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The Troc

256 Beacon Hill Road, Newark-on-Trent, Nottinghamshire NG24 2JP
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The Troc, Newark-on-Trent
The Troc, Newark-on-Trent
The Troc, Newark-on-Trent

The Troc Residential Care Home is located on Beacon Hill in Newark-on-Trent, a historic market town on the banks of the River Trent in Nottinghamshire. The home provides high-quality residential care for older adults, including those living with dementia and individuals who require additional support with daily living.

The Troc has been part of the Newark community for many years, with the home’s history believed to date back to 1971, when...  

Care Provided by The Troc

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,300£1,200 - £1,300
Residential Dementia Care£1,200 - £1,300£1,200 - £1,300

The Troc is a residential care home and welcomes both privately funded and local authority funded residents. Local authority placements are accepted without the requirement for a third-party top-up.

Please note that hairdressing, chiropody services and personal toiletries are not included within the weekly fee and may incur additional separate charges, which can be paid when and if required via personal allowances.

Contact The Troc to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Fox(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (43)

The Troc Reviews (61)

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9.1

The Troc has a Review Score of 9.1 (9.149) out of 10, based on 15 reviews in the last 2 years. Over all time The Troc has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from Julie A (Wife of Resident) published on 17 June 2026 Submitted via Website
Overall Experience

Thank you to all the staff for looking after my husband in such a phenomenal way. Nothing has ever been too much trouble and the staff are the most caring and thoughtful people. I have made friends and close bonds with both staff and residents and I have so many amazing memories that have been created at The Troc.

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Review from Paul F (Son of Resident) published on 1 June 2026 Submitted via Website
Overall Experience

Initially booked Dad in for respite as I was going away for a couple of weeks. But as he was getting too hard to handle at home with his vascular dementia, I booked him in a few weeks earlier. I visit most days, and to the credit of the staff there, he has never asked to come home. He looks well looked after, and his needs are met. Everyone there is pleasant and helpful, and nothing is too much. I would highly recommend the Troc to anyone that requires such services.

Reply from Emma Fox, Manager at The Troc

Thank you for taking the time to leave a review, very much appreciated, its really nice to hear that your dad has settled in at the Troc. i will pass on your comment to the team and thank you again for your kind words

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Review from E B (Relative of Resident) published on 26 May 2026 Submitted via Website
Overall Experience
My partner has been staying at The Troc for six weeks of respite care while I recovered from an operation. From our very first visit, we felt relaxed and welcomed. All the staff were helpful, happy to chat with us, and their interaction with both the service users and their families was always professional, caring, and respectful.
The staff went out of their way to find activities that my partner enjoyed and made sure these were included in the daily routine. It was clear that they genuinely cared about making everyone feel comfortable and involved.

The home is always clean and tidy, and nothing is ever too much trouble for the team. I would highly recommend them.

Reply from Emma Fox, Manager at The Troc

Thank you so much for taking the time to leave a review, We appreciate all feedback, i know myself and the team would happily welcome your partner back anytime, i'll make sure your kind words are shared with the team.

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Review from G G (Respite Resident) published on 21 April 2026 Submitted via Postal Card
Overall Experience

I always ask for me to go to Troc when my husband and daughter go on my husband restbite break. It is a lovely place we are all looked after the food is lovely and plenty of it. I usually stay in my room because I like to read but someone always about if I require them.

Reply from Emma Fox, Manager at The Troc

Thank you so much for your kind words, myself and my team pride ourselves on giving the best care possible. We appreciate all feedback and look forward to welcoming you back to The Troc.

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Review from M G (Son of Resident) published on 28 February 2026 Submitted via Website
Overall Experience
Following a hospital admission for my father we had to find an emergency placement for my mum. We chose The troc due to the location and also on visiting the welcome and warming environment.

Mum could not be more grateful for the care she received at the troc and only praised all of the care staff at the home. Mum also mentioned that the home manager popped in daily to ask how things were and she appreciated this. We also extended her stay for a further five days and found the troc very accommodating to enable us to do this.

Reply from Tyler McCullagh, Regional Manager at The Troc
Thank you for taking the time to leave a review.

I'm glad to hear your mum felt welcomed and well cared for during her stay at The Troc, especially at what must have been a stressful time for your family. It's really nice to hear she spoke so highly of the care team and appreciated the manager...  

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Review from James C (Husband of Resident) published on 19 January 2026 Submitted via Website
Overall Experience
My wife has been in the Troc for 4 years.I have always found the staff and.management
Cooperative,informative and caring.
There are plenty of activities with lots of music. Her room is spacious and always clean.
As she has dementia it is impossible for us to judge her thoughts but she appears happy..
As a plus she eats well and is always hydrated

A happy her for her and a reassurance for me.

Reply from Tyler McCullagh, Regional Manager at The Troc
Thank you for taking the time to leave a review.
Its really nice to hear that your wife has been well looked after during her time at The Troc. Im glad the team have been supportive and that you feel reassured by the care she receives.

Its also lovely to hear shes enjoying the activities and...  

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Review from Jackie A (Daughter-in-law of Resident) published on 9 April 2025 Submitted via Website
Overall Experience

My farther in law is in there he does not look happy everyone is just sitting there half of them are asleep. All they care about is money and the price to stay there is expensive they hold on to his bank card like it's there's if we want to take him out at the weekend we can't because there is no management there to give him his card or any money so he can go shopping or go out for the day. He used to be clean shaven now he is growing a beard and he says he no longer wants to stay there. Had a meeting recently with his social worker at the troc well that went bad we wanted to talk about him all that wanted to talk about was money just show's all they care about not them it's getting there hands on the money please don't let a family member go there we did what a BIG mistake

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Review from C H (Daughter-in-law of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

The Troc staff are friendly and approachable. The office staff are always friendly and helpful when answering any emailed queries. Housekeeping keep The Troc clean and tidy and odour-free. Mother (resident) has the hairdresser spruce up her hair every week making her feel and look good. Chiropodist sorts her feet out once a month. All Mother's needs are catered for and we feel she is being well looked after.

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Review from T H (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card
Overall Experience

My mum is in The Troc at the time of writing this review. She has settled in with the care and help of the lovely staff and other residents. Mum enjoys her meals, and the daily activities. Mum's room is on the ground floor looking out at the garden and seating area, which is lovely. The Troc is lovely and clean and all the staff from the manager down are friendly and attentive.

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Review from M H (Son-in-law of Resident) published on 18 February 2025 Submitted via Postal Card
Overall Experience

The care home is a lively, well-run place. It is clean, has good facilities and there are daily events for the residents. The staff are very friendly and I must say that I was very impressed by the patience and compassion of the staff.

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Review from Kevin L (Son of Resident) published on 14 February 2025 Submitted via Postal Card
Overall Experience

Very friendly all staff. Nice and clean. Good food for residents, excellent choice of food. All staff are very easy to approach if we have any questions or need any help. It feels like a big extended family.

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Review from Paula S (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card
Overall Experience

Excellent carers, all very attentive to my mum. Good entertainment daily and activities. Excellent variety of meals daily. Rooms very spacious, well-maintained, painted and decorated lovely. Security is a must and always adhered to.

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Review from F A (Daughter of Resident) published on 3 December 2024 Submitted via Website
Overall Experience
My father was placed at this facility for respite care. On his admission he was mobile with one person by his side, eating and drinking with assistance and generally well considering his Alzheimer's diagnosis. He was non-verbal and unable to communicate his needs which meant he was vulnerable.
In the 2 weeks he was at this facility, he lost a lot of weight, became immobile and looked unkept, wearing other residents' clothing and other residents had my father's clothes on. My father suffered horrific neglect due to the fact he was not able to communicate and tragically he died a few days after leaving this 'so called' care home.

This facility had an extension which doubled the capacity of residents it could hold. This opened at the beginning of March 2024. They did not have the staff to cope with the influx of residents. CQC did a report in January 2024 which gave them a 'good' rating. I literally begged the CQC to re-inspect this facility due to the changes but they didn't. Appalling!

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Review from Cheryl H (Daughter of Resident) published on 20 September 2024 Submitted via Postal Card
Overall Experience
I wish to express my gratitude to all staff, frontline and behind the scenes for the excellent care provided to my father and my family.

Thier hard work, empathy and love will never be forgotten.

Reply from Claire Edwards, Manager at The Troc

Thank you for your lovely words. Your dad was an amazing kind, loving gentleman; he was adored by all. We will remember his many stories.

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Review from Heather B (Daughter of Resident) published on 7 August 2024 Submitted via Website
Overall Experience
My Mother has been a permanent resident since March 2024. It was a very difficult decision not to take care of her ourselves but the night times were of great concern and her safety was our number one priority.
The Troc was the only home we looked around and felt it to be a good choice for our Mum. The management staff were open and honest when answering our questions. We were showed a beautiful light and airy room with an en-suite bathroom in the new extension. All the care staff greeted us with a polite hello and took the time to speak with Mum too. It was apparent that the residents were treated with great respect and the care and attention given by all staff members was reassuring to see.
Now four months later Mum is settled and has made some nice friendships and loves all her carers. There will always be teething problems when you are expected to live with total strangers. However, the staff work really hard to make every resident feel valued, special and included.

Thank you.

Reply from Claire Edwards, Manager at The Troc

Thank you so much for your kind words. Our staff pride themselves in looking after our residents and means a great deal to us all when we get a great review. Registered manager

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Review from S L (Son of Resident) published on 5 January 2024 Submitted via Postal Card
Overall Experience

The Troc Care Home staff are very welcoming, friendly, attentive and competent. The management are efficient well organised and proactive. The recent new wing is a welcome addition, modern and well laid out. The older parts of the care home building need modernising and finishing.

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Review from Carol L (Wife of Resident) published on 21 August 2023 Submitted via Website
Overall Experience
I cannot praise the care my husband receives at The Troc any higher than I do. On my recommendation, our friends also were residents until they sadly passed away. One thing I shall always remember is my friend's wife was confined to her room due to being seriously ill; he said to me, ‘she wouldn’t get better care in Harley Street’.
The first time I visited The Troc was shortly after my husband had been admitted from the hospital, and within minutes, I weighed up the standard of care, watching the way the staff interacted with the residents, and knew it was the best.

I escorted my husband via ambulance to get his pacemaker checked, and when we returned, I pushed him inside in his wheelchair, and he said to me - ‘this is a nice place, isn’t it’; that meant the world to me. Everyone employed at The Troc is the best, and that is what makes it excellent.

Reply from Claire Edwards, Manager at The Troc

Thank you for your lovely review. The Troc try to ensure all residents are treated with dignity and respect from the minute they step into our home to ensure they feel welcome and cared for.

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Review from C M (Daughter of Resident) published on 17 August 2023 Submitted via Website
Overall Experience

Dad moved to The Troc end of November 2021 due to declining health with Parkinson’s and a hip fracture. The team at The Troc were welcoming and friendly helping Dad adjust to his new surroundings and also helping us as a family transition to the change of Dad being in full-time care - a change that was difficult for us all. The carers are wonderful with Dad accommodating his specific needs and his reluctance to socialise and conform, his stubbornness, pain, and anxiety can make some days difficult for Dad, the family, and the care team, but they always treat him and us with such compassion and care. The Troc is a home from home and the decor is not the most salubrious but the care is exceptional and for us that is the most important thing. When Covid outbreaks happened in 2022 the team made sure we had regular updates and answered our calls and questions with patience and clarity. The staff always welcome us with a smile and management are visible, approachable, and available.

Reply from Claire Edwards, Manager at The Troc

Thank you for your kind and honest review, we are so pleased you are happy with the care your dad receives at The Troc we endeavour to give the best possible.

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Review from Barry W (Son-in-law of Resident) published on 16 August 2023 Submitted via Website
Overall Experience

The care my mother-in-law gets from The Troc is exceptional, the staff are brilliant, they make her feel special, and she is so happy there she calls it home. When she first went into The Troc in January she was so ill we thought we would lose her, the staff gave us peace of mind in the care and attention they gave her as well as looking after the other residents. They make each resident feel special and it's that care that turned my mother-in-law's life around and each time we visited her we saw a vast and positive improvement and thanks to the staff and management of The Troc she is well and we have peace of mind knowing she is safe and well looked after.

Reply from Claire Edwards, Manager at The Troc

Thank you so much for your kind words, myself and team pride ourselves on the care we give to each and every resident your comments are very much appreciated. Thank you also for all the support you give to the resident and the home.

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Review from Janine P (Daughter of Resident) published on 5 May 2023 Submitted via Website
Overall Experience

I absolutely love this care home for my mum xx the whole staff/maintenance are just amazing always going above and beyond with excellent care. The home always smells lovely and clean. Mum is always given a choice of meals, to pick from. They have a range of activities, and to have her hair done. And to have a choice on how she would like her room decorated. Mum also loves her showers

Reply from Claire Edwards, Manager at The Troc

Thank you, Janine, for your review. We as a team are passionate about the care we give to our residents to ensure we maintain their dignity and respect at all times.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (3)

Emma Fox
Emma FoxJob Title:Registered ManagerJoined: 2012

Hi, I’m Emma, and I am the Registered Manager at The Troc. I have worked in the care sector for over 14 years and began my journey here at The Troc in 2012 as a Domestic Assistant.

Over the years, I progressed through a variety of roles within the home, gaining valuable experience and developing a real passion for working in care. In 2021, I was given the opportunity to further my career by taking on a management role at one of our sister homes.

In 2024, I returned to The Troc as the Registered Manager, which felt very special as this is where my journey in care first began.

I am passionate about providing high-quality care and creating a warm, respectful environment where residents feel safe, valued and truly at home. I believe in supporting both residents and staff, and I pride myself on being approachable and always willing to listen.

If you are considering care for a loved one, I would always encourage you to visit the home, meet the team and see for yourself the welcoming environment we aim to create for our residents.

Zoe Pell
Zoe PellJob Title:Deputy ManagerJoined: 2016

Hi, I’m Zoe, and I am the Deputy Manager at The Troc. I have worked in the care sector for more than 20 years and joined The Troc in 2016 as a Senior Care Assistant.

Over the years, I have progressed through different roles within the home, gaining valuable experience and developing a strong understanding of residents’ needs. I became Deputy Manager in 2019 and continue to support the team in delivering high-quality, person-centred care.

I am very passionate about The Troc and the residents who live here. I believe in providing compassionate, respectful care and helping to create a warm and supportive environment where residents feel comfortable, valued and well cared for.

I always enjoy meeting residents and their families and helping them feel confident that their loved ones are in safe and caring hands.

Joanne Jordan
Joanne JordanJob Title:Office ManagerJoined: 2009

Hi, I’m Joanne, and I am the Office Manager at The Troc. I have worked at the home for over 17 years, having joined in 2009 as an Administrator.

Over the years, I have gained a strong understanding of how the home operates and have always been passionate about supporting both the residents and the team. In 2023, I progressed into the role of Office Manager.

With the support of the administration team, I help ensure the smooth running of the home’s administrative functions while also supporting the Home Manager and wider team. I take great pride in being part of The Troc and contributing to the warm and welcoming environment we aim to create for our residents and their families.

Frequently Asked Questions about The Troc

What types of Care is The Troc registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Troc have?

There are 62 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at The Troc?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Troc to the centre of Newark-on-Trent?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Troc to verify any information. View our terms and conditions. The Troc has an Enhanced Service -more info.