Silverdale

Since my friend became a resident she has always received exellent care and kindness. For over six years now, I have been so grateful for all the help and support given to my friend, as well as the patience and care shown to me. I shall be forever grateful to the staff at Silverdale. I know my friend is saf and secure and that gives me so much peace of mind. Thank you.

The caring is to a high standard.

I am greeted at the door and the atmosphere is always so jolly, homely and welcoming.

One of the hardest emotional parts of my life was accepting that my mother had to move to a care home due to her dementia. At the beginning of her time there, it was wonderful to see her making friends and causing mischief for the staff by going into the manager's office and stealing their sweets. Over the months my mother's condition declined to the point where she lives in her own world not really knowing anyone of her children. It's got to the point where the weekly visits turned into every couple of months, but I know she is being looked after at Silverdale. I have no doubts that they can look after her better than I could have done. It's still hard to visit her and not see the person she was, but she is a happy old woman amongst people who can take care of her very well.

Whenever I visit my mum, she is always dressed neatly and seated together with others in the day room for company, which is beneficial for her. Although she is not very mobile and seated most of the day, the staff continue to get her to walk a little whenever possible, which is good for her well-being. Her room and the general environment of the care home are always clean and tidy. The atmosphere and background music are also pleasant. She has just had a birthday, and banners had been put up in her room, which was nice. Whenever I call to see how she is, the staff are courteous and helpful. I get updates regarding any health issues and details of activities Mum has joined in with, as well as trips outdoors. It is such a relief to know she is being well cared for.

For several years, my mother has lived in a few care homes. It has been such a stressful time as her needs have been somewhat demanding. For the last couple of years, Mum has been at Silverdale, and from the first day, her care there has been exceptional. Everyone is so supportive, understanding and considerate towards Mum. Whenever I visit, there is always a carer available to update me about Mum’s care. There is always a friendly, warm, welcome, plus Mum’s room is always spotless. We can relax in the knowledge that Mum is well cared for and feels at home in her own special way.

Thanks to all the care staff at Silverdale.

Placing Dad into care was the hardest choice ever. He’s been at Silverdale for nearly four years now, and we couldn’t have made a better choice. The ethos of the home is simple - the residents come first. The staff are brilliant, and the care given is top class.

I feel more than happy with the care Mum receives.

The staff go above and beyond at any kind of event with bunting and party atmosphere and even fine dining for such events, i.e. the King's Coronation, Christmas and Easter.

When my father first moved to Silverdale for his dementia, I think he struggled to be in a new environment as he seemed to sleep little during the night and would often be tired during visits. But now he has settled in very well and is often in high spirits when I see him. I really like the staff here; every single person I've spoken to has been super friendly and always happy to help.

Having had a horrendous experience at a different care home with another family member, we were quite anxious when our dad was offered a place at Silverdale 18 months ago due to worsening Alzheimer's. Well, the experience couldn't be any more different. From the first day, Dad was treated with respect, dignity and understanding. The staff, from the management down to the cleaning staff, are friendly, helpful and knowledgeable. The rooms and social areas are bright, cheerful and homely. There are rooms where you can always hear laughter and music, but also places of calm and quiet. Unfortunately, Dad has recently been diagnosed with Cancer and has had some difficulties, but the staff have been very supportive. We really didn't want to put Dad into a care home, but we are so grateful that he is very happy there. It has taken a weight off our shoulders, knowing that for the last part of his life, he is in a place where he is cared for whilst letting him be himself. Highly Recommended.

Direct care is fabulous, but the admin and communications could be improved. Staff are approachable and knowledgeable. Food always looks appetising, and the home is always at a nice temperature. Activities organised are plentiful and varied.

My husband is very happy in Silverdale. The staff are all very caring. The atmosphere is so very friendly. It is like one big happy family. I know he is being well looked after by all the wonderful staff, so I have no worries about him. I am always welcomed when I visit, and there is always somewhere to sit in one of the many lounges where we can be on our own. In the summertime, we can go to the garden and enjoy the sunshine. Thank you, everyone, at Silverdale, for making my husband's last years so happy.

Having looked around several care homes to be ready for the day when my father, with Alzheimer's, needed care, Silverdale seemed streets ahead for their care and cost. In the end, my father became a resident suddenly following a fall with a bang to the head and a short stay in the hospital. At what was a stressful time for us both, Silverdale proved exceptional in their care. From understanding my father's needs, letting us prepare his room, welcoming him in, and making him feel at home, he has quickly settled in. Their wisdom in letting me know how best to support him/visit was exceptional. Every member of staff from the cleaners to the manager/admin, goes above and beyond to assist. Everyone is known by name. Everyone is recognised. Everyone is valued. Support is tailored and reviewed. There are multiple lounges, a cinema room and a hairdresser. The activities are already wonderfully engaging. Both my father and I feel supported and safe. That cannot be underestimated. Thank you, team Silverdale!

Staff are very knowledgeable and reassuring led by the managers. It's a traumatic time for all but they make it the best it can be. Thank you!

My friend loves their room and all her items that she has been able to bring from home.

All the staff in the care home are extremely professional and very personable. They treat the residents in a manner which is sympathetic to their needs and empathetic to their individual requirements. The care home creates a positive environment with various activities provided to keep the residents engaged. We are confident that our mother is being well cared for and has all her needs met.

Not a good start at first when my mum went into the home, but it has very much improved.

The staff are helpful, considerate and caring. Some go the extra mile to make sure the residents are comfortable, cared and cared for. The building is kept really clean and tidy. Generally, my partner is well looked after and seems happy.