






The Troc Residential Care Home is located on Beacon Hill in Newark-on-Trent, a historic market town on the banks of the River Trent in Nottinghamshire. The home provides high-quality residential care for older adults, including those living with dementia and individuals who require additional support with daily living.
The Troc has been part of the Newark community for many years, with the home’s history believed to date back to 1971, when...
Care Provided by The Troc
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The Troc is a residential care home and welcomes both privately funded and local authority funded residents. Local authority placements are accepted without the requirement for a third-party top-up.
Please note that hairdressing, chiropody services and personal toiletries are not included within the weekly fee and may incur additional separate charges, which can be paid when and if required via personal allowances.
The price(s) shown are provided by the care home. Contact The Troc for full pricing details and T&Cs.
Contact The Troc to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Oak Tree Care Group
- Private Owned
Person in charge
- Emma Fox(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (43)
The Troc Reviews (61)
The Troc has a Review Score of 9.1 (9.149) out of 10, based on 15 reviews in the last 2 years.
Over all time The Troc has 61 reviews.
My wife went into The Troc in September 2017. The home was recommended to me by social services. She passed away in March 2019 but during those 18 months, the care she received was excellent. Also, the help and friendliness I received were second to none. I would recommend it to anyone. If anyone has complaints about the home they must be very sad people.
The residents have the freedom to do what they like and there are regular activities. The carers are excellent, really seem to care about the residents. The senior staff are organised and know the situation with every resident. The manager is excellent, kind, compassionate and caring.
We are grateful for their help.
During the later stage of my mum's life, the staff and especially the manager were supportive and made me feel welcome and at ease. They always treated my mother with dignity. On the day she died the staff were on hand and looked after us very well and supported us to the end.
We were made very welcome upon arrival. My aunt was reassured and spoken to kindly and appropriately. The Troc was very clean and organised but also felt homely. The care given by everyone at every level was excellent. Throughout her stay, activities and entertainment were provided. At the end of life, total respect, dignity and care was excellent. Couldn't wish for more.
I have visited my father at The Troc on a regular basis from his arrival three years ago until his very recent passing. During my visits, I was always very pleased with how my father was treated by the staff. They were always very caring and considerate of his needs, they were always friendly and thoughtful to me during my many visits. The manager runs the care home in a very professional but friendly manner and always kept me informed of anything relevant to my father's care. Overall I was very impressed by the care shown by the staff and would highly recommend The Troc.
An excellent care home with wonderful staff.
The staff are friendly, caring and attentive. They are always willing to help. The staff ensure that my father in law is encouraged to eat and drink.
I am very pleased with all the help that has been given to my aunt since she went into the home. She eats well and is always clean and tidy. They let you know how things are going on with her, I am happy with all the staff.
I visited the home today and I wanted to express my thanks to all the lovely care staff and management. My grandmother is cared for at the highest level and she very much loves living at The Troc. The staff always make her feel special and are friendly and professional at all times.
One comment I would make is that when visiting my mother space is at a premium but this is a problem in most care homes.
Also, a suggestion would be to inform relatives of residents, periodically, about the well-being of the person concerned.
She enjoys her food and has put on weight since being at The Troc, and we appreciate the effort that goes into providing an appetising and balanced menu.
Many of the staff show acts of kindness that go beyond their duty. They are genuinely kind and caring, even when very busy, and always find time to make us feel welcome, offer us a drink, and ask how we are. There is always someone available to talk to if we have any concerns about mother, and we are kept well-informed of her health and well-being. When we visit mother she is always clean and tidy.
We would like to express our thanks to the management and staff for their care and support, and we could not be happier with our choice of the care home.
The Troc is ok most of the time but sometimes it seems understaffed. I have commented on this once or twice. It could do with being decorated. My Mum's room and the lounge area are really ready. The carers are really good and they do their best.
A suprise visit to an uncle I had not seen for a number of years as I was in the area on a family visit. On arrival, I was made to feel very welcome and offered a cup of tea by a very pleasant member of staff. During my visit, it was obvious that my uncle was extremely content and happy with his life at The Troc. The staff, environment and atmosphere made a very good impression upon me. A very warm and caring home with superb staff.
I have found The Troc to be a very warm and friendly home. The residents all appear to be happy and well cared for. I visit my friend regularly and she is really happy there. The food is delicious and I have been invited to stay with my friend for lunch as I travel quite a distance to visit her. I have found the staff welcoming, helpful and very caring. They work very hard and I always enjoy my visits.
My mother has been a resident at The Troc for about five years. While she has been here I have seen a significant improvement in many areas - staffing, decor, atmosphere, food and definitely management. The home has a warm and welcoming atmosphere and staff are very cheery and pleasant to residents and visitors alike. Always happy to hear family's concerns and quick to act. Would definitely recommend.
My husband, who has Alzheimer's Disease, had several separate weeks' respite care at The Troc from March to May 2016, and entered full-time care in June. I can't speak highly enough of the quality of care he received, and of how well he was looked after. The manager and her team of care assistants pull together to make the place feel like home for their residents. Sadly, my husband's illness proved to be at a stage for which staff were not equipped - no criticism, as it is a home for the elderly and makes no claims to offer specialist dementia care - and he had to move on. I was sorry about this. The manager and her team offer exemplary, trained, compassionate care, and my husband was relaxed and happy there. If you're looking for quality of care above 5-star hotel status, I'd recommend that you visit The Troc. It's not purpose-built as some new care homes are, but it's a pleasant and comfortable place where people get decent, dignified and compassionate care - that's what counts.
Excellent compassionate care given to mother during transitional after hospital stay. Sympathetic encouragement saw her go from bedridden state to mobility. I cannot thank the staff enough for their thoughtful and cheerful attitude.
First rate care, everything that could be done was done. Wonderful!
My relative has been in this home for three and a half years. Now on end of life programme which was implemented October 2014. The care is upmost excellence, at no time has there been a 'slip up' of her care, beautifully keeping free of pressure sores, bruising, changing of inco pads, bathing and feeding. Hydration has been kept totally under control, this resident has been in bed since October 2014, turned two hourly, and sat with through the night. Family and friends are greeted at the care home door, when visiting, offered a cup of tea and always seen by a member of staff to give an update report. When this resident was able to sit and communicate with other residents was a very stable person. This place is excellent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Troc.
There are no upcoming events for The Troc.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Troc.
Accreditations
There are no accreditations posted yet for The Troc.
Meet the Team (3)

Hi, I’m Emma, and I am the Registered Manager at The Troc. I have worked in the care sector for over 14 years and began my journey here at The Troc in 2012 as a Domestic Assistant.
Over the years, I progressed through a variety of roles within the home, gaining valuable experience and developing a real passion for working in care. In 2021, I was given the opportunity to further my career by taking on a management role at one of our sister homes.
In 2024, I returned to The Troc as the Registered Manager, which felt very special as this is where my journey in care first began.
I am passionate about providing high-quality care and creating a warm, respectful environment where residents feel safe, valued and truly at home. I believe in supporting both residents and staff, and I pride myself on being approachable and always willing to listen.
If you are considering care for a loved one, I would always encourage you to visit the home, meet the team and see for yourself the welcoming environment we aim to create for our residents.

Hi, I’m Zoe, and I am the Deputy Manager at The Troc. I have worked in the care sector for more than 20 years and joined The Troc in 2016 as a Senior Care Assistant.
Over the years, I have progressed through different roles within the home, gaining valuable experience and developing a strong understanding of residents’ needs. I became Deputy Manager in 2019 and continue to support the team in delivering high-quality, person-centred care.
I am very passionate about The Troc and the residents who live here. I believe in providing compassionate, respectful care and helping to create a warm and supportive environment where residents feel comfortable, valued and well cared for.
I always enjoy meeting residents and their families and helping them feel confident that their loved ones are in safe and caring hands.

Hi, I’m Joanne, and I am the Office Manager at The Troc. I have worked at the home for over 17 years, having joined in 2009 as an Administrator.
Over the years, I have gained a strong understanding of how the home operates and have always been passionate about supporting both the residents and the team. In 2023, I progressed into the role of Office Manager.
With the support of the administration team, I help ensure the smooth running of the home’s administrative functions while also supporting the Home Manager and wider team. I take great pride in being part of The Troc and contributing to the warm and welcoming environment we aim to create for our residents and their families.
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