were very caring and supportive and would highly recommend Maun View care home.

However, there is a lack of communication between visits, which is particularly relevant to us as we live 3 hours drive away and are only able to visit every few weeks.

Good care and support.

My father is really happy and comfortable. The staff are very nice and caring. The cleanliness is good but could be slightly better. Overall really happy.

There has been a vast improvement in my father since being here and he does not ask about going back to his home so he has settled in from the first day here.

The food was very poor, the staff were not interested in being there, you could never find a staff member unless you looked in the staff room, we had a few occasions where my grandma was found after a fall (sometimes outside via a broken fire escape that was not fixed) and staff were unable to advise how long she was on the floor or outside for that matter. After raising concerns nothing was ever done about it. We moved my grandma to a new home and she has put on weight and is a lot happier in herself. I would never recommend this home to anyone who actually wants loved ones to be cared for.

On reflection from my Mom going into the care home and up to the present day, I feel that the care and professionalism of the care home has been very good. The staff from high to low act in a very good and positive way towards the residents as well as the families who feel reassured that the residents are being cared for 24-hours a day. I think that the whole package of the care home is second to none and after visiting my Mom, I feel that I am leaving her in very capable hands.

When my Mum-in-law went into Maun View Care Home, it was very emotional knowing this lady for 47 years and being a big part of her life, it was very sad. The management and staff of Maun View welcomed my Mum-in-law like their own and since day 1 have treated her with dignity, care and not only supported my Mum-in-law but all of our family as well. She's eating and drinking and likes to mix with the residents. Knowing she's safe and secure 24/7 puts my mind at rest. Maun View is a very welcoming care home.

We were all upset that my mother-in-law had to go into a nursing home but now she is in Maun View we can relax knowing she is in a safe, caring environment. The staff are really friendly and nothing is too much trouble for them when it comes to caring for my mother-in-law and the other residents. We know she is eating proper meals and drinking plenty of liquids which she wasn't doing at home. We are impressed with the standards of cleanliness and hygiene. The best thing is now knowing my mother-in-law is safe, happy and cared for.

The care for my mother has been very good and satisfactory. The staff and management have been very helpful. My mother's health seems to have improved since going into the home - she is eating better than when she was in her own home. I feel she is being looked after very well and is in a safe and secure environment which gives all the family peace of mind. The home has agreed to let Mam have her own double bed from her house into her room which she likes and is encouraging her to sleep better and settle down.