Victoria Care Home

Memorial Avenue, Worksop S80 2BJ
Review Us
6.6 4 Reviews
  • Victoria Care Home, Worksop
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Fees based on assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrea Broadhead (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (93)
  • Single Rooms with Ensuite Wet Room (93)

Visiting

  • Open Visiting

Parking

  • Free Car Park

Are you the Owner/Manager of Victoria Care Home? View your Advertising Options

Victoria Care Home Reviews (4)

6.6

Victoria Care Home has a Review Score of 6.6 (6.637) out of 10, based on 2 reviews in the last 2 years.
Over all time Victoria Care Home has 4 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 1
Date Published
  • 4
  • 1
  • 1
  • 2
  • 2
Reviewer Connection to Victoria Care Home
  • 2
  • 2
Total of 4, showing 1-4
Review from S A (Friend of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The service received by dementia affected residents is indifferent at best neglectful at it's median . I wouldn't like to hazard a guess at the worst cases.
My friend has moderate dementia . They are routinely found to be covered in faecal matter & smelling strongly of urine & faeces. Every time I
visit they need to be showered & changed. The staff always state ".. refused to shower ." Yet over weeks this is unacceptable. We would not be allowed to treat animals like this. The open areas themselves smell strongly of public toilets (faecal matter & stale urine not bleach or cleaning products). The staff seem to have little time to interact with residents. It's all too hard is often the most cited answer to questions regarding hygiene.
Resident property must be marked in indelible pen to attempt to help staff return it to the real owner. It goes missing routinely & no one seems to care or has responsibility to see it's found/returned . Constant excuses of I wasn't on duty when....
Reply from Andrea Broadhead, Manager at Victoria Care Home

At Victoria Care Home our aim is to provide the best possible care to those we support, your experience is something we do take very seriously. I would like to take this opportunity to assure you that our staff are trained to care for service users who are affected by dementia. However, when a service user refuses to be showered or changed staff do respect there wishes and will try again at a later time. We have a team of domestic staff who keep the home clean, we carry out regular audits and we also have unannounced infection control inspections from the local authority. We encourage all clothing to be labelled with a permanent pen so that it can be clearly identified and returned back to the service user that it belongs to.I am more than happy to discuss this matter further, if you would like to meet with me, we can address any concerns that you or your friend's family may have.Please accept our apologies, we are very sorry that your experience did not meet your expectations.

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  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from K T (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are fantastic with me and my mum.
Willing to help with my mum and make me comfortable when I come to the home.
They always have my mum ready when I come to take her out for the day.
Staff are willing to answer your questions if any. Lovely atmosphere in the home on my mum's unit always
chatting and having time for my mum and me.
Any issues are dealt with straight away by the staff.
All the staff make you welcome and feel at home when here with my mum.
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Review from Tracey H (Daughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are an amazing bunch of staff. Her companion staff member, in particular, keeps us really well informed with care plan information and anecdotal stories about what Mums been up to. I feel confident that they meet her needs and are quick to react when these change. Mum is really happy there and
has made friends with other residents. Victoria has the atmosphere of a home, not a care home. Mum moved from another care home that were failing to meet her basic needs and that had left us very disillusioned with the care system, generally. Victoria Care Home really restored our faith in the system. They did a fantastic job settling her in and she loves it there. Her care is very person-centred with staff who work with enthusiasm. It's lovely to hear Mum giggling and laughing, chatting and dancing because if she's happy, then I am too.
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Review from Susan P (Friend of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been taken very good care of while she has been in there. She was only staying in for a short while and loved it so much. She made her own decision to stay in for good. She has made a lot of friends and she had none before, they went in there and all the staff are nice and caring, even
to people who are visiting.
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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 6.6 (6.637)

Overview of Review Score

The Review Score of 6.6 (6.637) out of 10 for Victoria Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.583 for Victoria Care Home is calculated as follows: ( (6 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 24 Ratings = 3.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.054 Points relating to the number of positive Reviews for Victoria Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 1 Positive Reviews ÷ 18.6 = 0.054
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victoria Care Home

What types of Care is Victoria Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Care Home have?

There are 93 Single Rooms.

What are the Facilities & Services at Victoria Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria Care Home to the centre of Worksop?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Care Home to verify any information. View our terms and conditions. Victoria Care Home has an Basic Service - more info.