Peel Moat Care Home

2 Peel Moat Road, Heaton Moor, Stockport SK4 4PL

Peel Moat Care Home, Stockport, Greater Manchester
Peel Moat Care Home, Stockport, Greater Manchester
Peel Moat Care Home, Stockport, Greater Manchester

Peel Moat Care Home, in Stockport, is located in a quiet residential area but within walking distance to shops and restaurants in desirable Heaton Moor.

The home has been decorated to the highest standards to ensure the best environment for older people with frailties and age-related physical conditions. Peel Moat Care Home is undoubtedly, one of the finest in the area for comfort and quality.

The home enables individuals to enjoy supported living in a very peaceful and comfortable setting, supported by a group of skilled, attentive and caring staff. The home enjoys a reputation for excellent care.

Group: Harbour Healthcare Ltd

Person in charge: Carole Hope (Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Speech Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 31

Rooms with ensuite WC: 8

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome to the home at anytime.

Parking:

Peel Moat has a car park at the rear of the building.

Latest Care Quality Commission* Report on Peel Moat Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Peel Moat Care Home has a Review Score of 9.3 (9.285)

The Review Score of 9.3 (maximum of 10) for Peel Moat Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Peel Moat Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.479 for Peel Moat Care Home is calculated as follows: ( (60 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.806 Points relating to the number of positive Reviews for Peel Moat Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.2 Target = 0.806

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Peel Moat Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Peel Moat Care Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

A place was found for my mother at Peel Moat by social services.
From our first interview and visit, we were very impressed with the care manager who presented the home to us as a home.
The attention to detail with regard to my mother's care and needs was excellent.
We as a family have been welcomed and looked after on all our visits. We are very impressed with all the staff.
Long may it continue.
Thanks for everything.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Commercial Director at Peel Moat Care Home responded to this review on 10 May 2017:

Thank you very much for taking the time to review the care and services at Peel Moat. The team work very hard to welcome new residents and I am sure that they will be very pleased to know that they have met your expectations. Kind regards

This "home" for it is home for my mother could not be better. My mother was slowly deteriorating in her own home, lonely following the death of her husband of almost 60 years, increasingly a victim of dementia. Since she moved into Peel Moat the transformation has been amazing. The staff are the biggest asset. Caring, full of good humour and treating every resident with respect and dignity. The food is home cooked, I can visit anytime and take my dog, who is always happy to be made a fuss of by everyone. I work long hours and the knowledge that my mother is so well cared for, gives me peace of mind. And I can visit anytime I like. I arrived one day and mother was nowhere to be seen, she was in the loo. The two carers accompanying her in there didn't know I was there. They were speaking to my mother so kindly and affectionately, proof that this home from home is top notch. Mother likes to go up to bed early and one young carer has arranged for her to have a telly in her room. SO KIND!

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 16 Feb 2017:

Thank you very much for sending such positive feedback regarding Peel Moat. Our staff work so hard to make a difference to the lives of our residents. As you have seen and heard, even at the most personal and private moments the staff team really care and this is so reassuring to hear. Thank you for taking the trouble to review our home. Kind Regards

I would like to suggest that the afternoon cup of tea should be more special. The tea cups could be nicer and everyone could be gathered together in one room so it is more of an occasion. The chairs in groups possibly. It feels like the tea/coffee is just "doled" out and the tea cups are horrid and tea is usually served cold! I am very impressed with the effort that is made in the dining room and feel this should be continued in the living rooms when refreshments are served.

How likely would you be to recommend Peel Moat Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 16 Feb 2017:

Thank you for your review of Peel Moat and we take on board all of the comments you have given regarding afternoon tea. Of course, we were concerned that you felt that the service we are giving falls short of expectations and we are now going to be working hard to rectify this. Thank you for bringing the matter to our attention. Kind Regards

The staff really encourage residents to mix together and pick up what each individual enjoys and will engage in. The family member is really settling in well.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 19 Jan 2017:

Many thanks for your review, it is so rewarding for the team to see that their efforts are noticed and that your relative is settling in so well. Kind regards

I am very happy with the care my husband received. Hope to get back by September.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 18 Aug 2016:

Many thanks for taking the time to complete this wonderful review. Your positive feedback will, I am sure, be a great help to others who are searching for care on behalf of a loved one, or for themselves. Kind Regards

My Auntie stayed at Peel Moat Care Home for two weeks respite care. She had stayed there on two previous occasions and her son and I had been extremely pleased with the care she received and this last visit did not disappoint. All the staff are so patient, kind and caring and welcomed her back like one of the family, making her feel at home straight away.The Home itself has a bright and cheerful atmosphere and my Auntie's room was lovely, very comfortable and tastefully decorated. We also like the fact that family and friends are welcome to visit at any time of the day without prior notice.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 20 May 2016:

Thank you very much for your review. It is important for us to hear that the residents who come to stay for a short while, are just as settled and cared for as the residents who chose Peel Moat to be their home. It is hard for the team to get to know our guest residents so quickly, but they always manage to do so, as this is the key to making respite stays successful. Your kind remarks will be passed on to the team. Kind Regards

Very good care home, provides support and care for my mum. The staff are always friendly and approachable. Trips are provided very enjoyable for mum. Mum seems to be happy in the environment she is in, and enjoys as much as she can.

How likely would you be to recommend Peel Moat Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I find the care home very friendly and caring for everyone. Nice atmosphere and always made welcome.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 15 Dec 2015:

Thank you very much for taking the time to review our home, it is much appreciated. We always strive to improve our service and welcome feedback from residents and family members alike, so please be sure to voice any suggestions you may have. Kind regards

It is a year since my mother moved into Peel Moat following a short stay in hospital. I still visit each day, so can vouch for the diligent way that the residents are cared for. It is a credit to the staff that they remain calm, friendly and cheerful despite the long and demanding shifts that they work. They respond well to the needs and preferences of the individual residents and do all they can to make it a happy, comfortable and safe environment.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 07 Dec 2015:

Thank you for the feedback you have given to the care team at Peel Moat. We will be sure to make them aware of your kind comments. Kind Regards

I have visited Peel Moat Care Home for a number of years - there have been significant improvements at the home in terms of decoration, furnishings etc. which have made Peel Moat a really lovely home. The staff are very good - nothing is too much trouble and they make family and friends of residents very welcome.
In particular, I have found the nursing manager, fantastic. Her relationships with the residents are second to none - she an excellent role model. Thank you for making Peel Moat a good home for an elderly, quite unwell friend.

How likely would you be to recommend Peel Moat Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Alison Foreman, Business Development Manager at Peel Moat Care Home responded to this review on 07 Dec 2015:

Thank you very much for taking the trouble to comment on the care and services at Peel Moat. We very much appreciate this feedback. Kind regards

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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