Acacia Court

17/19 Roe Lane, Southport PR9 9EB
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Top 20 carehome certificate
9.9 47 Reviews
  • Acacia Court, Southport
At Acacia Court, they provide general, residential dementia care for the elderly, making sure they have all the support they need to live as independently as possible. Whatever your individual needs, the support team has been specially selected to ensure you enjoy a safe, comfortable environment at all times.

Acacia Court focuses on resident experience, tailored support plans and community spirit sets it apart from other homes in the area, and they take great pride in the standard of care they provide. Together, they constantly strive to deliver the highest possible standard of care and treat all residents as if they were their own family.

If you’re looking for a residential home in the Southport area with a fantastic reputation for first-class care, then they’d love to hear from you. Feel free to get in touch with the team to arrange a quick consultation or viewing, whether that’s virtually or in person.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1055
  • Self-Funded Residential Dementia Care: £995 – £1055
  • RESPITE Self-Funded Residential Care: £1194 – £1266
  • RESPITE Self-Funded Residential Dementia Care: £1194 – £1266

These prices are only a guideline, please contact Acacia Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynsey Rafferty (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private & social funded welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (3)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Parking

  • Free on site parking

Acacia Court Reviews (47)

Total of 47, showing 21-40
9.9

Acacia Court has a Review Score of 9.9 (9.901) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Court has 47 reviews.

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Date Published

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Review from Cathy K (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and very caring. Nothing is too much trouble. The manager is always available to ask questions as my mum is a new resident. I am really happy with the way Mum has settled in and could not ask for anything more.

Reply from Caroline Regan, Regional Manager at Acacia Court

Hi Cathy, thank you so much for your kind words. I will share your review with the staff team. They will be really pleased to hear this. Kind regards, Caroline.

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Review from S M (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly helpful staff can't do enough for both residents and visitors. Home is a safe caring place for residents. Long-term staff are wonderful and treat long-term visitors as part of the family. The new management team is really friendly and helpful and available to answer any questions or concerns
as they arise.

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Review from G M (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and residents seem happy and content. The management engages with and keeps families informed of changes and events.
Residents seem happy and settled.

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Review from W H (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Court has provided my Mum with an excellent quality of care for almost 5 years. The staff are professional and caring and show true dedication to their residents treating them with dignity, respect, and understanding. The home has excellent facilities including a wonderful team of catering staff
that are always in turn to their resident's preferences, likes, and dislikes.
It is always lovely to see residents celebrate their birthdays with a song, cake, and canceled provided by the catering team.

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Review from Janet L (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost five years as a resident at Acacia Court, our mother passed away peacefully last week. Acacia was her home, and she was comfortable and well-cared for all the time she was there. As her needs changed over the years from settling in, to her final weeks, all staff adopted their care and routines,
always providing respect and support for our mum and for us as her daughters. Whenever we were visiting, we have appreciated the kindness and genuine care and support shown to all our family over the years. We couldn't have found a better care home for our mum, and can highly recommend Acacia to others.

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Review from Julie H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been residing at Acacia Court for nearly 5 years! She has always been treated and cared for by the amazing staff with so much love and respect, it's lovely to see the way they are with her. She is now on end-of-life care, and they are so kind and compassionate, making sure she is comfortable!
They are also very kind with me and my family when we visit.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Julie, thank you so much for your very kind words. This means so much to the team. I will pass this on to them. We all love caring for your mum, she is a beautiful lady and always puts a smile on our faces. Kind regards, Lorraine.

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Review from Helen D (Goddaughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has been at Acacia Court since before lockdown and we have been really happy with all the care they have given her. We have calls from the manager if there is anything we need to know about and my godmother has been looked after by the staff really well. There is a lovely outbuilding which
was built since she moved there where I was able to see her when I visited.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Helen, Thank you so much for your kind words, I will pass this on to the staff as they will be really pleased that you think so highly of them. Your godmother is part of our family and we would not have it any other way. Kind regards, Lorraine.

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Review from Karen M (Sister-in-law of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident since May 2022. We all feel very blessed that she is in such good hands at Acacia Court. The staff are wonderful and so cheerful at all times. We are relieved that she is happy and she tells us frequently how much she loves her room. Acacia Court is always spotlessly
clean and there is a warm and welcoming feel to the place every time we visit. She also tells us how good the food is! This is praise indeed as she worked as a chief catering manager for a large firm!

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Karen, thank you so much for your kind words. I will pass this on to the staff they will be overwhelmed. Your sister-in-law is a wonderful lady who has a very cheeky humour, we all love her. Kind regards, Lorraine.

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Review from Suzy M (Niece of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy that my Aunty is a resident here. She loves it. After a wobbly start, feeling unsettled, the team have made her feel at home. She has been there now for over a year and has a lovely room overlooking the garden. She has bird feeders on her balcony and loves watching them. She also enjoys
the large garden when the weather is warm. I cannot fault the staff. She is so well looked after. They are led by an amazingly positive and knowledgeable manager whose kindness and humour shine through.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Suzy, wow, what a review. Thank you so much for your comments I will certainly pass this information on to them, they will be really overwhelmed. As you know I like to make all residents welcome and yes, I do like to have a laugh with them, I feel it makes not only their day but mine. A smile on their faces speaks volumes. Lorraine.

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Review from Susan J (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and very helpful. When my father is poorly I am kept updated with phone calls and emails. My father seems happy and contact in the home and has regular meals which look very appetising to the eye.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi, thank you for your kind words, I will pass these on to the staff who I know will be overwhelmed. Your father is a pleasure to have in our home. Kind regards, Lorraine.

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Review from Linda R (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Acacia in April, she has settled in well and seems to love the team. She is well cared for and always looks clean and tidy, she has her hair done, her clothes are well looked after and I know she is safe. The Manager keeps me up to date with anything and she has made new friends. Dementia
is a cruel disease but I know mum is safe in their hands. If possible and without too much disruption to mum, I would love she had a cosier room, although looking out with big windows it seems less homely and this is the only thing I would change. I know this may not be in mum's best interest now as she will have got used to her surroundings but if she can cope then if they had a room a little smaller it may benefit her as she does comment about it when we take her home for Sunday lunch every few weeks.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Linda, thank you so much for your kind words, I will pass them on to the staff. As for a smaller room, I will speak to mum and see what we can do as and when a smaller room becomes available if this is what she would like. We are all here to ensure that all residents are happy and comfortable. Kind regards.

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Review from Alison B (Partner of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Acacia Court are wonderful carers. They take care to understand the resident's needs and do the best they can to make sure everything is in place. The senior management team have the relevant experience and is always happy to discuss medication or events. The staff will ensure they communicate
if there is an issue and provide updates regularly. Also, they help me understand what might happen if there are issues relating to the condition. My view is that I am grateful my partner is in a safe environment.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Alison, thank you so much for taking the time to write a review for our home, I am so pleased that you are happy with the care that is provided to your loved one. I will ensure that I pass this information on to the team, I know that they will be pleased with your kind words. Kind regards, Lorraine.

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Review from Bob H (Husband of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident here for 12 months. We as a family - myself, daughter and sister-in-law visit weekly where possible and always find her looking well. We are more than pleased with the care she is receiving. All staff do a wonderful job in caring for her. The home is always warm, tidy and
all staff very polite and friendly. We are all very pleased that we have found a home like this one. Thanks to all the staff.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Bob,
Thank you for your kind words, I will ensure that I pass on your message to all staff. We always welcome feedback from families especially when they are as warm and kind as yours.


Kind regards,
Lorraine

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Review from Ann O (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Acacia Court for three years now. She has a lovely room with gorgeous views of the garden. The staff are extremely kind to her. She feels safe and cared for in the home.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Ann, thank you so much for your kind words. It has been a pleasure to care for your mother, she is an inspiration to all our residents. I will pass on your message to all the staff as I know they will be thrilled with your comments.


Kind regards,


Lorraine

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Review from Graham B (Husband of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for some 2 1/2 years and is well looked after by all concerned. It has been a difficult 2 years due to covid but despite this, Acacia Court has had very few cases due to the safety system. As things get back to normal I hope to see the return of more activities.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Graham,


Thank you for your kind words. I agree it has been very hard over the past 2 years but as things start to change we hope this will be better for residents and loved ones. Activities have always been a strong point here at Acacia and we have carried on regardless. We are now encouraging outside activities to Acacia. We have a fantastic day coming up in May which I hope you can attend. I will pass on your appreciation to our staff as I know they will be overwhelmed. Lorraine

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Review from Alan T (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Acacia Court a few weeks before the Covid lockdown last March. He was in for respite care after a fall and some broken bones. Due to Covid, Dad stayed at Acacia Court and thank goodness he did. After the fall his health deteriorated rapidly. The staff at Acacia Court have
been amazing and the manager is always super helpful.
Unfortunately, we've had to sell my father's house to support him and this was a very complex and onerous process. Every request I made to the manager to get the legal work completed was actioned with a smile.
My dad is very happy at Acacia Court and could not be in better hands. A big thank you to all the staff and management.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Thank you very much for your wonderful review, it is very much appreciated. The team at Acacia Court strive to work to a high standard to ensure your dad is happy and well cared for, and we are very pleased to hear your comments. Kind Regards Lorraine

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Review from Wendy W (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like most people, when the time came that mum needed far more care than could possibly be provided at home because of her dementia, the family were very concerned about how she would cope aware from her beloved home and in her state of confusion. We were delighted with the dedicated care and friendly
support that she received from Acacia Court. Updates were regular and phone calls in this time of Covid, always welcomed. The food, hygiene assistance and care made my mum refer to it as 'a lovely hotel' and we always knew that mum was safe. As we needed to plan 'end of life' care to bring mum out of hospital and back to Acacia Court, staff could not have been more helpful and accommodating taking over a good deal of the organisation at this most difficult time. Although the last 7 months have been particularly trying, without a doubt, mum being at Acacia Court was a great decision and our family would highly recommend it.

Reply from Audrey Tan, Operations Director at Acacia Court

Dear Wendy, thank you for taking the time to write a review. I will pass your comments onto my colleagues who will most definitely appreciate that their care and dedication are valued and making a difference to the people we serve. Best wishes, Audrey.

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Review from Kathryn P (Wife of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident at Acacia Court for 18 months. During that time he was cared for with much kindness and compassion by the staff. I am pleased that agency staff are not used, because it is so important for staff and residents to know and understand each other. My husband was not the easiest
of residents to cope with but the staff did an amazing job, with patience, cheerfulness and understanding. The building is old and in some ways inconvenient, but the homely atmosphere makes up for this. The COVID situation has been very difficult and distressing for everyone (not least my husband) but staff have done their utmost best and deserve high praise. The end-of-life care for my husband was most compassionate and I would be happy to recommend Acacia Court to anyone needing residential care. Thank you all.

Reply from Haley Shaw, Head of HR at Acacia Court

Good Afternoon,


Thank you for taking the time to provide feedback about the services provided at Acacia Court.
We would like to offer our sincere condolences to you and your family during this sad time.
We are so pleased to hear that your husband was cared for in a kind and compassionate manner, especially during the final days of his life. It has been an extremely difficult time for many people during the COVID-19 pandemic and we hope that knowing your husband was cared for in such a considerate way has given you some comfort.
We strive to deliver the highest standards of care at Acacia Court as well as all other sister homes and are extremely proud of our fantastic staff team here. Their dedication, hard work and teamwork enable us to not need agency staff, therefore providing continuous person-centred care.


We will ensure your lovely feedback is passed on to the whole team at Acacia Court.


Take care and stay safe.


Kindest Regards,
Bloom Care Family

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Review from Sam D (Daughter of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Acacia Court and I all I can say that she is very well looked after there. The Staff are polite and very helpful. Highly recommended.

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Review from Bill B (Son of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, all the staff including management and the medical team are very helpful. My mother has a lovely large room, lovely garden at the back, in which residents and families can sit out in.
They have a very good entertainment programme and a few times a year hold parties which include
a BBQ in which resident's family and friends are invited.

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Current Review Score: 9.9 (9.901)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Acacia Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Acacia Court is calculated as follows: ( (266 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 293 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

Lynsey

Lynsey Rafferty

Job Title: General Manager

Joined: 2024

My name is Lynsey Rafferty and I am delighted to introduce myself as the General Manager for Acacia Court. With over 15 years of experience in the care sector, I bring a wealth of knowledge in both resident support and management.


I am fully qualified in all aspects of health and social care, including safeguarding and quality monitoring. My background has allowed me to build strong, transparent relationships with local authorities, the CQC and the families and friends who are integral to our residents' well-being. Together, I believe we can create a nurturing and joyful environment for your loved ones. My goal is to provide excellent care, structure and continuity, fostering a home where laughter and friendships thrive.


At Acacia Court, we are dedicated to creating a warm and welcoming home for all our residents. We strive to bring love, care, kindness, and laughter into the lives of every person in our community. Our mission is to foster a supportive environment where everyone feels valued, respected and happy.


I am delighted to be part of the Bloomcare family.
Warm regards,
Lynsey

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