Shepley House

Eyam Road, Hazel Grove, Stockport SK7 6HP
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9.8 81 Reviews
  • Shepley House, Stockport
Shepley House is a purpose-built care home located in a residential area of Hazel Grove.

The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.

There is a good-sized garden which includes a large patio area.

The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
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Care Provided by Shepley House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1190 – £1228
  • Self-Funded Residential Dementia Care: £1190 – £1228

These prices are only a guideline, please contact Shepley House to find out the exact price for your requirements.

Contact Shepley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shepley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jon Horan (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Shepley House Reviews (81)

9.8

Shepley House has a Review Score of 9.8 (9.837) out of 10, based on 24 reviews in the last 2 years.
Over all time Shepley House has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Shepley House
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Total of 81, showing 41-60
Review from Martin G (Son of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Shepley House since September 2019 and has settled in well. My wife and I and our family have been very impressed with the care and attention given to Mum, and with the standards of cleanliness, respectfulness, health and safety, and security. Mum likes the carers very much and enjoys
the food. Her room is comfortable, clean and with a good view of the garden, which she likes.
This year the COVID crisis has made it particularly difficult for staff and residents alike, with the huge restrictions on visiting creating a strange reduction in contact with family and friends, but though she has been aware of the reasons, Mum doesn’t seem to have been badly affected, thanks to the staff.
Mum has recently had a birthday, and the staff could not have given her a more special day, with a party, cake, a singer and more.
I consider ourselves very fortunate to have been put in touch with Shepley House when it became necessary for Mum to go into care.
Reply from Valerie Egan, Head of Care Services at Shepley HouseMany thanks for your kind words. I will ensure that they are passed to the team.
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Review from Brian L (Son of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff have been very helpful and professional especially during the Covid-19 pandemic. Organised afternoon activities seem to be varied, thoughtful, and stimulating, particularly for residents with dementia and similar difficulties. Visits are always enjoyable. Thank you.
Reply from Valerie Egan, Head of Care Services at Shepley HouseMany thanks for your kind words, I will ensure that they are passed to the team.
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Review from Denise K (Daughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only recently become a resident at Shepley House on 18th August 2020 following an emergency admission to hospital from her home on 24th July 2020 and on discharge, it was deemed a care home to now be the most optimal placement for Mum due to her care needs increasing significantly. Mum has
vascular dementia. I could not have been more impressed and reassured by all the staff I have had contact with either via phone or face to face. They have all been welcoming, helpful, respectful and enthusiastic which is a complete credit to them (and the management team) at Shepley House especially working in these unprecedented circumstances. I have recently been able to make social distancing visits in the garden which has been wonderful for both myself and my mum. The staff have been extremely warm, cheerful and welcoming and especially kind and attentive to Mum. I cannot thank them enough for their care and kindness.
Reply from Valerie Egan, Head of Care Services at Shepley HouseMany thanks for your kind words, I will ensure that they are passed on to the team.
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Review from Martin J (Son of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is an Alzheimer’s patient with severe walking difficulties. Since entering Shepley House our mother has never been happier and content. The staff and care she receives is second to none, and the improvements in mum's walking abilities in the short time she has been in is tremendous.
It is
truly noticeable the staff who work here thoroughly love their jobs and engage physically and mentally with the residents by encouraging them to join in their activities.
The gardens and gazebos are beautiful. The food is excellent freshly cooked with plenty of choice.
Whenever we visit we always find the atmosphere at the home warm, fun and friendly. We would highly recommend Shepley house to anyone considering having their family member here. Thank you Shepley House for all your hard work, care and consideration.
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Review from B C (Daughter-in-law of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home treats the residents really well. They go out to the local cafe and garden centre, which my mother-in-law really enjoys as she used to visit them a lot when her husband was alive. They have set up a very robust process for visiting recently, which works really well, and she loves seeing
her family again. She enjoys all the extra activities provided, especially the singers.
Reply from Valerie Egan, Head of Care Services at Shepley HouseThank you for your kind words. I will ensure that the team at Shepley are made aware of your kind comments.
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Review from Philip O (Son of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with my mother's care. Staff helpful and very caring. Activities within the home a real bonus and enjoyable. The garden a real necessity. It is brilliant to be able to let residents outside for fresh air and change of scenery.
Reply from Valerie Egan, Head of Care Services at Shepley HouseMany thanks for your kind words, I will ensure that all the team are aware.
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Review from J F (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely helpful and cooperative. They help Mum with all aspects of day to day living and keep in touch with me on a regular basis.
Reply from Valerie Egan, Head of Care Services at Shepley HouseThank you for your kind words; I will ensure that staff are informed.
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Review from Liz D (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pass on my Congratulations to Shepley.
I visited my mum yesterday in the gardens for the 1st time in person since the lockdown. It was so lovely to see mum, it really was and it was Shepley who made this possible.
The gardens and gazebo’s that they had put up were absolutely beautiful.
They have worked so hard. Everything was so lovely, tables in between the residents and relatives with flowers on. The attention to detail was first class and made the visit so pleasant. It really was beautiful, they have made the most of their garden and maximised it to its full potential.
Well done Shepley and thanks for all your hard work!
You really are an inspiration.
Reply from Valerie Egan, Head of Care Services at Shepley HouseMany thanks for your kind words. I will ensure that all staff are made aware.
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Review from B H (Son of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother an Alzheimer's patient has never been happier or more content in her life as she is now. The staff and care are second to none. Mum joins in with activities with a passion. She is incredibly settled which has helped with her own frail mind and my own
Reply from Valerie Egan, Interim Head of Care Services at Shepley HouseThank you for your comment I will ensure that the manager and staff are informed.
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Review from Stephen B (Son of Resident) published on 30 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just wanted to say thanks ever so much for sending through the pictures of mums birthday. She looks to be having a great day and feel sure it's Shepley people that make it all happen. In fact, I'm very much aware mums looking so much better since she arrived at Shepley. I've no doubt she feels safe
and secure in the home, that is a great comfort to know. Care in these difficult times must be a real test of courage, love and perseverance. We'll be applauding you all every Thursday because you all clearly do your very best.
Sincere thanks to you and all your team for caring.
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Review from J S (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Shepley House is a good care home. The staff look after my mum very well. They have patience and listen to patients.
Also, they are there for the family as well.
Reply from Valerie Egan, Interim Head of Care Services at Shepley HouseThank you for taking the time to write a review. Your feedback is greatly appreciated.
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Review from A P (Niece of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere. Welcoming and very caring staff.
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Review from C O (Son of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother was taken into Shepley House in April 2018. At first, she was very apprehensive and worried.
It has taken time for her to come to terms with being reliant on other people to help her with everyday tasks, getting dressed, washing, toilet, etc.


She seems usually very happy and jokes with

the staff.
I appreciate the entertainment and days out they put on, my Mother does really enjoy going out.
Reply from Nerys Carpenter, Home Manager at Shepley HouseThe comments indicate just how far mum as progressed and settled into the home. Thank you for the comments and I will pass onto all the staff.
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Review from Samantha P (Granddaughter of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother had advanced Dementia and used the day care services at Shepley House. She looked forward to going every day and was especially fond of the dinners that were provided.


Everyone we dealt with was absolutely lovely and extremely accommodating.
The food was fabulous, there is a lot of

space to move around, both inside and outside, which was important for my Gran, and they have an activities coordinator that provided activities and entertainment on a daily basis.


They have an on-site hairdresser, a visiting chiropodist and a regular GP round, that they included my Gran in if needed, which was a godsend as her dementia progressed.


We gradually increased the number of days and respite care my Gran received, it was very comforting knowing that she was as well looked after at Shepley House as she was at home.

Reply from Nerys Carpenter, Home Manager at Shepley HouseThank you for your wonderful comments. Gran was an absolute pleasure to care for and myself and team miss her greatly.
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Review from Harold R (Husband of Resident) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident at Shepley House for six months. At 93 she was frail and had dementia, but she was well cared for and I could not have wished for a better place during her final days.
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Review from Denise R (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my father is happy, settled and well cared for at Shepley House. The staff are attentive, friendly and fun. They provide a wide range of activities to stimulate and entertain them. The food is excellent, freshly cooked and plenty of choices available. If he is asleep, they always save him some
for later. Family and friends are welcome anytime and encouraged to join in the activities.
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Review from Alan R (Son of Resident) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Shepley House for nearly a year and had settled in great and better than the previous home he was residing in. He is always being invited to join various activities in the home and he loves the entertainment they provide. I Think it’s a great place with fantastic staff who
go above and beyond to make residents feel welcome and relatives at ease.
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Review from R A (Son of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful, friendly and go to great lengths to involve the residents and speak to them regularly.
However, the paperwork side is below par and, maybe, understaffed eg list of resident's possessions lost and never found; payment invoices only forthcoming after repeated reminders (from us)
etc.
Reply from Valerie Egan, Interim Head of Care Services at Shepley HouseThank you for your kind words, I will pass this onto the team.
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Review from J E (Sister-in-law of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law is very well cared for and really I would be very upset if she had to be moved.
She has bad dementia and has little grip on life but the staff are very kind to her.
The home has been recently decorated and really does look very nice.
Reply from Sophie Gardiner, Area Manager at Shepley HouseThank you for the kind feedback, we will share with the team
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Review from Katy R (Granddaughter of Resident) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shepley House is a very welcoming and friendly place to visitors and to residents. I feel like they have taken extra care when welcoming in new residents like my grandad and offer exceptional living standards.
Reply from Sophie Gardiner, Area Manager at Shepley HouseThank you for your kind feedback
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Shepley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Shepley House is calculated as follows: ( (248 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 288 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shepley House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Jon

Jon Horan

Job Title: Home Manager Joined: 2013

Jon has worked for Borough care since May 2013. He has worked many roles starting as a Care Assistant at Shepley House, then onto Senior Care, and Night Senior Care and was then made Deputy Manager at Reinbek.


In September 2022 Jon was made Manager at Shepley House. Jon's passion for care started at Shepley House building relationships and knowing you are making a difference in residents' lives.


Jon says 'I am very passionate about Shepley House and extremely proud to be manager here, no Two days are ever the same, I enjoy greeting our residents each morning seeing the positive interactions between them and our staff, enjoy seeing the relationships grow between residents loved ones and staff and feel very honoured that they put their complete trust in us to look after their most treasured loved ones, they leave here knowing they are safe and well looked after. I am very proud of the amazing care team we have here at Shepley House, knowing they go above and beyond for our residents each and every day.'

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