21/23 Chambres Road, Southport PR8 6JG
Woodlands is a home in the true sense of the word; warm, comfortable and welcoming. Professionals pride themselves on the quality of the care and surroundings they provide and on attention to details – it’s the little things that matter.
In reflection of this, Woodlands Manor receives GSF (Gold Standard Framework) award accreditation in September 2017, achieving a Commend status in giving end of life care.
The owners have arranged the home to make it interesting, varied, surprising and stimulating. Woodlands has many original features you would expect to see from properties built around the 1900s and mixes theses with an exciting and progressive specialist dementia environment.
The communal areas of the home are themed; allowing residents to relax with others and join in various activities, where dedicated staff are on hand to assist with their individual needs. They have a 1950s reminiscence room with original features of TV, telephone, furniture and gramophone. There is also a light and airy garden room and family room. Woodlands know the importance of providing varied and interesting daily activities for residents to promote well-being and purpose.
Group: Cedars Care Group
Person in charge: Lyndsey Floyd (Group Operations Director)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 25
Shared Rooms: 1
Rooms with ensuite WC: 12
Weekly Charges Guide: Personal Care Single £512 – £700 , Personal Care Shared (per person) £512 – £512 (These prices are only a guideline, please contact Woodlands Manor EMI Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Woodlands Manor EMI Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Woodlands Manor EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Woodlands Manor EMI Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.427 for Woodlands Manor EMI Care Home is calculated as follows: ( (85 Excellents x 5) + (66 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 164 Ratings = 4.427
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.926 Points relating to the number of positive Reviews for Woodlands Manor EMI Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.4 Target = 0.926
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Woodlands Manor EMI Care Home has a Review Score of 9.4 (9.353) from 14 Reviews
Review submitted from a Postal Card by Pamela T (Resident) with assistance of Husband of Resident/Service User on Wednesday 4 April 2018. Relates to March 2018.
Very efficient and friendly. Staff are interested in the welfare of the residents.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home responded to this review on 04 Apr 2018:
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Review submitted from a Postal Card by Linda H (Daughter of Resident) on Wednesday 4 April 2018. Relates to February 2018.
As long as my Dad is happy and well cared for I am happy.
How likely would you be to recommend Woodlands Manor EMI Care Home? Don't know
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Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home responded to this review on 04 Apr 2018:
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Review submitted from a Postal Card by George C (Husband of Resident) on Wednesday 4 April 2018. Relates to March 2018.
My wife needed to be looked after when I became ill. She was placed in Woodlands by Social Services. We had no experience of care homes and, therefore, nothing to compare Woodlands with. Generally, she has been happy with the experience and thinks that the staff are very obliging.
How likely would you be to recommend Woodlands Manor EMI Care Home? Likely
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Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home responded to this review on 04 Apr 2018:
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and general observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Review submitted from a Postal Card by Kathryn A (Daughter of Resident) on Thursday 25 January 2018. Relates to January 2018.
My father has received exceptional care since moved into Woodlands. All staff are friendly, empathetic and transparent. Nothing is too much trouble and I'm able to visit at any time, which cements further trust and reassurance. His care is consistently of a high standard. Wonderful place, wonderful staff with kind hearts and huge compassion. Thank you.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home responded to this review on 25 Jan 2018:
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your considerate comments. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Review submitted from a Postal Card by Josephine B (Daughter of Resident) on Tuesday 23 January 2018. Relates to January 2018.
I chose this care home for my mother because I had a friend well cared for there and she was well looked after until she died. My mother was a resident at Woodlands Manor, Southport for 3 years. It was incredibly difficult to have to place my mother in a Dementia Care Home. Mum was always treated with care and compassion, was spotlessly clean and I was kept informed of medical and care issues. My mum enjoyed a pleasant Christmas with lots of entertainment but deteriorated in January and has died. Mum's care at this sad time was exemplary and could not be faulted, the family are all very grateful.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Sian Kennell, Office Manager at Woodlands Manor EMI Care Home responded to this review on 23 Jan 2018:
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and our thoughts are with you and your family at this sad time.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Review submitted from a Postal Card by Derek B (Husband of Resident) on Friday 5 January 2018. Relates to December 2017.
A change of shop floor management has made a fantastic difference to the day to day running of the care home. The staff are much happier and less stressed out, providing calm to patients and visiting families. It's a pleasure to visit now, the staff operate like a happy team since the change. Activities are poor, residents are sat in chairs most of the day. A change in this would give a remarkable plus to the standard of the home.
How likely would you be to recommend Woodlands Manor EMI Care Home? Likely
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Sian Kennell, Office Manager at Woodlands Manor EMI Care Home responded to this review on 05 Jan 2018:
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind words.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
In regards to the activities at Woodlands Manor, I can confirm that we have recently appointed an Activities Co-Ordinator who is looking after our 3 NW homes, and will be focusing this year on ensuring that our residents are given the opportunity to participate in a wider variety of stimulating activities.
Review submitted from a Website Submission by Patrick F (Grandson of Resident) on Friday 7 April 2017. Relates to March 2017.
My grandfather was at Woodlands Manor for a number of years. My grandfather suffered from dementia. It was very hard for us to acknowledge and understand what was happening to him. The staff at Woodlands Manor were very understanding with us. They always updated us with his care and alway looked smart. The laundry lady always told us if he needed anything, just ask. My grandfather also told us how he enjoyed the food. The care staff couldn't have offered any better care. He could be challenging at times but they showed excellent skills with him when he was. Sadly my grandfather passed away this year. My grandfather was taken to the hospital and there was nothing they could do. I don't know how they did it but all the staff at Woodlands got him home as fast as they could so he was back in his own bed. They got district nurses to come and help that night so he wasn't in any pain or agitated. I know my grandfather couldn't have been more peaceful the last days of his life and happy.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Review submitted from a Website Submission by Edna R (Wife of Resident) on Friday 7 April 2017. Relates to April 2017.
This is a very friendly care home with excellent facilities and very good staff. The home is very clean, warm and the food is excellent. Any queries are quickly dealt with by the staff who are always on hand. there is a large garden which is used in the summer most days for outdoor activities. Other activities include trips to the cinema and outings on the mini bus.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Review submitted from a Website Submission by Marion (Sister of Resident) on Friday 7 April 2017. Relates to February 2017.
I often visited my sister when she lived at Woodlands Manor. The staff were always polite and respectful. I feel that my sister and the other residents were treated with the utmost dignity. I witnessed them always laughing with staff. On a couple of occasions, I even witnessed Janet the cleaner getting them up and dancing with them. When my sister became very poorly the staff were training to do GSF. We had regular meetings about this. I can't express enough the impact it had on my sister in her final days. She was dignified loved pain free and passed away peacefully with us all around her at Woodlands Manor. The care and support they gave us was way beyond exceptional we can't thank them enough.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Review submitted from a Postal Card by Colin G (Son of Resident) on Thursday 16 March 2017.
Very good home. I would like to see more stimulating activities per day if possible.
How likely would you be to recommend Woodlands Manor EMI Care Home? Likely
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Review submitted from a Postal Card by S S (Son of Resident) on Wednesday 15 March 2017. Relates to January 2017.
My mother stayed at Woodlands Manor for 2 weeks. I found all staff to be very helpful and my mother really enjoyed her stay. I would highly recommend this home.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Review submitted from a Postal Card by B C (Daughter of Resident) on Tuesday 14 March 2017. Relates to December 2016.
What a lovely time we all had at Christmas party, all the staff made us feel welcome and Christmas dinner was great. Me and mum enjoyed it so much. Thank you for inviting me.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Review submitted from a Postal Card by R M (Wife of Resident) on Friday 10 March 2017. Relates to February 2017.
My husband has been a resident at this home since April 2016.
Few teething problems to start with but all ironed out very quickly.
Very pleasant and caring staff, always showing great respect for residents and family members. Staff always cheerful.
How likely would you be to recommend Woodlands Manor EMI Care Home? Likely
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Kayleigh Wray, Administrator at Woodlands Manor EMI Care Home responded to this review on 10 Mar 2017:
Good Afternoon, thank you very much for your lovely review, very much appreciated
Review submitted from a Website Submission by Steve M (Son of Resident) on Thursday 23 February 2017. Relates to February 2017.
My mother has been resident here for almost a year. She has vascular dementia which is getting worse. Prior to entering Woodlands Manor, she was becoming gradually more insular and avoiding people. When my father died, I moved in with her as a full-time carer, his death caused a huge decline in her mental health to a point where she forgot him altogether, she became more frustrated with everyday tasks and eventually became quite violent, forcing a move to residential care.
When she moved into Woodlands for a few weeks respite while awaiting assessment, she started to come out of her shell. The staff were stimulating her interest in other people, she was in a caring and socially acceptable (to her) 'hotel' with minimal need to go home (her dementia had taken her back 60 years to her parents' house).
She is quite happy now, being looked after hand and foot, with active social interaction, good food and health care and a stable staffing structure without too much change.
How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely
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Kayleigh Wray, Administrator at Woodlands Manor EMI Care Home responded to this review on 24 Feb 2017:
Hi Steve, thank you for your review we are glad you are happy with the service we provide and that your mother has settled in well.
August 2017
Job Title: Home Manager & Group Operation Manager
Joined: 2003
Description:
Lyndsey has worked in care for over 20 years! She first started working for Cedars Care group at Cedar Grange in 2003. She has National Vocational Qualifications in level 2, 3 & 4 in Care. She has also received a registered manager’s award.
She has advanced her career since joining Cedars Care Group from a full time night carer, to becoming Deputy Manager. And eventually, when Ty & Sarah bought Woodland Manors, Lyndsey obtained her ultimate goal of being a Registered Managing of her own home. Due to her hard work she was then offered the role of Area Manager for the North West region. She supported four homes and ensured they were compliant and that the standards of care were exceptional at each home. Not long after, she was offered the further opportunity to become Operations Manager for Cedars Care Group.
There are currently no Care Home Idol entrants who have performed at Woodlands Manor EMI Care Home