






The Troc Residential Care Home is located on Beacon Hill in Newark-on-Trent, a historic market town on the banks of the River Trent in Nottinghamshire. The home provides high-quality residential care for older adults, including those living with dementia and individuals who require additional support with daily living.
The Troc has been part of the Newark community for many years, with the home’s history believed to date back to 1971, when...
Care Provided by The Troc
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The Troc is a residential care home and welcomes both privately funded and local authority funded residents. Local authority placements are accepted without the requirement for a third-party top-up.
Please note that hairdressing, chiropody services and personal toiletries are not included within the weekly fee and may incur additional separate charges, which can be paid when and if required via personal allowances.
The price(s) shown are provided by the care home. Contact The Troc for full pricing details and T&Cs.
Contact The Troc to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Oak Tree Care Group
- Private Owned
Person in charge
- Emma Fox(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (43)
The Troc Reviews (61)
The Troc has a Review Score of 9.1 (9.149) out of 10, based on 15 reviews in the last 2 years.
Over all time The Troc has 61 reviews.
My dad came to the Troc from hospital during Covid. We have not looked around any other care homes as he is happy and settled. The staff go above and beyond and ‘get him’! Nothing is too much to ask and the care home and manager have been adaptable to my circumstances.
My father has resided at The Troc for nearly three years, and during that time they have treated him with the utmost respect and kindness. He is not an easy man to care for, but they have shown limitless patience and understanding. I would not hesitate to recommend The Troc to anyone looking for a very homely care home. The team are very efficient at keeping me informed and always available for a chat. When we lost my Step Mum last year they could not have done more for us or been more caring and supportive.
The staff could not be more helpful, always helpful and polite, I know my mum is in good hands.
The staff at the Troc cared for my mum for several years before she passed away in March. They were kind and caring, despite my Mum's occasional stubbornness! Towards the end of her life, they not only looked after my mum but also took care of us and I am truly grateful. Care homes are not about facilities, they are about the quality of the staff. The Troc is wonderful in that regard.
My Father who had dementia and Parkinson's disease was a resident from Dec 2018 until his death on 19th May 2021. As a family we chose the Troc after considerable research. A key concern was his adapting to life in residential care but this definitely proved to be a good decision as he was very happy there. All the staff were extremely caring, attentive, patient, compassionate and helpful and it was very apparent that whilst remaining very professional, they were also extremely fond of him. Some danced with him, others played dominoes with him but all liked to spend time with him. The covid pandemic severely restricted access to visit him until his last few weeks of life but the manager and staff were as accommodating as the rules would allow. His end-of-life care was absolutely phenomenal and was a great comfort to us as a family. I would not hesitate to recommend the Troc to any prospective residents and their families.
Keep safe and well.
Over the last six days, my family and I have been at The Troc every day as we thought my father was dying. He’s subsequently improved a bit but we’ve had several nerve-wracking and emotional days. During that time we have seen the staff, junior and senior, treat my father with huge compassion and tenderness. It’s been lovely witnessing their interactions. I know there’re other homes in the area with more salubrious decor etc. but times like this show that’s it’s the care and the genuine warmth of relationship that really matters. The staff have also been lovely with us, the family.
Thank you for your very kind and thoughtful review. We, as a team, are passionate about the care we give to our residents. Your father was a special man to us all, and we will miss him greatly. I will personally miss my dancing partner and his warm smile. Once again, thank you for your kind words. We are thinking of you all.
Great communication from senior staff regarding my mum and Covid updates, such as vaccination and visiting updates. Love the personal touches such as making music CDs for residents with favourite music.
My mum was a resident at The Troc from 27/3/19 until her death on 28/4/20. In that time she was treated with great care, attention and respect by the Manager and the staff. Mum was always clean and neatly dressed. She liked to have her hair done each week by the visiting hairdresser. Meals were varied, tasty and nutritious, with 2 choices every day. Suffering with dementia, very poor eyesight and hearing, mum could sometimes be demanding or unsettled. The staff seemed to be able to calm her with quiet words and reassurances and she would soon be smiling again. It was lovely to see that smile. The Troc has a very homely feel, is clean and well decorated. The gardens are extensive and beautifully looked after. The manager and her staff do a wonderful job with only limited resources. Towards the end of mum’s life the staff kept me informed constantly as, because of Covid-19, I couldn’t visit. The manager and her staff are all ‘stars’ in my opinion and I will always be indebted to them.
I am very pleased with how the home has handled the current situation, I have spoken to and seen my grandma on skype several times since we went into lockdown. I have also stood in the car park and waved through the window. The Troc and its staff have been very kind and considerate, informing us all the time how gran is doing and always letting us call and Skype when they can. I think they are a fantastic home anyway with great staff but they have gone above and beyond recently and I know gran is in the best possible place. Can't wait to see her and all of you very soon.
The Troc provide excellent care for my mother in law who has dementia. She has been under their care for over 2 years now, she is always well presented, the carers spend time to do her hair and dress her well. She eats well and is very happy there. We are regularly updated with any information regarding the home or her care. All in all a warm friendly care home that I would not hesitate to recommend!
Take care, Keep safe.
Jill
The Troc is an excellent care home, the staff are really friendly, the atmosphere is very calm and relaxed. What I have seen the food looks and smells great and drinks are always offered. The garden looks fantastic and very spacious, I like to sit outside in the warmer weather when I visit my friend. The Troc always looks clean and smells nice when I visit. I would highly recommend this home.
Confident care is good during the lockdown. Sorry my husband is cooped up in his completely uninspiring bedroom. In the last week, he was moved to another room with a better outlook and decor. The food is being prepared by staff untrained in cooking and nutrition.
We are very pleased with The Troc care home. My Mum always looks happy when my brother and I visit. She absolutely loves the food. Her bedroom and shower are always clean. When we visit mum she is always clean. It is a lovely home. The garden is a nice place to sit in when the sun shines. Thank you all very much.
Thank you so much for your comments on The Troc, I will ensure the team are made aware. I know all the staff are fully focused on the care of their residents. Thank you for giving us the opportunity to care for your loved one. Thank you - keep safe and well.
Overall satisfied with the level of care. One thing I would say is when I come visiting after lunch, I notice some of the residents are still sitting at the dinner table. Those chairs are not comfortable to be sitting for long periods of time. They need to be in a comfy chair to relax. Also, laundry, even if you put names on all items of clothing, some still go missing.
My father-in-law received excellent care at The Trog. The staff were friendly caring and supportive. The home is clean, warm and the manager is very aware of residents needs and is very approachable.
Every member of staff is helpful. Those in management are approachable and sympathetic. Staff appearance is always of a high standard. Quality of food is very good and a choice is always provided. Activities are varied and tailored to the resident's needs. The home provides a clean, bright and safe environment for residents. I recommend it without reservation.
I visit once a month to take a church service. The home is always welcoming and I am given every assistance from the staff. Residents are relaxed and happy. A good atmosphere.
The Troc Residential Home is an extremely friendly, caring, homely and clean establishment which I visit on a weekly basis. As a musician playing my keyboard, I have an hours singalong with the residents which I absolutely love and I can see the residents are clearly engaged in this activity. The Activities Coordinator encourages all the residents to join in. Other positive features in the home are the seasonal displays which are colourful, eye-catching and promote discussion for the residents. I enjoy talking to everyone and hearing their stories. There is always a warm, friendly atmosphere and the residents all appear to be very relaxed and well cared for. The Manager and her staff always make me feel very welcome. Visiting the Troc is the highlight of my week. I would highly recommend this residential home.
The Troc is not a purpose-built care home. It has two lounges, one of which is large and airy and looks out onto the garden. This layout suits my mother whose main occupation these days is people watching. She enjoys the food and is encouraged to drink, which means that she has not had a UTI in the seven months she has been a resident (having had several in the past). The staff treat her with dignity and do well in understanding her wishes given that she is unable to speak clearly. The manager is 'hands-on', approachable and open to suggestions for improvement and runs the home in a professional, yet friendly manner.
Thank you so much for your review. I am so glad that your mum is happy and that we have the opportunity to care for her. I will ensure that the staff and manager receive a call with your comments and praise. Kind regards Jill
My relative was treated with care and dignity from admission until her death. I visited almost daily and observed other residents and most of the staff. Residents were treated as individuals their likes and dislikes were acted upon. The atmosphere was friendly and relaxed and visitors made very welcome. All queries re care/needs were addressed promptly, willingly and honestly. All the rooms were warm, drinks and food were provided regularly and meds were dispensed safely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Troc.
There are no upcoming events for The Troc.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Troc.
Accreditations
There are no accreditations posted yet for The Troc.
Meet the Team (3)

Hi, I’m Emma, and I am the Registered Manager at The Troc. I have worked in the care sector for over 14 years and began my journey here at The Troc in 2012 as a Domestic Assistant.
Over the years, I progressed through a variety of roles within the home, gaining valuable experience and developing a real passion for working in care. In 2021, I was given the opportunity to further my career by taking on a management role at one of our sister homes.
In 2024, I returned to The Troc as the Registered Manager, which felt very special as this is where my journey in care first began.
I am passionate about providing high-quality care and creating a warm, respectful environment where residents feel safe, valued and truly at home. I believe in supporting both residents and staff, and I pride myself on being approachable and always willing to listen.
If you are considering care for a loved one, I would always encourage you to visit the home, meet the team and see for yourself the welcoming environment we aim to create for our residents.

Hi, I’m Zoe, and I am the Deputy Manager at The Troc. I have worked in the care sector for more than 20 years and joined The Troc in 2016 as a Senior Care Assistant.
Over the years, I have progressed through different roles within the home, gaining valuable experience and developing a strong understanding of residents’ needs. I became Deputy Manager in 2019 and continue to support the team in delivering high-quality, person-centred care.
I am very passionate about The Troc and the residents who live here. I believe in providing compassionate, respectful care and helping to create a warm and supportive environment where residents feel comfortable, valued and well cared for.
I always enjoy meeting residents and their families and helping them feel confident that their loved ones are in safe and caring hands.

Hi, I’m Joanne, and I am the Office Manager at The Troc. I have worked at the home for over 17 years, having joined in 2009 as an Administrator.
Over the years, I have gained a strong understanding of how the home operates and have always been passionate about supporting both the residents and the team. In 2023, I progressed into the role of Office Manager.
With the support of the administration team, I help ensure the smooth running of the home’s administrative functions while also supporting the Home Manager and wider team. I take great pride in being part of The Troc and contributing to the warm and welcoming environment we aim to create for our residents and their families.
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