Sutton Lodge Residential Home

Ashmere Care Centre, Priestsic Road, Sutton-in-Ashfield NG17 2AH

Sutton Lodge Residential Home, Sutton-in-Ashfield, Nottinghamshire
Sutton Lodge Residential Home, Sutton-in-Ashfield, Nottinghamshire
Sutton Lodge Residential Home, Sutton-in-Ashfield, Nottinghamshire

Sutton Lodge Residential Home is rated band 5 by Nottinghamshire County Council, meets all CQC requirements and has also achieved a 5 rating by the food standards agency.

The home is purpose built and situated near the centre of Sutton in Ashfield making it ideal for local amenities. The home specialises in Dementia care along with caring for the younger physically disabled offering long and short term care as well as facilities to provide day care.

Staff have a great deal of experience in maintaining a calm and pleasing environment which is beneficial to good mental health, with up to thirty-nine residents all receiving a personal service.

Activities play a big part in the home and on offer there are a wide range of events catering to each individuals needs. Some examples include: baking, arts & crafts, gardening, exercise, life skills and pet care. Other specialist therapies are also available. These can include reminiscence therapy, doll therapy and complimentary therapies. The home also has its own sensory room.

There are two other Ashmere care facilities in close proximity which allows for a greater versatility and sharing of care expertise.

Everyone is welcome to drop in and say hello. There will always be someone happy to help you and to show you around.

Group: Ashmere Nottinghamshire

Person in charge: Tracy Stubbs (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 42

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £642 – £720 (These prices are only a guideline, please contact Sutton Lodge Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sutton Lodge Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Sutton Lodge Residential Home has a Review Score of 9.7 (9.706)

The Review Score of 9.7 (maximum of 10) for Sutton Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Sutton Lodge Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.706 for Sutton Lodge Residential Home is calculated as follows: ( (177 Excellents x 5) + (69 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Residential Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sutton Lodge Residential Home?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sutton Lodge Residential Home

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

We have been delighted with the care that my aunt has received since she came here.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As before I cannot find fault in anything I see or hear about this home.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been cared for fully. He has been encouraged to eat and drink is clean and correctly dressed. When not well it was only due to the staff's care and insistence to doctors that all was not right then he was admitted to hospital and received the treatment he needed to get better.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always had a good and pleasant experience. Staff have always been lovely to Mum, having a laugh with her. Never feel that anything's too much trouble.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Friendly staff, nothing is too much trouble.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Good home.
Staff very friendly and caring.
Clean rooms and very good food.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Everything a care home should be. Kind, helpful staff, good quality food, clean well looked after environment. Management that listens to any problems and sorts any issues quickly. Highly recommended.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been in the care home over seven years. I have always found the home clean and the staff very caring. No complaints at all.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have found the staff to be very pleasant, approachable and friendly.
Residents are well cared for in a supportive and respectful way.
The interaction between staff and residents is good.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is my first visit. I am impressed with the staff walking around and checking on residents all the time.
Everything looks very well organised. Very pleasant surroundings.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Generally, they were very good with my dad, they did a good job with him. Entertainment was good.

How likely would you be to recommend Sutton Lodge Residential Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love it here it's very pleasant.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have always found the staff friendly and approachable. We are kept informed of anything pertaining to mothers care. The home always presents as clean and well cared for.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum who has dementia has been a resident at Sutton Lodge for 9 months and since her being there, I haven't had a bad word to say about Sutton Lodge.
My mum is very well looked after, she's settled and a lot less agitated. All staff always go that extra mile to care for all residents, whether it's to interact with them, help them or just comfort them. Nothing seems too much trouble. An overall view of Sutton Lodge, it's well managed, clean and I would give it a score of 10 out of 10.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff have genuine care for each patient and do spend time with each one. Activities are provided to help patients feel involved and motivated. All staff are willing to make visitors feel welcome with a relaxed atmosphere. My mother was determined that she would not go into a home, but after a fall she had to, when informed she would be going her response was " I like it here and don't want to go back to my bungalow". The staff relayed information on how mothers reactions were during day time and night time and never too much trouble to talk at all. All in all this care home is very recommended for it's commitment to care.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I visit my mum most weeks when I can and when I do I feel my mum is very well cared for. The staff (carers) are very good with her and they always say they love her to bits.

This home is very nice and welcoming especially now it has had a makeover in the dining room, lounge and front reception area, bathrooms and hairdressers.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum who has Dementia has been a resident at Sutton Lodge for 9 months and since her being there I haven't got a bad word to say about Sutton Lodge. My Mum is very well looked after, she's settled and a lot less agitated. All staff always go that extra mile to care for all residents whether it's to interact with them, help them or just comfort them. Nothing seems too much trouble. An overall view of Sutton Lodge it's well managed, clean and I would give it a score of 10 out of 10.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When visiting my relative he is always happy and likes the staff, enjoys the activities they do. It makes visiting more enjoyable when you see him like this, always smiling always clean staff are always helpful.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to visit my granddad today. He and the other residents seemed to be very happy and well looked after.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always considered the staff very kind, caring and helpful. They treat my mum with dignity and love. They try to ensure she gets involved in as many activities as possible and that she lives as normal life as possible. They are always courteous to me and my partner and ready to listen to any problems. My mum seems happy and contented and is always clean and tidy. All in all I would recommend Sutton Lodge as an excellent and caring care home.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our Friend took up residence here in 2014. She was frail and had been in poor health (she is 96) for several years.
Since coming here her condition & outlook has improved enormously due, in my opinion to good & regular meals, regular medication, and above all due to the very friendly & professional care provided by all the staff here.
They deserve great credit & recognition for providing such a very good service.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Tracy

Tracy Stubbs

Job Title: Manager

Description:

In my 13 years at Ashmere, I have worked my way up from carer, to senior care to deputy and then to my current role as the Manager of Sutton Lodge. I took on the role of Manager in 2009.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sutton Lodge Residential Home