The Troc

256 Beacon Hill Road, Newark-on-Trent NG24 2JP
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8.7 58 Reviews
  • The Troc, Newark-on-Trent
The Troc Residential Care Home is located on Beacon Hill in Newark-on-Trent, a historic market town on the banks of the River Trent in Nottinghamshire. The home provides high-quality residential care for older adults, including those living with dementia and individuals who require additional support with daily living.

The Troc has been part of the Newark community for many years, with the home’s history believed to date back to 1971, when the building first began operating as a care home. The home later became part of Reason Care, who have owned and operated The Troc since 2006, continuing its long-standing commitment to compassionate, person-centred care.

The home has continued to evolve and invest in its facilities over the years. In 2024, a large extension was completed, significantly enhancing the accommodation and communal areas available for residents while complementing the character of the original building.

Today, The Troc provides a warm, welcoming and supportive environment where residents are encouraged to feel comfortable and truly at home. The experienced team are dedicated to delivering care that respects each resident’s independence, dignity and individuality, while supporting them to enjoy a fulfilling quality of life.

Situated close to Newark town centre and just a short distance from the A1, the home is easily accessible for visiting families travelling from surrounding areas.

Families are always welcome to visit The Troc and experience the caring atmosphere and dedicated team who support residents every day.
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Care Provided by The Troc

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300

The Troc is a residential care home and welcomes both privately funded and local authority funded residents. Local authority placements are accepted without the requirement for a third-party top-up.


Please note that hairdressing, chiropody services and personal toiletries are not included within the weekly fee and may incur additional separate charges, which can be paid when and if required via personal allowances.

The price(s) shown are provided by the care home. Contact The Troc for full pricing details and T&Cs.

Contact The Troc to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Troc to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Fox (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (43)

The Troc Reviews (58)

8.7

The Troc has a Review Score of 8.7 (8.691) out of 10, based on 12 reviews in the last 2 years.
Over all time The Troc has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Troc
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Total of 58, showing 41-58
Review from Angela M (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was not at The Troc very long but for the length of time she was there, I found that staff and manager caring, helpful and easy to talk to.
During the later stage of my mum's life, the staff and especially the manager were supportive and made me feel welcome and at ease. They always treated
my mother with dignity. On the day she died the staff were on hand and looked after us very well and supported us to the end.
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Review from J B (Niece of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made very welcome upon arrival. My aunt was reassured and spoken to kindly and appropriately. The Troc was very clean and organised but also felt homely. The care given by everyone at every level was excellent. Throughout her stay, activities and entertainment were provided. At the end of life,
total respect, dignity and care was excellent. Couldn't wish for more.
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Review from Andy R (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my father at The Troc on a regular basis from his arrival three years ago until his very recent passing. During my visits, I was always very pleased with how my father was treated by the staff. They were always very caring and considerate of his needs, they were always friendly and thoughtful
to me during my many visits. The manager runs the care home in a very professional but friendly manner and always kept me informed of anything relevant to my father's care. Overall I was very impressed by the care shown by the staff and would highly recommend The Troc.
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Review from John B (Son of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with wonderful staff.
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Review from J E (Daughter-in-law of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, caring and attentive. They are always willing to help. The staff ensure that my father in law is encouraged to eat and drink.
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Review from Noreen M (Niece of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with all the help that has been given to my aunt since she went into the home. She eats well and is always clean and tidy. They let you know how things are going on with her, I am happy with all the staff.
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Review from S J (Grandson of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the home today and I wanted to express my thanks to all the lovely care staff and management. My grandmother is cared for at the highest level and she very much loves living at The Troc. The staff always make her feel special and are friendly and professional at all times.
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Review from Veronica P (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As far as I can ascertain my mother is being well looked after at The Troc.
One comment I would make is that when visiting my mother space is at a premium but this is a problem in most care homes.
Also, a suggestion would be to inform relatives of residents, periodically, about the well-being of the
person concerned.
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Review from David J (Son of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has been in The Troc for three years and in that time has been well cared for and is as happy as her dementia allows. Although she is often unaware of where she is and who people are, she is always treated with care, friendliness and dignity, even when she is being somewhat trying!
She enjoys
her food and has put on weight since being at The Troc, and we appreciate the effort that goes into providing an appetising and balanced menu.
Many of the staff show acts of kindness that go beyond their duty. They are genuinely kind and caring, even when very busy, and always find time to make us feel welcome, offer us a drink, and ask how we are. There is always someone available to talk to if we have any concerns about mother, and we are kept well-informed of her health and well-being. When we visit mother she is always clean and tidy.
We would like to express our thanks to the management and staff for their care and support, and we could not be happier with our choice of the care home.
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Review from D D (Daughter of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Troc is ok most of the time but sometimes it seems understaffed. I have commented on this once or twice. It could do with being decorated. My Mum's room and the lounge area are really ready. The carers are really good and they do their best.
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Review from Barry R (Nephew of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A suprise visit to an uncle I had not seen for a number of years as I was in the area on a family visit. On arrival, I was made to feel very welcome and offered a cup of tea by a very pleasant member of staff. During my visit, it was obvious that my uncle was extremely content and happy with his life
at The Troc. The staff, environment and atmosphere made a very good impression upon me. A very warm and caring home with superb staff.
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Review from B R (Friend of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found The Troc to be a very warm and friendly home. The residents all appear to be happy and well cared for. I visit my friend regularly and she is really happy there. The food is delicious and I have been invited to stay with my friend for lunch as I travel quite a distance to visit her. I have
found the staff welcoming, helpful and very caring. They work very hard and I always enjoy my visits.
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Review from Carolyn B (Daughter of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at The Troc for about five years. While she has been here I have seen a significant improvement in many areas - staffing, decor, atmosphere, food and definitely management. The home has a warm and welcoming atmosphere and staff are very cheery and pleasant to residents
and visitors alike. Always happy to hear family's concerns and quick to act. Would definitely recommend.
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Review from Sandra R (Wife of Resident) published on 15 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has Alzheimer's Disease, had several separate weeks' respite care at The Troc from March to May 2016, and entered full-time care in June. I can't speak highly enough of the quality of care he received, and of how well he was looked after. The manager and her team of care assistants pull
together to make the place feel like home for their residents. Sadly, my husband's illness proved to be at a stage for which staff were not equipped - no criticism, as it is a home for the elderly and makes no claims to offer specialist dementia care - and he had to move on. I was sorry about this. The manager and her team offer exemplary, trained, compassionate care, and my husband was relaxed and happy there. If you're looking for quality of care above 5-star hotel status, I'd recommend that you visit The Troc. It's not purpose-built as some new care homes are, but it's a pleasant and comfortable place where people get decent, dignified and compassionate care - that's what counts.
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Review from Gillian P (Daughter of Resident) published on 4 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent compassionate care given to mother during transitional after hospital stay. Sympathetic encouragement saw her go from bedridden state to mobility. I cannot thank the staff enough for their thoughtful and cheerful attitude.
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Review from Robert P (Son of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First rate care, everything that could be done was done. Wonderful!
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Review from Peter D (Grandson of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this a wonderful and stimulating place to be when elderly. My Nan is looked after excellently, as she is at the end of life stage now. The staff are 100% dedicated to her wellbeing. Although not able to communicate now, the staff continue to chat to her during the time they're seeing to all her
needs beautifully. The manager (since taking over from the last one) has turned the home into a fantastic place to be. Other residents look so much happier, and there's always, a peaceful tranquil feeling to the 'Troc' now. The residents look clean, and certainly tuck into their well prepared and lovely meals. I would never want a better home than 'The Troc' for my nan to spend her latter days in; I would recommend it to anyone looking for an excellent home for their relations/friends.
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Review from A (Daughter-in-law of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in this home for three and a half years. Now on end of life programme which was implemented October 2014. The care is upmost excellence, at no time has there been a 'slip up' of her care, beautifully keeping free of pressure sores, bruising, changing of inco pads, bathing and feeding.
Hydration has been kept totally under control, this resident has been in bed since October 2014, turned two hourly, and sat with through the night. Family and friends are greeted at the care home door, when visiting, offered a cup of tea and always seen by a member of staff to give an update report. When this resident was able to sit and communicate with other residents was a very stable person. This place is excellent.
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Current Review Score: 8.7 (8.691)

Overview of Review Score

The Review Score of 8.7 (8.691) out of 10 for The Troc is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.160 for The Troc is calculated as follows: ( (86 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (19 Very Poors x 1) ) ÷ 144 Ratings = 4.16
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.531 Points relating to the number of positive Reviews for The Troc is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Emma Fox

Job Title: Registered Manager Joined: 2012

Hi, I’m Emma, and I am the Registered Manager at The Troc. I have worked in the care sector for over 14 years and began my journey here at The Troc in 2012 as a Domestic Assistant.


Over the years, I progressed through a variety of roles within the home, gaining valuable experience and developing a real passion for working in care. In 2021, I was given the opportunity to further my career by taking on a management role at one of our sister homes.


In 2024, I returned to The Troc as the Registered Manager, which felt very special as this is where my journey in care first began.


I am passionate about providing high-quality care and creating a warm, respectful environment where residents feel safe, valued and truly at home. I believe in supporting both residents and staff, and I pride myself on being approachable and always willing to listen.


If you are considering care for a loved one, I would always encourage you to visit the home, meet the team and see for yourself the welcoming environment we aim to create for our residents.

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Zoe Pell

Job Title: Deputy Manager Joined: 2016

Hi, I’m Zoe, and I am the Deputy Manager at The Troc. I have worked in the care sector for more than 20 years and joined The Troc in 2016 as a Senior Care Assistant.


Over the years, I have progressed through different roles within the home, gaining valuable experience and developing a strong understanding of residents’ needs. I became Deputy Manager in 2019 and continue to support the team in delivering high-quality, person-centred care.


I am very passionate about The Troc and the residents who live here. I believe in providing compassionate, respectful care and helping to create a warm and supportive environment where residents feel comfortable, valued and well cared for.


I always enjoy meeting residents and their families and helping them feel confident that their loved ones are in safe and caring hands.

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Joanne Jordan

Job Title: Office Manager Joined: 2009

Hi, I’m Joanne, and I am the Office Manager at The Troc. I have worked at the home for over 17 years, having joined in 2009 as an Administrator.


Over the years, I have gained a strong understanding of how the home operates and have always been passionate about supporting both the residents and the team. In 2023, I progressed into the role of Office Manager.


With the support of the administration team, I help ensure the smooth running of the home’s administrative functions while also supporting the Home Manager and wider team. I take great pride in being part of The Troc and contributing to the warm and welcoming environment we aim to create for our residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Troc to verify any information. View our terms and conditions. The Troc has an Enhanced Service - more info.