Acacia Court

17/19 Roe Lane, Southport PR9 9EB
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Top 20 carehome certificate
9.9 47 Reviews
  • Acacia Court, Southport
At Acacia Court, they provide general, residential dementia care for the elderly, making sure they have all the support they need to live as independently as possible. Whatever your individual needs, the support team has been specially selected to ensure you enjoy a safe, comfortable environment at all times.

Acacia Court focuses on resident experience, tailored support plans and community spirit sets it apart from other homes in the area, and they take great pride in the standard of care they provide. Together, they constantly strive to deliver the highest possible standard of care and treat all residents as if they were their own family.

If you’re looking for a residential home in the Southport area with a fantastic reputation for first-class care, then they’d love to hear from you. Feel free to get in touch with the team to arrange a quick consultation or viewing, whether that’s virtually or in person.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1055
  • Self-Funded Residential Dementia Care: £995 – £1055
  • RESPITE Self-Funded Residential Care: £1194 – £1266
  • RESPITE Self-Funded Residential Dementia Care: £1194 – £1266

These prices are only a guideline, please contact Acacia Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynsey Rafferty (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private & social funded welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (3)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Parking

  • Free on site parking

Acacia Court Reviews (47)

Total of 47, showing 1-20
9.9

Acacia Court has a Review Score of 9.9 (9.901) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Court has 47 reviews.

Overall Experience

  • 37
  • 10
  • 0
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Date Published

47
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23
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Review from D R (Friend of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean and tidy home. very welcoming staff and surroundings. Visiting a friend's Mum.

Reply from Lyndsey Rafferty, General Manager at Acacia Court

Thank you for your review - it means a lot to us. We are always striving to provide a true home-from-home environment for our residents, along with a warm welcome for all our guests and visitors.

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Review from D M (Daughter of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are positive and proactive. I feel as though the home has a full understanding of mum's care needs.

Reply from Lyndsey Rafferty, General Manager at Acacia Court

Thank you so much for your kind words. It means the world to us. We absolutely love looking after all our residents - providing care and kindness every day is truly the best part of what we do. Thank you

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Review from Darren M (Son of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum mum has only been at Acacia Court for 2 weeks, but can see the difference in her already. More like her old self. So far can't praise the staff or the management highly enough. Trust it will continue. Nothing seems to be too much trouble and the staff certainly look like they care about the residents.

Reply from Lyndsey Rafferty, Home Manager at Acacia Court

Thank you for your kind review. The wellbeing and happiness of our residents is always our top priority, and knowing that this comes through in your experience means the world to us. Thank you.

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Review from K T (Daughter of Resident) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in her happy place; she is so well looked after. I am putting my name down for 15 years from now. The manager and all the carers are fantastic and make me and others so welcome. Thank you.

Reply from Lyndsey Rafferty, Home Manager at Acacia Court

We thank you so much for your review. We're so glad your mum is in her happy place. It is a real priviledge to look after her, and we are delighted that you've chosen us to care for her. We truly enjoy having her with us. Thank you.

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Review from Carol B (Daughter of Resident) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today Saturday 31st May was a garden party and what a fabulous event it was. Everyone thoroughly enjoyed themselves. The organisation that went into setting up this event by management, carers, kitchen staff, maintenance, church, volunteers was amazing. Gazebos, banners, balloons, games for children
of family, stalls with plants, burgers, coffee, cakes, strawberries and cream, tombolo, raffles and more. Singers that were amazing. My Mum is living and being cared for here and we took her into the fabulously beautiful huge garden to join in this fabulously special day. It truly was beautiful. Thank you to everyone that made this day so special.

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Review from Gerry T (Sister of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been staying at Acacia Court for approximately 15 weeks. He's very frail and tends to stay in his room despite the best efforts of the staff! He is very stubborn. Each time we visit, the staff are courteous and friendly. They're so caring with my brother and are happy to help. The food
looks great and he eats everything served. Today is VE Day and there is a tea party following a little entertainment. Acacia Court is very good.

Reply from Lyndsey Rafferty, Home Manager at Acacia Court

Thank you for your kind review.It is our privilege to care for your brother, and rest assured that we remain fully committed to his wellbeing at all times.Thank you again.

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Review from Jill M (Daughter of Resident) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Acacia Court for just over a year now. Over that time, we've experienced some ups and downs with her health, but thanks to the manager and her wonderful team, Mum has settled in really well.
The staff are always friendly, approachable and willing to answer any questions we have,
offering support whenever we need it. It's so reassuring to be welcomed by a smiling face every time we walk through the door.
A huge thank you to the manager and the whole team for the care, kindness and support you continue to show,
it truly means the world to us.

Reply from Lyndsey Rafferty, Home Manager at Acacia Court

Thank you for your lovely review. We are truly delighted to care for your mum and so pleased she is part of the Acacia family. We are committed to providing all our residents with the utmost respect, compassion, and high-quality care they deserve. Thank you.

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Review from A S (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Acacia Court?
It is clean and the staff are amazing.
They are all very attentive, and polite and nothing was too much for them.
I would not hesitate to recommend them to anyone or bring anyone of my family into Acacia.
Again, I cannot say too much about how grateful we are
to all the staff from the office to the floor kitchen, all brilliant.

Reply from Lyndsay Rafferty, Home Manager at Acacia Court

Thank you for your kind review! We are committed to providing the best possible care for our residents, and your feedback means a lot to us. Thank you.

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Review from Valerie S (Daughter-in-law of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everything was lovely at Christmas, everyone enjoyed themselves. They all received a present and had their Christmas dinner together. How nice it was for the staff to come in and give their Christmas day to look after people, what a lovely atmosphere it was.

Reply from Lyndsay Rafferty, General Manager at Acacia Court

Thank you so much for your lovely review! We always strive to provide the best experience possible, and your kind words mean a lot to us. Thank you.

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Review from Ruth A (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum got a place at Acacia Court late last year after a traumatic time in a local hospital. So - only been with them a short while but I've seen an amazing change in her health and demeanour upon visiting this week (I don't live locally). Simply put, she looks and sounds much brighter and happier,
she's putting on weight (she'd lost so much in hospital!) so is regaining strength and the ability to walk a little again. Her pressure sores from home/hospital are also healing. She seems to be settling in well to her new surroundings. She has a lovely bright room and is being well fed with wholesome food (had a chat with the cook and it has a 5-star food hygiene rating). The staff are lovely, caring, professional, really looking after Mum's needs. The manager has helped settle my mum in and helped assure me over the phone that all was well and I didn't need to worry about her from afar.
It really feels like a home from home and I think Mum will be happy here!

Reply from Lyndsay Rafferty, General Manager at Acacia Court

We are absolutely delighted to hear that you are confident in the care we provide for your mum. It means the world to us to know that we are meeting your expectations and that your mum is happy and well cared for. Providing compassionate and attentive care is at the heart of everything we do, and it's truly rewarding to receive such positive feedback. Thank you.

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Review from Mark S (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after by the manager and the team. They make sure they make her feel at home and are patient with her whatever her mood at that time. The team are caring and flexible in catering to Mum's needs.

Reply from Lindsay Rafferty, Home Manager at Acacia Court

We very much appreciate your kind review and are truly grateful for your thoughtful feedback. We continuously strive to deliver the best possible experience. Thank you once again - it really does mean the world to us!

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Review from Craig H (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the home for over three and a half years. Though the care home, like many others in the health and social, has had a consistent turnover of staff, they have actively sought to provide the best of care to my mum. This includes keeping me informed of any issues affecting
my mum's health or care needs.
Since the lady took over as General Manager there has been considerable investment in the property regarding new furniture and internal decoration. When an issue is raised the response I have received from her has been excellent. My mum continues to be well looked after, especially by several members of staff who have been there since she became a resident. Retention of good staff is key to providing the highest standard and continuity of care. Myself and family appreciate the effort and commitment of the staff to provide a caring and happy atmosphere. Keep up the great work in what are challenging times for the sector.

Reply from Lyndsay Rafferty, Home Manager at Acacia Court

Thank you so much for your positive review! We truly value your feedback and want you to know that the well-being of our residents is always at the heart of everything we do. We remain committed to striving for excellence and providing the best care possible. Thank you.

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Review from Elizabeth P (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Court is a rare find. A lovely caring home. My dad has been a resident for approximately 18 months, having been moved from another "care" home where it was clear his needs were not being met. Dad arrived at Acacia very underweight and I am delighted to see Dad thriving under Acacia's care. The
staff are lovely, attentive and kind, I highly recommend this home.

Reply from Lindsay Rafferty, Home Manager at Acacia Court

We truly appreciate your kind words, thank you so much. We are always striving to improve our care and are very proud of Acacia Court. Thank you.

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Review from G S (Granddaughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who go above and beyond for everyone in their setting. Management is very welcoming and nothing is too much trouble. There is always a very warm loving atmosphere which is lovely to see. Thank you.

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Review from C K (Grandson of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my nan at lunchtime. The kitchen staff wheeled a trolley into the dining area with a full English breakfast. All hot with every choice. Nan can't eat pork so she did not have the bacon or sausage but had beans, chips, black pudding, egg, mushrooms and toast. A lovely hot lunch packed with
variety.

Reply from Lyndsay Rafferty, Home Manager at Acacia Court

Thank you for your kind review, it is very much appreciated. We are truly proud of all our team members at Acacia Court. Thank you.

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Review from S M (Nephew of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has resided at Acacia Court for the last two years. I have always been impressed and reassured about the care she receives and especially how the staff members treat her with great affection, courtesy and dignity. Ideally, no one wishes to see their loved one in need of 24-hour professional
care but I could not be happier with the care my auntie has and continues to receive.

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Review from M S (Friend of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Acacia Court in Southport and the staff are so friendly. They care so much about all the residents. You always get a warm feeling and a friendly atmosphere. The manager is approachable and caring. Such a lovely home. God bless you all.

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Review from Sean T (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly 5 years and more than happy with her care. It's a friendly home where all the staff throughout work hard to make it a safe and comfortable place for its residents.

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Review from Alan M (Husband of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home clean and tidy at all times. The staff are pleasant, clean and friendly, nice and helpful. The lounge is fine, clean and tidy. My wife's bedroom is fine and again clean and tidy. The food is good according to my wife.

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Review from Bill K (Son-in-law of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted into Acacia Court and since her arrival, we cannot express how grateful for all the support and care my mother-in-law has received. The home is really well run by the manager and her staff and they cannot do enough for the residents and visitors.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Acacia Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Acacia Court is calculated as follows: ( (266 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 293 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Lynsey

Lynsey Rafferty

Job Title: General Manager

Joined: 2024

My name is Lynsey Rafferty and I am delighted to introduce myself as the General Manager for Acacia Court. With over 15 years of experience in the care sector, I bring a wealth of knowledge in both resident support and management.


I am fully qualified in all aspects of health and social care, including safeguarding and quality monitoring. My background has allowed me to build strong, transparent relationships with local authorities, the CQC and the families and friends who are integral to our residents' well-being. Together, I believe we can create a nurturing and joyful environment for your loved ones. My goal is to provide excellent care, structure and continuity, fostering a home where laughter and friendships thrive.


At Acacia Court, we are dedicated to creating a warm and welcoming home for all our residents. We strive to bring love, care, kindness, and laughter into the lives of every person in our community. Our mission is to foster a supportive environment where everyone feels valued, respected and happy.


I am delighted to be part of the Bloomcare family.
Warm regards,
Lynsey

Frequently Asked Questions about Acacia Court

What types of Care is Acacia Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia Court have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Acacia Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Court to the centre of Southport?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Court to verify any information. View our terms and conditions. Acacia Court has an Enhanced Service - more info.