The Troc

Dad moved to The Troc end of November 2021 due to declining health with Parkinson’s and a hip fracture. The team at The Troc were welcoming and friendly helping Dad adjust to his new surroundings and also helping us as a family transition to the change of Dad being in full-time care - a change that was difficult for us all. The carers are wonderful with Dad accommodating his specific needs and his reluctance to socialise and conform, his stubbornness, pain, and anxiety can make some days difficult for Dad, the family, and the care team, but they always treat him and us with such compassion and care. The Troc is a home from home and the decor is not the most salubrious but the care is exceptional and for us that is the most important thing. When Covid outbreaks happened in 2022 the team made sure we had regular updates and answered our calls and questions with patience and clarity. The staff always welcome us with a smile and management are visible, approachable, and available.

The care my mother-in-law gets from The Troc is exceptional, the staff are brilliant, they make her feel special, and she is so happy there she calls it home. When she first went into The Troc in January she was so ill we thought we would lose her, the staff gave us peace of mind in the care and attention they gave her as well as looking after the other residents. They make each resident feel special and it's that care that turned my mother-in-law's life around and each time we visited her we saw a vast and positive improvement and thanks to the staff and management of The Troc she is well and we have peace of mind knowing she is safe and well looked after.

I absolutely love this care home for my mum xx the whole staff/maintenance are just amazing always going above and beyond with excellent care. The home always smells lovely and clean. Mum is always given a choice of meals, to pick from. They have a range of activities, and to have her hair done. And to have a choice on how she would like her room decorated. Mum also loves her showers

My dad came to the Troc from hospital during Covid. We have not looked around any other care homes as he is happy and settled. The staff go above and beyond and ‘get him’! Nothing is too much to ask and the care home and manager have been adaptable to my circumstances.

My father has resided at The Troc for nearly three years, and during that time they have treated him with the utmost respect and kindness. He is not an easy man to care for, but they have shown limitless patience and understanding. I would not hesitate to recommend The Troc to anyone looking for a very homely care home. The team are very efficient at keeping me informed and always available for a chat. When we lost my Step Mum last year they could not have done more for us or been more caring and supportive.

The staff could not be more helpful, always helpful and polite, I know my mum is in good hands.

The staff at the Troc cared for my mum for several years before she passed away in March. They were kind and caring, despite my Mum's occasional stubbornness! Towards the end of her life, they not only looked after my mum but also took care of us and I am truly grateful. Care homes are not about facilities, they are about the quality of the staff. The Troc is wonderful in that regard.

My Father who had dementia and Parkinson's disease was a resident from Dec 2018 until his death on 19th May 2021. As a family we chose the Troc after considerable research. A key concern was his adapting to life in residential care but this definitely proved to be a good decision as he was very happy there. All the staff were extremely caring, attentive, patient, compassionate and helpful and it was very apparent that whilst remaining very professional, they were also extremely fond of him. Some danced with him, others played dominoes with him but all liked to spend time with him. The covid pandemic severely restricted access to visit him until his last few weeks of life but the manager and staff were as accommodating as the rules would allow. His end-of-life care was absolutely phenomenal and was a great comfort to us as a family. I would not hesitate to recommend the Troc to any prospective residents and their families.

Over the last six days, my family and I have been at The Troc every day as we thought my father was dying. He’s subsequently improved a bit but we’ve had several nerve-wracking and emotional days. During that time we have seen the staff, junior and senior, treat my father with huge compassion and tenderness. It’s been lovely witnessing their interactions. I know there’re other homes in the area with more salubrious decor etc. but times like this show that’s it’s the care and the genuine warmth of relationship that really matters. The staff have also been lovely with us, the family.

Great communication from senior staff regarding my mum and Covid updates, such as vaccination and visiting updates. Love the personal touches such as making music CDs for residents with favourite music.

My mum was a resident at The Troc from 27/3/19 until her death on 28/4/20. In that time she was treated with great care, attention and respect by the Manager and the staff. Mum was always clean and neatly dressed. She liked to have her hair done each week by the visiting hairdresser. Meals were varied, tasty and nutritious, with 2 choices every day. Suffering with dementia, very poor eyesight and hearing, mum could sometimes be demanding or unsettled. The staff seemed to be able to calm her with quiet words and reassurances and she would soon be smiling again. It was lovely to see that smile. The Troc has a very homely feel, is clean and well decorated. The gardens are extensive and beautifully looked after. The manager and her staff do a wonderful job with only limited resources. Towards the end of mum’s life the staff kept me informed constantly as, because of Covid-19, I couldn’t visit. The manager and her staff are all ‘stars’ in my opinion and I will always be indebted to them.

I am very pleased with how the home has handled the current situation, I have spoken to and seen my grandma on skype several times since we went into lockdown. I have also stood in the car park and waved through the window. The Troc and its staff have been very kind and considerate, informing us all the time how gran is doing and always letting us call and Skype when they can. I think they are a fantastic home anyway with great staff but they have gone above and beyond recently and I know gran is in the best possible place. Can't wait to see her and all of you very soon.

The Troc provide excellent care for my mother in law who has dementia. She has been under their care for over 2 years now, she is always well presented, the carers spend time to do her hair and dress her well. She eats well and is very happy there. We are regularly updated with any information regarding the home or her care. All in all a warm friendly care home that I would not hesitate to recommend!

The Troc is an excellent care home, the staff are really friendly, the atmosphere is very calm and relaxed. What I have seen the food looks and smells great and drinks are always offered. The garden looks fantastic and very spacious, I like to sit outside in the warmer weather when I visit my friend. The Troc always looks clean and smells nice when I visit. I would highly recommend this home.

Confident care is good during the lockdown. Sorry my husband is cooped up in his completely uninspiring bedroom. In the last week, he was moved to another room with a better outlook and decor. The food is being prepared by staff untrained in cooking and nutrition.

We are very pleased with The Troc care home. My Mum always looks happy when my brother and I visit. She absolutely loves the food. Her bedroom and shower are always clean. When we visit mum she is always clean. It is a lovely home. The garden is a nice place to sit in when the sun shines. Thank you all very much.

Overall satisfied with the level of care. One thing I would say is when I come visiting after lunch, I notice some of the residents are still sitting at the dinner table. Those chairs are not comfortable to be sitting for long periods of time. They need to be in a comfy chair to relax. Also, laundry, even if you put names on all items of clothing, some still go missing.

My father-in-law received excellent care at The Trog. The staff were friendly caring and supportive. The home is clean, warm and the manager is very aware of residents needs and is very approachable.

Every member of staff is helpful. Those in management are approachable and sympathetic. Staff appearance is always of a high standard. Quality of food is very good and a choice is always provided. Activities are varied and tailored to the resident's needs. The home provides a clean, bright and safe environment for residents. I recommend it without reservation.

I visit once a month to take a church service. The home is always welcoming and I am given every assistance from the staff. Residents are relaxed and happy. A good atmosphere.