






Shepley House is a purpose-built care home located in a residential area of Hazel Grove.
The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.
There is a good-sized garden which includes a large patio area.
The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
Care Provided by Shepley House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Shepley House for full pricing details and T&Cs.
Contact Shepley House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Borough Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jon Horan (Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (5)
Shepley House Reviews (91)
Shepley House has a Review Score of 9.9 (9.919) out of 10, based on 29 reviews in the last 2 years.
Over all time Shepley House has 91 reviews.
Also, they are there for the family as well.
Thank you for taking the time to write a review. Your feedback is greatly appreciated.
Lovely atmosphere. Welcoming and very caring staff.
It has taken time for her to come to terms with being reliant on other people to help her with everyday tasks, getting dressed, washing, toilet, etc.
She seems usually very happy and jokes with the staff.I appreciate the entertainment and days out they put on, my Mother does really enjoy going out.
The comments indicate just how far mum as progressed and settled into the home. Thank you for the comments and I will pass onto all the staff.
My Grandmother had advanced Dementia and used the day care services at Shepley House. She looked forward to going every day and was especially fond of the dinners that were provided.
Everyone we dealt with was absolutely lovely and extremely accommodating.The food was fabulous, there is a lot of space to move around, both inside and outside, which was important for my Gran, and they have an activities coordinator that provided activities and entertainment on a daily basis.
They have an on-site hairdresser, a visiting chiropodist and a regular GP round, that they included my Gran in if needed, which was a godsend as her dementia progressed.
We gradually increased the number of days and respite care my Gran received, it was very comforting knowing that she was as well looked after at Shepley House as she was at home.
Thank you for your wonderful comments. Gran was an absolute pleasure to care for and myself and team miss her greatly.
My wife was a resident at Shepley House for six months. At 93 she was frail and had dementia, but she was well cared for and I could not have wished for a better place during her final days.
I feel my father is happy, settled and well cared for at Shepley House. The staff are attentive, friendly and fun. They provide a wide range of activities to stimulate and entertain them. The food is excellent, freshly cooked and plenty of choices available. If he is asleep, they always save him some for later. Family and friends are welcome anytime and encouraged to join in the activities.
My father has been living at Shepley House for nearly a year and had settled in great and better than the previous home he was residing in. He is always being invited to join various activities in the home and he loves the entertainment they provide. I Think it’s a great place with fantastic staff who go above and beyond to make residents feel welcome and relatives at ease.
However, the paperwork side is below par and, maybe, understaffed eg list of resident's possessions lost and never found; payment invoices only forthcoming after repeated reminders (from us) etc.
Thank you for your kind words, I will pass this onto the team.
She has bad dementia and has little grip on life but the staff are very kind to her.
The home has been recently decorated and really does look very nice.
Thank you for the kind feedback, we will share with the team
Shepley House is a very welcoming and friendly place to visitors and to residents. I feel like they have taken extra care when welcoming in new residents like my grandad and offer exceptional living standards.
Thank you for your kind feedback
Staff care about each other, the residents and their visitors. They look after the safety of the residents as well as their health and wellbeing.
The entertainment is enjoyable and approachable for the needs of the residents and brings back their past memories.
The garden is well looked after and easily accessible to both residents and their visitors (weather permitting).
Thank you for the kind feedback.
They include bingo, musical entertainment, games, visits to garden centres, tea dances, etc.
The menu is varied and well served.
All in all, I think the staff at Shepley House are the best.
Constant medical checks, hairdressers, manicures, etc.
Excellent.
Thank you for your feedback.
All carers are understanding and helpful with my father's condition. There are lots of helpful activities and events to keep them occupied and interested in everyday life whilst allowing them to decide if they want to participate.
Thank you for the kind feedback, we will share with the team.
My mother has been resident at Shepley House since June 2018. We visited a number of care homes and were impressed with the cleanliness and general feel of the property, particularly the garden which has been a great asset throughout the lovely summer we have had. The staff have been great, especially the lady who organises entertainment and trips out. So far mum has been to Southport, Chester Zoo, local parks and garden centres. There are regular events organised such as singers, dancing etc which everyone seems to enjoy. The lounge which my mum uses is bright, spacious and airy. The food seems good and served in all the lounges which makes it more private for the residents who can eat in small groups.
Thank you for the kind feedback which we will pass to our team.
I visit my friend twice a week at different times and days. The home is very clean, no smells. The activity organiser does an excellent job and the residents enjoy the singer when he/she comes in the afternoon. Also, the trips out are very good and various other activities such as bingo. The staff are caring and kind.
The staff are always happy and patient, very attentive to my father's needs.
The care the home provided for my Mother, who was confined to her bed after a bad fall, has been without a flaw. The staff and management are excellent and any request I asked of them they carried out without delay. The facilities are bright and cheerful with plenty of activities and catered for residents who had the opportunity to use them. Staff and management are very helpful considering the extremely difficult tasks they have to perform. In conclusion, I could not have been more pleased with the care they provided.
The activity programmes at Shepley House are wonderful and very enthusiastic. My Mum engages with the different social events and is happy to join in.
My adorable mum spent the last few months of her life at Shepley House. I visited her every day and couldn't have been happier with the excellent management and amazing carers at this home. Nothing was too much trouble. I wish I could mention names in this review because my mum was so well loved by the staff and management here. I really can't thank them enough for making my mum so comfortable, each and every staff member has a heart of gold and are so welcoming. I will continue to visit Shepley House because I've made some great friends there and it was always a pleasure to visit them and my mum. Without mentioning names I will always be eternally grateful for your warm, friendly and caring nature, not to mention the professionalism with which everyone carries out their duties. The rooms and communal areas are spotlessly clean. There is a heartwarming warmth as soon as you walk in. Every one of the staff know how happy my mum was, so once again thank you all so much you are true superstars.
It was an absolute pleasure to have known your mum and to take care of her. All the staff will miss her greatly and please keep in touch.
The carers certainly deserve their name as nothing is too much trouble for both residents and visitors.
There are activities each day and also excursions which many residents seem to enjoy.
I would certainly recommend Shepley House to any other family or friends.
What wonderful and fantastic comments - A Big Thank You!
Myself and the whole Team are so very pleased and can't stop smiling.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 August 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shepley House.
There are no upcoming events for Shepley House.
Awards / Recognitions (3)
- 31 Jan 2025Recipient: Borough Care Ltd
- 31 Jan 2024Recipient: Borough Care Ltd
- 28 Feb 2023Recipient: Borough Care Ltd
Accreditations
There are no accreditations posted yet for Shepley House.
Meet the Team (1)

Jon has been part of the Borough Care community since May 2013, starting as a Care Assistant and working his way up to Home Manager at Shepley House. Over the years, he has loved building strong, trusting relationships with residents and their families, making a real difference in their lives every day.
Jon is proud to lead such a caring, dedicated team and is passionate about creating a friendly, welcoming atmosphere where everyone feels at home. His favourite part of the day is greeting residents each morning and seeing the smiles, laughter, and happy moments shared with the team.
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