Acacia Court

17/19 Roe Lane, Southport PR9 9EB
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9.9 60 Reviews
  • Acacia Court, Southport
At Acacia Court, they provide general, residential dementia care for the elderly, making sure they have all the support they need to live as independently as possible. Whatever your individual needs, the support team has been specially selected to ensure you enjoy a safe, comfortable environment at all times.

Acacia Court focuses on resident experience, tailored support plans and community spirit sets it apart from other homes in the area, and they take great pride in the standard of care they provide. Together, they constantly strive to deliver the highest possible standard of care and treat all residents as if they were their own family.

If you’re looking for a residential home in the Southport area with a fantastic reputation for first-class care, then they’d love to hear from you. Feel free to get in touch with the team to arrange a quick consultation or viewing, whether that’s virtually or in person.
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Care Provided by Acacia Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1108
  • Self-Funded Residential Dementia Care: £1045 – £1108
  • RESPITE Self-Funded Residential Care: £1254 – £1329
  • RESPITE Self-Funded Residential Dementia Care: £1254 – £1329

Fees include: Personal Care, Food and Laundry. Extra: - Hairdressing - Chiropody - Dentistry - Newspapers - Transportation to external appointments - Escorts to Outside Appointments

The price(s) shown are provided by the care home. Contact Acacia Court for full pricing details and T&Cs.

Contact Acacia Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acacia Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lyndsey Rafferty (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are warmly welcomed and encouraged to spend quality time with residents. Visiting is flexible to suit individual routines, with the home aiming to accommodate family and friends throughout the day. Visitors are asked to be mindful of residents’ privacy, mealtimes, and care routines. Advance notice for larger groups or special visits is appreciated to ensure the best possible experience for everyone.

Parking

  • Free on site parking

Acacia Court Reviews (60)

9.9

Acacia Court has a Review Score of 9.9 (9.892) out of 10, based on 38 reviews in the last 2 years.
Over all time Acacia Court has 60 reviews.

Overall Experience
  • 49
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Date Published
  • 60
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  • 38
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Reviewer Connection to Acacia Court
  • 23
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  • 1
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Total of 60, showing 21-40
Review from D M (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are positive and proactive. I feel as though the home has a full understanding of mum's care needs.
Reply from Lyndsey Rafferty, General Manager at Acacia CourtThank you so much for your kind words. It means the world to us. We absolutely love looking after all our residents - providing care and kindness every day is truly the best part of what we do. Thank you
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Review from Carol B (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today Saturday 31st May was a garden party and what a fabulous event it was. Everyone thoroughly enjoyed themselves. The organisation that went into setting up this event by management, carers, kitchen staff, maintenance, church, volunteers was amazing. Gazebos, banners, balloons, games for children
of family, stalls with plants, burgers, coffee, cakes, strawberries and cream, tombolo, raffles and more. Singers that were amazing. My Mum is living and being cared for here and we took her into the fabulously beautiful huge garden to join in this fabulously special day. It truly was beautiful. Thank you to everyone that made this day so special.
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Review from Gerry T (Sister of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been staying at Acacia Court for approximately 15 weeks. He's very frail and tends to stay in his room despite the best efforts of the staff! He is very stubborn. Each time we visit, the staff are courteous and friendly. They're so caring with my brother and are happy to help. The food
looks great and he eats everything served. Today is VE Day and there is a tea party following a little entertainment. Acacia Court is very good.
Reply from Lyndsey Rafferty, Home Manager at Acacia CourtThank you for your kind review.It is our privilege to care for your brother, and rest assured that we remain fully committed to his wellbeing at all times.Thank you again.
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Review from Jill M (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Acacia Court for just over a year now. Over that time, we've experienced some ups and downs with her health, but thanks to the manager and her wonderful team, Mum has settled in really well.
The staff are always friendly, approachable and willing to answer any questions we have,
offering support whenever we need it. It's so reassuring to be welcomed by a smiling face every time we walk through the door.
A huge thank you to the manager and the whole team for the care, kindness and support you continue to show,
it truly means the world to us.
Reply from Lyndsey Rafferty, Home Manager at Acacia CourtThank you for your lovely review. We are truly delighted to care for your mum and so pleased she is part of the Acacia family. We are committed to providing all our residents with the utmost respect, compassion, and high-quality care they deserve. Thank you.
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Review from A S (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say about Acacia Court?
It is clean and the staff are amazing.
They are all very attentive, and polite and nothing was too much for them.
I would not hesitate to recommend them to anyone or bring anyone of my family into Acacia.
Again, I cannot say too much about how grateful we are
to all the staff from the office to the floor kitchen, all brilliant.
Reply from Lyndsay Rafferty, Home Manager at Acacia CourtThank you for your kind review! We are committed to providing the best possible care for our residents, and your feedback means a lot to us. Thank you.
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Review from Valerie S (Daughter-in-law of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think everything was lovely at Christmas, everyone enjoyed themselves. They all received a present and had their Christmas dinner together. How nice it was for the staff to come in and give their Christmas day to look after people, what a lovely atmosphere it was.
Reply from Lyndsay Rafferty, General Manager at Acacia CourtThank you so much for your lovely review! We always strive to provide the best experience possible, and your kind words mean a lot to us. Thank you.
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Review from Mark S (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very well looked after by the manager and the team. They make sure they make her feel at home and are patient with her whatever her mood at that time. The team are caring and flexible in catering to Mum's needs.
Reply from Lindsay Rafferty, Home Manager at Acacia CourtWe very much appreciate your kind review and are truly grateful for your thoughtful feedback. We continuously strive to deliver the best possible experience. Thank you once again - it really does mean the world to us!
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Review from Elizabeth P (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia Court is a rare find. A lovely caring home. My dad has been a resident for approximately 18 months, having been moved from another "care" home where it was clear his needs were not being met. Dad arrived at Acacia very underweight and I am delighted to see Dad thriving under Acacia's care. The
staff are lovely, attentive and kind, I highly recommend this home.
Reply from Lindsay Rafferty, Home Manager at Acacia CourtWe truly appreciate your kind words, thank you so much. We are always striving to improve our care and are very proud of Acacia Court. Thank you.
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Review from G S (Granddaughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff who go above and beyond for everyone in their setting. Management is very welcoming and nothing is too much trouble. There is always a very warm loving atmosphere which is lovely to see. Thank you.
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Review from C K (Grandson of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my nan at lunchtime. The kitchen staff wheeled a trolley into the dining area with a full English breakfast. All hot with every choice. Nan can't eat pork so she did not have the bacon or sausage but had beans, chips, black pudding, egg, mushrooms and toast. A lovely hot lunch packed with
variety.
Reply from Lyndsay Rafferty, Home Manager at Acacia CourtThank you for your kind review, it is very much appreciated. We are truly proud of all our team members at Acacia Court. Thank you.
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Review from S M (Nephew of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has resided at Acacia Court for the last two years. I have always been impressed and reassured about the care she receives and especially how the staff members treat her with great affection, courtesy and dignity. Ideally, no one wishes to see their loved one in need of 24-hour professional
care but I could not be happier with the care my auntie has and continues to receive.
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Review from M S (Friend of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend at Acacia Court in Southport and the staff are so friendly. They care so much about all the residents. You always get a warm feeling and a friendly atmosphere. The manager is approachable and caring. Such a lovely home. God bless you all.
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Review from Sean T (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for nearly 5 years and more than happy with her care. It's a friendly home where all the staff throughout work hard to make it a safe and comfortable place for its residents.
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Review from Alan M (Husband of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home clean and tidy at all times. The staff are pleasant, clean and friendly, nice and helpful. The lounge is fine, clean and tidy. My wife's bedroom is fine and again clean and tidy. The food is good according to my wife.
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Review from S M (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly helpful staff can't do enough for both residents and visitors. Home is a safe caring place for residents. Long-term staff are wonderful and treat long-term visitors as part of the family. The new management team is really friendly and helpful and available to answer any questions or concerns
as they arise.
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Review from G M (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and residents seem happy and content. The management engages with and keeps families informed of changes and events.
Residents seem happy and settled.
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Review from W H (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Court has provided my Mum with an excellent quality of care for almost 5 years. The staff are professional and caring and show true dedication to their residents treating them with dignity, respect, and understanding. The home has excellent facilities including a wonderful team of catering staff
that are always in turn to their resident's preferences, likes, and dislikes.
It is always lovely to see residents celebrate their birthdays with a song, cake, and canceled provided by the catering team.
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Review from Janet L (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After almost five years as a resident at Acacia Court, our mother passed away peacefully last week. Acacia was her home, and she was comfortable and well-cared for all the time she was there. As her needs changed over the years from settling in, to her final weeks, all staff adopted their care and routines,
always providing respect and support for our mum and for us as her daughters. Whenever we were visiting, we have appreciated the kindness and genuine care and support shown to all our family over the years. We couldn't have found a better care home for our mum, and can highly recommend Acacia to others.
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Review from Julie H (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been residing at Acacia Court for nearly 5 years! She has always been treated and cared for by the amazing staff with so much love and respect, it's lovely to see the way they are with her. She is now on end-of-life care, and they are so kind and compassionate, making sure she is comfortable!
They are also very kind with me and my family when we visit.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Julie, thank you so much for your very kind words. This means so much to the team. I will pass this on to them. We all love caring for your mum, she is a beautiful lady and always puts a smile on our faces. Kind regards, Lorraine.
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Review from Helen D (Goddaughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Godmother has been at Acacia Court since before lockdown and we have been really happy with all the care they have given her. We have calls from the manager if there is anything we need to know about and my godmother has been looked after by the staff really well. There is a lovely outbuilding which
was built since she moved there where I was able to see her when I visited.
Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Helen, Thank you so much for your kind words, I will pass this on to the staff as they will be really pleased that you think so highly of them. Your godmother is part of our family and we would not have it any other way. Kind regards, Lorraine.
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Acacia Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Acacia Court is calculated as follows: ( (407 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 453 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Court is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Lyndsey

Lyndsey Rafferty

Job Title: General Manager Joined: 2024

My name is Lyndsey Rafferty, and I am delighted to introduce myself as the General Manager for Acacia Court. With over 15 years of experience in the care sector, I bring a wealth of knowledge in both resident support and management.


I am fully qualified in all aspects of health and social care, including safeguarding and quality monitoring. My background has allowed me to build strong, transparent relationships with local authorities, the CQC and the families and friends who are integral to our residents' well-being. Together, I believe we can create a nurturing and joyful environment for your loved ones. My goal is to provide excellent care, structure and continuity, fostering a home where laughter and friendships thrive.


At Acacia Court, we are dedicated to creating a warm and welcoming home for all our residents. We strive to bring love, care, kindness, and laughter into the lives of every person in our community. Our mission is to foster a supportive environment where everyone feels valued, respected and happy.


I am delighted to be part of the Bloomcare family.
Warm regards,
Lyndsey

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