Newgate Lodge Care Home

Newgate Lane, Mansfield NG18 2LG
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9.7 91 Reviews
  • Newgate Lodge Care Home, Mansfield
Newgate Lodge Care Home is situated in the market town of Mansfield, Nottinghamshire. The Home is ideally located close to the town centre with good bus, rail and road links and only a short journey to the picturesque settings of Newstead Abbey and Sherwood Forest.

Newgate Lodge is a residential care home registered to provide Residential and Dementia care for 60 older persons. They have been awarded the Dementia Quality Mark by Nottinghamshire Social Services and their CQC rating is “GOOD” with good achieved in all 5 inspection areas (March 2019).

All care plans are designed to meet the unique needs of each individual, recognising their abilities and always encouraging and assisting independence, empowering people to remain in control of their daily lives. The team also invites loved ones and representatives to be actively involved in the care planning process with regular reviews.

If you'd like to find out more about Newgate Lodge, the team welcomes you to visit the home and join them for a day spending time with other residents and staff. You will have the opportunity to have lunch or tea and truly experience their homely surroundings whilst being able to partake in a wide range of person centred activities in a happy family atmosphere and see first hand their delivery of quality care. If visiting isn't possible, the team would love to visit you in your home or in hospital and discuss your care needs giving you as much information as possible about Newgate Lodge.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1260
  • Self-Funded Residential Dementia Care: £1260 – £1260
  • RESPITE Self-Funded Residential Care: £1400 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1400

Please contact the home for our up to date pricing. Each case is unique and we are happy to discuss fees with you.

These prices are only a guideline, please contact Newgate Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Laura Quince (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Pre-Admission assessment must be undertaken by management prior to reisdency being offered
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (60)

Visiting

  • Visitors are welcome anytime

Parking

  • Disabled parking available in the car park at the entrance and down by the main entrance.

9.7

Newgate Lodge Care Home has a Review Score of 9.7 (9.737) out of 10, based on 29 reviews in the last 2 years.
Over all time Newgate Lodge Care Home has 91 reviews.

Overall Experience
  • 80
  • 10
  • 0
  • 0
  • 1
Date Published
  • 91
  • 4
  • 16
  • 29
  • 62
Reviewer Connection to Newgate Lodge Care Home
  • 31
  • 21
  • 10
  • 6
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 61-80
Review from G M (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely atmosphere, very clean, food extremely good, residents kept very clean and tidy. Always welcoming to visitors.
Reply from Lee Swinn, Deputy Manager at Newgate Lodge Care Home

Thank you for taking the time to submit this review. We aim to ensure that all our residents continue to live a choice led life by providing the level of support required to enable this to happen. We aim to create a home from home environment to all our residents and to all residents' friends and relatives who visit the home.

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Review from Carole B (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision to put Mum in a care home was something that we didn't think we would need to make at short notice and we were a little apprehensive. However, in the short time Mum has been there, we can say it was the best decision we made as a family to put her in Newgate Lodge. The professionalism of
the staff and the care and respect shown to our Mum and all of the residents is far and above anything, we have hoped for. We think Newgate Lodge is an outstanding residential care home.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you so very much for your lovely review, moving a loved one into care is so traumatic for family members and we understand this and are here to support you all as a family, it is our absolute pleasure to look after your mum......and you.

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Review from R W (Granddaughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good first impression of the facilities here at Newgate Lodge. The staff are approachable and friendly. The rooms are clean and everything is OK.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your review - I will pass on your comments to our staff team.

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Review from S C (Grandson of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A safe and secure environment with lots of friendly and attentive staff members.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for taking the time to review us, we appreciate your comments.

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Review from S M (Son-in-law of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother in Law has been a resident here for just over two years and she has never looked so well. She is really happy here as family visit nearly every day and the staff are brilliant, just like family members. When we were looking for a care home we looked at loads and some you would not put a dog in.
This place is brilliant in every way. We are kept informed with everything, so myself and family cannot fault. Keep up the good work!
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your kind words and for choosing Newgate Lodge for your Mother in Law.

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Review from C A (Daughter of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly, professional and approachable.
They all have the residents' health, safety and welfare as the priority.
Reply from Lee Swinn, Deputy Manager at Newgate Lodge Care Home

Thank you for your kind review. We pride ourselves on our friendly approachable staff team. We will ensure that your comments are passed on to the staff team.

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Review from I S (Son of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has lived at Newgate Lodge for 7 months. For the previous 8 months he had live-in care at home. His care at Newgate Lodge is in every way far better than it was at home. Dad's physical and mental health is greatly improved and he is safe, secure and very well looked after.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your very thoughtful review, looking after your father is our absolute pleasure, may I also add what a wonderfully supportive family you are.

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Review from P H (Daughter-in-law of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother in law became a resident here, she has improved mobility and receives excellent care. All the staff are very friendly and caring towards her.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your kind review. I am extremely proud of our caring staff, it’s lovely to hear and it’s a pleasure to look after your mother in law.

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Review from A H (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good care home. Had nothing but good experiences here. Mum is very well looked after, leaving us with no worries and can relax knowing she is being well looked after.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for leaving a very kind review, we love having your mum with us.

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Review from K H (Granddaughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandma has been in Newgate Lodge for just over two years. She has come on leaps and bounds and has made great progress. She is well looked after, and the care provided is second to none. It gives us peace of mind knowing she's happy and well cared for. Have advised many friends of how good the home
is.
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Review from Joan J (Friend of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have visited a resident since she arrived and have been very impressed by the care and support, she and other residents' receive. Although she is deaf and cannot speak she is never ignored and is included in things that can be difficult in her case. Residents seem relaxed and well cared
for. It's like a big happy caring family. We have visited other care homes and this is certainly the best.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your kind comments, our family extends to friends and relatives too.

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Review from Pamela C (Daughter-in-law of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A clean and up to date environment, always very welcoming, someone always available if we need to talk. Both my mother-in-law and father-in-law live in Newgate Lodge. My mother-in-law is upstairs and my father-in-law is downstairs. Both have their needs met really well and the staff have genuine care
and respect for them both.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your very kind words.

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Review from V M (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is always clean, especially the rooms. The staff are friendly and very caring towards the people in their care. They are alert and watchful and ensure safety for their residents. They engage with them talking and joking and trying to encourage a smile or laugh. From what I have seen my
only concern is the food, I think choice, variety of food could be improved. Although the standard and quality may be ok nutrition seems to be of a low standard.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your very kind review, I will be looking at our menus over the next few weeks with our head chef and would be more than happy to pass on any suggestions.

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Review from A B (Daughter of Resident) published on 19 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited many homes and it was clear from our first impression on walking through the door this had a warm and friendly atmosphere. It was bright and spotlessly clean. The carers work so hard and know they really care about Mum. The office is very organised and efficient. The management team are approachable,
caring and communicate with family. Mum is very prone to falls - action has been taken. Prevention strategies put in place. Her room was decorated to her choice and is lovely. Also, clear respect is shown for her culture and communication issues.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your kind review, it is an absolute pleasure to look after your mum she is a delightful lady and loved by us all.

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Review from C S (Daughter-in-law of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We required urgent care for my father in law. I went to look around. The home was clean and beautifully presented. The member of staff who took all the details was kind, professional and understanding. My father in law arrived the following day. A carer immediately advised that the dementia unit would
not be appropriate so he lives downstairs and only sleeps upstairs in the dementia unit. The home manager is excellent and supportive of the difficulties between my husband and his brother. We can visit when we wish. There has been a marked improvement in improvement in both my father in law's physical and mental health.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your lovely review, it is our pleasure to look after your father in law, what a wonderful gent he is.

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Review from Teresa S (Sister of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy to live here. He is well cared for and gets on well with everyone including the staff. I find all the staff very caring and always willing to help. All the staff are always pleasant when I visit. Myself being a carer for 28 years I would highly recommend this care home to anyone
needing care.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your lovely review, coming from someone with all your years' experience, it is a true honour.

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Review from B D (Friend of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my friend and firstly I noticed how clean and welcoming it felt here. The staff were very helpful and couldn't do enough for me. My friend's room looked beautiful and she was relaxed as though it's home from home. She was saying how much she feels comfortable in her chair. I would recommend
this care home 100%.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your review, I am extremely pleased you were made to feel so welcome.

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Review from Mark M (Son of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newgate Lodge is a very homely place for my mother to possibly see out her last years. The recommendations and feedback we have received were all positive, this only proved to us that Newgate Lodge was and is the only choice for us. Thank you to all who have helped us.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your lovely review, looking after your mother is our absolute pleasure, what a wonderful lady she is!

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Review from Sandra G (Sister of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my brother nearly every other day, I am so pleased after him being in 2 other homes I found Newgate Lodge. I cannot say one bad word about the home, from management to the dedicated carers, they spend time talking to the residents always giving them plenty to drink and biscuits if they want
one going round asking and taking them to the toilet. If any residents need attention they are there straight away. Been at meal time the food is excellent and plenty of fresh fruit. They pamper the ladies doing their nails and painting them, combing their hair and curling it. The home smells lovely and I am always made very welcome with a cup of tea if I want one. Their bedrooms are nicely decorated, furniture nice.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your lovely comments Sandra, it is always lovely to see you at Newgate Lodge. As a team, we all work very hard to make life more comfortable for our residents and visitors who are equally as important.

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Review from Adrian B (Son of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Newgate Lodge for almost five and a half years now. Throughout that time he has always been so well looked after and cared for by the wonderful, caring staff. They have a hairdresser on site every week and staff make sure that he has opportunity to be taken to have his hair trimmed
when needed in the room where she works from. My father needs a lot of support in looking after himself and Newgate Lodge are able to meet all his needs and more. There are plenty of activities going on and usually music or TV to listen to. He is safe and happy here and loved by the staff; and we know, as a family, that we did the best thing at the right time for him as he needed 24 hour care.
Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you so much for your lovely review, it makes me immensely proud as a manager to hear such wonderful comments about our staff, who dedicate their time to looking after our wonderful residents and relatives.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Newgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Newgate Lodge Care Home is calculated as follows: ( (274 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 339 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newgate Lodge Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (9)

Laura

Laura Quince

Job Title: Home Manager Joined: 2022

Laura joined Lidder Care in 2022, bringing over 20 years of experience in caring for older adults. Her impressive career in the care industry has seen her rise from a Care Assistant to Team Leader, then Head of Care and ultimately a Home Manager.


As the Registered Manager at Newgate Lodge Care Home, Laura is dedicated to fostering a happy and safe environment where residents and their families can spend quality time together. Laura’s favourite aspect of her role is engaging with residents and their families.


In her spare time, Laura enjoys spending time with friends and family, loves summer holidays and enjoys diving into a box set in the winter.

Lee

Lee Swinn

Job Title: Deputy Manager Joined: 2015

Lee has been Newgate Lodge’s Deputy Manager for the past 7 years. Lee has worked in care for 19 years and has extensive experience with a variety of conditions within elderly care and those with learning disabilities. Lee has level 5 management and leadership qualifications and has previous managerial experience. Lee’s ethos is putting the residents at the forefront of every decision made with regard to their care package and promoting inclusion between staff members and residents.

Tanya

Tanya Meason

Job Title: Care Manager Joined: 2014

Tanya joined Newgate Lodge in 2014. Her journey in the care sector has seen her excel in various roles, from Senior Carer to Care Coordinator. In her current role as Care Manager, she is responsible for audit and compliance and shares her expertise by delivering first aid and moving and handling training.


Tanya loves the daily interaction of residents and their families and the unique challenges that each day brings. Outside of work, Tanya loves spending time with her family and her two children.

Rebekah

Rebekah Buckley

Job Title: Front of House Joined: 2022

As Front of House at Newgate Lodge Care Home, Rebekah brings with her a rich background in administration and sales. Since joining Lidder Care in 2022, she expertly and compassionately manages requests, provides tours of the home to potential new residents and their families, warmly welcomes visitors to the home and ensures accurate record-keeping.


Rebekah enjoys meeting new families, connecting with residents and delving into their life stories and experiences. Her passion for people shines through in every interaction.


Born in Scotland and having spent five vibrant years in Germany, Rebekah brings a unique cultural perspective to her work. Outside of work, she channels her creativity into her own business, crafting beautiful wax melts.

Dale

Dale Carrington

Job Title: Activities Coordinator Joined: 2021

Dale has been a valued member of the Newgate Lodge team since 2021 and brings experience in the care sector dating back to 2019. She began her journey at Newgate as a member of the care team, where she spent three years before moving to her current role as an Activities Coordinator in November 2024.


Before joining the care industry, Dale built valuable experience in the childcare sector, working at a playgroup and children’s holiday club.


Dale’s favourite part of the role is planning and organising meaningful, tailored activities and events that enrich the lives of our residents. She takes pride in encouraging resident involvement in the community, helping to build and strengthen valuable connections beyond the home. She enjoys the variety each day brings and the joy of making each resident smile.


Outside of work, Dale loves spending quality time with her friends and family. She enjoys seaside getaways to Filey, Skegness and Bridlington, where she makes cherished memories with her husband, friends, family and their beloved dog, Nala.

Melanie

Melanie Johnson

Job Title: Activities Coordinator Joined: 2025

Melanie joined the Newgate Lodge activities team in 2025, bringing with her a wealth of experience and a deep passion for making a difference. After spending over 20 years working in a community pharmacy, she realised she wanted a more fulfilling path. This led her into the care sector, where she spent 15 years supporting individuals in rehabilitation services.


Melanie’s favourite part of her role is knowing she makes a meaningful difference in residents’ lives every single day.


Outside of work, Melanie enjoys weekend getaways in her caravan with her husband-to-be and their two much-loved cockapoos, Lottie and Ella. She finds peace and joy unwinding by a scenic lake, soaking in the tranquillity of nature.

Sharon

Sharon Luckcuck

Job Title: Head of Kitchen Joined: 2004

Sharon became a part of the Newgate Lodge team back in 2004 and during her time advanced from carer to senior carer to her current role as Head Chef. With over 35 years of culinary experience, she provides a variety of nutritious and delicious meals tailored to all residents’ individual preferences, taking pride in creating dishes that bring joy to everyone.


When she isn’t cooking up a storm in the kitchen, Sharon pursues her passion for motorbikes and enjoys riding her Harley Davidson!

Denise

Denise Shaw

Job Title: Head Housekeeper Joined: 2003

Denise has been a part of the Newgate Lodge team since 2003. She has had various roles including Night Carer, Day Carer and Senior Carer. Currently, Denise serves as the Housekeeping Manager, where she ensures all areas of the home are impeccably clean and well maintained. Denise takes great pleasure in every aspect of her role!


In her spare time, Denise enjoys getting to immerse herself in a good book, travelling on holidays and spending time with her family.

Tony

Tony Nolan

Job Title: Maintenance Joined: 2022

Following a successful 27-year career installing fire alarms and intruder alarms, Tony joined Lowmoor Nursing Home as part of the Maintenance team in December 2022.


What Tony enjoys most about his role is the satisfaction he receives when a task is completed! He also loves the aspect of problem-solving coming up with ideas and resolving issues. The maintenance team look after the upkeep of the home, perform repairs and maintain outdoor areas.


When Tony is away from work, he enjoys spending time with his family and scouting.

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