Brookdale Care Home

I am kept up to date regularly when I visit and by phone if I can't be there in person.

I recently attended some of the lovely events held at Brookdale for residents and their loved ones, including the Summer Fair. It was a fantastic day very welcoming and enjoyable for everyone. The staff and home manager Lois went above and beyond to make the occasion special, creating a warm and friendly atmosphere throughout. Residents were smiling all day, and the buffet was beautifully presented and delicious. I'm really looking forward to attending future events at Brookdale.

Excellent care! Amazing staff! Can't praise team Brookdale highly enough - for all the love, care & support they showed Dad & family during his stay. Much appreciated! Thankyou x

A warm and welcoming Care Home. Staff are very attentive and understanding of residents individual needs. A varied timetable of activities is produced each week for residents to engage in should they wish to. The Activities Co-ordinator is fabulous. All the rooms are cleaned to a very high standard as is the home. A lovely coffee shop, beautifully decorated, is across the annex for residents to visit. All in all an extremely excellent Care Home, Management are approachable and always available to listen, help and solve any concerns. I would not hesitating in recommending.

Our family wish to thank the care home for organising a 99th Birthday party for resident our relative in their lovely coffee lounge today 11th August. Nothing was too much trouble. We had 2 babies and 2 boys plus many family members. Everyone had a great time and in particular Dad enjoyed the day. Thankyou to all the staff.

My mother came into Brookdale after being in hospital. She needed further care to help with her recovery. Every member of staff we met were amazing, very polite,nothing was too much trouble. I was worried at first thinking she wudnt settle, but we had no problems at all she even said she enjoyed herself. I would definitely recommend Brookdale to my friends & family and would have no hesitation to bring her again. Thank you for making her stay a happy one..

I'm always so happy to visit my grandad in Brookdale, the staff are so lovely and welcoming. They are always upbeat, professional and provide wonderful care to the residents here. I particularly enjoy coming on a Sunday for the lunch in the coffee shop, it provides a more intimate visit with your loved one and the food is always top quality at a great price. The rooms and public areas are always spotlessly clean and my grandad is very well looked after by all staff. Thank you, Brookdale.

A friend had been a resident of Brookdale for a few months now and it's been brilliant. The staff are friendly and approachable. They treat the residents with the up most care at all times and the residents are always smiling. The facilities are fantastic from a small cafe to get tea and cake that's decorated beautifully to all the activities on a weekly basis. There's something for all of the residents to enjoy! Even visitors are made to feel welcome. Great place for those that need that little extra help.

My dad has been resident at Brookdale for five and a half years. During that time there has been the pandemic, changes in staff, leadership and ownership, but the quality of care has never diminished. Communication is a strength as is the quality of care and knowledge and understanding of the residents. A real effort is made to provide engaging activities to suit all preferences and families are enabled to feel like genuine partners to in their relative's care. When dad is confused, the staff are loving and caring, and when he is grumpy, patient and kind. Every time we visit, dad tells us that he is happy, and that is the measure of how well he is cared for.

I moved my friend here from another care home in March. After just 24hrs I noticed a big change in him. He's not mithering me to take him out all the time as he's happy staying in with all the entertainment going on in Brookdale. He's so happy now and it's really good to see. The difference here is the staff care and look after the residents at all times. It's great I love the place. Well done to the office admin and all the staff. You all do a great job and are very caring.

More recently, however, changes seem to have been made. Lines of communication are excellent and we are very happy with the care shown to our Mum. The staff seem kind and patient and Mum (for the most part) seems very settled. On entering Brookdale we are always greeted with a smile and staff members are always on hand to assist. We feel reassured that the staff at Brookdale do all they can to make our Mum's time there as comfortable as possible - and that makes us, as her family, very grateful.

Our Mum sadly passed away in February, having entered the home in October 2024. I wanted to note the care and compassion shown to her in her last few weeks - which were very difficult. Knowing that, when we weren't there, we had absolute confidence that she was being cared for was a huge comfort. In such difficult moments, we were treated with absolute kindness by every member of staff.

I would like to be notified if the funds he has at the home run low. His account went into the red but I didn't know.

All the people at Brookdale really care. They treat the residents and their relatives with respect.

Lovely staff who look after my aunty with such care and kindness, thank you to all the staff for everything you do. One staff member took me over to the dementia unit to see the coffee shop which is amazing and showed me the menu and activities that the residents can do.

They keep us regularly updated with the activities they do and photos and videos are always being posted. Couldn’t ask for more.

Overall, the family are pleased that Mum is being cared for with respect and dignity.

I would not recommend Brookdale.

Finally, what they do in the way of activities, the cleanliness of the home, standards of food and are all to be commended.

My father-in-law has always been a fiercely independent person but was struggling on his own to take care of himself and often refused the help that home carers offered and was depressed and forgetting to eat due to delirium and dementia. However, following yet another spell in hospital, he was persuaded to consider moving into residential care for his own safety. We stayed away for a few days so that the staff could help him to settle in and to our surprise, when we next visited, he looked happy and well and the staff reported that he was enjoying the food. He really likes the staff and enjoys their company. It is apparent to us that the staff are extremely caring and go out of their way to make the residents comfortable.