The Troc, Newark-on-Trent, Nottinghamshire
The Troc, Newark-on-Trent, Nottinghamshire
The Troc, Newark-on-Trent, Nottinghamshire

The Troc boasts peaceful surroundings and a homely interior, ideal for older people looking to achieve a comfortable retirement while 24/7 access to skilled carers, with some provision for dementia care available also.

A major refurbishment has made the most of the accommodation's qualities, while residents are also able to enjoy large and attractive gardens, including a summerhouse and patio.

Carers are chosen for a combination of positive personal qualities and professional expertise, supporting an active lifestyle with the help of volunteers and residents also.

Group: Reason Care Ltd

Person in charge: Claire Edwards (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 30

Shared Rooms: 1

Rooms with ensuite WC: 11

Weekly Charges Guide: Personal Care Single from £650 (These prices are only a guideline, please contact The Troc to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Troc: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2018

older persons, with or without dementia, day care and respite

Reviews

9.6 The Troc has a Review Score of 9.6 (9.597)

The Review Score of 9.6 (maximum of 10) for The Troc is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for The Troc in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.659 for The Troc is calculated as follows: ( (154 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 220 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.938 Points relating to the number of positive Reviews for The Troc is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.4 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Troc?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Troc

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Grandson of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

We were made very welcome upon arrival. My aunt was reassured and spoken to kindly and appropriately. The Troc was very clean and organised but also felt homely. The care given by everyone at every level was excellent. Throughout her stay, activities and entertainment were provided. At the end of life, total respect, dignity and care was excellent. Couldn't wish for more.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.9 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is well looked after and all her needs are met.
I would prefer to have her home but being as I couldn't manage her she is in the best place.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited my father at The Troc on a regular basis from his arrival three years ago until his very recent passing. During my visits, I was always very pleased with how my father was treated by the staff. They were always very caring and considerate of his needs, they were always friendly and thoughtful to me during my many visits. The manager runs the care home in a very professional but friendly manner and always kept me informed of anything relevant to my father's care. Overall I was very impressed by the care shown by the staff and would highly recommend The Troc.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent care home with wonderful staff.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are friendly, caring and attentive. They are always willing to help. The staff ensure that my father in law is encouraged to eat and drink.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

As far as I can ascertain my mother is being well looked after at The Troc.
One comment I would make is that when visiting my mother space is at a premium but this is a problem in most care homes.
Also, a suggestion would be to inform relatives of residents, periodically, about the well-being of the person concerned.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mother has been in The Troc for three years and in that time has been well cared for and is as happy as her dementia allows. Although she is often unaware of where she is and who people are, she is always treated with care, friendliness and dignity, even when she is being somewhat trying!
She enjoys her food and has put on weight since being at The Troc, and we appreciate the effort that goes into providing an appetising and balanced menu.
Many of the staff show acts of kindness that go beyond their duty. They are genuinely kind and caring, even when very busy, and always find time to make us feel welcome, offer us a drink, and ask how we are. There is always someone available to talk to if we have any concerns about mother, and we are kept well-informed of her health and well-being. When we visit mother she is always clean and tidy.
We would like to express our thanks to the management and staff for their care and support, and we could not be happier with our choice of the care home.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Troc is ok most of the time but sometimes it seems understaffed. I have commented on this once or twice. It could do with being decorated. My Mum's room and the lounge area are really ready. The carers are really good and they do their best.

How likely would you be to recommend The Troc? Likely

Average Rating: 

 3.6 out of 5

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

A suprise visit to an uncle I had not seen for a number of years as I was in the area on a family visit. On arrival, I was made to feel very welcome and offered a cup of tea by a very pleasant member of staff. During my visit, it was obvious that my uncle was extremely content and happy with his life at The Troc. The staff, environment and atmosphere made a very good impression upon me. A very warm and caring home with superb staff.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found The Troc to be a very warm and friendly home. The residents all appear to be happy and well cared for. I visit my friend regularly and she is really happy there. The food is delicious and I have been invited to stay with my friend for lunch as I travel quite a distance to visit her. I have found the staff welcoming, helpful and very caring. They work very hard and I always enjoy my visits.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My aunt is always clean and tidy. Kept comfortable at all times, and I feel all her needs are catered for. The team are always helpful and friendly.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited the home today and I wanted to express my thanks to all the lovely care staff and management. My grandmother is cared for at the highest level and she very much loves living at The Troc. The staff always make her feel special and are friendly and professional at all times.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very pleased with all the help that has been given to my aunt since she went into the home. She eats well and is always clean and tidy. They let you know how things are going on with her, I am happy with all the staff.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident at The Troc for about five years. While she has been here I have seen a significant improvement in many areas - staffing, decor, atmosphere, food and definitely management. The home has a warm and welcoming atmosphere and staff are very cheery and pleasant to residents and visitors alike. Always happy to hear family's concerns and quick to act. Would definitely recommend.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband, who has Alzheimer's Disease, had several separate weeks' respite care at The Troc from March to May 2016, and entered full-time care in June. I can't speak highly enough of the quality of care he received, and of how well he was looked after. The manager and her team of care assistants pull together to make the place feel like home for their residents. Sadly, my husband's illness proved to be at a stage for which staff were not equipped - no criticism, as it is a home for the elderly and makes no claims to offer specialist dementia care - and he had to move on. I was sorry about this. The manager and her team offer exemplary, trained, compassionate care, and my husband was relaxed and happy there. If you're looking for quality of care above 5-star hotel status, I'd recommend that you visit The Troc. It's not purpose-built as some new care homes are, but it's a pleasant and comfortable place where people get decent, dignified and compassionate care - that's what counts.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent compassionate care given to mother during transitional after hospital stay. Sympathetic encouragement saw her go from bedridden state to mobility. I cannot thank the staff enough for their thoughtful and cheerful attitude.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First rate care, everything that could be done was done. Wonderful!

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find this a wonderful and stimulating place to be when elderly. My Nan is looked after excellently, as she is at the end of life stage now. The staff are 100% dedicated to her wellbeing. Although not able to communicate now, the staff continue to chat to her during the time they're seeing to all her needs beautifully. The manager (since taking over from the last one) has turned the home into a fantastic place to be. Other residents look so much happier, and there's always, a peaceful tranquil feeling to the 'Troc' now. The residents look clean, and certainly tuck into their well prepared and lovely meals. I would never want a better home than 'The Troc' for my nan to spend her latter days in; I would recommend it to anyone looking for an excellent home for their relations/friends.

How likely would you be to recommend The Troc? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My relative has been in this home for three and a half years. Now on end of life programme which was implemented October 2014. The care is upmost excellence, at no time has there been a 'slip up' of her care, beautifully keeping free of pressure sores, bruising, changing of inco pads, bathing and feeding. Hydration has been kept totally under control, this resident has been in bed since October 2014, turned two hourly, and sat with through the night. Family and friends are greeted at the care home door, when visiting, offered a cup of tea and always seen by a member of staff to give an update report. When this resident was able to sit and communicate with other residents was a very stable person. This place is excellent.

How likely would you be to recommend The Troc? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Troc

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Care Home Idol 2016

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