Shepley House

Eyam Road, Hazel Grove, Stockport SK7 6HP
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9.6 72 Reviews
  • Shepley House, Stockport
Shepley House is a purpose-built care home located in a residential area of Hazel Grove.

The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.

There is a good-sized garden which includes a large patio area.

The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jon Horan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Shepley House Reviews (72)

9.6

Shepley House has a Review Score of 9.6 (9.626) out of 10, based on 17 reviews in the last 2 years.
Over all time Shepley House has 72 reviews.

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Date Published
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Reviewer Connection to Shepley House
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Total of 72, showing 21-40
Review from Norma S (Wife of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Shepley House for four years and has received love and wonderful care over this time. The staff are always happy to do anything I ask of them.
Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words; I will be sure to pass these on to the team at Shepley House.

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Review from Dave C (Son of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sheply is caring for both my mum and dad, who've been residents for over two years now. The team at Sheply have continued to give the best care for them both consistently, and as their needs have changed (both have dementia), they have strived to always do the best for them both and to give Mum and
Dad the best care possible.
We have, as a family, always been made to feel both welcomed and included in their care.
All the team at Sheply are amazing, and we've got to know them all well and consider them to be good friends to us, Mum and Dad.
Sheply is a safe and friendly environment.
Thanks to all the team.
Reply from Jon Horan, Home Manager at Shepley House

Thank you for your kind words; I will be sure to pass these on to the team at Shepley.

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Review from Barbara T (Next of Kin) published on 20 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Good friendly staff, but not enough of the of them. Excellent cleanliness all around the home.
Very informative and helpful office staff.
Could do with more motivation for the residents.
Residents not always wearing their own clothes - laundry staff?
Generally, a happy atmosphere.
Reply from Rebecca Ogujor, Home Manager at Shepley House

Thank you for your review. It helps us to continually improve the service we offer and strive for excellence. We have recently had a successful recruitment drive and our Activities and Lifestyle Facilitator is planning lots of fun activities over the coming weeks and months.

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Review from D M (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find the staff wonderful in the way they take care of mum.
We also find the environment very warm and welcoming.
Communication from Shepley House is very good.
All considered, we have peace of mind that our mum is in very good hands.
Reply from Rebecca Ogujor, Home Manager at Shepley House

Thank you for your review; it is lovely to hear your kind and positive feedback. I will share your feedback with the team at Shepley House.

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Review from R G (Husband of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been happy with the care provided so far, and my wife seems to be happy with the care she's receiving. My wife enjoys taking part in all the activities, which are always fun. The staff are always polite and helpful.
Reply from Julie Sutton, Operations Director at Shepley House

Thank you for your feedback; we appreciate you taking the time to leave a review. I will ensure your comments are passed on to the staff team.

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Review from Nick C (Son of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
This review is based on my mum's respite experience at Shepley House for seven weeks up to 29/01/22.
Mum has early-stage dementia but had some falls that resulted in her needing respite care.
When she arrived at Shepley from the hospital for her pre-organised admission, she was refused as Shepley
had insufficient staff available and so was returned to the hospital.
Mum complained that the standard of the food deteriorated shortly after her arrival.
When I raised my mum's concerns it transpired that the positions of Home Manager and Activities Co-ordinator were both vacant and they were using agency chefs. This would explain why mum complained of a lack of mental and physical stimulation, poor food, and a lack of organisation.
We gave Shepley five days notice that we were moving mum and even confirmed the time, she was left in her room with nothing packed or prepared. They even forgot to provide her medication!
She has stressed that the carers were absolutely lovely but they seemed overstretched.
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Review from Chloe T (Niece of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic. Communication is amazing, Covid procedures are followed very thoroughly to ensure safety. Staff are well dressed and very polite and helpful. When my uncle got confused, the lady was extremely good with him, got down to his level and treated him with thorough respect.
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Review from Lesley B (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is bound to be hard for any family member of someone suffering from Alzheimer's or a related condition. At Shepley, we know that my dad received, quite simply, the best care we could ever have hoped for. The staff were all extremely human, and I'm sure they are dedicated to their profession. I highly
recommend.
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Review from Enid B (Wife of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were extremely friendly and went out of their way to help us celebrate our Diamond Wedding (60th). They provided sandwiches and cakes and decorated the room with streamers. None of this was essential; it was the extra bit of care, thoughtfulness and understanding they gave on all our visits
every time we saw my husband.
Reply from Rebecca Abrahams, Care Home Manager at Shepley House

We are so glad we were able to be a part of that special day for you both to make it as special as it could be under the circumstances. Thank you for your lovely feedback.

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Review from Jane E (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Shepley House are brilliant.
The managers, carers and all other support staff really care. They work really hard to look after the residents.
My parents always look well cared for.
When my mum was dying, nothing was too much trouble. She was treated so kindly, and her dignity considered
at all times. In difficult circumstances, myself and my sister were also looked after so we could be with her in her final hours.
The support emotionally for Dad was excellent too.
Thank you to all of you.
Reply from Julie Sutton, Operations Director at Shepley House

Thank you for the lovely feedback. We are very happy to hear that you felt so supported by the staff team during such a difficult time.

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Review from J F (Daughter of Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a dementia diagnosis in 2014 and struggling to cope, my mum became a resident at Shepley House in February 2020. Feeling that I had let my mum down, I now realise it was now the right decision. My mum is treated with respect and dignity and kept safe by an amazing team of dedicated staff who
feel like an extended family. My mum looks well and is very relaxed. So a huge thank you to the Shepley family for everything you do regardless of circumstances. Keep up the good work and hope to see you soon.
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Review from Martin G (Son of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Shepley House since September 2019 and has settled in well. My wife and I and our family have been very impressed with the care and attention given to Mum, and with the standards of cleanliness, respectfulness, health and safety, and security. Mum likes the carers very much and enjoys
the food. Her room is comfortable, clean and with a good view of the garden, which she likes.
This year the COVID crisis has made it particularly difficult for staff and residents alike, with the huge restrictions on visiting creating a strange reduction in contact with family and friends, but though she has been aware of the reasons, Mum doesn’t seem to have been badly affected, thanks to the staff.
Mum has recently had a birthday, and the staff could not have given her a more special day, with a party, cake, a singer and more.
I consider ourselves very fortunate to have been put in touch with Shepley House when it became necessary for Mum to go into care.
Reply from Valerie Egan, Head of Care Services at Shepley House

Many thanks for your kind words. I will ensure that they are passed to the team.

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Review from Brian L (Son of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff have been very helpful and professional especially during the Covid-19 pandemic. Organised afternoon activities seem to be varied, thoughtful, and stimulating, particularly for residents with dementia and similar difficulties. Visits are always enjoyable. Thank you.
Reply from Valerie Egan, Head of Care Services at Shepley House

Many thanks for your kind words, I will ensure that they are passed to the team.

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Review from Denise K (Daughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only recently become a resident at Shepley House on 18th August 2020 following an emergency admission to hospital from her home on 24th July 2020 and on discharge, it was deemed a care home to now be the most optimal placement for Mum due to her care needs increasing significantly. Mum has
vascular dementia. I could not have been more impressed and reassured by all the staff I have had contact with either via phone or face to face. They have all been welcoming, helpful, respectful and enthusiastic which is a complete credit to them (and the management team) at Shepley House especially working in these unprecedented circumstances. I have recently been able to make social distancing visits in the garden which has been wonderful for both myself and my mum. The staff have been extremely warm, cheerful and welcoming and especially kind and attentive to Mum. I cannot thank them enough for their care and kindness.
Reply from Valerie Egan, Head of Care Services at Shepley House

Many thanks for your kind words, I will ensure that they are passed on to the team.

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Review from Martin J (Son of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is an Alzheimer’s patient with severe walking difficulties. Since entering Shepley House our mother has never been happier and content. The staff and care she receives is second to none, and the improvements in mum's walking abilities in the short time she has been in is tremendous.
It is
truly noticeable the staff who work here thoroughly love their jobs and engage physically and mentally with the residents by encouraging them to join in their activities.
The gardens and gazebos are beautiful. The food is excellent freshly cooked with plenty of choice.
Whenever we visit we always find the atmosphere at the home warm, fun and friendly. We would highly recommend Shepley house to anyone considering having their family member here. Thank you Shepley House for all your hard work, care and consideration.
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Review from B C (Daughter-in-law of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home treats the residents really well. They go out to the local cafe and garden centre, which my mother-in-law really enjoys as she used to visit them a lot when her husband was alive. They have set up a very robust process for visiting recently, which works really well, and she loves seeing
her family again. She enjoys all the extra activities provided, especially the singers.
Reply from Valerie Egan, Head of Care Services at Shepley House

Thank you for your kind words. I will ensure that the team at Shepley are made aware of your kind comments.

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Review from Philip O (Son of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with my mother's care. Staff helpful and very caring. Activities within the home a real bonus and enjoyable. The garden a real necessity. It is brilliant to be able to let residents outside for fresh air and change of scenery.
Reply from Valerie Egan, Head of Care Services at Shepley House

Many thanks for your kind words, I will ensure that all the team are aware.

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Review from J F (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely helpful and cooperative. They help Mum with all aspects of day to day living and keep in touch with me on a regular basis.
Reply from Valerie Egan, Head of Care Services at Shepley House

Thank you for your kind words; I will ensure that staff are informed.

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Review from Liz D (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pass on my Congratulations to Shepley.
I visited my mum yesterday in the gardens for the 1st time in person since the lockdown. It was so lovely to see mum, it really was and it was Shepley who made this possible.
The gardens and gazebo’s that they had put up were absolutely beautiful.
They have worked so hard. Everything was so lovely, tables in between the residents and relatives with flowers on. The attention to detail was first class and made the visit so pleasant. It really was beautiful, they have made the most of their garden and maximised it to its full potential.
Well done Shepley and thanks for all your hard work!
You really are an inspiration.
Reply from Valerie Egan, Head of Care Services at Shepley House

Many thanks for your kind words. I will ensure that all staff are made aware.

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Review from B H (Son of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother an Alzheimer's patient has never been happier or more content in her life as she is now. The staff and care are second to none. Mum joins in with activities with a passion. She is incredibly settled which has helped with her own frail mind and my own
Reply from Valerie Egan, Interim Head of Care Services at Shepley House

Thank you for your comment I will ensure that the manager and staff are informed.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Shepley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.626 for Shepley House is calculated as follows: ( (150 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 203 Ratings = 4.626
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shepley House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Jon

Jon Horan

Job Title: Home Manager Joined: 2013

Jon has worked for Borough care since May 2013. He has worked many roles starting as a Care Assistant at Shepley House, then onto Senior Care, and Night Senior Care and was then made Deputy Manager at Reinbek.


In September 2022 Jon was made Manager at Shepley House. Jon's passion for care started at Shepley House building relationships and knowing you are making a difference in residents' lives.


Jon says 'I am very passionate about Shepley House and extremely proud to be manager here, no Two days are ever the same, I enjoy greeting our residents each morning seeing the positive interactions between them and our staff, enjoy seeing the relationships grow between residents loved ones and staff and feel very honoured that they put their complete trust in us to look after their most treasured loved ones, they leave here knowing they are safe and well looked after. I am very proud of the amazing care team we have here at Shepley House, knowing they go above and beyond for our residents each and every day.'

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