Shepley House

Eyam Road, Hazel Grove, Stockport SK7 6HP
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9.6 72 Reviews
  • Shepley House, Stockport
Shepley House is a purpose-built care home located in a residential area of Hazel Grove.

The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.

There is a good-sized garden which includes a large patio area.

The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
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Care Provided by Shepley House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jon Horan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Shepley House Reviews (72)

9.6

Shepley House has a Review Score of 9.6 (9.628) out of 10, based on 16 reviews in the last 2 years.
Over all time Shepley House has 72 reviews.

Overall Experience
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Date Published
  • 72
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Reviewer Connection to Shepley House
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Total of 72, showing 61-72
Review from Joyce B (Wife of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shepley House is an excellent professional and caring home.
The carers certainly deserve their name as nothing is too much trouble for both residents and visitors.
There are activities each day and also excursions which many residents seem to enjoy.
I would certainly recommend Shepley House to any
other family or friends.
Reply from Nerys Carpenter, Home Manager at Shepley House

What wonderful and fantastic comments - A Big Thank You!


Myself and the whole Team are so very pleased and can't stop smiling.

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Review from D D (Husband of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Shepley House for seven months. She is very happy and enjoys the surroundings. Care staff are very kind and supportive, the activities person is very good.


I am happy that my wife is here and enjoying her state of life.

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Review from G L (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always seems happy and well cared for the staff are friendly and helpful with the residents always calling them by name and having a little chat with them. We are always made welcome and encouraged to ask any questions.
Reply from Nerys Carpenter, Home Manager at Shepley House

Thank you so much for your lovely comments. I will ensure everyone knows.

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Review from Kenneth A (Husband of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the residents have an excellent standard of care and attention. The staff are very caring in all departments.
Reply from Nerys Carpenter, Home Manager at Shepley House

Thank you for a lovely review. The team will be very pleased.

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Review from D G (Friend of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The time my friend has been here I found the place clean and well organised. I would like to mention the staff are very helpful and pleasant. I would recommend Shepley House if I was asked.
Reply from Nerys Carpenter, Home Manager at Shepley House

Thank You. Opinions count to ensure we are doing everything correctly and that our residents, friends and families feel comfortable at Shepley House.

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Review from D P (Son of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident at Shepley House for the last three years. Her care during this time has been excellent, the staff are friendly and thoughtful. They deal with my mum in a professional manner and always treat her with respect. If there are any issues or concerns these are dealt with in a timely
fashion by the staff and management.
The standard of food is excellent and there is always plenty of choice.
Recently an activities officer has been employed at the home. This now means that activities are arranged on a daily basis which is a very positive move. This new member of staff is full of energy and enthusiasm and does an excellent job. It was my mum’s birthday recently and a singer was brought in to entertain her and the residents. My mum loves to sing along and despite her Alzheimer’s disease, she knows all the words to the songs. The kitchen staff also baked her a cake.
My mum is happy at the home and I am also happy with the level of care she receives.
Reply from Nerys Carpenter, Home Manager at Shepley House

Thank you so much for your kind words. I will pass onto everyone and its a pleasure to have your mum stay with us. The staff work very hard and the enthusiasm shown is uplifting to all!

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Review from Barbara B (Wife of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support from all staff who are caring. Food is excellent. My husband has been a resident for 6 months now and he is very happy and settled. The activities coordinator works very hard to provide many varied and stimulating activities including Chinese culture with Chinese New Year being celebrated.
Reply from Nerys Carpenter, Home Manager at Shepley House

Thank you so much for your lovely words and I speak for myself and the staff team that we are all very very pleased and it is a pleasure.

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Review from Sarah B (Daughter-in-law of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law is happy and content in the home.
She is enjoying herself in the activities they encourage her to do.
She is eating well and seems physically fitter than she has been for a number of years.
The staff are friendly, helpful and caring and there is a good atmosphere.
The new management
team seem to be making some positive improvements.
Well done and keep going!
Reply from Nerys Carpenter, Home Manager at Shepley House

Thank you for your lovely comments. Myself and all the team have one thing on our minds and that's to ensure a happy, friendly environment for all.

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Review from Tina G (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother came into this care home in November 2014. She settled in well and is very happy here. This was a huge relief to her family. During this time we, her family, have witnessed some changes but more recently there was a change of manager. She has definitely brought new life and ideas to the home.
An example of this is that all the resident's doors now look like proper house front doors with letterboxes. The activities in the home are often varied and run exceptionally well by a very kind and enthusiastic lady. The staff, carers and management are all very capable and excellent at coping with the challenges they face at dealing with the needs of the residents.
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Review from Janet G (Daughter of Resident) published on 22 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was the first time we have used respite care for Mum. Everyone in the team were friendly and made us and Mum feel welcomed at our initial assessment.
Mum was looking forward to going into Shepley whilst we were away, and it gave us peace of mind too.
We spoke to Mum everyday and when we returned
home and picked Mum up, she had said how well cared for she had been.


Thank you to all the staff. Mum is staying again in May, and she is looking forward to seeing everyone again.

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Review from Christine E (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The review for my mum was carried out in a very friendly caring manner. My mum has alzheimers, however, she was still included in all conversations. The social worker, assistant and the care home officer were all talking to mum which made her relaxed and she enjoyed the review. All aspects of my mum's
care were explained fully to my brother and myself. After the review we left feeling confident that our mum was in a very safe and caring environment which we feel may also broaden our mum's ability for the future.
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Review from Paul B (Son of Resident) published on 10 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, a good home for my mother. Staff are very diligent and caring in their day to day dealings with the residents. My only real concern is the lack of security on the front entrance - visitors need to be seen and told to sign in properly.
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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Shepley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.628 for Shepley House is calculated as follows: ( (142 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 191 Ratings = 4.628
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shepley House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Jon

Jon Horan

Job Title: Home Manager Joined: 2013

Jon has worked for Borough care since May 2013. He has worked many roles starting as a Care Assistant at Shepley House, then onto Senior Care, and Night Senior Care and was then made Deputy Manager at Reinbek.


In September 2022 Jon was made Manager at Shepley House. Jon's passion for care started at Shepley House building relationships and knowing you are making a difference in residents' lives.


Jon says 'I am very passionate about Shepley House and extremely proud to be manager here, no Two days are ever the same, I enjoy greeting our residents each morning seeing the positive interactions between them and our staff, enjoy seeing the relationships grow between residents loved ones and staff and feel very honoured that they put their complete trust in us to look after their most treasured loved ones, they leave here knowing they are safe and well looked after. I am very proud of the amazing care team we have here at Shepley House, knowing they go above and beyond for our residents each and every day.'

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