Shepley House

Eyam Road, Hazel Grove, Stockport SK7 6HP
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9.6 72 Reviews
  • Shepley House, Stockport
Shepley House is a purpose-built care home located in a residential area of Hazel Grove.

The home offers accommodation for 43 older people. The highly trained and experienced team provide dignified, personalised care ideally suited to those requiring support with dementia.

There is a good-sized garden which includes a large patio area.

The home also benefits from a dedicated activity and lifestyle facilitator, responsible for delivering a varied and engaging daily programme of activities.
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Care Provided by Shepley House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jon Horan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Shepley House Reviews (72)

9.6

Shepley House has a Review Score of 9.6 (9.628) out of 10, based on 16 reviews in the last 2 years.
Over all time Shepley House has 72 reviews.

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Date Published
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Reviewer Connection to Shepley House
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Total of 72, showing 41-60
Review from Stephen B (Son of Resident) published on 30 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just wanted to say thanks ever so much for sending through the pictures of mums birthday. She looks to be having a great day and feel sure it's Shepley people that make it all happen. In fact, I'm very much aware mums looking so much better since she arrived at Shepley. I've no doubt she feels safe
and secure in the home, that is a great comfort to know. Care in these difficult times must be a real test of courage, love and perseverance. We'll be applauding you all every Thursday because you all clearly do your very best.
Sincere thanks to you and all your team for caring.
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Review from J S (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Shepley House is a good care home. The staff look after my mum very well. They have patience and listen to patients.
Also, they are there for the family as well.
Reply from Valerie Egan, Interim Head of Care Services at Shepley House

Thank you for taking the time to write a review. Your feedback is greatly appreciated.

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Review from A P (Niece of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere. Welcoming and very caring staff.
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Review from C O (Son of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother was taken into Shepley House in April 2018. At first, she was very apprehensive and worried.
It has taken time for her to come to terms with being reliant on other people to help her with everyday tasks, getting dressed, washing, toilet, etc.


She seems usually very happy and jokes with

the staff.
I appreciate the entertainment and days out they put on, my Mother does really enjoy going out.
Reply from Nerys Carpenter, Home Manager at Shepley House

The comments indicate just how far mum as progressed and settled into the home. Thank you for the comments and I will pass onto all the staff.

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Review from Samantha P (Granddaughter of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother had advanced Dementia and used the day care services at Shepley House. She looked forward to going every day and was especially fond of the dinners that were provided.


Everyone we dealt with was absolutely lovely and extremely accommodating.
The food was fabulous, there is a lot of

space to move around, both inside and outside, which was important for my Gran, and they have an activities coordinator that provided activities and entertainment on a daily basis.


They have an on-site hairdresser, a visiting chiropodist and a regular GP round, that they included my Gran in if needed, which was a godsend as her dementia progressed.


We gradually increased the number of days and respite care my Gran received, it was very comforting knowing that she was as well looked after at Shepley House as she was at home.

Reply from Nerys Carpenter, Home Manager at Shepley House

Thank you for your wonderful comments. Gran was an absolute pleasure to care for and myself and team miss her greatly.

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Review from Harold R (Husband of Resident) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident at Shepley House for six months. At 93 she was frail and had dementia, but she was well cared for and I could not have wished for a better place during her final days.
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Review from Denise R (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my father is happy, settled and well cared for at Shepley House. The staff are attentive, friendly and fun. They provide a wide range of activities to stimulate and entertain them. The food is excellent, freshly cooked and plenty of choices available. If he is asleep, they always save him some
for later. Family and friends are welcome anytime and encouraged to join in the activities.
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Review from Alan R (Son of Resident) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Shepley House for nearly a year and had settled in great and better than the previous home he was residing in. He is always being invited to join various activities in the home and he loves the entertainment they provide. I Think it’s a great place with fantastic staff who
go above and beyond to make residents feel welcome and relatives at ease.
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Review from R A (Son of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful, friendly and go to great lengths to involve the residents and speak to them regularly.
However, the paperwork side is below par and, maybe, understaffed eg list of resident's possessions lost and never found; payment invoices only forthcoming after repeated reminders (from us)
etc.
Reply from Valerie Egan, Interim Head of Care Services at Shepley House

Thank you for your kind words, I will pass this onto the team.

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Review from J E (Sister-in-law of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law is very well cared for and really I would be very upset if she had to be moved.
She has bad dementia and has little grip on life but the staff are very kind to her.
The home has been recently decorated and really does look very nice.
Reply from Sophie Gardiner, Area Manager at Shepley House

Thank you for the kind feedback, we will share with the team

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Review from Katy R (Granddaughter of Resident) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shepley House is a very welcoming and friendly place to visitors and to residents. I feel like they have taken extra care when welcoming in new residents like my grandad and offer exceptional living standards.
Reply from Sophie Gardiner, Area Manager at Shepley House

Thank you for your kind feedback

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Review from D M (Wife of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Shepley House is easy for visitors to enrol and leave but residents cannot leave. It is very well kept and has a very pleasant atmosphere.
Staff care about each other, the residents and their visitors. They look after the safety of the residents as well as their health and wellbeing.
The entertainment
is enjoyable and approachable for the needs of the residents and brings back their past memories.
The garden is well looked after and easily accessible to both residents and their visitors (weather permitting).
Reply from Sophie Gardiner, Area Manager at Shepley House

Thank you for the kind feedback.

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Review from J W (Niece of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my relative twice a week since he became a resident and I am very impressed with the care and attention afforded to those unfortunate people.
They include bingo, musical entertainment, games, visits to garden centres, tea dances, etc.
The menu is varied and well served.
All in all,
I think the staff at Shepley House are the best.
Constant medical checks, hairdressers, manicures, etc.
Excellent.
Reply from Sophie Gardiner, Area Manager at Shepley House

Thank you for your feedback.

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Review from Philip B (Son of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are understanding and helpful with my father's condition. There are lots of helpful activities and events to keep them occupied and interested in everyday life whilst allowing them to decide if they want to participate.
Reply from Sophie Gardiner, Area Manager at Shepley House

Thank you for the kind feedback, we will share with the team.

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Review from Gary K (Son of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Shepley House since June 2018. We visited a number of care homes and were impressed with the cleanliness and general feel of the property, particularly the garden which has been a great asset throughout the lovely summer we have had. The staff have been great, especially
the lady who organises entertainment and trips out. So far mum has been to Southport, Chester Zoo, local parks and garden centres. There are regular events organised such as singers, dancing etc which everyone seems to enjoy. The lounge which my mum uses is bright, spacious and airy. The food seems good and served in all the lounges which makes it more private for the residents who can eat in small groups.
Reply from Sophie Gardiner, Area Manager at Shepley House

Thank you for the kind feedback which we will pass to our team.

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Review from J C (Friend of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend twice a week at different times and days. The home is very clean, no smells. The activity organiser does an excellent job and the residents enjoy the singer when he/she comes in the afternoon. Also, the trips out are very good and various other activities such as bingo. The staff are
caring and kind.
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Review from John S (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care the home provided for my Mother, who was confined to her bed after a bad fall, has been without a flaw. The staff and management are excellent and any request I asked of them they carried out without delay. The facilities are bright and cheerful with plenty of activities and catered for residents
who had the opportunity to use them. Staff and management are very helpful considering the extremely difficult tasks they have to perform. In conclusion, I could not have been more pleased with the care they provided.
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Review from P R (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always happy and patient, very attentive to my father's needs.
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Review from S H (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activity programmes at Shepley House are wonderful and very enthusiastic. My Mum engages with the different social events and is happy to join in.
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Review from Mark W (Son of Resident) published on 16 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My adorable mum spent the last few months of her life at Shepley House. I visited her every day and couldn't have been happier with the excellent management and amazing carers at this home. Nothing was too much trouble. I wish I could mention names in this review because my mum was so well loved by
the staff and management here. I really can't thank them enough for making my mum so comfortable, each and every staff member has a heart of gold and are so welcoming. I will continue to visit Shepley House because I've made some great friends there and it was always a pleasure to visit them and my mum. Without mentioning names I will always be eternally grateful for your warm, friendly and caring nature, not to mention the professionalism with which everyone carries out their duties. The rooms and communal areas are spotlessly clean. There is a heartwarming warmth as soon as you walk in. Every one of the staff know how happy my mum was, so once again thank you all so much you are true superstars.
Reply from Nerys Carpenter, Home Manager at Shepley House

It was an absolute pleasure to have known your mum and to take care of her. All the staff will miss her greatly and please keep in touch.

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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Shepley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.628 for Shepley House is calculated as follows: ( (142 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 191 Ratings = 4.628
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shepley House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Jon

Jon Horan

Job Title: Home Manager Joined: 2013

Jon has worked for Borough care since May 2013. He has worked many roles starting as a Care Assistant at Shepley House, then onto Senior Care, and Night Senior Care and was then made Deputy Manager at Reinbek.


In September 2022 Jon was made Manager at Shepley House. Jon's passion for care started at Shepley House building relationships and knowing you are making a difference in residents' lives.


Jon says 'I am very passionate about Shepley House and extremely proud to be manager here, no Two days are ever the same, I enjoy greeting our residents each morning seeing the positive interactions between them and our staff, enjoy seeing the relationships grow between residents loved ones and staff and feel very honoured that they put their complete trust in us to look after their most treasured loved ones, they leave here knowing they are safe and well looked after. I am very proud of the amazing care team we have here at Shepley House, knowing they go above and beyond for our residents each and every day.'

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