Sutton Lodge Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
Review Us
9.4 84 Reviews
  • Sutton Lodge Residential Home, Sutton-in-Ashfield
Sutton Lodge Residential Home is rated band 5 by Nottinghamshire County Council, meets all CQC requirements and has also achieved a 5 rating by the food standards agency.

The home is purpose built and situated near the centre of Sutton in Ashfield making it ideal for local amenities. The home specialises in Dementia care along with caring for the younger physically disabled offering long and short term care as well as facilities to provide day care.

Staff have a great deal of experience in maintaining a calm and pleasing environment which is beneficial to good mental health, with up to thirty-nine residents all receiving a personal service.

Activities play a big part in the home and on offer there are a wide range of events catering to each individuals needs. Some examples include: baking, arts & crafts, gardening, exercise, life skills and pet care. Other specialist therapies are also available. These can include reminiscence therapy, doll therapy and complimentary therapies. The home also has its own sensory room.

There are two other Ashmere care facilities in close proximity which allows for a greater versatility and sharing of care expertise.

Everyone is welcome to drop in and say hello. There will always be someone happy to help you and to show you around.
Show Sutton Lodge Residential Home on the Map

Care Provided by Sutton Lodge Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1181
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1294

These prices are only a guideline, please contact Sutton Lodge Residential Home to find out the exact price for your requirements.

Contact Sutton Lodge Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sutton Lodge Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Angela Haskey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Sutton Lodge Residential Home Reviews (84)

9.4

Sutton Lodge Residential Home has a Review Score of 9.4 (9.412) out of 10, based on 11 reviews in the last 2 years.
Over all time Sutton Lodge Residential Home has 84 reviews.

Overall Experience
  • 66
  • 16
  • 0
  • 1
  • 1
Date Published
  • 84
  • 2
  • 3
  • 11
  • 73
Reviewer Connection to Sutton Lodge Residential Home
  • 37
  • 13
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 61-80
Review from Avril F (Sister-in-law of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister in law was extremely well cared for in Sutton Lodge. The staff were very friendly and attentive and always had time for a chat and a laugh with her. Visitors are always made welcome and encouraged to join in activities with their relatives and enjoy the entertainment with them. I would have
no reservations about recommending the care home to friends and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise T (Daughter of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have cared for my mum in her own home for the past 8 1/2 years until she had a stroke in March 2020, just days into the coronavirus lockdown. After 2 days in hospital, she was transferred to Sutton Lodge Residential Home. I have not been able to visit my mum inside the home, so cannot comment on the
facilities there, but I am very impressed with the members of staff I have been in contact with and the care and compassion they have shown to my mum. In these difficult lockdown circumstances, they have done their best to ensure that we are kept in contact with mum, usually via video calls to a careworker’s phone and, on occasion, speaking to my mum through a window, from a safe distance in the garden. They have also sent numerous photos of mum taking part in various activities. I had always worried about my mum having to go into a care home but I can see that she has settled in and is being well cared for. The staff are doing a wonderful job in these very difficult times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Natalie S (Granddaughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Grandpa moved into the home in Jan 2019 he has been well cared for. The staff are very sensitive to the needs of the residents and also the families of the residents.
The home is clean, well ran and offers a lovely environment for its residents.
I would recommend this care home to anyone who
wants a home from home residential care for their relative.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea M (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Sutton Lodge in July 2017 after several dangerous incidents due to her dementia. The manager and staff from the very first day have been fantastic. They treated mum, my family and my mums friends with care, compassion, respect and patience. Every aspect of the home - rooms, meals,
entertainment, and understanding have been brilliant. Sadly mum passed away recently but I attribute mums life and the quality of it being extended, by her time and care at Sutton Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian S (Nephew of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the care that my aunt has received since she came here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian C (Husband of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As before I cannot find fault in anything I see or hear about this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Wife of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been cared for fully. He has been encouraged to eat and drink is clean and correctly dressed. When not well it was only due to the staff's care and insistence to doctors that all was not right then he was admitted to hospital and received the treatment he needed to get better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen T (Son of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, nothing is too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always had a good and pleasant experience. Staff have always been lovely to Mum, having a laugh with her. Never feel that anything's too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra J (Wife of Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good home.
Staff very friendly and caring.
Clean rooms and very good food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John P (Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything a care home should be. Kind, helpful staff, good quality food, clean well looked after environment. Management that listens to any problems and sorts any issues quickly. Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice A (Daughter of Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home over seven years. I have always found the home clean and the staff very caring. No complaints at all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne W (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff to be very pleasant, approachable and friendly.
Residents are well cared for in a supportive and respectful way.
The interaction between staff and residents is good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra P (Daughter of Resident) published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, they were very good with my dad, they did a good job with him. Entertainment was good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Sister of Resident) published on 12 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first visit. I am impressed with the staff walking around and checking on residents all the time.
Everything looks very well organised. Very pleasant surroundings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B A (Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love it here it's very pleasant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David A (Son of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always found the staff friendly and approachable. We are kept informed of anything pertaining to mothers care. The home always presents as clean and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tray (Daughter of Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum who has dementia has been a resident at Sutton Lodge for 9 months and since her being there, I haven't had a bad word to say about Sutton Lodge.
My mum is very well looked after, she's settled and a lot less agitated. All staff always go that extra mile to care for all residents, whether it's
to interact with them, help them or just comfort them. Nothing seems too much trouble. An overall view of Sutton Lodge, it's well managed, clean and I would give it a score of 10 out of 10.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley H (Daughter of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have genuine care for each patient and do spend time with each one. Activities are provided to help patients feel involved and motivated. All staff are willing to make visitors feel welcome with a relaxed atmosphere. My mother was determined that she would not go into a home, but after a fall
she had to, when informed she would be going her response was " I like it here and don't want to go back to my bungalow". The staff relayed information on how mothers reactions were during day time and night time and never too much trouble to talk at all. All in all this care home is very recommended for it's commitment to care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda B (Daughter of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mum most weeks when I can and when I do I feel my mum is very well cared for. The staff (carers) are very good with her and they always say they love her to bits.


This home is very nice and welcoming especially now it has had a makeover in the dining room, lounge and front reception area,

bathrooms and hairdressers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.412)

Overview of Review Score

The Review Score of 9.4 (9.412) out of 10 for Sutton Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.412 for Sutton Lodge Residential Home is calculated as follows: ( (66 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 131 Ratings = 4.412
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Lodge Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

Angela

Angela Haskey

Job Title: Home Manager Joined: 2000

Angela has joined our team in early 2023 as a registered care home Manager after having extensive experience as a home and area manager in the Notts/Dshire area. She has a wealth of experience in the care sector as a whole and is an expert in dementia care. Angela manages Sutton Lodge care home which has been awarded the converted Dementia Quality Mark.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Lodge Residential Home to verify any information. View our terms and conditions. Sutton Lodge Residential Home has an Enhanced Service - more info.