Reinbek is a purpose-built care home, registered for forty-four service users, with a selection of lounges and secluded gardens.
Scenic views and a comfortable interior makes the home an excellent place for rest and recuperation, being ideal for long-term care needs while also providing a day care service to the local community.
Residents are supported in staying active and benefit from 24/7 access to a friendly and skilled team.
Group: Borough Care Ltd
Person in charge: Victor Phiri (Manager)
Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 46
Rooms with ensuite WC: 18
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Reinbek: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.6 (maximum of 10) for Reinbek is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Reinbek in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.482 for Reinbek is calculated as follows: ( (49 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 83 Ratings = 4.482
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.109 Points relating to the number of positive Reviews for Reinbek is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Reinbek has a Review Score of 7.6 (7.591) from 7 Reviews
Review submitted from a Website Submission by S N (Daughter of Resident) on Wednesday 31 January 2018. Relates to January 2018.
We have been delighted with Reinbek since the first day my mother moved in there. The staff are fantastic, and always so caring and cheerful. Nothing is too much trouble and my mum is happy and very well looked after. The decision to move a parent in to residential care is a harrowing one, and we are so grateful to know that Reinbek was the very best choice for my mum. Even as her needs have changed over time they have always been met in a professional and appropriate way. Thank you to all at Reinbek.
How likely would you be to recommend Reinbek? Extremely Likely
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Review submitted from a Website Submission by Hazel H (Daughter of Resident) on Wednesday 1 June 2016. Relates to May 2016.
I find Reinbek to be a comfortable and friendly environment with very helpful staff who have assisted Mum to settle in. Her room is lovely, clean and comfortable and she feels safe and secure. She is always clean and well dressed when I visit, with her hair and nails done! A special thank you to the "laundry ladies" for the wonderful service provided and who are always very pleasant. Menus could be a little more tempting and varied but overall satisfactory. An entertainments organiser has only recently been introduced, she is first class and does her best to encourage residents to participate. She always has a smile on her face and the performers and trips out have been thoroughly welcomed and enjoyed by all. Communication from the Management has been excellent. The transition from care in her own home to residential care has been very good and any problems that arose have been sympathetically handled and dealt with. I have peace of mind that Mum is being well looked after.
How likely would you be to recommend Reinbek? Extremely Likely
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Review submitted from a Postal Card by Christine M (Daughter of Resident) on Thursday 17 March 2016. Relates to March 2016.
My mother was a resident for 13 months. She was always treated with great respect and kindness by all the staff from the cleaners upwards. It was very obvious how fond they all were of my mother and they were a huge support to me and my family during the last few weeks of mums life. I'm glad the building is soon to be modernised as some of the rooms definitely need a facelift but I cannot fault the care in anyway which is the most important thing.
How likely would you be to recommend Reinbek? Extremely Likely
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Review submitted from a Postal Card by D G (Daughter of Resident) on Wednesday 2 December 2015. Relates to October 2015.
Mum has been a resident at Reinbek for approximately sixteen months. She has lived on her own for twenty yea4rs after dad died and so Reinbek was the best place for her to be because there are other residents she can mix with in the day room. Because of her mobility problems the carers have the expertise of knowing of how to move and handle her. Recently mum has had a sore on her heel the carers have requested GP/District Nurse to dress her wound.
How likely would you be to recommend Reinbek? Extremely Likely
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Review submitted from a Postal Card by Cliff (Son of Resident) on Wednesday 2 December 2015. Relates to November 2015.
Firstly I really enjoy my friendship with the staff and their care and concern for my mother. In the main area of Reinbek the beautiful Victorian rooms, pleasant views and above all the general activity is stimulating and generated conversation and friendship. All rooms and toilets are clean and meals generous.
How likely would you be to recommend Reinbek? Extremely Likely
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Review submitted from a Postal Card by B S (Resident) on Tuesday 1 December 2015. Relates to November 2015.
I live at Reinbek and enjoy the friends i have made. Staff are always pleasant and I am treated well.
How likely would you be to recommend Reinbek? Extremely Likely
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Review submitted from a Postal Card by Alan B (Husband of Resident) on Friday 11 September 2015. Relates to September 2015.
My wife has been in Reinbek since April 2015. And I am satisfied with the care that she is given. Being unable to walk or feed herself she requires extra care and the staff willingly provide this.
How likely would you be to recommend Reinbek? Extremely Likely
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