Ashgrove House Care Ltd

I haven't commented on the activities because unfortunately they have been between staff, recently a new activity coordinator has started.

My mum has been at Ashgrove for just over 1 year now and I cannot fault the home at all. The care and support that my mum has received has been second to none and all the staff are kind, caring and compassionate in everything they do. Not only do the staff care for my mum but also make us a family feel like it is home from home, when visiting the staff always have a smile on their faces and you can hear laughter throughout the home. The home is always clean and tidy and has no odours. My mum is always treated with dignity and care even though my mum can be quite challenging at times. The meals are all homemade and traditional which is what my mum has always liked. If for any reason my mum doesn't like what is on the menu the kitchen staff are more than happy to make an alternate choice for her. The management team are very approachable and are always very welcoming. I have definitely made the best choice of care home for my mum at Ashgrove House.

Very pleased with the care my mum is receiving on a daily basis. All the staff have been fantastic with her from day one. She has settled in so well. This has meant complete peace of mind for our family as we know Mum is happy, safe and cared for. Thanks to everyone at the home.

The facilities in the home are high quality and bedrooms are very comfortable but it's the staff and management which really make this home. They put on lots of events in the home and everyone is made to feel very welcome. The staff treat all individual needs and really care for each resident. We looked at a few homes before we chose this one and it's worth waiting for if you can't get in immediately. You won't find a more caring and fun group of staff to take care of your loved ones.

Ashgrove House Care Ltd is a lovely, clean, friendly home, and my father has settled very well. He enjoys the interactions with the carers and the activities they do with him, e.g. painting, and he loves the children visiting the home from the local school. His room is very spacious, and his level of care is second to none - excellent. I would definitely recommend this care provider.

the home is bright, clean and it's a pleasure to visit, our mother seems to be well entertained with all the activities they provide. We are so glad we chose Ashgrove.

All our family are very happy with my mum's care at Ashgrove. They are very supportive and attentive towards her needs. They keep the family up to date with any issues. Ashgrove is clean and tidy and the staff are amazing and welcoming. Volunteers would help with extra activity support which we feel would make Ashgrove outstanding.

My Mother entered Ashgrove initially as a respite patient after leaving Hospital. However, due to the excellent care and attention that she received during her stay, we made enquiries about her becoming a full-time resident, and Ashgrove were able to accommodate with her ongoing long-term care and needs. Since arriving at Ashgrove we have seen my Mother flourish in her health, well-being and overall general mood. Myself and my family can’t praise Ashgrove enough for the way that the home not only presents itself but the care and attention that we have observed not only for my mother but the consideration that it affords to anyone visiting or residing within this home.

As a family, we had to make the incredibly difficult decision for my Dad to go into a home due to him having dementia. From the moment he moved into Ashgrove he was extremely well looked after during the 2 years he was there. The management and all the staff were kind, supportive, and professional at all times with the family and with Dad. The staff take the time to know their residents and the facilities are good with nice rooms. It was my parents' Golden Wedding anniversary while he was in there and they accommodated us to have a little party for them within the home which meant a lot to us. We wouldn’t hesitate in recommending Ashgrove to anyone who finds themselves in the same position as we were. Dad passed away whilst he was in Ashgrove and the staff were so empathetic towards us and it was perfectly clear that they truly care for the residents.

My mum has been a resident at Ashgrove House for over three years and during that time Mum has been extremely well looked after by all the staff at Ashgrove who are so very caring, warm, and friendly. When my mum has been unwell the staff have let me know straight away and keep me informed of her welfare. The staff go the extra mile and I feel they look after the resident's family as well when they have concerns. I am old enough to be a resident myself and I would not hesitate to be looked after by all the staff at Ashgrove. I know I would be very happy there.

The care of my mum was next to none, during the pandemic they kept us informed with regular updates. Always took the time to look after the relatives as well as the residents. During my mum's last days they could not have done enough to help us through that difficult time.

My Dad has now been at Ashgrove for the last two years and is very happy there. During that time he has celebrated his 100th and 101st birthdays. The staff are all very friendly and look after Dad in the most professional and compassionate way and are very very patient. The manager and all the staff are approachable and keep me informed of Dad's welfare. My family and I are so pleased he is getting the best care and help that he needs and would recommend Ashgrove 100%.

All I can say is this nursing home has been absolutely fantastic with our mum. It's always hard at first when you have to make the decision of them needing care you can no longer give, the management and staff made us feel welcome and reassured us our mum would be looked after and I have to say they weren't wrong. The care she received was absolutely fantastic nothing was ever too much trouble for her or us as a family. The staff was so caring and met all her needs, the management was and are very approachable and communication was next to none, even during the pandemic we were kept up to date with government guidelines. I would without a doubt recommend Ashgrove to any family who are looking for exceptional care and quality for their parents and would say you know and feel assured they are being looked after 100%, thank you to all the staff at Ashgrove for all that you do for each and every resident in your care.

My Mum has Alzheimer’s and vascular dementia and two months ago she moved into Ashgrove House. It’s a hard decision to make on behalf of a parent but from the first conversation, the management team have been supportive and professional with me and my wife. From the moment Mum arrived at Ashgrove House, she has been treated with care and respect. In no time she has settled in and it’s clear from talking to the team that they are really getting to know her and understand her needs. Mum is calmer because the Ashgrove team support her in all aspects of her day-to-day life. At the same time, she is more animated because she has company and people to interact with. She loves the food! Every member of the team is friendly and professional, they work very hard but there are always smiles and time for a chat. I am very happy with the care Mum is receiving in Ashgrove House.

My mother-in-law was a resident of Ashgrove House for around 18 months. From the 1st day, she was made to feel welcome and settled in well. The staff were friendly, kind, and very attentive. All her needs were completely met. Nothing was too much trouble. The food was tasty and nutritious. Her room was cleaned and the communal areas were welcoming, bright and fresh. We definitely had peace of mind knowing she was well looked after in our absence. A huge thanks to all the staff who helped care for her.

Another lovely visit. Met with a warm welcome from the staff and management at Ashgrove House. They always take time to chat and let us know how my mother-in-law has been and what her day has been like. All the staff and management have been a total lifeline for her and the family, without their kind, loving care and support my mother-in-law would not be here today. Every member of staff no matter what role they have always make time to chat with her even when her dementia fails her. They make sure she is comfortable and offer her encouragement so that she feels included in all aspects of daily life at Ashgrove House without causing her any anxiety or discomfort. They also respect her space when she feels she needs it. It's so lovely to see and hear her laughing and joking with staff and chatting about the new friends she has made. In her own words:- 'They feed me! Help wash and dress me! Entertain me and given me a nice room! It's a lovely hotel, no wonder it's always booked up!' Totally outstanding care.

I cannot praise or recommend Ashgrove and its caring staff highly enough. Like most people, I was extremely apprehensive about my dad needing support but we both knew he could no longer manage at home. Ashgrove was recommended to me by 2 different families independent of each other so I added it to my list. Of the 9 local homes I researched, Ashgrove is head and shoulders above the others. From the moment I spoke to them they couldn't do enough, nothing is too much trouble, no question or request too silly. I could list the excellent facilities but you can read that online, it's the people that make this so fabulous and such a warm, friendly, caring place. The manager actually cares about both her residents and her staff. Everyone goes over and above, one member of staff, in particular, has been exceptional, she has gone the extra mile on everything. Other members of staff, and others whose names I've not had a chance to learn, have all been amazing. At no point have I thought this is just a day's work for anyone.

My dad was looked after extremely well by all the staff at Ashgrove. He stayed there for 9-months; he was happy there. He needs nursing care now, and I have hated taking him out. The rooms are well kept, bright and clean. The food is outstanding. My dad is a very smart man, and all the staff kept this up for him. Nothing is too much trouble for the manager, who goes out of her way to make my dad as happy as could be under the circumstances. Best care home provider, thank you to you all.

My Mum was admitted to Ashgrove House in late September 2020; she was 87. She sadly passed away on June 28th, 2021. From the outset the staff were welcoming and accommodating not only to my Mum but also to us as a family, Mum's room was dressed and decorated as she wanted it. (Thanks to a member of staff in particular and the janitorial team) My Mum found mobile phones difficult so we phoned the home twice a day to chat to her. On each and every call, the staff were pleased to hear from us and gave us an update as to her needs, moods, wants, and medical conditions. The staff are experienced and highly skilled in dealing with the elderly and infirm. Bespoke care is given and given with devoted care. Thanks to all the team including housekeeping and those who looked after Mum (and supported us too).

My mum was admitted to Ashgrove House Care due to her not completing her rehabilitation after breaking her hip in February 2020. Mum contracted Covid-19, not at Ashgrove House Care but while in an NHS rehabilitation. The management and staff at Ashgrove House Care became our extended family and we trusted them one hundred percent with the care they provided for my mum. Unfortunately, we were unable to visit my mum from when she moved in in April 2020 until June 2020, when the government lifted restrictions slightly but that was in the garden. For the past three months throughout 2021, we have been able to visit my mum in her bedroom, under the government guidelines. The staff have been amazing with my mum and with us, so supportive. They made Christmas and her birthday so special. While mum could, she loved joining in with activities and the singalongs. It has a family vibe to it which my mum was so used to. As a family, we can’t thank them enough for everything they have done for our mum.