






Shepley House is a purpose-built care home located in a residential area of Hazel Grove.
The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.
There is a good-sized garden which includes a large patio area.
The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
Care Provided by Shepley House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Shepley House for full pricing details and T&Cs.
Contact Shepley House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Borough Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jon Horan (Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (5)
Shepley House Reviews (91)
Shepley House has a Review Score of 9.9 (9.919) out of 10, based on 29 reviews in the last 2 years.
Over all time Shepley House has 91 reviews.
What can I say..? Dad needed a new care home as the place he was in was not a good fit. We needed to get this one right and boy is it right! Dad is the happiest we've seen him for a very long time, he is always doing something rather than just sitting in his room. The staff are always smiling and nothing is too much trouble. They literally think of everything. I can't think of anywhere else I'd rather my dad be. John, Charli, Jan (oh we do love Jan..) and everyone are amazing and Dad loves them all. Well done all at Shepley House, keep up the incredible work you all do
Thank you for your kind words, I will be sure to pass these on to the wonderful team at Shepley house.
My mum has been in Shepley House for just over a year now. From day 1 she settled in and understood it was her home now. The staff are always nice and help with my mum's needs. They are all very caring. They have lots of entertainment with regular singers and people coming in. The rooms are nice and all the decor is of high standard in the lounges etc. I am very happy we found Shepley House for my mum
Thank you for your kind words, I will be sure to pass these on to the wonderful team at Shepley house.
Everyone is very friendly & very happy to see you, the staff are very helpful & nothing is to much trouble, even the residents all seem very glad to see you & the house & my husbands room is very clean & tidy all the time.
Thank you for the lovely review, I will be sure to pass on the amazing comments and kind words to the team here at Shepley House.
I find everyone very friendly, very helpful and always happy to help. The home itself is very clean and tidy at all times. The residents here all seem happy and well cared for.
Firstly, we would like to give a big thankyou to the amazing team at Shepley House, who have given Dad, constant exceptional care over the last four years. The staff at Shepley House, led by the Manager and the deputy, are a warm, caring, professional team, always treated dad with the utmost dignity and respect. Shepley House became Dad's home; everyone became an extended family to us. All the staff went above and beyond to make sure Dad was comfortable and had everything he needed. When we visited Dad, we were always made to feel very welcome, everyone was friendly, approachable and responsive to any questions we had. Dad had a lovely room, furnished with his own armchair, TV and personal belongings, which overlooked the large, lovely Garden. Shepley provide a full programme of entertainment and activities; Dad was encouraged to participate or just watch if that suited him. We would highly recommend Shepley House as Care Home, and we would give Shepley House 5 stars plus.
Staff are always very friendly and helpful both towards myself and my father in law. We are kept informed of what is going on with my father in laws care, either in person or by phone.
Thank you very much for the lovely review, I will be sure to pass on the comments to the amazing team at Shepley House.
My mum has only been in a few weeks but has settled in really well. I am completely satisfied with the care she is receiving.
Thank you very much for the lovely review, I will be sure to pass on the comments to the amazing team at Shepley House.
My dad spent many years in Shepley House and was cared for brilliantly, was so happy when 7 years later we had to make the decision to put Mum in care and Shepley had a room for her. Many of the lovely staff are still here and it is just like we have never been away. Mum has settled really well and is looked after with care and dignity. Massive big thanks to everyone.
Thank you for the lovely review, I will be sure to pass the comments on to the amazing team at Shepley House.
My husband and I visit weekly and find him well-looked after and comfortable.
Thank you for the lovely review, I will be sure to pass on your comments and review to the amazing team at Shepley House.
Mum seems to have settled well and looks comfortable when she is visited. Things do go missing from her room I now know and understand that this can't be helped. All the staff I have met or seen have been helpful and dealt with my mum in a respectful and dignified manner.
Thank you for your review of Shepley House. We appreciate your understanding with regard to missing items, which we always do our best to locate. We will pass on your kind words about the care and dignity your mum has received to our wider staff team.'
Shepley House is an amazing place with amazing, dedicated and caring staff who are always friendly and helpful. My mum has lived here for over five years and I can't commend it enough. There are always activities going on and the food and beverages are first-class.
Thank you for your kind words. I will be sure to pass on the wonderful comments to the team at Shepley House.
Shepley House provides the highest levels of care to all residents and I know that my mum is much loved by the staff. The atmosphere is calm, friendly, clean and light. Beautifully decorated and no 'swirly' carpets - lovely tiled floors, always clean.
Thank you for your kind words. I will be sure to pass on the wonderful comments to the team at Shepley House.
Lovely staff who really care for the residents. The home is clean, light and bright and since the new manager arrived it is better than ever. Lovely calm and homely atmosphere.
Thank you for your kind words, I will be sure to pass on the wonderful comments to the team at Shepley House.
We love Shepley House. Everyone is so very friendly and helpful. The atmosphere is warm and welcoming and our mum feels so at home here. She is happy and relaxed, a blessing. Thank you Shepley - greater than ever since the new manager arrived.
Thank you for your kind words, I will be sure to pass on the wonderful comments to the team at Shepley House.
The staff and management are very helpful and friendly. Dad is in a caring home.
Thank you for the wonderful review and kind words, I will be sure to pass these on to our amazing team at Shepley.
I’m not going to say in detail on here, but I do not recommend this home. I took my mother out last Sunday when I visited, without warning, and no one has even called me to ask why! Eight days have passed, if I were the manager I’d want to know why. I now have my 92-year-old mother at home with me.
Thank you for your comments, we have received your concern and we are investigating. However, we have tried to contact your mother’s next of kin since her departure from the home, and have had no response. We also know that you have contacted our local social worker team who in turn contacted us;...
She is very happy there, which gives us peace of mind.
Thank you.
My mum has been a resident at Shepley House for two and a half years now, and in that time, we have experienced the full range of what it has been like as a resident and as a family member. Shepley went through a very difficult time with management changes and staff changes. At one point, it felt like there was a new manager every week! The home is currently being run by a new manager, who is excellent. He listens to his residents, his staff and to families of residents. He will do whatever he can to accommodate any additional needs your loved one may have. Since he has been in charge, there is now a full complement of staff on the books, the agency is only being used in absolute emergencies, the residents have loads of activities and trips to keep them entertained, and the home has improved no end. It may look old and a bit tired at times, but it is clean, welcoming and has a very caring environment which is clear from when you enter the home. Mum is extremely happy now. Well done, Shepley
Thank you very much for your kind words; I will be sure to pass these on to our wonderful team at Shepley.
The staff treat the residents with compassion and care. The manager and the team run the home where the resident's needs are the utmost priority. Efforts are made to create a nice atmosphere in the home. It's comforting to know my wife is being looked after. Also, I am made welcome on my visits to be with her.
Thank you very much for your kind words; I will be sure to pass these on to the whole team here at Shepley House.
The management team genuinely listen to what you have to say and actively encourage you to discuss any questions the residents may have, which is excellent. The office side is run by one member of staff, who has every duty at her fingertips - excellent.
Shepley House - ten out of ten! Keep doing what you are doing.
Thank you for the amazing comments; I will ensure the comments are passed on to the whole team here at Shepley House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 August 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shepley House.
There are no upcoming events for Shepley House.
Awards / Recognitions (3)
- 31 Jan 2025Recipient: Borough Care Ltd
- 31 Jan 2024Recipient: Borough Care Ltd
- 28 Feb 2023Recipient: Borough Care Ltd
Accreditations
There are no accreditations posted yet for Shepley House.
Meet the Team (1)

Jon has been part of the Borough Care community since May 2013, starting as a Care Assistant and working his way up to Home Manager at Shepley House. Over the years, he has loved building strong, trusting relationships with residents and their families, making a real difference in their lives every day.
Jon is proud to lead such a caring, dedicated team and is passionate about creating a friendly, welcoming atmosphere where everyone feels at home. His favourite part of the day is greeting residents each morning and seeing the smiles, laughter, and happy moments shared with the team.
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