Shepley House

Eyam Road, Hazel Grove, Stockport SK7 6HP
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9.8 86 Reviews
  • Shepley House, Stockport
Shepley House is a purpose-built care home located in a residential area of Hazel Grove.

The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.

There is a good-sized garden which includes a large patio area.

The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
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Care Provided by Shepley House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1190 – £1228
  • Self-Funded Residential Dementia Care: £1190 – £1228

These prices are only a guideline, please contact Shepley House to find out the exact price for your requirements.

Contact Shepley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shepley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jon Horan (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Shepley House Reviews (86)

9.8

Shepley House has a Review Score of 9.8 (9.848) out of 10, based on 27 reviews in the last 2 years.
Over all time Shepley House has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Shepley House
  • 32
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Total of 86, showing 21-40
Review from Janet H (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent many years in Shepley House and was cared for brilliantly, was so happy when 7 years later we had to make the decision to put Mum in care and Shepley had a room for her. Many of the lovely staff are still here and it is just like we have never been away. Mum has settled really well and
is looked after with care and dignity. Massive big thanks to everyone.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for the lovely review, I will be sure to pass the comments on to the amazing team at Shepley House.
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Review from H R (Sister of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I visit weekly and find him well-looked after and comfortable.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for the lovely review, I will be sure to pass on your comments and review to the amazing team at Shepley House.
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Review from K T (Son of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum seems to have settled well and looks comfortable when she is visited. Things do go missing from her room I now know and understand that this can't be helped. All the staff I have met or seen have been helpful and dealt with my mum in a respectful and dignified manner.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your review of Shepley House. We appreciate your understanding with regard to missing items, which we always do our best to locate. We will pass on your kind words about the care and dignity your mum has received to our wider staff team.'
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Review from Amanda M (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shepley House is an amazing place with amazing, dedicated and caring staff who are always friendly and helpful. My mum has lived here for over five years and I can't commend it enough. There are always activities going on and the food and beverages are first-class.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your kind words. I will be sure to pass on the wonderful comments to the team at Shepley House.
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Review from Judith M (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shepley House provides the highest levels of care to all residents and I know that my mum is much loved by the staff. The atmosphere is calm, friendly, clean and light. Beautifully decorated and no 'swirly' carpets - lovely tiled floors, always clean.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your kind words. I will be sure to pass on the wonderful comments to the team at Shepley House.
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Review from Carol M (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff who really care for the residents. The home is clean, light and bright and since the new manager arrived it is better than ever. Lovely calm and homely atmosphere.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your kind words, I will be sure to pass on the wonderful comments to the team at Shepley House.
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Review from Maralyn H (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love Shepley House. Everyone is so very friendly and helpful. The atmosphere is warm and welcoming and our mum feels so at home here. She is happy and relaxed, a blessing. Thank you Shepley - greater than ever since the new manager arrived.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your kind words, I will be sure to pass on the wonderful comments to the team at Shepley House.
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Review from Lisa R (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very helpful and friendly. Dad is in a caring home.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for the wonderful review and kind words, I will be sure to pass these on to our amazing team at Shepley.
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Review from G F (Son of Resident) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff brilliant! Very friendly and supportive. Home spotless.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for the lovely review, I will be sure to share with our amazing team at Shepley House.
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Review from L J (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I’m not going to say in detail on here, but I do not recommend this home. I took my mother out last Sunday when I visited, without warning, and no one has even called me to ask why! Eight days have passed, if I were the manager I’d want to know why. I now have my 92-year-old mother at home with me.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your comments, we have received your concern and we are investigating. However, we have tried to contact your mother’s next of kin since her departure from the home, and have had no response. We also know that you have contacted our local social worker team who in turn contacted us; they have fully briefed us about the reasons for your mother leaving the home. We will communicate with the social worker when we have an outcome to your concerns.
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Review from Mary A (Friend of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A dear friend is a resident of Shepley House we visit her each week, and she gives us glowing comments on the wonderful staff and food.
She is very happy there, which gives us peace of mind.
Thank you.
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Review from Emma B (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Shepley House for two and a half years now, and in that time, we have experienced the full range of what it has been like as a resident and as a family member. Shepley went through a very difficult time with management changes and staff changes. At one point, it felt like
there was a new manager every week! The home is currently being run by a new manager, who is excellent. He listens to his residents, his staff and to families of residents. He will do whatever he can to accommodate any additional needs your loved one may have. Since he has been in charge, there is now a full complement of staff on the books, the agency is only being used in absolute emergencies, the residents have loads of activities and trips to keep them entertained, and the home has improved no end. It may look old and a bit tired at times, but it is clean, welcoming and has a very caring environment which is clear from when you enter the home. Mum is extremely happy now. Well done, Shepley
Reply from Jon Horan, Home Manager at Shepley HouseThank you very much for your kind words; I will be sure to pass these on to our wonderful team at Shepley.
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Review from Howard B (Husband of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff treat the residents with compassion and care. The manager and the team run the home where the resident's needs are the utmost priority. Efforts are made to create a nice atmosphere in the home. It's comforting to know my wife is being looked after. Also, I am made welcome on my visits to be
with her.
Reply from Jon Horan, Home Manager at Shepley HouseThank you very much for your kind words; I will be sure to pass these on to the whole team here at Shepley House.
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Review from Barry P (Friend of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Shepley House great! The staff are very friendly and attentive and actually appear to enjoy their job.
The management team genuinely listen to what you have to say and actively encourage you to discuss any questions the residents may have, which is excellent. The office side is run by one member
of staff, who has every duty at her fingertips - excellent.
Shepley House - ten out of ten! Keep doing what you are doing.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for the amazing comments; I will ensure the comments are passed on to the whole team here at Shepley House.
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Review from Norma S (Wife of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Shepley House for four years and has received love and wonderful care over this time. The staff are always happy to do anything I ask of them.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your kind words; I will be sure to pass these on to the team at Shepley House.
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Review from Dave C (Son of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sheply is caring for both my mum and dad, who've been residents for over two years now. The team at Sheply have continued to give the best care for them both consistently, and as their needs have changed (both have dementia), they have strived to always do the best for them both and to give Mum and
Dad the best care possible.
We have, as a family, always been made to feel both welcomed and included in their care.
All the team at Sheply are amazing, and we've got to know them all well and consider them to be good friends to us, Mum and Dad.
Sheply is a safe and friendly environment.
Thanks to all the team.
Reply from Jon Horan, Home Manager at Shepley HouseThank you for your kind words; I will be sure to pass these on to the team at Shepley.
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Review from Barbara T (Next of Kin) published on 20 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Good friendly staff, but not enough of the of them. Excellent cleanliness all around the home.
Very informative and helpful office staff.
Could do with more motivation for the residents.
Residents not always wearing their own clothes - laundry staff?
Generally, a happy atmosphere.
Reply from Rebecca Ogujor, Home Manager at Shepley HouseThank you for your review. It helps us to continually improve the service we offer and strive for excellence. We have recently had a successful recruitment drive and our Activities and Lifestyle Facilitator is planning lots of fun activities over the coming weeks and months.
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Review from D M (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find the staff wonderful in the way they take care of mum.
We also find the environment very warm and welcoming.
Communication from Shepley House is very good.
All considered, we have peace of mind that our mum is in very good hands.
Reply from Rebecca Ogujor, Home Manager at Shepley HouseThank you for your review; it is lovely to hear your kind and positive feedback. I will share your feedback with the team at Shepley House.
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Review from R G (Husband of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been happy with the care provided so far, and my wife seems to be happy with the care she's receiving. My wife enjoys taking part in all the activities, which are always fun. The staff are always polite and helpful.
Reply from Julie Sutton, Operations Director at Shepley HouseThank you for your feedback; we appreciate you taking the time to leave a review. I will ensure your comments are passed on to the staff team.
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Review from Nick C (Son of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
This review is based on my mum's respite experience at Shepley House for seven weeks up to 29/01/22.
Mum has early-stage dementia but had some falls that resulted in her needing respite care.
When she arrived at Shepley from the hospital for her pre-organised admission, she was refused as Shepley
had insufficient staff available and so was returned to the hospital.
Mum complained that the standard of the food deteriorated shortly after her arrival.
When I raised my mum's concerns it transpired that the positions of Home Manager and Activities Co-ordinator were both vacant and they were using agency chefs. This would explain why mum complained of a lack of mental and physical stimulation, poor food, and a lack of organisation.
We gave Shepley five days notice that we were moving mum and even confirmed the time, she was left in her room with nothing packed or prepared. They even forgot to provide her medication!
She has stressed that the carers were absolutely lovely but they seemed overstretched.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Shepley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Shepley House is calculated as follows: ( (280 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shepley House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Jon

Jon Horan

Job Title: Home Manager Joined: 2013

Jon has worked for Borough care since May 2013. He has worked many roles starting as a Care Assistant at Shepley House, then onto Senior Care, and Night Senior Care and was then made Deputy Manager at Reinbek.


In September 2022 Jon was made Manager at Shepley House. Jon's passion for care started at Shepley House building relationships and knowing you are making a difference in residents' lives.


Jon says 'I am very passionate about Shepley House and extremely proud to be manager here, no Two days are ever the same, I enjoy greeting our residents each morning seeing the positive interactions between them and our staff, enjoy seeing the relationships grow between residents loved ones and staff and feel very honoured that they put their complete trust in us to look after their most treasured loved ones, they leave here knowing they are safe and well looked after. I am very proud of the amazing care team we have here at Shepley House, knowing they go above and beyond for our residents each and every day.'

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shepley House to verify any information. View our terms and conditions. Shepley House has an Enhanced Service - more info.