Reinbek, Stockport, Greater Manchester
Reinbek, Stockport, Greater Manchester
Reinbek, Stockport, Greater Manchester

Reinbek is a purpose-built care home, registered for forty-four service users, with a selection of lounges and secluded gardens.

Scenic views and a comfortable interior makes the home an excellent place for rest and recuperation, being ideal for long-term care needs while also providing a day care service to the local community.

Residents are supported in staying active and benefit from 24/7 access to a friendly and skilled team.

Group: Borough Care Ltd

Person in charge: Victor Phiri (Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 18

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Reinbek: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 02 Jan 2018

No Current Bed / Place Vacancies

Reviews

6.1 Reinbek has a Review Score of 6.1 (6.128)

The Review Score of 6.1 (maximum of 10) for Reinbek is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Reinbek in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.394 for Reinbek is calculated as follows: ( (37 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 71 Ratings = 4.394

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.734 Points relating to the number of positive Reviews for Reinbek is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.2 Target = 0.217 , then divided by 2 = 0.109

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Reinbek?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Reinbek

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

I find Reinbek to be a comfortable and friendly environment with very helpful staff who have assisted Mum to settle in. Her room is lovely, clean and comfortable and she feels safe and secure. She is always clean and well dressed when I visit, with her hair and nails done! A special thank you to the "laundry ladies" for the wonderful service provided and who are always very pleasant. Menus could be a little more tempting and varied but overall satisfactory. An entertainments organiser has only recently been introduced, she is first class and does her best to encourage residents to participate. She always has a smile on her face and the performers and trips out have been thoroughly welcomed and enjoyed by all. Communication from the Management has been excellent. The transition from care in her own home to residential care has been very good and any problems that arose have been sympathetically handled and dealt with. I have peace of mind that Mum is being well looked after.

How likely would you be to recommend Reinbek? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was a resident for 13 months. She was always treated with great respect and kindness by all the staff from the cleaners upwards. It was very obvious how fond they all were of my mother and they were a huge support to me and my family during the last few weeks of mums life. I'm glad the building is soon to be modernised as some of the rooms definitely need a facelift but I cannot fault the care in anyway which is the most important thing.

How likely would you be to recommend Reinbek? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Mum has been a resident at Reinbek for approximately sixteen months. She has lived on her own for twenty yea4rs after dad died and so Reinbek was the best place for her to be because there are other residents she can mix with in the day room. Because of her mobility problems the carers have the expertise of knowing of how to move and handle her. Recently mum has had a sore on her heel the carers have requested GP/District Nurse to dress her wound.

How likely would you be to recommend Reinbek? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Firstly I really enjoy my friendship with the staff and their care and concern for my mother. In the main area of Reinbek the beautiful Victorian rooms, pleasant views and above all the general activity is stimulating and generated conversation and friendship. All rooms and toilets are clean and meals generous.

How likely would you be to recommend Reinbek? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I live at Reinbek and enjoy the friends i have made. Staff are always pleasant and I am treated well.

How likely would you be to recommend Reinbek? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

My wife has been in Reinbek since April 2015. And I am satisfied with the care that she is given. Being unable to walk or feed herself she requires extra care and the staff willingly provide this.

How likely would you be to recommend Reinbek? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Reinbek

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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