Tuxford Manor Care Home

143 Lincoln Road, Tuxford, Newark, Newark-on-Trent NG22 0JQ

This home is accredited with Nottingham County Council's Dementia Quality Mark, which recognises care services that meet the needs of residents living with dementia*

Tuxford Manor is a popular care home set in beautiful gardens, with views onto open countryside. The care team specialises in providing quality residential and dementia care.

The home is tastefully decorated to create a warm and homely environment for the residents, while providing quality relationship-centred care. Tuxford Manor has a large, beautiful garden in a tranquil countryside setting.

Group: Strong Life Care Ltd

Person in charge: Bev Cooper (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Tuxford Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Tuxford Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Tuxford Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.79 for Tuxford Manor Care Home is calculated as follows: ( (137 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.556 Points relating to the number of positive Reviews for Tuxford Manor Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Tuxford Manor Care Home has a Review Score of 9.3 (9.346) from 14 Reviews


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tuxford Manor Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tuxford Manor Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Apprehensive about using any care home. This one recommended by a friend whose mother was here several years. Impressed by initial tour, friendly, knowledgeable staff. The manager was patient with our questions, knew all staff and residents and their requirements. Took time to find out Mum's needs and accommodate. Mum was instantly comfortable, nothing was too much trouble for any of the staff. She loves everyone and we can't find any fault with the care or accommodation. It is the perfect place for her to end her days.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Amazing home, amazing staff. A home from home.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been very pleased with the level of care my mum has received since being at the home. I have no concerns or issues about the home or its staff.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been in this home for approximately four months. In this time, I would say the level of care on all levels is a very high standard.
My mum has lived with me for four years. I was her only carers, now she is living in the home, I visit her two or three times a week, she is very happy and always praising the staff. There is lots to do in the home for the residents.
I couldn't praise the home enough.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Everything is satisfactory.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Only issue, some of the carers, when you ring the bell to get in, they see you there but ignore the bell ringing and wait for another staff member to let you in.

How likely would you be to recommend Tuxford Manor Care Home? Likely

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Average Rating:   4.8 out of 5

Throughout his residence, my father-in-law was treated with the utmost dignity and care. All the staff were very caring, considerate and helpful at all times.
During the week leading up to my father-n-law passing away I stayed at the home and was helped at this difficult time by all the staff from housekeeping, catering, caring and management, everyone was absolutely excellent and dignified in every respect. I cannot thank the team at Tuxford Manor Care Home enough they were all fantastic.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I welcomed and took advantage of the new nursing service in order to recover further from surgery prior to going home five days laters. I was treated with great kindness and professionalism by everyone involved at all levels of responsibility. Everyone was thoughtful of my needs both medically and psychologically, hairdressing and being made available to me on my final day and fun and laughter when and where appropriate. My rooms facilities were in the process of being upgraded but every effort was made to meet my requests for additional lighting and heat.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My wife was a resident for five days post surgery. The room and bed, in particular, were both very good and the electronic bed helped recovery.
The staff were kind and helpful and after five days my wife left much improved in health and mind. I hope these post-operative services continue to thrive.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have been here for nearly 5 years and have always found the staff very caring and loving. Plenty of good food and the home always smells nice.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My dad has had very good care for nearly three years before passing away recently. I'm so proud of all the staff, they do an excellent job, carried out in a very professional but caring manner and I know I can speak for my dad when I say what an excellent care home it is. I know he loved it just as much as me, its a comfort to know he felt safe and his needs were met to the extent he felt home. I wouldn't hesitate in recommending Tuxford Manor and it's excellent staff team. I'll never be able to thank them enough.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother spent 3 weeks in Tuxford Manor receiving respite care.
All of the staff were very supportive of her making time to get to know her.

She also enjoyed the food - in her own home food preparation was becoming a chore.

Staff were always very helpful to me.

No problem recommending this care home.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Bev Cooper, Manager at Tuxford Manor Care Home responded to this review on 16 May 2016:

Many thanks for your review.

I found the management and staff very capable, kind and extremely friendly. The activities are interesting and they encourage the residents to join in. They circulate with residents and keep them interested in everything around them and in conversation. The room is very clean, fresh and light with tasteful d├ęcor. The food and drinks are very frequent which is very essential to the really elderly. It is also very secure.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Beverley Cooper, Registered Manager at Tuxford Manor Care Home responded to this review on 28 Oct 2015:

Thank you so much for your kind words. We as a team are very proud of the work we do and the care and comfort we provide to our residents and families.

Presently my wife stays at The Manor for two days to give me respite but she is treated the same as a resident. She is always welcomed by a member of staff with a smile and always by name after leaving her belongings in her room. I leave her in one of the lounges to join in whatever activity the staff are conducting or what a visiting entertainer is doing. Even the kitchen staff and cleaners are just as smiling and so everything makes for a happy stay for my wife and a couple of stress free days knowing she is in such capable and caring hands.

How likely would you be to recommend Tuxford Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Beverley Cooper, Registered Manager at Tuxford Manor Care Home responded to this review on 28 Oct 2015:

At Tuxford Manor we are very conscious that even the smallest of breaks can be invaluable. Thank you for your very positive review, I will ensure this is passed on to the team here at the home.

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Bed Vacancies

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Awards / Recognitions

April 2017

March 2015

Food Hygiene Rating

Recipient: Tuxford Manor Care Home

Date: Tuesday 17 Mar 2015

more details

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Care Home Idol 2016

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