Peel Moat Care Home

2 Peel Moat Road, Heaton Moor, Stockport SK4 4PL

Peel Moat Care Home, in Stockport, is located in a quiet residential area but within walking distance to shops and restaurants in desirable Heaton Moor.

The home has been decorated to the highest standards to ensure the best environment for older people with frailties and age-related physical conditions. Peel Moat Care Home is undoubtedly, one of the finest in the area for comfort and quality.

The home enables individuals to enjoy supported living in a very peaceful and comfortable setting, supported by a group of skilled, attentive and caring staff. The home enjoys a reputation for excellent care.

Group: Harbour Healthcare Ltd

Person in charge: Lisa Orson (Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Speech Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 31

Rooms with ensuite WC: 8

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome to the home at anytime.

Parking:

Peel Moat has a car park at the rear of the building.

Latest Care Quality Commission* Report on Peel Moat Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Peel Moat Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Peel Moat Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.492 for Peel Moat Care Home is calculated as follows: ( (132 Excellents x 5) + (109 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 250 Ratings = 4.492

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Peel Moat Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Peel Moat Care Home has a Review Score of 9.5 (9.492) from 21 Reviews


Average Ratings

  • Excellent
    12
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Peel Moat Care Home?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Peel Moat Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    3
  • Respite Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The staff are friendly and always happy to help when requested.
I always find that requests for room maintenance are attended to quickly.
There are plenty of activities for residents with occasional external trips.
Occasional entertainers.
Rooms are decorated tastefully and the main lounge has been decorated recently.
A good quality home.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 14 May 2018:

Thank you for your review of Peel Moat, it is much appreciated. Kind regards.

Mum had a medical emergency. Carers were very quick to respond and I was asked to attend immediately. Upon arrival, Mum had been kept comfortable and her breathing assisted until the paramedics arrived. Without their stoic persistence and extremely gentle but effective response, Mum may not have pulled through. All the staff were marvellous! My welfare was also dealt with very kindly and my appreciation was noted with the home manager. I am so glad I have been able to put Mum in a lovely home.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 20 Mar 2018:

Thank you very much for sharing your experience and comments regarding your mother's recent medical emergency. The team are so capable and caring and the well being of residents is ALWAYS their main priority. I am glad to hear that you were well supported as well, it is a great home with a great team. Kind regards.

The family is very pleased with the way mum has settled in. The staff and facilities are brilliant. Thank you.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 02 Mar 2018:

Thanks for taking the time to review Peel Moat Care Home. Your comments are much appreciated. Kind Regards.

My mother has now been a resident here for nearly 5 months and I am very happy with her care. The home is well kept, well run and the care staff are so kind and helpful. The food is excellent and the rooms are cleaned thoroughly and regularly. One slight issue is that some clothing gets mixed up after being laundered and there is currently no way of dealing with this, otherwise I am so glad I chose this care home for mum.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 16 Jan 2018:

Thank you very much for taking the time and trouble to review the care and services at Peel Moat Care Home. The team work so hard to ensure that the residents are well looked after, happy and all is done in the home to ensure that all services run smoothly and are of a high standard. I read your comment regarding laundry and would urge you to contact Lisa, the Home Manager so that she might be able to address the issues that you are having. I would not wish this to continue and to spoil what is otherwise a happy home for your mother. I will be in contact with Lisa myself, so she knows to catch you when you are next in the home. Thanks again for your review. Kind Regards

I think the home is very nice and very clean. The staff are very kind and talk to people with respect, they are always on the go. The meals are very nice. Nothing is too much trouble.

How likely would you be to recommend Peel Moat Care Home? Likely

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Average Rating:   4.5 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 14 Dec 2017:

Thanks for your wonderful review. Everyone in the home works hard to ensure that all is perfect for our residents and they will be pleased to know that they are 'hitting the mark'. Kind regards.

Went to Peel Moat Care Home for respite care following a week in Stepping Hill Hospital.
The care was excellent and they got me eating again which has been a big part of my problem.
The place was very clean and great care given to all the residents whatever their condition was.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Excellent care from all the carers in this care home. They have been so helpful, friendly and professional in all their dealings with my father and both me and my wife. Actually, have recommended Peel Moat to friends and their relation is now a resident of the home.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 30 Nov 2017:

I wanted to thank you for your review and your recommendation. That in itself speaks volumes about how much the care in Peel Moat Care Home is valued. Thank you.

I have always felt that my mother has been very well looked after. The staff are very friendly and approachable. They genuinely care for my mum. Everything runs smoothly and I am happy with the home.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 02 Nov 2017:

So happy to hear that you can give such a great review of Peel Moat Care Home. The whole team at the home work really hard to ensure that our residents feel safe, secure and well cared for. They will be happy to know that their hard work has been recognised.

Kind regards

Peel Moat Care Home is a friendly, helpful and happy place to live for my mother. All the staff are always willing to help and respect your privacy when necessary.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 02 Nov 2017:

Thank you very much for taking the trouble to review Peel Moat. The care team at the home try so hard to ensure that residents and family members are happy with all care and services at the home. We are so pleased that you are pleased.

Kind regards.

It was a good experience. All the staff were welcoming and friendly and nothing seemed to be too much trouble. I had a very pleasant room which was always favourably commented on by my visitors, especially on the way it was well maintained. I had a most enjoyable stay.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 16 Aug 2017:

Thank you very much for taking the trouble to review Peel Moat following your stay with us. Your feedback will be most valuable to those who are searching for a short stay or forever home either for themselves or for a loved one. Kind regards

My husband spent 4 nights at Peel Moat Care Home. He was very positive about his visit. Helpful, friendly staff, comfortable, warm and clean surroundings. Plenty of good food at regular intervals and an outdoor seated area where he could smoke.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

A place was found for my mother at Peel Moat by social services.
From our first interview and visit, we were very impressed with the care manager who presented the home to us as a home.
The attention to detail with regard to my mother's care and needs was excellent.
We as a family have been welcomed and looked after on all our visits. We are very impressed with all the staff.
Long may it continue.
Thanks for everything.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 10 May 2017:

Thank you very much for taking the time to review the care and services at Peel Moat. The team work very hard to welcome new residents and I am sure that they will be very pleased to know that they have met your expectations. Kind regards

This "home" for it is home for my mother could not be better. My mother was slowly deteriorating in her own home, lonely following the death of her husband of almost 60 years, increasingly a victim of dementia. Since she moved into Peel Moat the transformation has been amazing. The staff are the biggest asset. Caring, full of good humour and treating every resident with respect and dignity. The food is home cooked, I can visit anytime and take my dog, who is always happy to be made a fuss of by everyone. I work long hours and the knowledge that my mother is so well cared for, gives me peace of mind. And I can visit anytime I like. I arrived one day and mother was nowhere to be seen, she was in the loo. The two carers accompanying her in there didn't know I was there. They were speaking to my mother so kindly and affectionately, proof that this home from home is top notch. Mother likes to go up to bed early and one young carer has arranged for her to have a telly in her room. SO KIND!

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 16 Feb 2017:

Thank you very much for sending such positive feedback regarding Peel Moat. Our staff work so hard to make a difference to the lives of our residents. As you have seen and heard, even at the most personal and private moments the staff team really care and this is so reassuring to hear. Thank you for taking the trouble to review our home. Kind Regards

I would like to suggest that the afternoon cup of tea should be more special. The tea cups could be nicer and everyone could be gathered together in one room so it is more of an occasion. The chairs in groups possibly. It feels like the tea/coffee is just "doled" out and the tea cups are horrid and tea is usually served cold! I am very impressed with the effort that is made in the dining room and feel this should be continued in the living rooms when refreshments are served.

How likely would you be to recommend Peel Moat Care Home? Likely

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Average Rating:   4 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 16 Feb 2017:

Thank you for your review of Peel Moat and we take on board all of the comments you have given regarding afternoon tea. Of course, we were concerned that you felt that the service we are giving falls short of expectations and we are now going to be working hard to rectify this. Thank you for bringing the matter to our attention. Kind Regards

The staff really encourage residents to mix together and pick up what each individual enjoys and will engage in. The family member is really settling in well.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 19 Jan 2017:

Many thanks for your review, it is so rewarding for the team to see that their efforts are noticed and that your relative is settling in so well. Kind regards

I am very happy with the care my husband received. Hope to get back by September.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 18 Aug 2016:

Many thanks for taking the time to complete this wonderful review. Your positive feedback will, I am sure, be a great help to others who are searching for care on behalf of a loved one, or for themselves. Kind Regards

My Auntie stayed at Peel Moat Care Home for two weeks respite care. She had stayed there on two previous occasions and her son and I had been extremely pleased with the care she received and this last visit did not disappoint. All the staff are so patient, kind and caring and welcomed her back like one of the family, making her feel at home straight away.The Home itself has a bright and cheerful atmosphere and my Auntie's room was lovely, very comfortable and tastefully decorated. We also like the fact that family and friends are welcome to visit at any time of the day without prior notice.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 20 May 2016:

Thank you very much for your review. It is important for us to hear that the residents who come to stay for a short while, are just as settled and cared for as the residents who chose Peel Moat to be their home. It is hard for the team to get to know our guest residents so quickly, but they always manage to do so, as this is the key to making respite stays successful. Your kind remarks will be passed on to the team. Kind Regards

Very good care home, provides support and care for my mum. The staff are always friendly and approachable. Trips are provided very enjoyable for mum. Mum seems to be happy in the environment she is in, and enjoys as much as she can.

How likely would you be to recommend Peel Moat Care Home? Likely

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Average Rating:   3.9 out of 5

I find the care home very friendly and caring for everyone. Nice atmosphere and always made welcome.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 15 Dec 2015:

Thank you very much for taking the time to review our home, it is much appreciated. We always strive to improve our service and welcome feedback from residents and family members alike, so please be sure to voice any suggestions you may have. Kind regards

It is a year since my mother moved into Peel Moat following a short stay in hospital. I still visit each day, so can vouch for the diligent way that the residents are cared for. It is a credit to the staff that they remain calm, friendly and cheerful despite the long and demanding shifts that they work. They respond well to the needs and preferences of the individual residents and do all they can to make it a happy, comfortable and safe environment.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 07 Dec 2015:

Thank you for the feedback you have given to the care team at Peel Moat. We will be sure to make them aware of your kind comments. Kind Regards

I have visited Peel Moat Care Home for a number of years - there have been significant improvements at the home in terms of decoration, furnishings etc. which have made Peel Moat a really lovely home. The staff are very good - nothing is too much trouble and they make family and friends of residents very welcome.
In particular, I have found the nursing manager, fantastic. Her relationships with the residents are second to none - she an excellent role model. Thank you for making Peel Moat a good home for an elderly, quite unwell friend.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

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Average Rating:   4 out of 5

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 07 Dec 2015:

Thank you very much for taking the trouble to comment on the care and services at Peel Moat. We very much appreciate this feedback. Kind regards

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