Reinbek

287 Bramhall Lane, Davenport, Stockport SK3 8TB
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8.9 53 Reviews
  • Reinbek, Stockport
Reinbek is a beautiful Victorian two-storey building situated in the heart of Davenport.

Recently refurbished, the home is wholly adapted for wheelchair use and provides specialised equipment for highly dependent residents, with accommodation for up to 46 older people.

Scenic views and a comfortable interior make the home an excellent place for rest and recuperation, being ideal for long-term care needs, whilst also providing a daycare service to the local community.

Reinbek benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 46 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Karen Pearson (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (46)

Reinbek Reviews (53)

8.9

Reinbek has a Review Score of 8.9 (8.943) out of 10, based on 5 reviews in the last 2 years.
Over all time Reinbek has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Reinbek
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Total of 53, showing 41-53
Review from Shirley P (Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Social environment and care staff were good. Cleanliness was excellent. Food, good.
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Review from Suzie S (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided at Reinbek is excellent. We have enjoyed visiting Dad and received help, care and a great welcome there. The staff are lovely. They genuinely cared about Dad and made visits enjoyable and reassuring. He has recovered well whilst in the care of Reinbek staff. I cannot thank all the
staff we have encountered enough. Thank you!
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Review from C R (Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
No proper management. Some care staff excellent, others, not so good and rude. Meals hit and miss and not much variety. Residents don't get to know each other. No activities, management have no authority over their own staff and they get away with a lot. Not enough for residents to do and can be isolated
and lonely at times. Would not think value for money.
Reply from Sophie Gardiner, Area Manager at Reinbek

Thank you for your feedback CR, after exploring your concerns with the home manager of Reinbek where you reside, there appears to be no formal complaint therfore I am more than happy to meet with you so we can commence this process.
Kind regards.

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Review from Clifford P (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff friendly, affable, caring and helpful. Room kept clean and attention to all my mother's requirements is on-going with attention to detail. I cannot fault the overall atmosphere of Reinbek, which is kind-hearted with much humour. After five years I remain grateful for the caring experience
my mother has enjoyed in Reinbek.
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Review from Tony J (Son of Resident) published on 14 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident at Reinbeck 14months, he’s settled in well is happy and in a safe environment.
Moving to a care home is such a life-changing event it's reassuring for me to observe professional, caring staff with management support. It is always a welcoming and friendly environment. Importantly
the resource levels and recruiting standards are A1. It is clear to me and by reputation that your precious family members are indeed in a most desirable residence
Special thanks go to all the staff and manager for leading by example and being receptive to new suggestions and pro-active to support activities and events. Dads been to Chester Zoo, Blackpool, Tea Dances and took part in many onsite activities.
Often Care Homes make claims that are in fact not reality not delivered. The Reinbeck Team strive passionately to make things happen and the back office staff help pull it together, phone calls are answered promptly, nothing is too much trouble, the cleaners and laundry staff are also excellent.
Reply from Sophie Gardiner, Area Manager at Reinbek

Thank you for your kind feedback.

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Review from Karen B (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is usually good, some carers more empathetic than others.
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Review from Eileen T (Daughter-in-law of Resident) published on 4 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had relatives in other homes in recent years, Reinbeck is the best by far. The majority of the staff are very caring and encourage the residents with their interests.
The cleanliness of all parts of the home is excellent.
They attend very quickly to any medical needs, often identifying them
before the resident does.
Overall the food is good but the choice of ready-made sandwiches is poor.
Staff should intervene to resolve disputes between residents without the need for a written request to do so.
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Review from Katherine M (Daughter of Resident) published on 4 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly. I don't really think this kind of review has much value. But for what it's worth, my father tried several residences in the area, for respite and Reinbek was the one he liked best.
The garden is pleasant and the staff make an effort to provide a homely atmosphere.
My father
has commented that the standard of the meals has gone down recently.
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Review from S N (Daughter of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with Reinbek since the first day my mother moved in there. The staff are fantastic, and always so caring and cheerful. Nothing is too much trouble and my mum is happy and very well looked after. The decision to move a parent in to residential care is a harrowing one, and we are
so grateful to know that Reinbek was the very best choice for my mum. Even as her needs have changed over time they have always been met in a professional and appropriate way. Thank you to all at Reinbek.
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Review from Hazel H (Daughter of Resident) published on 16 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find Reinbek to be a comfortable and friendly environment with very helpful staff who have assisted Mum to settle in. Her room is lovely, clean and comfortable and she feels safe and secure. She is always clean and well dressed when I visit, with her hair and nails done! A special thank you to the
"laundry ladies" for the wonderful service provided and who are always very pleasant. Menus could be a little more tempting and varied but overall satisfactory. An entertainments organiser has only recently been introduced, she is first class and does her best to encourage residents to participate. She always has a smile on her face and the performers and trips out have been thoroughly welcomed and enjoyed by all. Communication from the Management has been excellent. The transition from care in her own home to residential care has been very good and any problems that arose have been sympathetically handled and dealt with. I have peace of mind that Mum is being well looked after.
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Review from Christine M (Daughter of Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for 13 months. She was always treated with great respect and kindness by all the staff from the cleaners upwards. It was very obvious how fond they all were of my mother and they were a huge support to me and my family during the last few weeks of mums life. I'm glad the building
is soon to be modernised as some of the rooms definitely need a facelift but I cannot fault the care in anyway which is the most important thing.
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Review from D G (Daughter of Resident) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Reinbek for approximately sixteen months. She has lived on her own for twenty yea4rs after dad died and so Reinbek was the best place for her to be because there are other residents she can mix with in the day room. Because of her mobility problems the carers have the expertise
of knowing of how to move and handle her. Recently mum has had a sore on her heel the carers have requested GP/District Nurse to dress her wound.
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Review from B S (Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live at Reinbek and enjoy the friends i have made. Staff are always pleasant and I am treated well.
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Current Review Score: 8.9 (8.943)

Overview of Review Score

The Review Score of 8.9 (8.943) out of 10 for Reinbek is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Reinbek is calculated as follows: ( (54 Excellents x 5) + (6 Goods x 4) ) ÷ 60 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.043 Points relating to the number of positive Reviews for Reinbek is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 5 Positive Reviews ÷ 9.2 = 0.543
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Karen

Karen Pearson

Job Title: Care Home Manager Joined: 2024

I'm the Manager at Reinbek and I have worked in Care for over 30 years. My role and responsibility is to ensure that we deliver person-centred care for all individuals, identifying any person-specific needs they may require support within their day-to-day living.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Reinbek to verify any information. View our terms and conditions. Reinbek has an Enhanced Service - more info.