Red Roofs Residential Care Home

35a Grange Road, Newark-on-Trent NG24 4LH
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10 34 Reviews
  • Red Roofs Residential Care Home, Newark-on-Trent
Red Roofs is a truly delightful, home-from-home purpose-built Residential Care Home located on the outskirts of the historic market town of Newark, Nottinghamshire with farmland views and a stunning garden area.

As part of the Red Homes family, Red Roofs embodies its founders’ ethos of delivering exceptional, bespoke, quality care to their residents and support to their families. The consistency of care is down to long serving manager Trish Smith, whose exemplary commitment to care, dedication and compassion inspires her team to strive for excellence every day.

With a focus on maintaining personal independence with appropriate, sensitive support, Life Histories are compiled for every resident, in conjunction with friends and families, to celebrate their uniqueness. Inclusive, purposeful and exciting lifestyle and activity choices including music, dancing, gardening and crafts provide a rich timetable across the week, whilst resident chef provides nutritious and delicious meals and snacks, tailored to individual dietary requirements, for residents and staff to enjoy together in light and social dining areas.
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Care Provided by Red Roofs Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £1150 – £1250

These prices are only a guideline, please contact Red Roofs Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Patricia Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1985
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (30)

Red Roofs Residential Care Home Reviews (34)

10

Red Roofs Residential Care Home has a Review Score of 10 (9.966) out of 10, based on 22 reviews in the last 2 years.
Over all time Red Roofs Residential Care Home has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Red Roofs Residential Care Home
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Total of 34, showing 21-34
Review from Philippa P (Daughter of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Roofs is my mum's home. She is loved and cared for with exemplary care by all members of the team from the carers to the housekeepers. She is healthier and more content than she has been at home for several years. All of her complex needs are provided for without any qualms. Her happiness and well
being is the driving force. I feel very grateful that I know she is happy, safe and well cared for. The ethos of the home is that life is for enjoying not just for living.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to complete such a lovely review.
It means such a lot to all of the staff at Red Roofs to know that they are doing a great job and one that is appreciated.

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Review from Kylie W (Granddaughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the ladies have been and are amazing in this care home. The care and attention to detail they have given my granny is outstanding. A special thank you to one lady particularly. I will forever be grateful for the care you have given her. You have gone above and beyond in every single way. Thank you
so much.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to post your positive review of Red Roofs.

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Review from Sheena K (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are always pleased with the care that our mum receives also we know she is in a safe and caring environment so we dont have any worries about her. Staff are always kind and helpful and very approachable.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to complete a review for Red Roofs Care Home.

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Review from Georgina R (Daughter of Resident) published on 23 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mother in a time of covid restrictions, the staff did all they could to make her transition from another care home, go smoothly. The staff are welcoming, professional and caring, nothing seems too much for them. Our mother loves the food and the activities. We feel assured that she is in
a safe and loving place and her needs are met. Thank you Red Roofs. It is so important to us that she is happy.
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Review from Martha T (Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather is a resident at Red Roofs and the staff are absolutely fabulous they go above and beyond for the residents. It was his 100th birthday at the beginning of May. All the staff truly spoilt grandad and involved the family through every step it’s a week he and I will never forget.
I’m so
thankful to red-roofs for providing a respectful family environment for grandad.
Thank you
Reply from Roger Daniel, Owner at Red Roofs Residential Care Home

Thank you so much for your review. By all accounts his birthday was a wonderful day for staff and residents alike.

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Review from C S (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very helpful and caring residential home. The staff are all committed to providing the best care for their residents. The home is warm, friendly and welcoming. It is very well managed and I wouldn't hesitate to recommend the home to anyone who needs care and support for a family member.
The manager
and the team provided excellent care for my mum and were a great support to the family during her stay at Red Roofs Residential Care Home.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you for taking the time to complete feedback for Red Roofs. The staff at all our care homes have showed incredible commitment over the past challenging two years and your recognition of the quality and the professionalism of their work is greatly appreciated.

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Review from Karen L (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care went above and beyond what is expected, she was shown caring, kindness and support from all the staff, as I myself was.
The cleanliness of Red Roofs is wonderful, you hear awful stories about care homes, rest assured Red Roofs is excellent, if my mum had to return to a care setting this place
would be top of the list. Thank you to each and every staff member for a 5 star job.
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Review from Stephen C (Son of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are kind and caring, nothing seems too much trouble when looking after my dad. There is always genuine warmth and a smile - which really lights his day. Food and accommodation are very good and dad could really ask for nothing more. I have an innate confidence that he is in a safe, secure,
and caring environment.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to complete such a thoughtful and positive review.

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Review from Gilly W (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to Red Roofs at the beginning of September 2021. He has settled extremely well and feels safe and has company after many months of being alone for long periods of time. His brighter demeanour, better health and much-improved sense of wellbeing are due entirely to the care, friendliness and
time given to him by the carers at Red Roofs. Additionally, he is eating and enjoying his meals. I would have no hesitation in recommending Red Roofs to anyone looking for a residential care home.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for leaving such a positive review.

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Review from Angela F (Daughter of Resident) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad resided at Redroofs for 2 and a half years. It wasn’t easy for my mum and myself when he had to go into care but the manager and all her staff made the transition easier than we thought. Before Covid, it was an open house for friends and family and we felt very welcome. It was like an extended
family everything was done so my dad was happy and also mum and I. They made it possible for Mum and Dad to have a meal together on their own. All our family and friends including Dad's very lively great-granddaughter enjoyed their visits . We had the very best of him without the hard work. Covid made things difficult but all the staff did their best for us to have contact through this difficult time even making it possible to let Mum and Dad celebrate their wedding anniversary. Unfortunately, Mum passed away shortly afterwards and Dad was given the best care until his passing in August this year. I have no hesitation in recommending Redroofs.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you for taking the time to write such positive and supportive comments.
The manager has made staff aware of your review and they are absolutely thrilled that you have published a review highlighting the efforts they have made throughout this incredibly challenging period.
Your mum and dad will be fondly remembered and greatly missed.

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Review from Peter W (Son of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to Covid-19 shut down at the care home this year, it has been impossible to visit my mother in her room and apart from a number of window visits earlier in the year. However, the staff generally have been extremely tolerant and understanding of the care provided to my mother. Their support to my
totally blind mother whilst sometimes not always appreciated by her has been a comfort to me and my family, particularly given the tremendous pressures placed upon them due to Covid-19. They are to be congratulated for their dedication and professionalism.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Dear Peter, thank you so much for taking the time to publish such a positive review.

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Review from R H (Son-in-law of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A nice care home with friendly dedicated staff. Good food and a quiet location. Visitors are welcome at any reasonable time.
Clean and good location on the A1 side of Newark.
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Review from Bibi H (Daughter of Resident) published on 16 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at Red Roofs. They are so caring, helpful and always on hand for both the residents and their family. Nothing is too much for them to deal with. They are always smiling and cheerful and treat the residents with love and respect. This applies to everyone that
works at Red Roofs.
Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for those kind words. It means an enormous amount to our staff to receive such positive feedback.

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Review from Christopher S (Son of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well managed care home, excellent caring staff. Beautiful clean rooms, happy home environment. Family members are always made welcome, well looked after, made to feel inclusive of the care given. When searching for care homes we looked at 13. Red Roofs was by far the best. Thanks to all.
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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Red Roofs Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.966 for Red Roofs Residential Care Home is calculated as follows: ( (252 Excellents x 5) + (9 Goods x 4) ) ÷ 261 Ratings = 4.966
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Roofs Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Patricia

Patricia Smith

Job Title: Registered Manager Joined: 1988

I have worked at Red Roofs Residential Care home since 1988; first as a cook, then a care assistant and then as a senior carer before qualifying as registered manager in 2004. I was the deputy manager for 18 years prior to becoming registered manager in 2016 and I am in my 33rd year of service.


I am passionate about my role at Red Roofs and thrilled to be part of the Red Homes Healthcare team. Since 2016, Red Roofs has enjoyed the status as a 5-star care home under the Notts County Council ratings model. This is an achievement we are very proud of and keen to maintain.


I work with a wonderful team at Red Roofs and many staff have worked alongside me at Red Roofs for several years. We all work very closely together to ensure that the Red Roofs community continues to represent caring and compassionate care within the beautiful care setting here in Newark.

Danielle

Danielle Mew

Job Title: Deputy Manager Joined: 2021

I began my career at Newark Hospital back in 2002 as a Healthcare Assistant and working across many wards. After a short but enjoyable period at the hospital, I decided I wanted to work within care and then up came a role at Red Rose Care Community in 2004. I was there for 13 years.


I have over 20 years of experience in the care sector and feel I can really add to the team. I have adored all of my roles including being a care assistant, senior care assistant and a care quality manager. I have been given a fantastic opportunity to be the new cover deputy manager for Red Roofs during Joanne’s maternity leave.


I am very passionate about my work and who I look after. I have always believed in delivering high quality person-centred care and making our residents lives more meaningful.

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