Heathside

Absolutely top notch care home. I cannot recommend it enough. Staff at Heathside looked after my father in law for over a year. The home is super clean, comfortable and welcoming. Aa a former nurse I have been highly impressed by the staff and the care that is taken with each individual. Philomena and staff are wonderful. The owners very nice. I felt that Richard was always being very well looked after at all times. The staff are.highly professional, emotionally intelligent and supportive. X

Thank you Heathside.

Heathside is a lovely place to live. My 95-year-old mother settled in very quickly. She speaks so highly of the staff, their kindness and the care she receives there. To her it is home from home. Nothing is too much trouble. The staff get to know the residents and treat them as individuals. The home is welcoming and safe. You are always greeted with a smile, whether you live there or are just visiting. I would be happy to move in, myself, if the need arose. So delighted that my Mum is a resident at Heathside.

I find the home a very caring place. All the staff are friendly and will do whatever you ask of them relating to the well being of residents. The rooms are clean and tidy. The social spaces are bright and cheerful.

Fantastic! Having visited numerous care providers and to be honest shocked at what was on offer I got a different feel about Heathside at my initial visit. The management were the only ones who actually took time to do a one-to-one assessment before my Mum eventually moved in therefore no surprise that Mum's room had all the correct adaptations required from the start. The management and staff are open and honest and can't fault the care and attention my mum gets. The local NHS doctor assigned to home is very proactive as are the Heathside staff. After 18 months of very frequent and often unannounced family visits, we have always found Mum to be well looked after. Mum enjoys the entertainment (especially the singers) and interacting with the staff and residents and our family have peace of mind Mum is safe and well looked after.

Outstanding facility. All the staff care. They have a holistic and individual approach to all the service user's care. Calm and safe environment. Outstanding food choices and activities.

I feel my mother gets the best care and I never worry as I know she is in a safe and secure home.

Mum is well looked after and she is safe and secure. This gives all the family great peace of mind.

A clean environment with staff that clearly work as a team. I would highly recommend Heathside to anyone looking for a care home.

My father has been resident for three and a half years. He is very happy and contented, well looked after with all his personal hygiene. When he is unwell the doctor is called when necessary.

What I appreciate above all is that the staff seem to genuinely care about the residents and somehow, have time for them.

It creates a very warm atmosphere.

In addition, Heathside is clean and comfortable and the food appears to be much appreciated by the residents.

They have many activities and trips organised. Highly recommend Heathside.

Management and staff are approachable, friendly, caring and respectful towards residents and their families. Clean and tidy internally and there have been updates and improvements recently, all beneficial to residents and their care. This is a very "Homely" care home.

Heathside is a well managed and caring home.

The staff turnover appears low and the same people have been there a long time.

The staff at Heathside were very helpful and took very good care of my husband, making sure he was well cared for and all his needs met.

Mum, who has dementia, went into Heathside for 3 weeks respite whilst I had a holiday and she has been there ever since. She has settled into all aspects of life there. The staff are wonderful in their attention to every resident. Mum likes the food and is always clean and happy. I count myself extremely lucky to have found a home for mum with first class staff, food, cleanliness and facilities.

My father has resided at Heathside since May 2016 and I am very impressed with the service received. I receive very prompt communication if my father is ill or has had a fall and the staff follow all guidelines. They always enlist the help of the appropriate health care professionals. The staff treat him with dignity at all times and are most courteous and open with family members. Food and drink are readily available and of an excellent standard.

A bit of a mixed bag really, some of the staff are lovely but then again there is a lot of staff turnover at junior levels. There is generally a willingness to help, but sometimes it can take quite a while for things to happen. From what my mother tells me the food and drinks offering is adequate but often no more than that although again a new chef can make a short term difference. Having noted the above I have no experience of other homes by which to compare.

On the whole a very nice place.

The staff are well informed, hardworking and incredibly patient. The home is clean and tidy and a welcoming place. My mother is very settled.