Review from Karen M (Sister-in-law of Resident) published on 16 February 2023 Submitted via Website • Report

Overall Experience

My sister-in-law has been a resident since May 2022. We all feel very blessed that she is in such good hands at Acacia Court. The staff are wonderful and so cheerful at all times. We are relieved that she is happy and she tells us frequently how much she loves her room. Acacia Court is always spotlessly

clean and there is a warm and welcoming feel to the place every time we visit. She also tells us how good the food is! This is praise indeed as she worked as a chief catering manager for a large firm!

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Karen, thank you so much for your kind words. I will pass this on to the staff they will be overwhelmed. Your sister-in-law is a wonderful lady who has a very cheeky humour, we all love her. Kind regards, Lorraine.

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Review from Suzy M (Niece of Resident) published on 16 February 2023 Submitted via Website • Report

Overall Experience

Really happy that my Aunty is a resident here. She loves it. After a wobbly start, feeling unsettled, the team have made her feel at home. She has been there now for over a year and has a lovely room overlooking the garden. She has bird feeders on her balcony and loves watching them. She also enjoys

the large garden when the weather is warm. I cannot fault the staff. She is so well looked after. They are led by an amazingly positive and knowledgeable manager whose kindness and humour shine through.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Suzy, wow, what a review. Thank you so much for your comments I will certainly pass this information on to them, they will be really overwhelmed. As you know I like to make all residents welcome and yes, I do like to have a laugh with them, I feel it makes not only their day but mine. A smile on their faces speaks volumes. Lorraine.

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Review from Susan J (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report

Overall Experience

Staff are friendly and very helpful. When my father is poorly I am kept updated with phone calls and emails. My father seems happy and contact in the home and has regular meals which look very appetising to the eye.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi, thank you for your kind words, I will pass these on to the staff who I know will be overwhelmed. Your father is a pleasure to have in our home. Kind regards, Lorraine.

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Review from Linda R (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report

Overall Experience

Mum went into Acacia in April, she has settled in well and seems to love the team. She is well cared for and always looks clean and tidy, she has her hair done, her clothes are well looked after and I know she is safe. The Manager keeps me up to date with anything and she has made new friends. Dementia

is a cruel disease but I know mum is safe in their hands. If possible and without too much disruption to mum, I would love she had a cosier room, although looking out with big windows it seems less homely and this is the only thing I would change. I know this may not be in mum's best interest now as she will have got used to her surroundings but if she can cope then if they had a room a little smaller it may benefit her as she does comment about it when we take her home for Sunday lunch every few weeks.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Linda, thank you so much for your kind words, I will pass them on to the staff. As for a smaller room, I will speak to mum and see what we can do as and when a smaller room becomes available if this is what she would like. We are all here to ensure that all residents are happy and comfortable. Kind regards.

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Review from Alison B (Partner of Resident) published on 6 December 2022 Submitted via Postal Card • Report

Overall Experience

The team at Acacia Court are wonderful carers. They take care to understand the resident's needs and do the best they can to make sure everything is in place. The senior management team have the relevant experience and is always happy to discuss medication or events. The staff will ensure they communicate

if there is an issue and provide updates regularly. Also, they help me understand what might happen if there are issues relating to the condition. My view is that I am grateful my partner is in a safe environment.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Alison, thank you so much for taking the time to write a review for our home, I am so pleased that you are happy with the care that is provided to your loved one. I will ensure that I pass this information on to the team, I know that they will be pleased with your kind words. Kind regards, Lorraine.

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Review from Bob H (Husband of Resident) published on 22 November 2022 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident here for 12 months. We as a family - myself, daughter and sister-in-law visit weekly where possible and always find her looking well. We are more than pleased with the care she is receiving. All staff do a wonderful job in caring for her. The home is always warm, tidy and

all staff very polite and friendly. We are all very pleased that we have found a home like this one. Thanks to all the staff.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Bob,
Thank you for your kind words, I will ensure that I pass on your message to all staff. We always welcome feedback from families especially when they are as warm and kind as yours.

Kind regards,
Lorraine

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Review from Ann O (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report

Overall Experience

Mum has been at Acacia Court for three years now. She has a lovely room with gorgeous views of the garden. The staff are extremely kind to her. She feels safe and cared for in the home.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Ann, thank you so much for your kind words. It has been a pleasure to care for your mother, she is an inspiration to all our residents. I will pass on your message to all the staff as I know they will be thrilled with your comments.

Kind regards,

Lorraine

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Review from Graham B (Husband of Resident) published on 10 March 2022 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for some 2 1/2 years and is well looked after by all concerned. It has been a difficult 2 years due to covid but despite this, Acacia Court has had very few cases due to the safety system. As things get back to normal I hope to see the return of more activities.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtHi Graham,

Thank you for your kind words. I agree it has been very hard over the past 2 years but as things start to change we hope this will be better for residents and loved ones. Activities have always been a strong point here at Acacia and we have carried on regardless. We are now encouraging outside activities to Acacia. We have a fantastic day coming up in May which I hope you can attend. I will pass on your appreciation to our staff as I know they will be overwhelmed. Lorraine

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Review from Alan T (Son of Resident) published on 29 June 2021 Submitted via Website • Report

Overall Experience

My father was admitted to Acacia Court a few weeks before the Covid lockdown last March. He was in for respite care after a fall and some broken bones. Due to Covid, Dad stayed at Acacia Court and thank goodness he did. After the fall his health deteriorated rapidly. The staff at Acacia Court have

been amazing and the manager is always super helpful.
Unfortunately, we've had to sell my father's house to support him and this was a very complex and onerous process. Every request I made to the manager to get the legal work completed was actioned with a smile.
My dad is very happy at Acacia Court and could not be in better hands. A big thank you to all the staff and management.

Reply from Lorraine O'Sullivan, General Manager at Acacia CourtThank you very much for your wonderful review, it is very much appreciated. The team at Acacia Court strive to work to a high standard to ensure your dad is happy and well cared for, and we are very pleased to hear your comments. Kind Regards Lorraine

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Review from Wendy W (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report

Overall Experience

Like most people, when the time came that mum needed far more care than could possibly be provided at home because of her dementia, the family were very concerned about how she would cope aware from her beloved home and in her state of confusion. We were delighted with the dedicated care and friendly

support that she received from Acacia Court. Updates were regular and phone calls in this time of Covid, always welcomed. The food, hygiene assistance and care made my mum refer to it as 'a lovely hotel' and we always knew that mum was safe. As we needed to plan 'end of life' care to bring mum out of hospital and back to Acacia Court, staff could not have been more helpful and accommodating taking over a good deal of the organisation at this most difficult time. Although the last 7 months have been particularly trying, without a doubt, mum being at Acacia Court was a great decision and our family would highly recommend it.

Reply from Audrey Tan, Operations Director at Acacia CourtDear Wendy, thank you for taking the time to write a review. I will pass your comments onto my colleagues who will most definitely appreciate that their care and dedication are valued and making a difference to the people we serve. Best wishes, Audrey.

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Review from Kathryn P (Wife of Resident) published on 16 September 2020 Submitted via Website • Report

Overall Experience

My husband was a resident at Acacia Court for 18 months. During that time he was cared for with much kindness and compassion by the staff. I am pleased that agency staff are not used, because it is so important for staff and residents to know and understand each other. My husband was not the easiest

of residents to cope with but the staff did an amazing job, with patience, cheerfulness and understanding. The building is old and in some ways inconvenient, but the homely atmosphere makes up for this. The COVID situation has been very difficult and distressing for everyone (not least my husband) but staff have done their utmost best and deserve high praise. The end-of-life care for my husband was most compassionate and I would be happy to recommend Acacia Court to anyone needing residential care. Thank you all.

Reply from Haley Shaw, Head of HR at Acacia CourtGood Afternoon,

Thank you for taking the time to provide feedback about the services provided at Acacia Court.
We would like to offer our sincere condolences to you and your family during this sad time.
We are so pleased to hear that your husband was cared for in a kind and compassionate manner, especially during the final days of his life. It has been an extremely difficult time for many people during the COVID-19 pandemic and we hope that knowing your husband was cared for in such a considerate way has given you some comfort.
We strive to deliver the highest standards of care at Acacia Court as well as all other sister homes and are extremely proud of our fantastic staff team here. Their dedication, hard work and teamwork enable us to not need agency staff, therefore providing continuous person-centred care.

We will ensure your lovely feedback is passed on to the whole team at Acacia Court.

Take care and stay safe.

Kindest Regards,
Bloom Care Family

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Review from Sam D (Daughter of Resident) published on 13 April 2018 Submitted via Website • Report

Overall Experience

My mother is in Acacia Court and I all I can say that she is very well looked after there. The Staff are polite and very helpful. Highly recommended.

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Review from Bill B (Son of Resident) published on 30 June 2017 Submitted via Postal Card • Report

Overall Experience

Very friendly staff, all the staff including management and the medical team are very helpful. My mother has a lovely large room, lovely garden at the back, in which residents and families can sit out in.
They have a very good entertainment programme and a few times a year hold parties which include

a BBQ in which resident's family and friends are invited.

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Review from S S (Daughter of Resident) published on 11 April 2017 Submitted via Postal Card • Report

Overall Experience

My Mother went into Acacia Court recently. She has a large airy room, with excellent views. The home is nicely decorated and finished. It is light and welcoming as are all the staff.

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Review from Irene C (Daughter of Resident) published on 6 March 2017 Submitted via Website • Report

Overall Experience

My Mother is happy living at Acacia Court, which I believe is a good recommendation. The Manager works hard to maintain, and also raise, standards. She welcomes feedback from relatives and responds quickly to resolve any concerns raised. The Manager and her staff are friendly, kind and attentive

to residents, and also offer support to relatives and visitors. There are regular activities each week, which are designed to engage and stimulate residents. My Mother particularly enjoys those activities involving music and singing. The entertainment arranged over the Christmas period was excellent. In the past year, residents have enjoyed a number of things, including an Easter Party, a summer barbeque and a trip out to Knowsley Safari Park. Families and friends are always invited to join residents and staff on all of these occasions.

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Review from A H (Relative of Resident) published on 5 January 2017 Submitted via Postal Card • Report

Overall Experience

The staff are wonderful, very caring and considerate, respectful and they engage with all the residents. There is good entertainment most days and the food is varied and well cooked. The staff keep family and friends well informed about their loved ones and about all that is going on at the home. They

deal with situations promptly and communicate effectively. The staff are very kind and caring.

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Review from Tim A (Son-in-law of Resident) published on 22 December 2016 Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly and always have time for the residents here.
There are varied activities during the week to keep the residents active, shows are performed on a regular basis and are excellent.
My Mother in Law has put on weight since arriving at Acacia and we are very pleased with

the home and its staff.

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Review from Angela S (Daughter of Resident) published on 22 December 2016 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Acacia Court for five years. During this time her needs have changed considerably. Regular reviews have taken place and changes made to meet her needs. Staff are friendly and helpful and keep me updated where necessary. The manager is very approachable at all times and

very 'hands on'. I am very happy with her care at Acacia Court.

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Review from Dorothy A (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report

Overall Experience

Staff very pleasant and friendly, plenty of staff with good activities and entertainment. A choice of meals and the staff have time for everyone.

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Review from Sheila W (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report

Overall Experience

My mother, at 98 years old, realised she needed residential care along with her family. We chose Acacia Court where she was always been treated with dignity, love and respect. She is now 103 years old- she is completely immobile and has dementia but she remains there and continues to be treated with

love and respect. All the residents now have dementia in one form or another. The staff on the floor remain patient and kind.

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Acacia Court Reviews (60)

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