






The Troc Residential Care Home is located on Beacon Hill in Newark-on-Trent, a historic market town on the banks of the River Trent in Nottinghamshire. The home provides high-quality residential care for older adults, including those living with dementia and individuals who require additional support with daily living.
The Troc has been part of the Newark community for many years, with the home’s history believed to date back to 1971, when...
Care Provided by The Troc
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The Troc is a residential care home and welcomes both privately funded and local authority funded residents. Local authority placements are accepted without the requirement for a third-party top-up.
Please note that hairdressing, chiropody services and personal toiletries are not included within the weekly fee and may incur additional separate charges, which can be paid when and if required via personal allowances.
The price(s) shown are provided by the care home. Contact The Troc for full pricing details and T&Cs.
Contact The Troc to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Oak Tree Care Group
- Private Owned
Person in charge
- Emma Fox(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (43)
The Troc Reviews (61)
The Troc has a Review Score of 9.1 (9.149) out of 10, based on 15 reviews in the last 2 years.
Over all time The Troc has 61 reviews.
I find this a wonderful and stimulating place to be when elderly. My Nan is looked after excellently, as she is at the end of life stage now. The staff are 100% dedicated to her wellbeing. Although not able to communicate now, the staff continue to chat to her during the time they're seeing to all her needs beautifully. The manager (since taking over from the last one) has turned the home into a fantastic place to be. Other residents look so much happier, and there's always, a peaceful tranquil feeling to the 'Troc' now. The residents look clean, and certainly tuck into their well prepared and lovely meals. I would never want a better home than 'The Troc' for my nan to spend her latter days in; I would recommend it to anyone looking for an excellent home for their relations/friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for The Troc.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Troc.
Accreditations
There are no accreditations posted yet for The Troc.
Meet the Team (3)

Hi, I’m Emma, and I am the Registered Manager at The Troc. I have worked in the care sector for over 14 years and began my journey here at The Troc in 2012 as a Domestic Assistant.
Over the years, I progressed through a variety of roles within the home, gaining valuable experience and developing a real passion for working in care. In 2021, I was given the opportunity to further my career by taking on a management role at one of our sister homes.
In 2024, I returned to The Troc as the Registered Manager, which felt very special as this is where my journey in care first began.
I am passionate about providing high-quality care and creating a warm, respectful environment where residents feel safe, valued and truly at home. I believe in supporting both residents and staff, and I pride myself on being approachable and always willing to listen.
If you are considering care for a loved one, I would always encourage you to visit the home, meet the team and see for yourself the welcoming environment we aim to create for our residents.

Hi, I’m Zoe, and I am the Deputy Manager at The Troc. I have worked in the care sector for more than 20 years and joined The Troc in 2016 as a Senior Care Assistant.
Over the years, I have progressed through different roles within the home, gaining valuable experience and developing a strong understanding of residents’ needs. I became Deputy Manager in 2019 and continue to support the team in delivering high-quality, person-centred care.
I am very passionate about The Troc and the residents who live here. I believe in providing compassionate, respectful care and helping to create a warm and supportive environment where residents feel comfortable, valued and well cared for.
I always enjoy meeting residents and their families and helping them feel confident that their loved ones are in safe and caring hands.

Hi, I’m Joanne, and I am the Office Manager at The Troc. I have worked at the home for over 17 years, having joined in 2009 as an Administrator.
Over the years, I have gained a strong understanding of how the home operates and have always been passionate about supporting both the residents and the team. In 2023, I progressed into the role of Office Manager.
With the support of the administration team, I help ensure the smooth running of the home’s administrative functions while also supporting the Home Manager and wider team. I take great pride in being part of The Troc and contributing to the warm and welcoming environment we aim to create for our residents and their families.
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