Acacia Court

17/19 Roe Lane, Southport PR9 9EB
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Top 20 carehome certificate
9.9 47 Reviews
  • Acacia Court, Southport
At Acacia Court, they provide general, residential dementia care for the elderly, making sure they have all the support they need to live as independently as possible. Whatever your individual needs, the support team has been specially selected to ensure you enjoy a safe, comfortable environment at all times.

Acacia Court focuses on resident experience, tailored support plans and community spirit sets it apart from other homes in the area, and they take great pride in the standard of care they provide. Together, they constantly strive to deliver the highest possible standard of care and treat all residents as if they were their own family.

If you’re looking for a residential home in the Southport area with a fantastic reputation for first-class care, then they’d love to hear from you. Feel free to get in touch with the team to arrange a quick consultation or viewing, whether that’s virtually or in person.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1055
  • Self-Funded Residential Dementia Care: £995 – £1055
  • RESPITE Self-Funded Residential Care: £1194 – £1266
  • RESPITE Self-Funded Residential Dementia Care: £1194 – £1266

These prices are only a guideline, please contact Acacia Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynsey Rafferty (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private & social funded welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (3)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Parking

  • Free on site parking

Acacia Court Reviews (47)

Total of 47, showing 41-47
9.9

Acacia Court has a Review Score of 9.9 (9.901) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Court has 47 reviews.

Overall Experience

  • 37
  • 10
  • 0
  • 0
  • 0

Date Published

47
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23
25
22

Review from S S (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother went into Acacia Court recently. She has a large airy room, with excellent views. The home is nicely decorated and finished. It is light and welcoming as are all the staff.

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Review from Irene C (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is happy living at Acacia Court, which I believe is a good recommendation. The Manager works hard to maintain, and also raise, standards. She welcomes feedback from relatives and responds quickly to resolve any concerns raised. The Manager and her staff are friendly, kind and attentive
to residents, and also offer support to relatives and visitors. There are regular activities each week, which are designed to engage and stimulate residents. My Mother particularly enjoys those activities involving music and singing. The entertainment arranged over the Christmas period was excellent. In the past year, residents have enjoyed a number of things, including an Easter Party, a summer barbeque and a trip out to Knowsley Safari Park. Families and friends are always invited to join residents and staff on all of these occasions.

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Review from A H (Relative of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful, very caring and considerate, respectful and they engage with all the residents. There is good entertainment most days and the food is varied and well cooked. The staff keep family and friends well informed about their loved ones and about all that is going on at the home. They
deal with situations promptly and communicate effectively. The staff are very kind and caring.

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Review from Tim A (Son-in-law of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very friendly and always have time for the residents here.
There are varied activities during the week to keep the residents active, shows are performed on a regular basis and are excellent.
My Mother in Law has put on weight since arriving at Acacia and we are very pleased with
the home and its staff.

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Review from Angela S (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Acacia Court for five years. During this time her needs have changed considerably. Regular reviews have taken place and changes made to meet her needs. Staff are friendly and helpful and keep me updated where necessary. The manager is very approachable at all times and
very 'hands on'. I am very happy with her care at Acacia Court.

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Review from Dorothy A (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant and friendly, plenty of staff with good activities and entertainment. A choice of meals and the staff have time for everyone.

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Review from Sheila W (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, at 98 years old, realised she needed residential care along with her family. We chose Acacia Court where she was always been treated with dignity, love and respect. She is now 103 years old- she is completely immobile and has dementia but she remains there and continues to be treated with
love and respect. All the residents now have dementia in one form or another. The staff on the floor remain patient and kind.

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Current Review Score: 9.9 (9.901)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Acacia Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Acacia Court is calculated as follows: ( (266 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 293 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Lynsey

Lynsey Rafferty

Job Title: General Manager

Joined: 2024

My name is Lynsey Rafferty and I am delighted to introduce myself as the General Manager for Acacia Court. With over 15 years of experience in the care sector, I bring a wealth of knowledge in both resident support and management.


I am fully qualified in all aspects of health and social care, including safeguarding and quality monitoring. My background has allowed me to build strong, transparent relationships with local authorities, the CQC and the families and friends who are integral to our residents' well-being. Together, I believe we can create a nurturing and joyful environment for your loved ones. My goal is to provide excellent care, structure and continuity, fostering a home where laughter and friendships thrive.


At Acacia Court, we are dedicated to creating a warm and welcoming home for all our residents. We strive to bring love, care, kindness, and laughter into the lives of every person in our community. Our mission is to foster a supportive environment where everyone feels valued, respected and happy.


I am delighted to be part of the Bloomcare family.
Warm regards,
Lynsey

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