69/73 Beech Road, Cale Green, Stockport SK3 8HD
Group: Denmax Ltd
Person in charge: Sue McDonald (Manager)
Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users
Registered Care Categories*: Old Age
Single Rooms: 19
Shared Rooms: 7
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Richard House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.4 (maximum of 10) for Richard House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Richard House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Richard House is calculated as follows: ( (5 Excellents x 5) + (7 Goods x 4) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Richard House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Richard House has a Review Score of 4.4 (4.417) from 1 Reviews
Review submitted from a Website Submission by Janet G (Daughter of Resident) on Wednesday 4 November 2015. Relates to October 2015.
My Mum had a recent spell in Richard House for respite care which Social Services kindly organised.
It was the first time this has happened and I was a bit anxious. However the staff were very kind and reassuring. They had time for the residents and were very good at following care needs up.
Individual needs were catered for ensuring dignity and respect.
I would certainly be happy for Mum to return here if needed, and more importantly, my Mum would be happy to do so.
A big 'Thank you' to all the staff
How likely would you be to recommend Richard House? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Richard House