Care Homes Owned by Dukeries Healthcare Ltd

Julie

Love Tammy and family xx

Resident property must be marked in indelible pen to attempt to help staff return it to the real owner. It goes missing routinely & no one seems to care or has responsibility to see it's found/returned . Constant excuses of I wasn't on duty when....

He is exceptionally well cared for, and although often not fully alert, I know from him that he likes the home, and especially his carers, whom I too find friendly and helpful. The home was also undergoing a refurbishment on my penultimate visit.

All the staff make you welcome and feel at home when here with my mum.

Outstanding care for my father. The staff go above and beyond to ensure his needs are met. He is always neatly turned out and even though he is on a soft food diet due to his degenerative disease they talk him through his meals and encourage him to feed himself. I would recommend this home from home.

They are an amazing bunch of staff. Her companion staff member, in particular, keeps us really well informed with care plan information and anecdotal stories about what Mums been up to. I feel confident that they meet her needs and are quick to react when these change. Mum is really happy there and has made friends with other residents. Victoria has the atmosphere of a home, not a care home. Mum moved from another care home that were failing to meet her basic needs and that had left us very disillusioned with the care system, generally. Victoria Care Home really restored our faith in the system. They did a fantastic job settling her in and she loves it there. Her care is very person-centred with staff who work with enthusiasm. It's lovely to hear Mum giggling and laughing, chatting and dancing because if she's happy, then I am too.

My Mom has been at the Ridings since September 2021, initially for a 3 to 4 week rehab stay from Hospital. We asked the Social Worker involved if we could place my mom in a home North of Bham nearer to Staffs where family lived. We didn't have a choice of home, so this was a worry. She was placed at the Ridings and now 9 months later, she has had to stay due to her declining health. We feel lucky, to be honest, as she has settled in well after the initial few months and the Staff supporting her and us are out of this world. She is on the Ascot Ward and the Staff are kind Caring thoughtful and Compassionate. They do their job with humour and calmness to make sure the residents are calm and happy. One comment made was they are like Grandparents to her. My mom really likes them and I know they love her. I can't thank them enough for helping my mom come to terms with the fact it isn't safe for her to live alone at home, in fact she is so comfortable there she never asks to go home.

My aunty has been taken very good care of while she has been in there. She was only staying in for a short while and loved it so much. She made her own decision to stay in for good. She has made a lot of friends and she had none before, they went in there and all the staff are nice and caring, even to people who are visiting.

My mother passed away in May this year. She was a resident of Berwood for about three years. Although the rooms are smaller than what would be ideal. My sister and I always felt welcome (obviously prior to Covid). The staff were very caring and patient with all the residents, and when mum was well, she felt quite settled there. When mum was very ill at the end of her life, she was treated with care and had far more attention than if she had died in hospital. Thank you.

Many clients have difficult pasts but are treated with respect at all times. They are all known by name by the manager who is one of the biggest reasons for the success of this home.

Thank you all for being there when I needed you.

The care provided excellent care for the residents in terms of personal care, rehabilitation of daily living skills. They motivate residents to be independent, set goals and aims for each resident depending on their capacity. All staff are polite and professional.

I truly believe that this care home runs with so much love and attention to detail, it is actually making a difference in everybody's life that is involved, including the clients family. To put it bluntly, it's just a great place.

My brother has been a resident for two months, the care he has received has been exceptional. The staff are friendly, very supportive and so caring. I would recommend this care home to anyone, so much that we would like to get our other brother into there. Thank you to all at Berwood Court Care Home.

One thing I'd like to improve is the dark wood as it makes it feel dingy (personal preference) care is excellent.