Heathside, Altrincham, Greater Manchester
Heathside, Altrincham, Greater Manchester
Heathside, Altrincham, Greater Manchester

Heathside is a family-run care home based in Altrincham, Cheshire and provides accomodation, personal and nursing care.

Care staff pride themselves on the services offered provide 24-hour care in a friendly and homely atmosphere.

The home is able to offer long-term residential care and short-term respite care and a day care service.

Owner: Mr & Mrs Andrew Meehan

Person in charge: Frances Meehan (Registered Manager)

Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £650 – £750 (These prices are only a guideline, please contact Heathside to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Heathside: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Heathside has a Review Score of 9.3 (9.260)

The Review Score of 9.3 (maximum of 10) for Heathside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Heathside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.26 for Heathside is calculated as follows: ( (58 Excellents x 5) + (51 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.26

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heathside is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathside?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathside

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Heathside is a well managed and caring home.

The staff turnover appears low and the same people have been there a long time.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Due to my incapacity, my husband had to spend 6 weeks in care.
The staff at Heathside were very helpful and took very good care of my husband, making sure he was well cared for and all his needs met.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum, who has dementia, went into Heathside for 3 weeks respite whilst I had a holiday and she has been there ever since. She has settled into all aspects of life there. The staff are wonderful in their attention to every resident. Mum likes the food and is always clean and happy. I count myself extremely lucky to have found a home for mum with first class staff, food, cleanliness and facilities.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has resided at Heathside since May 2016 and I am very impressed with the service received. I receive very prompt communication if my father is ill or has had a fall and the staff follow all guidelines. They always enlist the help of the appropriate health care professionals. The staff treat him with dignity at all times and are most courteous and open with family members. Food and drink are readily available and of an excellent standard.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heathside is a well run care home with a true family atmosphere.
Staff members are kind, caring and respectful of residents needs and wishes. management is approachable. Rooms are clean and homely. Food seems ok and, although not lots of choice, there is always something for everyone. Not a lot to entertain residents but this seems to be being improved upon. I am very happy with my family member's care and feel confident that should I have any concerns, they would be addressed quickly and effectively.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I am very happy with this care home.
The staff are very good.
The place is clean and does not smell like some care homes my brother has been in.
On the whole a very nice place.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are well informed, hardworking and incredibly patient. The home is clean and tidy and a welcoming place. My mother is very settled.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been very well looked after. If there has been any health issues they have been dealt with very quickly.

How likely would you be to recommend Heathside? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A bit of a mixed bag really, some of the staff are lovely but then again there is a lot of staff turnover at junior levels. There is generally a willingness to help, but sometimes it can take quite a while for things to happen. From what my mother tells me the food and drinks offering is adequate but often no more than that although again a new chef can make a short term difference. Having noted the above I have no experience of other homes by which to compare.

How likely would you be to recommend Heathside? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Philomena, Care Consultant at Heathside responded to this review on 09 Mar 2017:

Many thanks for your valued feedback. As Social Care requires dedicated commitment from staff with empathy unfortunately if it is found that new recruits are not suitable after induction period they then move on to other careers. With reference to the menu, we can assure you they are changed on a regular basis with input from the residents themselves. We would also like to assure you the cooks are highly trained in Nutritional Values and have qualifications in MUST, Food Hygiene, Food Preparation, Kitchen Management, Health and Safety, Dignity, PCP and Diabetes. Alternatives are always offered and we strive for continued improvement in all areas at all times. Once again thank you for taking the time to review Heathside, very much
appreciated.

Mum is so much better since she moved to Heathside and we have peace of mind knowing she is being well looked after. The staff all help to create a lovely atmosphere and are willing to go the extra mile caring for the residents, keeping the family informed and making us feel welcome when we visit.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have visited my father on many occasions at Heathside and have always found the staff extremely caring, courteous and helpful. I have had the occasional meal with my father at Heathside. I feel the staff do an excellent job under often difficult circumstances.

How likely would you be to recommend Heathside? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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