Acacia Court

17/19 Roe Lane, Southport PR9 9EB
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9.9 52 Reviews
  • Acacia Court, Southport
At Acacia Court, they provide general, residential dementia care for the elderly, making sure they have all the support they need to live as independently as possible. Whatever your individual needs, the support team has been specially selected to ensure you enjoy a safe, comfortable environment at all times.

Acacia Court focuses on resident experience, tailored support plans and community spirit sets it apart from other homes in the area, and they take great pride in the standard of care they provide. Together, they constantly strive to deliver the highest possible standard of care and treat all residents as if they were their own family.

If you’re looking for a residential home in the Southport area with a fantastic reputation for first-class care, then they’d love to hear from you. Feel free to get in touch with the team to arrange a quick consultation or viewing, whether that’s virtually or in person.
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Care Provided by Acacia Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1055
  • Self-Funded Residential Dementia Care: £995 – £1055
  • RESPITE Self-Funded Residential Care: £1194 – £1266
  • RESPITE Self-Funded Residential Dementia Care: £1194 – £1266

These prices are only a guideline, please contact Acacia Court to find out the exact price for your requirements.

Contact Acacia Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acacia Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lyndsey Rafferty (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Free on site parking

Acacia Court Reviews (52)

9.9

Acacia Court has a Review Score of 9.9 (9.879) out of 10, based on 30 reviews in the last 2 years.
Over all time Acacia Court has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Court
  • 22
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Total of 52, showing 21-40
Review from G S (Granddaughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff who go above and beyond for everyone in their setting. Management is very welcoming and nothing is too much trouble. There is always a very warm loving atmosphere which is lovely to see. Thank you.
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Review from C K (Grandson of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my nan at lunchtime. The kitchen staff wheeled a trolley into the dining area with a full English breakfast. All hot with every choice. Nan can't eat pork so she did not have the bacon or sausage but had beans, chips, black pudding, egg, mushrooms and toast. A lovely hot lunch packed with
variety.
Reply from Lyndsay Rafferty, Home Manager at Acacia CourtThank you for your kind review, it is very much appreciated. We are truly proud of all our team members at Acacia Court. Thank you.
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Review from S M (Nephew of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has resided at Acacia Court for the last two years. I have always been impressed and reassured about the care she receives and especially how the staff members treat her with great affection, courtesy and dignity. Ideally, no one wishes to see their loved one in need of 24-hour professional
care but I could not be happier with the care my auntie has and continues to receive.
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Review from M S (Friend of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend at Acacia Court in Southport and the staff are so friendly. They care so much about all the residents. You always get a warm feeling and a friendly atmosphere. The manager is approachable and caring. Such a lovely home. God bless you all.
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Review from Sean T (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for nearly 5 years and more than happy with her care. It's a friendly home where all the staff throughout work hard to make it a safe and comfortable place for its residents.
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Review from Alan M (Husband of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home clean and tidy at all times. The staff are pleasant, clean and friendly, nice and helpful. The lounge is fine, clean and tidy. My wife's bedroom is fine and again clean and tidy. The food is good according to my wife.
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Review from S M (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly helpful staff can't do enough for both residents and visitors. Home is a safe caring place for residents. Long-term staff are wonderful and treat long-term visitors as part of the family. The new management team is really friendly and helpful and available to answer any questions or concerns
as they arise.
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Review from G M (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and residents seem happy and content. The management engages with and keeps families informed of changes and events.
Residents seem happy and settled.
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Review from W H (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Court has provided my Mum with an excellent quality of care for almost 5 years. The staff are professional and caring and show true dedication to their residents treating them with dignity, respect, and understanding. The home has excellent facilities including a wonderful team of catering staff
that are always in turn to their resident's preferences, likes, and dislikes.
It is always lovely to see residents celebrate their birthdays with a song, cake, and canceled provided by the catering team.
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Review from Janet L (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After almost five years as a resident at Acacia Court, our mother passed away peacefully last week. Acacia was her home, and she was comfortable and well-cared for all the time she was there. As her needs changed over the years from settling in, to her final weeks, all staff adopted their care and routines,
always providing respect and support for our mum and for us as her daughters. Whenever we were visiting, we have appreciated the kindness and genuine care and support shown to all our family over the years. We couldn't have found a better care home for our mum, and can highly recommend Acacia to others.
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Review from Julie H (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been residing at Acacia Court for nearly 5 years! She has always been treated and cared for by the amazing staff with so much love and respect, it's lovely to see the way they are with her. She is now on end-of-life care, and they are so kind and compassionate, making sure she is comfortable!
They are also very kind with me and my family when we visit.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Julie, thank you so much for your very kind words. This means so much to the team. I will pass this on to them. We all love caring for your mum, she is a beautiful lady and always puts a smile on our faces. Kind regards, Lorraine.
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Review from Helen D (Goddaughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Godmother has been at Acacia Court since before lockdown and we have been really happy with all the care they have given her. We have calls from the manager if there is anything we need to know about and my godmother has been looked after by the staff really well. There is a lovely outbuilding which
was built since she moved there where I was able to see her when I visited.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Helen, Thank you so much for your kind words, I will pass this on to the staff as they will be really pleased that you think so highly of them. Your godmother is part of our family and we would not have it any other way. Kind regards, Lorraine.
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Review from Karen M (Sister-in-law of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been a resident since May 2022. We all feel very blessed that she is in such good hands at Acacia Court. The staff are wonderful and so cheerful at all times. We are relieved that she is happy and she tells us frequently how much she loves her room. Acacia Court is always spotlessly
clean and there is a warm and welcoming feel to the place every time we visit. She also tells us how good the food is! This is praise indeed as she worked as a chief catering manager for a large firm!
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Karen, thank you so much for your kind words. I will pass this on to the staff they will be overwhelmed. Your sister-in-law is a wonderful lady who has a very cheeky humour, we all love her. Kind regards, Lorraine.
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Review from Suzy M (Niece of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy that my Aunty is a resident here. She loves it. After a wobbly start, feeling unsettled, the team have made her feel at home. She has been there now for over a year and has a lovely room overlooking the garden. She has bird feeders on her balcony and loves watching them. She also enjoys
the large garden when the weather is warm. I cannot fault the staff. She is so well looked after. They are led by an amazingly positive and knowledgeable manager whose kindness and humour shine through.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Suzy, wow, what a review. Thank you so much for your comments I will certainly pass this information on to them, they will be really overwhelmed. As you know I like to make all residents welcome and yes, I do like to have a laugh with them, I feel it makes not only their day but mine. A smile on their faces speaks volumes. Lorraine.
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Review from Susan J (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and very helpful. When my father is poorly I am kept updated with phone calls and emails. My father seems happy and contact in the home and has regular meals which look very appetising to the eye.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi, thank you for your kind words, I will pass these on to the staff who I know will be overwhelmed. Your father is a pleasure to have in our home. Kind regards, Lorraine.
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Review from Linda R (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Acacia in April, she has settled in well and seems to love the team. She is well cared for and always looks clean and tidy, she has her hair done, her clothes are well looked after and I know she is safe. The Manager keeps me up to date with anything and she has made new friends. Dementia
is a cruel disease but I know mum is safe in their hands. If possible and without too much disruption to mum, I would love she had a cosier room, although looking out with big windows it seems less homely and this is the only thing I would change. I know this may not be in mum's best interest now as she will have got used to her surroundings but if she can cope then if they had a room a little smaller it may benefit her as she does comment about it when we take her home for Sunday lunch every few weeks.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Linda, thank you so much for your kind words, I will pass them on to the staff. As for a smaller room, I will speak to mum and see what we can do as and when a smaller room becomes available if this is what she would like. We are all here to ensure that all residents are happy and comfortable. Kind regards.
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Review from Alison B (Partner of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Acacia Court are wonderful carers. They take care to understand the resident's needs and do the best they can to make sure everything is in place. The senior management team have the relevant experience and is always happy to discuss medication or events. The staff will ensure they communicate
if there is an issue and provide updates regularly. Also, they help me understand what might happen if there are issues relating to the condition. My view is that I am grateful my partner is in a safe environment.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Alison, thank you so much for taking the time to write a review for our home, I am so pleased that you are happy with the care that is provided to your loved one. I will ensure that I pass this information on to the team, I know that they will be pleased with your kind words. Kind regards, Lorraine.
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Review from Bob H (Husband of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident here for 12 months. We as a family - myself, daughter and sister-in-law visit weekly where possible and always find her looking well. We are more than pleased with the care she is receiving. All staff do a wonderful job in caring for her. The home is always warm, tidy and
all staff very polite and friendly. We are all very pleased that we have found a home like this one. Thanks to all the staff.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Bob,
Thank you for your kind words, I will ensure that I pass on your message to all staff. We always welcome feedback from families especially when they are as warm and kind as yours.

Kind regards,
Lorraine
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Review from Ann O (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Acacia Court for three years now. She has a lovely room with gorgeous views of the garden. The staff are extremely kind to her. She feels safe and cared for in the home.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Ann, thank you so much for your kind words. It has been a pleasure to care for your mother, she is an inspiration to all our residents. I will pass on your message to all the staff as I know they will be thrilled with your comments.

Kind regards,

Lorraine
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Review from Graham B (Husband of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident for some 2 1/2 years and is well looked after by all concerned. It has been a difficult 2 years due to covid but despite this, Acacia Court has had very few cases due to the safety system. As things get back to normal I hope to see the return of more activities.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Graham,

Thank you for your kind words. I agree it has been very hard over the past 2 years but as things start to change we hope this will be better for residents and loved ones. Activities have always been a strong point here at Acacia and we have carried on regardless. We are now encouraging outside activities to Acacia. We have a fantastic day coming up in May which I hope you can attend. I will pass on your appreciation to our staff as I know they will be overwhelmed. Lorraine
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Acacia Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Acacia Court is calculated as follows: ( (315 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 355 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Lynsey

Lynsey Rafferty

Job Title: General Manager Joined: 2024

My name is Lynsey Rafferty and I am delighted to introduce myself as the General Manager for Acacia Court. With over 15 years of experience in the care sector, I bring a wealth of knowledge in both resident support and management.


I am fully qualified in all aspects of health and social care, including safeguarding and quality monitoring. My background has allowed me to build strong, transparent relationships with local authorities, the CQC and the families and friends who are integral to our residents' well-being. Together, I believe we can create a nurturing and joyful environment for your loved ones. My goal is to provide excellent care, structure and continuity, fostering a home where laughter and friendships thrive.


At Acacia Court, we are dedicated to creating a warm and welcoming home for all our residents. We strive to bring love, care, kindness, and laughter into the lives of every person in our community. Our mission is to foster a supportive environment where everyone feels valued, respected and happy.


I am delighted to be part of the Bloomcare family.
Warm regards,
Lynsey

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