Sutton Lodge Residential Home

Chairs in lounge not really suitable or comfortable for residents. Sometimes difficult contacting on the phone at weekends. Staff do a brilliant job even when short-staffed. Do not think they are appreciated by management as much as they should be. Parking is hard sometimes outside The Lodge.

Mum has been a resident in Sutton Lodge for a year. During that time I have observed her being well cared for and entertained. The staff respond to any enquiries and are accessible and communicate well. I have no worries regarding her physical and emotional wellbeing.

My mum, as been a resident at Sutton lodge for 5 years, im really happy with the care she receives, she's happy and content. The staff are really lovely and caring and always attentive to any individual needs. I'm always kept up to date with any information or concerns. The activities my mum engages in are amazing, and so lovely to see. Always lots of activities on a weekly basis for residents to be involved in. Always feel welcomed, when i visit myself and my dog xx

My mum has been at Sutton Lodge Care Home for seven months now, and I wouldn't be happier with the care she's receiving. She is happy and settled, which gives our family peace of mind. The staff are attentive and genuinely caring, making sure residents are comfortable and well looked after. The food is home cooked and nourishing. A special mention to the events organiser, who is an absolute godsend, making sure there's always something fun and engaging for residents.

The staff here are excellent paricularly in relation to the activities provided. There is something happening all the time! There is always plenty of staff looking after & attending to needs. Staff are also visably seen cleaning which is also excellent. The food is plentiful & appears to be all home cooked. I would like to be regularly updated re mum's health & well being which doesn't happen unless I ask. The rooms are pleasant but very expensive, which I understand is standard across the sector. Overall I feel my mum is safe and well looked after.

After 3 years, the resident has settled in well. I visit her on a weekly basis and I am surprised that whoever she comes into contact with at the care home, the staff all know her by name and interact with her in a friendly and caring way, as such, she loves and soaks up all the attention given, so much so, she is everyone's friend.

The staff at Sutton Lodge are very caring and supportive of all our family. From the maintenance up to management. If anything happens or problems occur they are very prompt at contacting the family immediately. Overall very happy with my father's care at the home.

My stay was very enjoyable. I found everyone to be very kind and caring. I will make this my permanent home very easily. You are all stars.

The case has been referred to the falls clinic in January after a fall and we have heard nothing, he has had several falls since.

Overall no complaints and very happy with him being there.

The care given by staff to our Mum has been 100% over the past 10 years in Sutton Lodge. Since the new manager has been here, no communication or compassion from this person as no people skills with residents' families. This home has been our family until the changes in the last few months. We have always rated this care home at a high standard but unfortunately not anymore.

You are all angels.

It is never easy to to have to place someone in care, but due to their cognitive decline and becoming a danger to themselves it became necessary. Although Mother doesn't really understand where she is (sure she thinks she is on holiday) she is now living her best life, and we know she is cared for well and she is in safe hands, the staff are amazing and genuinely caring, the facilities and activities are great too, thank you Sutton Court and all the staff for looking after my mum in the way you do.

The staff are friendly and helpful and give mum a lot of support. Entertainment is good. Mum loves to join in singing and dancing.

I find the home a caring place for my mother, and the staff are caring and conscientious and most helpful in all aspects of care for her. I would recommend it to everybody.

Each resident is treated as an individual, time is taken to make them comfortable and happy, and the staff are always smiling and chatting. As a family, we cannot thank you enough.

Care Home is clean and tidy. Staff are excellent with patients. Not enough staff at weekends.

Staff very welcoming. Work well with residents. The care home is clean and tidy. Ideal personal space. More staff needed at weekends.

My mum was in Sutton Manor since October 2020. She was moved to the Lodge in the spring of 2022 as her need had changed and she was very restless. Since being in the Lodge mum has really settled down. The staff are wonderful with her and have lots of time to give. As a family, we are very impressed and are happy for mum to be there. They provide lots of entertainment and comfortable surroundings and the food looks great too. We love taking mum to the tearoom that was built in the covid period so residents could still have visits from family and friends.

Excellent, caring and friendly staff. Homely surroundings. Very informative of events. Cleanliness and welfare of residents are always taken into consideration. Good variety of activities. All needs are catered for.