Peel Moat Care Home

Staff are caring and treat residents as individuals. I'm so glad they have employed an Activities Coordinator, the activities carried out are fun and everyone included not just residents that are able to respond fully. Clean and nicely decorated. The garden has had a makeover and is more accessible and is maintained.

Generally satisfied although have felt they have been slow to react over the pandemic, eg. garden visits. The home is in need of some repair and renovation. Staff are very helpful.

My mother's been in the care of Peel Moat Care Home for three years, in which time, she has the best care my family could have wished for. Mother really enjoys and is very happy to live at Peel Moat.

Mum seems happy with the care she receives. The staff know her well and always inform me if she is unwell and any treatment she needs. Mum enjoys the activities and is encouraged to join in.

My mother has been a resident of Peel Moat since January 2021. During this time I have seen her a few times due to Covid restrictions but she does seem to be generally well settled and happy here. Staff respond promptly to my calls and emails and my mother is mostly in good spirits. It will be lovely when we can finally meet properly again and I can see her room and hug!

My mother was admitted to Peel Moat Care Home one month before the first lockdown. I was impressed with the care she received, help to settle and warmth of staff relationships. It is difficult to comment in any detail over the last 12 months due to no contact in the home. However, staff have worked hard and done their best to keep me and the family informed. Care appears to be good.

Under this very bad year, we have not been able to see my husband but Peel Moat Care Home has kept us up to date with my husband and has always been willing to listen when we have phoned up. They are very caring professionals and I don't believe he could be put anywhere better. Thank you.

Mum came into Peel Moat following a two-month hospital stay. The staff made sure Mum settled in well and were always attentive and treated her with care and dignity. The management team made me and my family at ease as soon as she arrived. The only problem for us was the care home was not near the family for ease of visiting long term and that is the only reason we moved Mum, so she was nearer to the family. Mum was happy for the time at Peel Moat.

This is a true team with one aim of giving the best care to our loved ones. There are some lovely and very dedicated people here. Overall this is a lovely home with some true professional caring staff.

Staff very helpful and caring.

My mum has been resident at Peel Moat Care Home for eight months and I could not ask for more caring staff. They have encouraged her to take part in the many activities organised for residents but have been respectful of her wishes on the occasions when she declined. The carers are kind and compassionate and demonstrate real affection for Mum. She is now unable to leave her bed so requires a lot of help, which is always given with gentleness and love. I and my family visit every day, at various times, and we have found that Mum is well cared for, no matter what time of day we arrive. The food is excellent, plentiful, freshly cooked and well presented, with a good variety of menus. The kitchen staff are prepared to cater for alternative choices if requested. The decor is nice and homely. The porch and ramp to the front door are not easy to negotiate - an upgrade has been promised but has not happened so far. Likewise, the promised upgrade to the garden area has never happened.

My husband was in for 1-week respite. He was well looked after. I found the staff to be very caring.

Mum had a medical emergency. Carers were very quick to respond and I was asked to attend immediately. Upon arrival, Mum had been kept comfortable and her breathing assisted until the paramedics arrived. Without their stoic persistence and extremely gentle but effective response, Mum may not have pulled through. All the staff were marvellous! My welfare was also dealt with very kindly and my appreciation was noted with the home manager. I am so glad I have been able to put Mum in a lovely home.

The place was very clean and great care given to all the residents whatever their condition was.

Excellent care from all the carers in this care home. They have been so helpful, friendly and professional in all their dealings with my father and both me and my wife. Actually, have recommended Peel Moat to friends and their relation is now a resident of the home.

I have always felt that my mother has been very well looked after. The staff are very friendly and approachable. They genuinely care for my mum. Everything runs smoothly and I am happy with the home.

It was a good experience. All the staff were welcoming and friendly and nothing seemed to be too much trouble. I had a very pleasant room which was always favourably commented on by my visitors, especially on the way it was well maintained. I had a most enjoyable stay.

My husband spent 4 nights at Peel Moat Care Home. He was very positive about his visit. Helpful, friendly staff, comfortable, warm and clean surroundings. Plenty of good food at regular intervals and an outdoor seated area where he could smoke.

Thanks for everything.

I would like to suggest that the afternoon cup of tea should be more special. The tea cups could be nicer and everyone could be gathered together in one room so it is more of an occasion. The chairs in groups possibly. It feels like the tea/coffee is just "doled" out and the tea cups are horrid and tea is usually served cold! I am very impressed with the effort that is made in the dining room and feel this should be continued in the living rooms when refreshments are served.