Sutton Lodge Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.4 84 Reviews
  • Sutton Lodge Residential Home, Sutton-in-Ashfield
Sutton Lodge Residential Home is rated band 5 by Nottinghamshire County Council, meets all CQC requirements and has also achieved a 5 rating by the food standards agency.

The home is purpose built and situated near the centre of Sutton in Ashfield making it ideal for local amenities. The home specialises in Dementia care along with caring for the younger physically disabled offering long and short term care as well as facilities to provide day care.

Staff have a great deal of experience in maintaining a calm and pleasing environment which is beneficial to good mental health, with up to thirty-nine residents all receiving a personal service.

Activities play a big part in the home and on offer there are a wide range of events catering to each individuals needs. Some examples include: baking, arts & crafts, gardening, exercise, life skills and pet care. Other specialist therapies are also available. These can include reminiscence therapy, doll therapy and complimentary therapies. The home also has its own sensory room.

There are two other Ashmere care facilities in close proximity which allows for a greater versatility and sharing of care expertise.

Everyone is welcome to drop in and say hello. There will always be someone happy to help you and to show you around.
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Care Provided by Sutton Lodge Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1181
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1294

These prices are only a guideline, please contact Sutton Lodge Residential Home to find out the exact price for your requirements.

Contact Sutton Lodge Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sutton Lodge Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Angela Haskey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Sutton Lodge Residential Home Reviews (84)

9.4

Sutton Lodge Residential Home has a Review Score of 9.4 (9.412) out of 10, based on 11 reviews in the last 2 years.
Over all time Sutton Lodge Residential Home has 84 reviews.

Overall Experience
  • 66
  • 16
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Date Published
  • 84
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  • 11
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Reviewer Connection to Sutton Lodge Residential Home
  • 37
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  • 5
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  • 3
  • 2
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  • 1
  • 1
  • 1
  • 1
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Total of 84, showing 41-60
Review from Penelope D (Niece of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my auntie was admitted to the home, I was very impressed with the homes communications skills. The senior on the phone made sure I was happy and understood everything that was going on. I'm very happy with how she's settled in. Couldn't ask for anything more.
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Review from Lyndsey P (Granddaughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank all the staff enough for how they looked after my gran; they made her feel like one of the family. The activities that are there for the residents are amazing; it was lovely to see Gran so happy, and she loved the company and all the attention she got. Thank you all at Sutton Lodge.
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Review from Joseph W (Son-in-law of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at the care home, I found that the staff were very friendly and accommodating. I wasn't kept waiting and was promptly taken to a place where I could meet my father-in-law. One member of staff was a lovely lady, and we need more people like her.
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Review from Sue W (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My 95-year-old mother was admitted for rehab at relatively short notice. She had early-stage dementia only. No form of written induction was given to me as a prime carer. Verbal information given differed from staff members. Mam was very unhappy during her stay. Most other residents had advanced dementia
leaving her quite upset as she is used to being in a non-dementia environment. I was told on several occasions she had a TV in her room but on checking there was no remote for the TV, I was told by a carer that they have all disappeared. Mam said on one occasion there was no bowl in her commode for use during the night, she had to pass urine into several pairs of pants and then put them in the sink. Getting a bowl seemed hard work. There also appeared a lack of stimulation for the residents. The carers were caring and the food was good. Didn't quite work for someone going for rehab.
Reply from Claire Sharpe, Partner at Sutton Lodge Residential Home
We were all very disappointed to receive this review. We have multiple homes all catering for a range of Dementia needs so could have easily found a more suitable home if we had been aware. We also…read more
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Review from Marge W (Friend of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend regularly before lockdown. It was always so welcoming, staff lovely, couldn't do enough for me or my friend. Used to enjoy the entertainment that they had, then I had to stop visiting, but the staff did everything to keep our friendship alive. They let me talk to her on a regular
basis with video calls, also she is very happy here, so that makes me and her daughter happy.
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Review from Lisa K (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They look after my dad's needs and support him in anything he needs. The staff are very friendly. The food here is excellent and well prepared. Overall, I highly recommend Sutton Lodge.
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Review from Jeff B (Son-in-law of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent!
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Review from Mandy H (Daughter-in-law of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has never been so happy in Sutton Lodge. So happy for us all to see. He said he is very happy on his holiday (we feel it is a holiday).
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Review from Tracy S (Daughter-in-law of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feels so lovely to think our mum is being looked after and cared for the way we would care for her at home if we could. How settled she is here shows how much she is cared for and at peace, which is all we can ask for. Can't answer a lot as I've never been in the home for not being allowed for Covid.
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Review from Jennifer T (Sister of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The new facilities that have been created, the tea room and the pub, are excellent for visiting our relative. On arrival, I was pleased with how the care assistant helped our relative in on her wheelchair and shown care and support towards her, talking to her and explaining what she was doing and making
sure we all had a drink and ok before leaving us.
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Review from Christine W (Daughter-in-law of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly welcome with a lovely cup of tea. The tea room was lovely and warm, and very clean. There is plenty of space, and all safety measures were met - without ruining the visit.
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Review from Roy B (Partner of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner went into the Lodge in Nov 2018 after I'd viewed over 10 homes to find the best place. I picked the Lodge as it felt like the right place for her, and I've never regretted my decision. From top to bottom, all the staff are friendly, approachable but most of all, professional. I'm always kept
up to date with any problems, and over the lockdowns, the staff have gone above and beyond to entertain the residents. I feel very lucky to have found Sutton Lodge and would have no doubts recommending it to anyone looking for a safe, caring, happy environment for a loved one.
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Review from Adrian F (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the staff at Sutton Lodge, couldn't believe they have a Bar and a Café.
With Covid, things are difficult, but they have gone out of their way to help.
My mum had to isolate in the hospital for two weeks, then she moved to Sutton Lodge, and although Mum had to isolate here,
they let us meet through the window because this was upsetting Mum and her mental health; we were very grateful.
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Review from Joy A (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They provide excellent care for my mother in a friendly and pleasant environment engaging with the residents and always providing them with stimulating things to do. The onsite pub and tearoom are lovely places for a visit with Mum with a nice cuppa and cake well organised by the lady in there.
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Review from Stephen W (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has recently moved to Sutton Lodge, from what we have been able to do and see is limited due to the Covid virus. We have found that staff and management are very helpful and treat Mum with a lot of care and respect.
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Review from Sue E (Daughter of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After caring for my mum in her home, we had to make the decision to move her into a care home. She had been to daycare and had respite at Sutton Lodge so it made sense for her to move there as she knew the staff and surroundings. It was a hard decision to make but in the end the best. I always tell
everyone it gave her not only 2 extra years but 2 good years. The staff became part of her family and I can’t thank them enough for that. She was well cared for and looked really well. In the final weeks of her life, the staff were professional but caring towards my family and myself. I would not hesitate to recommend them. Well done everyone during these difficult times.
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Review from Diane (Daughter of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Sutton Lodge since January 2020, therefore just a couple of months before the lockdown. We had cared for Mum as long as possible at home but ultimately found ourselves in the awful position of moving her into residential care due to later stages of Alzheimer’s. This was one of the
most awful times, with many emotions, including guilt, fear, and having to learn to entrust mum into the care of somebody outside of the family. Fortunately, we had long enough prior to lockdown to be confident in the choice that we had made in Sutton Lodge. Throughout the last 10 months we have seen mum flourish in every area, undoubtedly supported through a routine, stimulation, the most attentive care, her feeling of and also being safe. The staff have not only supported Mum but been truly incredibly supportive to us as her family too. There is always lots of entertainment, lovely home-cooked foods, lots of handholding and fun, and genuine care.
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Review from Sharon K (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been here over a year now and is looking so well. The staff are really friendly yet professional and tentative to her needs. There seems to be a lot of activities for them to take part in. Her room is lovely and homely especially with her own things in. The food looks great and
it has certainly done my mother in law the world of good as she has gained a few much-needed pounds. A hairdresser even comes in which is great, she has had some lovely cut and blow drys and even a perm! They have pets including budgies in an aviary outside, some parrots, a cat and have just recently acquired chickens. It is a great home from home place and I wouldn’t hesitate to recommend it to others.
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Review from Jane K (Daughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been there for about two years now and well, what a change in her, she is happier, healthier and always doing different things, not that she can remember, but I swear, she has not seemed this well in years! The staff are so very caring and look after her. They are always putting on different
activities which is so important to keep her mind active. Her room is lovely, she is always clean. I really could not have wished for a safer better place for my mum to be, than Sutton Lodge.
Reply from Claire Sharpe, MD at Sutton Lodge Residential Home
Thank you for such a lovely review which I will ensure I share with all the staff. I'm delighted you have been happy with the care received at Sutton Lodge.
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Review from Catherine H (Daughter of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home with amazing staff; they all go above and beyond to make the residents happy. The food is of a very high standard, and so is the cleanliness.
I would highly recommend this care home.
Reply from Claire Sharpe, MD at Sutton Lodge Residential Home
Thank you for the lovely review of Sutton Lodge, it is much appreciated and will be communicated through to all the staff at Sutton Lodge.
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Current Review Score: 9.4 (9.412)

Overview of Review Score

The Review Score of 9.4 (9.412) out of 10 for Sutton Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.412 for Sutton Lodge Residential Home is calculated as follows: ( (66 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 131 Ratings = 4.412
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Lodge Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Angela

Angela Haskey

Job Title: Home Manager Joined: 2000

Angela has joined our team in early 2023 as a registered care home Manager after having extensive experience as a home and area manager in the Notts/Dshire area. She has a wealth of experience in the care sector as a whole and is an expert in dementia care. Angela manages Sutton Lodge care home which has been awarded the converted Dementia Quality Mark.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Lodge Residential Home to verify any information. View our terms and conditions. Sutton Lodge Residential Home has an Enhanced Service - more info.