






Shepley House is a purpose-built care home located in a residential area of Hazel Grove.
The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.
There is a good-sized garden which includes a large patio area.
The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
Care Provided by Shepley House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Shepley House for full pricing details and T&Cs.
Contact Shepley House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Borough Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jon Horan (Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (5)
Shepley House Reviews (91)
Shepley House has a Review Score of 9.9 (9.919) out of 10, based on 29 reviews in the last 2 years.
Over all time Shepley House has 91 reviews.
We have, as a family, always been made to feel both welcomed and included in their care.
All the team at Sheply are amazing, and we've got to know them all well and consider them to be good friends to us, Mum and Dad.
Sheply is a safe and friendly environment.
Thanks to all the team.
Thank you for your kind words; I will be sure to pass these on to the team at Shepley.
Very informative and helpful office staff.
Could do with more motivation for the residents.
Residents not always wearing their own clothes - laundry staff?
Generally, a happy atmosphere.
Thank you for your review. It helps us to continually improve the service we offer and strive for excellence. We have recently had a successful recruitment drive and our Activities and Lifestyle Facilitator is planning lots of fun activities over the coming weeks and months.
We also find the environment very warm and welcoming.
Communication from Shepley House is very good.
All considered, we have peace of mind that our mum is in very good hands.
Thank you for your review; it is lovely to hear your kind and positive feedback. I will share your feedback with the team at Shepley House.
We've been happy with the care provided so far, and my wife seems to be happy with the care she's receiving. My wife enjoys taking part in all the activities, which are always fun. The staff are always polite and helpful.
Thank you for your feedback; we appreciate you taking the time to leave a review. I will ensure your comments are passed on to the staff team.
Mum has early-stage dementia but had some falls that resulted in her needing respite care.
When she arrived at Shepley from the hospital for her pre-organised admission, she was refused as Shepley had insufficient staff available and so was returned to the hospital.
Mum complained that the standard of the food deteriorated shortly after her arrival.
When I raised my mum's concerns it transpired that the positions of Home Manager and Activities Co-ordinator were both vacant and they were using agency chefs. This would explain why mum complained of a lack of mental and physical stimulation, poor food, and a lack of organisation.
We gave Shepley five days notice that we were moving mum and even confirmed the time, she was left in her room with nothing packed or prepared. They even forgot to provide her medication!
She has stressed that the carers were absolutely lovely but they seemed overstretched.
Absolutely fantastic. Communication is amazing, Covid procedures are followed very thoroughly to ensure safety. Staff are well dressed and very polite and helpful. When my uncle got confused, the lady was extremely good with him, got down to his level and treated him with thorough respect.
It is bound to be hard for any family member of someone suffering from Alzheimer's or a related condition. At Shepley, we know that my dad received, quite simply, the best care we could ever have hoped for. The staff were all extremely human, and I'm sure they are dedicated to their profession. I highly recommend.
The staff were extremely friendly and went out of their way to help us celebrate our Diamond Wedding (60th). They provided sandwiches and cakes and decorated the room with streamers. None of this was essential; it was the extra bit of care, thoughtfulness and understanding they gave on all our visits every time we saw my husband.
We are so glad we were able to be a part of that special day for you both to make it as special as it could be under the circumstances. Thank you for your lovely feedback.
The managers, carers and all other support staff really care. They work really hard to look after the residents.
My parents always look well cared for.
When my mum was dying, nothing was too much trouble. She was treated so kindly, and her dignity considered at all times. In difficult circumstances, myself and my sister were also looked after so we could be with her in her final hours.
The support emotionally for Dad was excellent too.
Thank you to all of you.
Thank you for the lovely feedback. We are very happy to hear that you felt so supported by the staff team during such a difficult time.
Following a dementia diagnosis in 2014 and struggling to cope, my mum became a resident at Shepley House in February 2020. Feeling that I had let my mum down, I now realise it was now the right decision. My mum is treated with respect and dignity and kept safe by an amazing team of dedicated staff who feel like an extended family. My mum looks well and is very relaxed. So a huge thank you to the Shepley family for everything you do regardless of circumstances. Keep up the good work and hope to see you soon.
This year the COVID crisis has made it particularly difficult for staff and residents alike, with the huge restrictions on visiting creating a strange reduction in contact with family and friends, but though she has been aware of the reasons, Mum doesn’t seem to have been badly affected, thanks to the staff.
Mum has recently had a birthday, and the staff could not have given her a more special day, with a party, cake, a singer and more.
I consider ourselves very fortunate to have been put in touch with Shepley House when it became necessary for Mum to go into care.
Many thanks for your kind words. I will ensure that they are passed to the team.
All staff have been very helpful and professional especially during the Covid-19 pandemic. Organised afternoon activities seem to be varied, thoughtful, and stimulating, particularly for residents with dementia and similar difficulties. Visits are always enjoyable. Thank you.
Many thanks for your kind words, I will ensure that they are passed to the team.
My mum has only recently become a resident at Shepley House on 18th August 2020 following an emergency admission to hospital from her home on 24th July 2020 and on discharge, it was deemed a care home to now be the most optimal placement for Mum due to her care needs increasing significantly. Mum has vascular dementia. I could not have been more impressed and reassured by all the staff I have had contact with either via phone or face to face. They have all been welcoming, helpful, respectful and enthusiastic which is a complete credit to them (and the management team) at Shepley House especially working in these unprecedented circumstances. I have recently been able to make social distancing visits in the garden which has been wonderful for both myself and my mum. The staff have been extremely warm, cheerful and welcoming and especially kind and attentive to Mum. I cannot thank them enough for their care and kindness.
Many thanks for your kind words, I will ensure that they are passed on to the team.
It is truly noticeable the staff who work here thoroughly love their jobs and engage physically and mentally with the residents by encouraging them to join in their activities.
The gardens and gazebos are beautiful. The food is excellent freshly cooked with plenty of choice.
Whenever we visit we always find the atmosphere at the home warm, fun and friendly. We would highly recommend Shepley house to anyone considering having their family member here. Thank you Shepley House for all your hard work, care and consideration.
The care home treats the residents really well. They go out to the local cafe and garden centre, which my mother-in-law really enjoys as she used to visit them a lot when her husband was alive. They have set up a very robust process for visiting recently, which works really well, and she loves seeing her family again. She enjoys all the extra activities provided, especially the singers.
Thank you for your kind words. I will ensure that the team at Shepley are made aware of your kind comments.
Generally very happy with my mother's care. Staff helpful and very caring. Activities within the home a real bonus and enjoyable. The garden a real necessity. It is brilliant to be able to let residents outside for fresh air and change of scenery.
Many thanks for your kind words, I will ensure that all the team are aware.
All staff extremely helpful and cooperative. They help Mum with all aspects of day to day living and keep in touch with me on a regular basis.
Thank you for your kind words; I will ensure that staff are informed.
I visited my mum yesterday in the gardens for the 1st time in person since the lockdown. It was so lovely to see mum, it really was and it was Shepley who made this possible.
The gardens and gazebo’s that they had put up were absolutely beautiful. They have worked so hard. Everything was so lovely, tables in between the residents and relatives with flowers on. The attention to detail was first class and made the visit so pleasant. It really was beautiful, they have made the most of their garden and maximised it to its full potential.
Well done Shepley and thanks for all your hard work!
You really are an inspiration.
Many thanks for your kind words. I will ensure that all staff are made aware.
My mother an Alzheimer's patient has never been happier or more content in her life as she is now. The staff and care are second to none. Mum joins in with activities with a passion. She is incredibly settled which has helped with her own frail mind and my own
Thank you for your comment I will ensure that the manager and staff are informed.
Sincere thanks to you and all your team for caring.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 August 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shepley House.
There are no upcoming events for Shepley House.
Awards / Recognitions (3)
- 31 Jan 2025Recipient: Borough Care Ltd
- 31 Jan 2024Recipient: Borough Care Ltd
- 28 Feb 2023Recipient: Borough Care Ltd
Accreditations
There are no accreditations posted yet for Shepley House.
Meet the Team (1)

Jon has been part of the Borough Care community since May 2013, starting as a Care Assistant and working his way up to Home Manager at Shepley House. Over the years, he has loved building strong, trusting relationships with residents and their families, making a real difference in their lives every day.
Jon is proud to lead such a caring, dedicated team and is passionate about creating a friendly, welcoming atmosphere where everyone feels at home. His favourite part of the day is greeting residents each morning and seeing the smiles, laughter, and happy moments shared with the team.
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