1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Dukeries Healthcare Ltd
  4. Locations Owned by Dukeries Healthcare Ltd in Nottinghamshire

Care Home Owned by Dukeries Healthcare Ltd in Nottinghamshire

  • Care Home Owned by Dukeries Healthcare Ltd in Nottinghamshire

Dukeries Healthcare Ltd Locations in Nottinghamshire (1)

 
Map View
Sort By
1 Care Home owned by Dukeries Healthcare Ltd in Nottinghamshire
Victoria Care Home

Memorial Avenue, Worksop S80 2BJ 

6.6 4 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 93 Rooms

Dukeries Healthcare Ltd Reviews in Nottinghamshire (4)

Reviews Posted for members of Dukeries Healthcare Ltd

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
1
1
2
2
Review of

Victoria Care Home

from S A (Friend of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The service received by dementia affected residents is indifferent at best neglectful at it's median . I wouldn't like to hazard a guess at the worst cases.
My friend has moderate dementia . They are routinely found to be covered in faecal matter & smelling strongly of urine & faeces. Every time I
visit they need to be showered & changed. The staff always state ".. refused to shower ." Yet over weeks this is unacceptable. We would not be allowed to treat animals like this. The open areas themselves smell strongly of public toilets (faecal matter & stale urine not bleach or cleaning products). The staff seem to have little time to interact with residents. It's all too hard is often the most cited answer to questions regarding hygiene.
Resident property must be marked in indelible pen to attempt to help staff return it to the real owner. It goes missing routinely & no one seems to care or has responsibility to see it's found/returned . Constant excuses of I wasn't on duty when....

Reply from Andrea Broadhead, Manager at Victoria Care Home

At Victoria Care Home our aim is to provide the best possible care to those we support, your experience is something we do take very seriously. I would like to take this opportunity to assure you that our staff are trained to care for service users who are affected by dementia. However, when a service user refuses to be showered or changed staff do respect there wishes and will try again at a later time. We have a team of domestic staff who keep the home clean, we carry out regular audits and we also have unannounced infection control inspections from the local authority. We encourage all clothing to be labelled with a permanent pen so that it can be clearly identified and returned back to the service user that it belongs to.I am more than happy to discuss this matter further, if you would like to meet with me, we can address any concerns that you or your friend's family may have.Please accept our apologies, we are very sorry that your experience did not meet your expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from K T (Daughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fantastic with me and my mum.
Willing to help with my mum and make me comfortable when I come to the home.
They always have my mum ready when I come to take her out for the day.
Staff are willing to answer your questions if any. Lovely atmosphere in the home on my mum's unit always
chatting and having time for my mum and me.
Any issues are dealt with straight away by the staff.
All the staff make you welcome and feel at home when here with my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Tracey H (Daughter of Resident) published on 26 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are an amazing bunch of staff. Her companion staff member, in particular, keeps us really well informed with care plan information and anecdotal stories about what Mums been up to. I feel confident that they meet her needs and are quick to react when these change. Mum is really happy there and
has made friends with other residents. Victoria has the atmosphere of a home, not a care home. Mum moved from another care home that were failing to meet her basic needs and that had left us very disillusioned with the care system, generally. Victoria Care Home really restored our faith in the system. They did a fantastic job settling her in and she loves it there. Her care is very person-centred with staff who work with enthusiasm. It's lovely to hear Mum giggling and laughing, chatting and dancing because if she's happy, then I am too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Susan P (Friend of Resident) published on 15 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been taken very good care of while she has been in there. She was only staying in for a short while and loved it so much. She made her own decision to stay in for good. She has made a lot of friends and she had none before, they went in there and all the staff are nice and caring, even
to people who are visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Dukeries Healthcare Ltd in Nottinghamshire Dukeries Healthcare Ltd in West Midlands Dukeries Healthcare Ltd in West Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dukeries Healthcare Ltd to verify any information. View our terms and conditions.