Worsley Lodge Care Home, Manchester, Greater Manchester
Worsley Lodge Care Home, Manchester, Greater Manchester
Worsley Lodge Care Home, Manchester, Greater Manchester

Worsley Lodge Care Home is situated in the centre of the residential community of Worsley, Manchester. The home provides residential care for 46 residents.

Residents have access to a choice of lounges to relax or socialise with friends, all of which feature specially designed furnishings. Bedrooms at the home are comfortable and safe and many rooms have en-suite facilities and all are wheelchair friendly and have TV points and a nurse call system.

The chefs at Worsley Lodge take pride in knowing the individual tastes of residents and prepare a choice of home-cooked meals that are nutritious and can cater for special dietary requirements of cultural needs.

Managers and staff at HC-One care homes put kindness at the heart of the care and support they provide.

Group: HC-One

Person in charge: Sarah Jane Lyon (Home Manager)

Local Authority / Social Services: Salford City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Stroke

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 33

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Worsley Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 21 Feb 2018

Please contact us for information regarding our bed availability

Reviews

9.1 Worsley Lodge Care Home has a Review Score of 9.1 (9.119)

The Review Score of 9.1 (maximum of 10) for Worsley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Worsley Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.494 for Worsley Lodge Care Home is calculated as follows: ( (86 Excellents x 5) + (79 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 168 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Worsley Lodge Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.6 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Worsley Lodge Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Worsley Lodge Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

A lot of upgrade to home recently. Lots of nice, bright warm colours everywhere. Clean and fresh looking home with no unpleasant odours. Staff always friendly and helpful. My mother's room is spotless and a good choice of food which is all freshly cooked and smells lovely when we visit.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Amazing care home. Everything the carers do is to make their residents comfortable and secure. Lots of activities are put in place and residents are encouraged to join in. Their personal care i.e hairdressing and beauty is available every week.
The food is excellent and all made on the premises. Bedrooms are a little tired but to be fair these are all being refurbished in the future.
As a family, we are all feeling very blessed that our lovely mum is in a perfect place thanks to all the wonderful staff.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sometimes we think you could do with more staff, i.e. toilets and mealtimes as some people need the toilet straight after meals.
People have been great when we asked if our parents could be accommodated together. Thanks for that!
The staff are very helpful and try to help as much as they can considering how busy they are.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Worsley Lodge Care Home responded to this review on 15 Aug 2017:

Thank you for your very kind comments. Regarding the staffing levels we do check the dependency levels of our residents on a regular basis and adjust the staffing levels accordingly. If our occupancy levels fall then we do flex our staff to reflect this.

Everything OK.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Staff very helpful, any problems are quickly dealt with. Staff are very courteous and professional. I feel my mum is getting the best possible care she deserves.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very satisfied with all aspects of the home, the standard, care and support and all the staff.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum been in since May 2016, mum settled well although her latest stroke has left her blind. Asked staff to encourage mum to sit in a recliner chair as she keeps refusing although her back hurts and it's clear they are trying their best. They also encourage her to join in all the activities which helps her mix with other residents. Families are always made welcome and there are always other fancy members for support. Mum's bedroom is small but always clean and tidy and has a nice feel.

How likely would you be to recommend Worsley Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the staff at Worsley Lodge Care Home are just so lovely, they are always kind, considerate and happy. They look after my auntie so well. It doesn't matter what time of day or night that we visit we are always welcomed and she looks so clean and well cared for. Her room is always spotless and smells beautiful. She has her hair done each week and her nails painted and even though she is 96 years of age and has limited mobility she is taken on trips and meals. Thank you all so much from the manager, all staff and housekeeper.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been at Worsley Lodge since Feb 2014. The family are all very pleased with the care he has received during his stay. We feel we are very fortunate he is being cared for in such a compassionate and dignified way. We are very grateful to the staff and everyone who looks after my brother.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very caring, interested, open, keen to have family involvement, welcoming. Deal well with any issues and problems, listen and act on issues that arise. I.e. clothing, falls - keen to have input and resolve problems - just as in any family - understanding and dignity are key to providing a homely environment.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mother has been a resident for twenty months, she is well looked after. The carers are very caring, considerate discrete when needed.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely clean care home. Staff very good somebody always on hand if you need help. Excellent meals always a choice from two different menus.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my cousin twice a week. The staff i find are efficient, friendly and very caring towards the residents and visitors. The home has singers entertaining the residents and visitors, lots of singing and dancing which is fun. My cousin has settled in well and he is comfortable. I feel he is well looked after and we can't ask for any more than that.

How likely would you be to recommend Worsley Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In my experience Worsley Lodge is an excellent care home. It takes good care of the residents, the accommodation is a high standard and clean. The care staff are friendly and caring.

How likely would you be to recommend Worsley Lodge Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Sarah

Sarah Lyon

Job Title: Home Manager

Description:

What does ‘kindness’ mean to you?

“For me, it’s going above and beyond your daily routine and required tasks to assist a resident with a particular need or requirement.”

As an experienced healthcare professional, Sarah has gained over fourteen years’ experience in the care sector. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Sarah joined Worsley Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Worsley Lodge.

When asked what she enjoys most about her role, Sarah remarked:

“The fact that we can help, support and change the lives of vulnerable adults for the better.”

Outside of work, Sarah enjoys spending quality time with her family, she also has a passion for singing and dancing.

If you would like to find out more information about Worsley Lodge, Sarah has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Worsley Lodge Care Home