Bruce Lodge

The staff at Bruce Lodge have worked so hard in helping my mum settle in. They have been patient and gently encouraged her to take part in activities, whilst taking time out of their day to sit and chat to her about any worries or concerns she may have. They have formed a trusting relationship and friendship with her which is lovely to see. The home is always very clean and the bedrooms/bathroom kept spotless. All the staff, including carers, admin, kitchen, cleaning etc., always have a smile and a quick chat when they are passing through.

My mother seems happy when I see her, the food is good and I have no complaints about her care. The staff are all friendly and caring.

Thank you to the team at Bruce Lodge.

There is a friendly atmosphere which can only improve the environment for visiting families and more importantly for residents.

That said, around 85% of staff are attentive.

I have no complaints so far. Staff are friendly. I can't think of anything else to say.

Every effort is made to keep Mum clean, comfortable and safe. Mum's mobility has declined from a walker to being in a wheelchair mostly which has made her legs weaker but she has gained weight too as a consequence. Did mention her slurred speech and maybe an underactive thyroid medication review and this was dealt with the very next day. A cough was immediately picked up with a visit to A&E next day. I stayed with Mum until her return. Mum mentioned not liking the menu she’s eating at the moment. I’m unsure why but it has already been noted on her medical information that her appetite is poor/needs encouragement. She has gone off soup completely which really surprised me, as this was one of her favourite comfort foods (apart from chocolate and biscuits). I have noticed she doesn’t lean far enough forward when eating so food drips on her clothes. Maybe a napkin or bib could be used. Mum's room is always clean. Mum is asked to engage with activities but needs far more encouragement here.

The senior staff deserve a medal but I see a lot of lower grades on their phones all the time. The constant change of managers hasn't helped.

I find Bruce Lodge to be an excellent care home. The staff are excellent and really care for the residents with possibly a couple of exceptions. The present manager is excellent together with her deputies who are all very friendly and approachable. Any issues are dealt with quickly and with utmost care. The food appears to be of good quality. Could possibly be more in way of ‘entertainment’ as such to keep residents alert. Maybe better care of the laundry could be had but very difficult with residents' care needs. I would highly recommend Bruce Lodge.

Mum's room is always clean and tidy and the food cannot be faulted. Mum has been on one trip since being in Bruce Lodge and hopefully she will be involved in more in the future.

My sister was recently admitted to Bruce Lodge and I cannot thank all the staff enough for their amazing care. Everyone treated my sister with the utmost kindness, care and respect and all very friendly, she settled in very well. Food was very good and plenty on offer. Rooms excellent and very clean. I would highly recommend Bruce Lodge to family and friends for their parents/relatives. Nice surroundings. Thanks again to your wonderful caring staff.

My mum has been a resident for 4 years, and going Bruce Lodge has a daycare centre, before that for 4 years. I find The staff do their utmost to look after my mum, everyone’s so very nice, and really do look after my mum. They can't do enough for her, and would never want my mum to be anywhere else. All the staff are very professional in what they do, there has been emergency times. When my mum had a mini stroke, or fallen out of bed, staff have gone above and beyond, to call an ambulance, and get them there straight away to care for my mum in time. The activity Elves who work within Bruce Lodge, do a great job too. They do loads activities, and set great shows up at the home, and great day trips out, and always do activities with my mum. I haven't got any bad words to say at all, it’s a pleasure to get to know all the team. All the management, and all the care assistants and Activity Elves, well done to you all you need medals. Thank you.

Mum has settled in well and has made many new friends. She enjoys the day trips and the fact that there is always somebody around to have a cup of tea and a chat. Thank you to the staff for a great job.

Thank you to everyone at Bruce Lodge.

Couldn't be any happier with the care Bruce Lodge provides for my Mum.

The home is welcoming and staff always courteous, friendly and informative.

All areas are spotless and most importantly my Mum is happy and settled.

The staff have been so supportive of my Dad as he has had a number of extra health issues. They consult me on any decisions and are quick to resolve any problems. The washing/clothing situation seems to have improved and the new system working much better.

As I live very far away, I am unable visit her often, but I keep in touch with her via video chats at least once a week, and more often when possible, organised by her carers. On these occasions, she is always nicely turned out, nails colourfully polished and is chatty and cheerful. I spent 7 weeks with her last year to help her settle in and the management and staff could not have been more helpful. The premises are spotless. I am happy with the care that Bruce Lodge is providing for my sister.

As my aunt says, you are all absolutely wonderful!

Thank you, Bruce Lodge.

Thank you to the kind and caring staff at Bruce Lodge who have looked after and helped my brother so much, offering care, comfort and friendship whenever he gets upset and confused. His room is always spotlessly clean. The only downside has been the confusion with his clothing which I believe has now been resolved.