Bryn Haven

Brinnington Road, Brinnington Road, Brinnington, Stockport SK5 8BS
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9.8 75 Reviews
  • Bryn Haven, Stockport
Bryn Haven is a delightful property that has been refurbished and upgraded specifically to suit adults with complex mental health conditions and dementia.

It is located in the Brinnington area of Stockport with close links to the local pedestrianised shopping area and health centre.

The home can accommodate up to 41 residents, offering a choice of communal lounges, including a wonderful, large conservatory, which provides a bright and airy seating area.

Residents can enjoy a game of dominoes, or snakes and ladders in the games room, or choose to take in some fresh air in the newly refurbished summerhouse.

Bryn Haven is also suitable for residents with mobility issues, with carers always working to understand the needs of each individual person.
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Care Provided by Bryn Haven

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Amanda Cumston (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Open visiting

Parking

  • Car park at the side of building

Bryn Haven Reviews (75)

9.8

Bryn Haven has a Review Score of 9.8 (9.826) out of 10, based on 27 reviews in the last 2 years.
Over all time Bryn Haven has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bryn Haven
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Total of 75, showing 1-20
Review from Joan C (Friend of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always around, and look after everyone well. Food looks good & entertainment is good.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you so much for your kind words. Were delighted to hear that you feel our staff are attentive and that the care, food, and entertainment meet expectations. We always strive to create a welcoming…read more
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Review from J C (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is well looked after at Bryn Haven he is able to express his needs himself and staff respond appropriately, he is treated with dignity. My father expresses that he feels safe at Bryn Haven. Any issues that arise are dealt with quickly & professionally. Staff are kind and attentive to residents
needs.
The care given by Bryn Haven staff gives me peace of mind.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you very much for taking the time to share your feedback. We are delighted to hear that your father feels safe, well cared for, and able to express his needs at Bryn Haven. Our team takes great…read more
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Review from Douglas T (Husband of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are nice and good when in. Home run smoothly.
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Review from Bernie T (Daughter-in-law of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been at Bryn haven for 3 weeks initially teething problems but once spoke to staff + management these were quickly rectified.
Building is bright + clean
Mum took a couple of weeks to start to settle but we feel that staff have helped her to feel comfortable and settled
Activities on
offer @ Bryn Haven are excellent and have something everyday that Mum can choose whether or not she wants to join in with - Brilliant start to care home experience.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you Bernie we value your feed back and I will pass your thanks onto the team. Glad mum has settled into her new home.
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Review from Lindsey R (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my mum's first Christmas in the home, the team made the home feel warm, and inviting and was decorated lovely. They had lots of events and involved us all as much as possible. The tables were decorated lovely and Christmas day was beautiful, I didn't stay, but felt reassured that my mum would
have a good day. The Christmas party was great, amazing atmosphere from staff, residents and family. Thank you for making a difficult day seem so good.
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Review from Eugene R (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care home, staff are very professional and keep you informed. Care plans are updated and checked. Stable staffing environment provides comfort for residents that have complex needs and requirements.
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Review from Brian B (Husband of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All top standards, very happy with everything, wonderful.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for your feedback, we aim to provide the best service possible.
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Review from Keith T (Brother-in-law of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has been a resident here for nearly two years. She has received excellent care. The management and staff are all of a very high standard and go about their work with a smile. There is a very happy and homely atmosphere and this is reflected in the residents' faces. All areas are spotlessly
clean and the food, which my wife and I have tried, is of a very good standard.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you, Keith, for this amazing feedback, I have passed this positive feed back on to staff during the staff meeting.
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Review from Angela P (Wife of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been resident in Bryn Haven for over three years. This is his home and he is very settled. The staff are absolutely amazing in the care and support they give him and myself. Each day is different but the staff are always there to support and assist him, no matter what he needs. Because
he is well cared for both physically and emotionally, this gives me a lot of comfort and I am so grateful to all of them for being there for him always.
The home has extensive entertainment with a regular programme of activities. There are brilliant singers who are very good and they get the residents to participate and the staff support in the activities encouraging participation by the residents.
I'm very grateful to have my husband in this home. I am able to see him in a very special place for him, which means that I am able to relax knowing he's safe and content.
I am very thankful for all the support and care that he receives on a daily basis.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Your review is very much appreciated and we strive to ensure that your family member's time with us is happy and a fulfilling experience. Thank you for taking the time to share your thoughts and I…read more
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Review from Antonio L (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our gratitude for the manager and the Bryn Haven team is immense. Before discovering this incredible place, my father's previous care home experience was distressing, with lapses leading to falls and hospitalisation. Finding a new, trustworthy home felt daunting, but Bryn Haven was our saving grace.
From
our first contact, the manager's warmth was clear. Though we were out of town, we received a virtual tour that made us feel welcomed and reassured. The caring staff and vibrant atmosphere showed us Bryn Haven was more than a care home; it was a compassionate community.
On move-in day, a video call lifted our spirits - my father was laughing with the hairdresser, enjoying his first haircut in months. Since then, he's been happier and healthier. Each visit, we're warmly welcomed, offered tea, and see how staff know each resident personally.
Their safety measures, like chair alarms and attentive staff, give us peace of mind. The manager and her team have made this decision one of the best we've ever made.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Your review is very much appreciated and we strive to ensure that your family member's time with us is happy and a fulfilling experience. Thank you for taking the time to share your thoughts and I…read more
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Review from J K (Granddaughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bryn Haven has been absolutely fantastic in their care for my grandma. They went above and beyond to ensure she settled when she first arrived and while she was there. I will always be eternally grateful to all the staff at Bryn Haven for what they did, both for my grandma and also for the support they
gave myself and my family. I would definitely recommend Bryn Haven.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for this lovely review, I will pass this on to the care staff, they will be made up with the feedback. Your grandma was a lovely person. You and your family are welcome to come along to any…read more
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Review from Nigel H (Son of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Bryn Haven are wonderful, dedicated, compassionate and caring people.
Providing a special place in time for both residents and families, to know the level of care is of great comfort.
Our heartfelt thanks.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you so much for your kind words, I hope you and your family are keeping well.
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Review from Carlos B (Friend of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class care with fantastic, caring staff.
The management team are always on-hand regarding anything you need to know or have any concerns. The safety and security are fantastic.
The communication is also very reassuring.
From management and the whole caring team, I am delighted with the care
given.
Keep up the fantastic work.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you, Carlos, for taking the time to leave a fabulous review, I will pass your review on to the team with your thanks. As you know, my door is always open if you ever need anything.
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Review from N M (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot put into words how grateful I am that my dad is cared for and looked after by a great team at Bryn Haven. The staff are usually very welcoming and polite and are happy to answer any questions or give advice if asked for. Even though my dad is now bed-bound I can tell that he is comfortable
and while it is difficult to know his feelings I get the sense that he is happy with his room and surroundings. He is lucky enough to have a garden view which is very calming.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for your lovely review, we will continue to do everything we can to ensure your dad is comfortable. If there is anything else that we can do then please just let us know.
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Review from S H (Son of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Bryn Haven for over four years. The staff are so amazing and are giving Dad the best possible care. We feel so lucky to have found Bryn Haven and know that Dad is safe and well looked after.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you, your dad is very happy here at Bryn Haven, I will pass your good wishes and thanks on to all staff. Anything I can help you with please do not hesitate to contact me.
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Review from Lynne H (Friend of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly and supportive environment which provides peace of mind for those with relatives or friends being cared for at the home. The staff are helpful and informative and show compassion and respect for the residents in their care.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for your feedback, I will pass your good wishes and thanks on to all staff.
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Review from J B (Sister of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Myself and my family are really pleased with the care our brother gets. The staff are always friendly and we are always offered a cuppa when we visit. The home is spotlessly clean and our brother is happy there.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for your feedback, your brother is very happy here at Bryn Haven, he calls it is safe haven.
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Review from Cathy S (Friend of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my beloved friend on Valentine's Day, was invited to stay for tea. What an effort the staff had gone to, beautifully decorated, wonderful food. This place is not a care home, it's a real home, the people residing here are treated as they would be when they were at their own home. I have visited
quite a few residential homes over the years, and this is by far the best. If I ever had to end my days in care, this is the place I would want it to be. Well done Bryn Haven and thank you.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for those wonderful words of kindness, our aim is to ensure that all residents are treated with the upmost respect and to enable them to their lives to the fullest. I will ensure that this…read more
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Review from Samantha N (Sister of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff.
Warm cosy house.
Fabulous entertainment.
Top-class food.
Overall excellent!
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for your feedback, I will pass your thanks on to all staff.
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Review from K V (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, caring staff who keep me informed about how Mum's doing, despite me living 4,000 miles away. They call and advise me of any problems or if Mum needs anything.
I am more than grateful that Mum seems happy.
Reply from Amanda Cumstom, Home Manager at Bryn Haven
Thank you for your kind words. Communication is very important between the home and family members. We value your feedback, and we stive to continue to do what we are doing.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Bryn Haven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Bryn Haven is calculated as follows: ( (266 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 317 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bryn Haven is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Amanda

Amanda Cumston

Job Title: Home Manager

Amanda has worked for Borough Care for over 20 years, starting at homecare and working her way up to Senior Carer, Deputy Manager and now Home Manager at Bryn Haven where she has been since November.


She says, "Bryn Haven is a lovely home. The staff are amazing and the home itself is warm and welcoming, with loads of great activities. I want the home to be fun and to see the residents smile because if they are happy then I know we are doing a great job.”

Sharon

Sharon Whittey

Job Title: Deputy Manager Joined: 2005

Sharon has worked for Borough Care for 17 years, mostly based at Bryn Haven


She started her career as a housekeeper then worked her way up the ladder to care assistant then Senior Carer, then Deputy Manager


She enjoys her job as it makes her feel good knowing that she can make a difference in our resident's day-to-day living.

Frequently Asked Questions about Bryn Haven

What types of Care is Bryn Haven registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bryn Haven have?

There are 42 Single Rooms.

What are the Facilities & Services at Bryn Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bryn Haven to the centre of Stockport?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bryn Haven to verify any information. View our terms and conditions. Bryn Haven has an Enhanced Service - more info.