Reinbek

Really pleased with Rheinbek staff are very helpful if there are any issues it's dealt with in a quick and efficient manor very please with what they are doing over all experience and opinion of Rheinbek is very good not just in their professional manor but they are down to earth in all aspects it's piece of mind to know that my mum is safe and well cared for

My Mum has been living at Reinbek since April 2025. Mum had to move out of her home of 63 years following the death of her daughter and carer. Mum moved in for respite care initially. She loves it and has never looked back. She is now a permanent resident and wouldn't want to be any where else. As family we were concerned about how Mum would settle in and we should not have been worried. The care Mum receives is absolutely 1st class. The cares are amazing, the management are amazing. I can't recommend Reinbek enough. Mum says the staff are amazing and she is very happy there. If Mums happy we're happy.

I am an occasional visitor to see two family friends. Both friends are happy, treated with respect by the staff and appear well cared for. They both enjoy the meals they are served. As a visitor all the staff are welcoming, cheery and appear to enjoy their work - I believe if they are treated with respect and dignity they will look after the residents equally. My other comments to offer is the lack of 'smell' from food or over use of cleaning products (ie too much leach).

Although mum wasn't at Reinbek very long, we all felt the warmth and care given to her. The rooms - individual and communal - were clean and well cared for; she was encouraged to participate in group activities, but also given the privacy she wanted; food was good; staff were local and kind. Mum wasn't mobile, but personal attention was always provided. She was treated with respect and her concerns were taken seriously, by staff at all levels. Kind people. We couldn't have wished for a better final home for her.

Happy to recommend Reinbek.

I find Reinbek very clean. The staff are very helpful, professional and friendly. My mother feels extremely safe and well cared for in the environment that they provide and my brother, sister and I feel confident that she is being cared for and looked after.

Excellent in every department. Friendliness and willingness to help is very evident. I hope I never have to be in a home but if that becomes inevitable, yours is the one I choose.

Thank you.

The staff have a smile and fun, they have energy and time for all, they make you feel like you are on holiday.

As soon as I walked into the Reinbek, I knew I would be happy for my mother to live there. The staff are so attentive, pleasant and patient. After Mum was taken ill at the home, the staff got her admitted to the hospital immediately and, after a few weeks, welcomed her back with open arms and nursed her back to good health. It is a pleasure to visit Reinbek, spend time with other residents and join in with the varied activities.

Helpful staff and always happy. Can't do enough to help both my aunt and uncle to settle in.

Very happy with all facilities. Our aunt has settled well here and is enjoying the company and all the activities. She is treated with care and dignity and all the staff are caring and helpful. She has a beautiful room which is kept spotlessly clean.

My father has been in Reinbek since August and I feel confident in the fact he is being well cared for. The staff are very obliging and helpful, the room is clean and tiny even though it is the smallest. Food is excellent.

My partner has been in Reinbek on four occasions, for respite for me. I looked at seven homes before visiting here and knew straight away it was the most suitable in every way. Rooms and activities are very good. The staff are all welcoming and friendly and nothing is too much trouble. Wouldn't hesitate to recommend.

Dad is really well looked after. He is always washed, dressed and shaved. The staff have gone out of their way to make him feel welcome and help him settle in. The staff are always really friendly, kind and really make an effort to include him. As a family, we are really pleased with the care he is receiving.

Reinbek was recommended to me, so because of this and its location, it was the obvious choice when choosing where Mum should be. My mum has been at Reinbek since April 2021. Mum has lived in Davenport for many years, so it's nice to keep her in the area she knows. I live very close by, as does her best friend who doesn't drive, so it's very handy for visits. Mum is happy and settled at Reinbek. I have made her room a 'home from home' with her personal photos, ornaments and plants. It is lovely to know she is well looked after and there is always someone there to help and support her. From the carers to management and everyone in between, all the staff are happy and friendly. They say they always treat the residents as they would like their elderly relatives to be treated. There are many opportunities for residents to mix and be entertained. It really feels like a big family and this is extended to friends and relatives too.

The carers who work at this care home are just wonderful, so much patience. Our mum only stayed for a year, whilst her new home was rebuilt for wheelchair use. She has made many good friends of both staff and residents. The send off they gave her was second to none, not a dry eye in the home. A grateful thank you to everyone there.

Only two words to describe Reinbek: absolutely outstanding. My thanks go out to the manager and all the wonderful staff who cared for my mum. Although she was only with you a few months, before she sadly passed away at the age of ninety-nine, my sister and myself will always be truly grateful for the excellent care given to Mum in her short stay.

When my mum moved into residential care, the family were concerned that she wouldn't settle, she is fiercely independent and not always easy to please! We need not have worried. From our first visit, throughout the moving-in period and now two months later, every member of staff we have dealt with has been professional, understanding and above all kind. Mum's many challenges have been met with patience and compassion and the same support has been extended to the family. Regular updates when needed and flexible support to overcome mum's various issues have made the process much easier for us. Whether management, care or domestic staff, every member of the Reinbek community makes a positive contribution to the warm and welcoming atmosphere. I have full confidence that mum is safe and well cared for and would recommend Reinbek to anyone considering residential care.

Thank you to one lady for her prompt referral to the GP for my mother and to all the staff for her care afterwards.