Worsley Lodge Care Home

119 Worsley Road, Worsley, Manchester M28 2WG
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9.6 95 Reviews
  • Worsley Lodge Care Home, Manchester
Nestled in the picturesque town of Worsley in Manchester, Worsley Lodge is a welcoming and friendly care home offering residential care.

With a focus on delivering personalised care, every member of the team goes above and beyond to make residents feel at home at Worsley Lodge, with the peace of mind that every aspect of care provision has been carefully considered.

Taking time to learn about each person's individual hobbies and interests, The team encourage residents to lead an active and fulfilling life through the varied activities programme on offer. For those who prefer a slower pace of life, there are plenty of opportunities to while the days away.

Engaging with the local community is also encouraged. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there are plenty of opportunities to maintain bonds with the wider community.

A purpose-built setting, Worsley Lodge offers many comfortable furnishings and tastefully-decorated en-suite bedrooms which provide the perfect sanctuary for residents to relax and receive the support they need. For those who like to socialise, the home also has a minibus to use for trips out and about in the local community as well as a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £836

These prices are only a guideline, please contact Worsley Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gareth Holgate (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (48)

Worsley Lodge Care Home Reviews (95)

Total of 95, showing 21-40
9.6

Worsley Lodge Care Home has a Review Score of 9.6 (9.578) out of 10, based on 23 reviews in the last 2 years. Over all time Worsley Lodge Care Home has 95 reviews.

Overall Experience

  • 49
  • 40
  • 5
  • 1
  • 0

Date Published

95
4
15
23
72

Review from Alison W (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Worsley Court for a year now. The care received has always been great, the carers are very kind to her and are quick to get assistance when she is unwell. She enjoys the range of activities and days out.

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Review from Eunice E (Sister of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very approchable staff.
Various activities for residents.
Regular entertainment visits home.

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Review from J W (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Mum is very happy at Woesley Lodge. The staff are 'my angels' and very hardworking. The food is generally good with a variety of dishes however Mum struggles to chew the meat and veg if too hard. Room cleanliness is good. Issues with clothes and items from Mum's room going missing despite names/numbers
being written on the items. Overall level of care is very good.

Reply from Clare Sheehan, Careline Advisor at Worsley Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments, but we are sorry to hear you have experienced some issues with missing items. We would be happy to support you with locating these if this matter has not already been resolved. Please can you share a brief description of each item with the home manager with a review to addressing this. The home manager would be happy to meet with you at your convenience to ensure this has been put right.

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Review from A S (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the overall care and cleanliness of the home. The staff are very friendly and polite.
Would like to see more trips out. Activities for residents are good.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your feedback and 5-star rating. We value all feedback as this helps us to improve our service where required. We have recently been sharing the minibus with a sister home but at this time, the bus is having maintenance work done and therefore cannot be used. Our well-being coordinator will be arranging some trips out once the bus is back up and running. In the interim, there is a weekly planner in place which advises all the activities taking place throughout the week.

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Review from K S (Granddaughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very polite and friendly. Care home always seems to be clean and tidy. Would like to see more outings for the residents. Activities are enjoyable for residents.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your feedback and five-star rating. We value all feedback as this helps us to improve our service where required. Recently, we have been sharing the minibus with a sister home but at this time, the bus is having maintenance work done and therefore cannot be used. Our well-being coordinator will be arranging some trips out once the bus is back up and running. In the interim, there is a weekly planner in place which advises all the activities taking place throughout the week.

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Review from C E (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Good care service, my family member has been a resident for over four years. Care is good. Have a lot of issues with missing clothing and bedding.
Overall good, the interaction with people is excellent, activities and games are perfect!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear you had some issues with our laundry department which involved missing items. We understand you have met with the housekeeping team, and this is now resolved. Once again, we would like to apologise for the issues you have encountered and thank you again for your feedback. We would ask that you approach the Home Manager immediately should you have any further concerns.

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Review from Joyce H (Friend of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After only two visits I find the atmosphere very pleasant and the bingo session is a good idea. Our friend has now got her neighbour here as well, although I don't know if she appreciates it. Look forward to functions in the future.

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Review from Mavis S (Friend of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been before and came with my friend whose husband is here for a review after being in hospital. I am very impressed with the staff and the care they are giving to the residents. We played bingo in the tea room and the residents enjoyed it as the caller made it so much fun. It was followed
by tea and cakes. The residents seem happy and that is what is important!

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Review from Pamela B (Wife of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful, nothing too much trouble.
Activities second to none and full of fun.

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Review from Robert S (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic facility with caring and supportive staff. Clean and tidy rooms at all times. Safe and secure premises. Always entertainment and fantastic activities in the home.

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Review from Alyn T (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming here for a few years. The staff are always so helpful. The food and activities are excellent. Nothing seems too much trouble for them. I would recommend this home to anybody.

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Review from Lynne A (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Worsley Lodge Care Home and she and the family have been welcomed and made to feel like part of the family since the first day she arrived. The staff are very pleasant and inspire confidence that my mum is being looked after and if there have been any issues they have contacted
me immediately which I greatly appreciate. Mum says the food is brilliant also. Thank you all for your hard work, concerns and compassion.

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Review from L R (Granddaughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna’s first words on her arrival back to the home was ‘I’ve missed you’ to the staff member who greeted us. I feel comfortable her living there and it’s reflected through her positive attitude, she is comfortable and happy! Thank you very much to all the staff, you are doing an amazing job!

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Review from J Y (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family are happy with the care and attention she receives from the staff. She is finding the animated dog a great comfort and enjoys caring for it.

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Review from S M (Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The only thing I can think of is can doors be locked? This stops people from wandering where they shouldn't be.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Worsley Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Following discussion with the Home Manager, it has been established that without having spoken with you about this, a lock was placed on your drawers to ensure creams were kept safely in your room. We would like to earnestly apologise for this oversight and, we are able to supply a key to enable you to lock the bedroom door. If this is something you would like to consider, the Home Manager will be happy to discuss it with you.

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Review from D P (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having a good time now I am settled.

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Review from John P (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. All staff are excellent and keep me happy.

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Review from A T (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very good. The staff are all helpful. There is always something to do and the food is very good.

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Review from Barbara C (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - happy here.

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Review from H S (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy staff who are very good with the old people and are always happy.

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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Worsley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Worsley Lodge Care Home is calculated as follows: ( (176 Excellents x 5) + (83 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 275 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Worsley Lodge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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