Memorial Avenue, Worksop S80 2BJ
from £944 / weekSize 93 rooms
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Care Homes Owned by Dukeries Healthcare Ltd in Nottinghamshire
Care Homes Owned by Dukeries Healthcare Ltd
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Dukeries Healthcare Ltd Locations in Nottinghamshire (1)
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Dukeries Healthcare Ltd Reviews in Nottinghamshire (5)
Reviews posted for members of Dukeries Healthcare Ltd.
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Review of Victoria Care Home from Julie J (Daughter of Resident) published on 26 February 2026 Submitted via Website•
Overall Experience
My mum has been at victoria care home since July 2025 with rapid Alzheimers. The staff here have been excellent with my mum and with us when visiting, they have been very professional and friendly on every visit. My mum has always prided herself on her appearance prior to becoming ill , and the...
My mum has been at victoria care home since July 2025 with rapid Alzheimers. The staff here have been excellent with my mum and with us when visiting, they have been very professional and friendly on every visit. My mum has always prided herself on her appearance prior to becoming ill , and the staff always try to encourage mum into the shower. Which isn't easy with my mum as at times her behaviour can be challenging. Whenever mum has needed medical attention all the staff have been very quick to organise a Doctor and appropriate medication if needed, and kept us up to date with any issues. To try and encourage mum to eat , the dementia manager has even suggested we visit at lunch time and have a meal with my mum. This is going above and beyond in our opinion, and have definitely given person centred care.
The food here always smells and looks delicious ,mum often has several helpings. Which makes us all laugh. We appreciate everything you do everyday for my mum.
The food here always smells and looks delicious ,mum often has several helpings. Which makes us all laugh. We appreciate everything you do everyday for my mum.
Julie
Review of Victoria Care Home from S A (Friend of Resident) published on 30 June 2025 Submitted via Website•
Overall Experience
The service received by dementia affected residents is indifferent at best neglectful at it's median . I wouldn't like to hazard a guess at the worst cases.
My friend has moderate dementia . They are routinely found to be covered in faecal matter & smelling strongly of urine & faeces. Every time...
The service received by dementia affected residents is indifferent at best neglectful at it's median . I wouldn't like to hazard a guess at the worst cases.
My friend has moderate dementia . They are routinely found to be covered in faecal matter & smelling strongly of urine & faeces. Every time I visit they need to be showered & changed. The staff always state ".. refused to shower ." Yet over weeks this is unacceptable. We would not be allowed to treat animals like this. The open areas themselves smell strongly of public toilets (faecal matter & stale urine not bleach or cleaning products). The staff seem to have little time to interact with residents. It's all too hard is often the most cited answer to questions regarding hygiene.
My friend has moderate dementia . They are routinely found to be covered in faecal matter & smelling strongly of urine & faeces. Every time I visit they need to be showered & changed. The staff always state ".. refused to shower ." Yet over weeks this is unacceptable. We would not be allowed to treat animals like this. The open areas themselves smell strongly of public toilets (faecal matter & stale urine not bleach or cleaning products). The staff seem to have little time to interact with residents. It's all too hard is often the most cited answer to questions regarding hygiene.
Resident property must be marked in indelible pen to attempt to help staff return it to the real owner. It goes missing routinely & no one seems to care or has responsibility to see it's found/returned . Constant excuses of I wasn't on duty when....
↩Reply from Andrea Broadhead, Manager at Victoria Care Home
At Victoria Care Home our aim is to provide the best possible care to those we support, your experience is something we do take very seriously. I would like to take this opportunity to assure you that our staff are trained to care for service users who are affected by dementia. However, when a...
At Victoria Care Home our aim is to provide the best possible care to those we support, your experience is something we do take very seriously. I would like to take this opportunity to assure you that our staff are trained to care for service users who are affected by dementia. However, when a service user refuses to be showered or changed staff do respect there wishes and will try again at a later time. We have a team of domestic staff who keep the home clean, we carry out regular audits and we also have unannounced infection control inspections from the local authority. We encourage all clothing to be labelled with a permanent pen so that it can be clearly identified and returned back to the service user that it belongs to.I am more than happy to discuss this matter further, if you would like to meet with me, we can address any concerns that you or your friend's family may have.Please accept our apologies, we are very sorry that your experience did not meet your expectations.
Review of Victoria Care Home from K T (Daughter of Resident) published on 18 March 2024 Submitted via Website•
Overall Experience
All the staff are fantastic with me and my mum.
Willing to help with my mum and make me comfortable when I come to the home.
They always have my mum ready when I come to take her out for the day.
Willing to help with my mum and make me comfortable when I come to the home.
They always have my mum ready when I come to take her out for the day.
Staff are willing to answer your questions if any. Lovely atmosphere in the home on my mum's unit...
All the staff are fantastic with me and my mum.
Willing to help with my mum and make me comfortable when I come to the home.
They always have my mum ready when I come to take her out for the day.
Staff are willing to answer your questions if any. Lovely atmosphere in the home on my mum's unit always chatting and having time for my mum and me.
Any issues are dealt with straight away by the staff.
Willing to help with my mum and make me comfortable when I come to the home.
They always have my mum ready when I come to take her out for the day.
Staff are willing to answer your questions if any. Lovely atmosphere in the home on my mum's unit always chatting and having time for my mum and me.
Any issues are dealt with straight away by the staff.
All the staff make you welcome and feel at home when here with my mum.
Review of Victoria Care Home from Tracey H (Daughter of Resident) published on 26 October 2022 Submitted via Website•
Overall Experience
They are an amazing bunch of staff. Her companion staff member, in particular, keeps us really well informed with care plan information and anecdotal stories about what Mums been up to. I feel confident that they meet her needs and are quick to react when these change. Mum is really happy there and...
They are an amazing bunch of staff. Her companion staff member, in particular, keeps us really well informed with care plan information and anecdotal stories about what Mums been up to. I feel confident that they meet her needs and are quick to react when these change. Mum is really happy there and has made friends with other residents. Victoria has the atmosphere of a home, not a care home. Mum moved from another care home that were failing to meet her basic needs and that had left us very disillusioned with the care system, generally. Victoria Care Home really restored our faith in the system. They did a fantastic job settling her in and she loves it there. Her care is very person-centred with staff who work with enthusiasm. It's lovely to hear Mum giggling and laughing, chatting and dancing because if she's happy, then I am too.
Review of Victoria Care Home from Susan P (Friend of Resident) published on 15 February 2022 Submitted via Website•
Overall Experience
My aunty has been taken very good care of while she has been in there. She was only staying in for a short while and loved it so much. She made her own decision to stay in for good. She has made a lot of friends and she had none before, they went in there and all the staff are nice and caring, even...
My aunty has been taken very good care of while she has been in there. She was only staying in for a short while and loved it so much. She made her own decision to stay in for good. She has made a lot of friends and she had none before, they went in there and all the staff are nice and caring, even to people who are visiting.
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