Woodlands Manor EMI Care Home

21/23 Chambres Road, Southport PR8 6JG
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9.7 74 Reviews
  • Woodlands Manor EMI Care Home, Southport
Woodlands is a home in the true sense of the word; warm, comfortable and welcoming. Professionals pride themselves on the quality of the care and surroundings they provide and on attention to details – it’s the little things that matter.

In reflection of this, Woodlands Manor receives GSF (Gold Standard Framework) award accreditation in September 2017, achieving a Commend status in giving end of life care.

The owners have arranged the home to make it interesting, varied, surprising and stimulating. Woodlands has many original features you would expect to see from properties built around the 1900s and mixes theses with an exciting and progressive specialist dementia environment.

The communal areas of the home are themed; allowing residents to relax with others and join in various activities, where dedicated staff are on hand to assist with their individual needs. They have a 1950s reminiscence room with original features of TV, telephone, furniture and gramophone. There is also a light and airy garden room and family room. Woodlands know the importance of providing varied and interesting daily activities for residents to promote well-being and purpose.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200

These prices are only a guideline, please contact Woodlands Manor EMI Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Liz Seville (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Woodlands Manor EMI Care Home Reviews (74)

9.7

Woodlands Manor EMI Care Home has a Review Score of 9.7 (9.729) out of 10, based on 21 reviews in the last 2 years.
Over all time Woodlands Manor EMI Care Home has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodlands Manor EMI Care Home
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Total of 74, showing 61-74
Review from C P (Wife of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There has been a shortage of staff on duty at times. But this seems to be improving. The home has a good family atmosphere.
The staff at present are very helpful and friendly, also very caring.
Personal care from some night staff in a morning could be improved.
Overall very satisfied with my husband's
care. I would recommend Woodlands to family and friends.
Reply from Rebecca Morrison, Administration Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate it.
We believe all of our residents receive the highest quality of personal care, and to support this, we have increased staffing levels in the mornings to ensure plenty of additional time can be spent ensuring our residents look and feel presentable.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Pamela T (Resident) assisted by family/friend published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very efficient and friendly. Staff are interested in the welfare of the residents.
Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Linda H (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As long as my Dad is happy and well cared for I am happy.
Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from George C (Husband of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife needed to be looked after when I became ill. She was placed in Woodlands by Social Services. We had no experience of care homes and, therefore, nothing to compare Woodlands with. Generally, she has been happy with the experience and thinks that the staff are very obliging.
Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and general observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Kathryn A (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has received exceptional care since moved into Woodlands. All staff are friendly, empathetic and transparent. Nothing is too much trouble and I'm able to visit at any time, which cements further trust and reassurance. His care is consistently of a high standard. Wonderful place, wonderful
staff with kind hearts and huge compassion. Thank you.
Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your considerate comments. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Josephine B (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose this care home for my mother because I had a friend well cared for there and she was well looked after until she died. My mother was a resident at Woodlands Manor, Southport for 3 years. It was incredibly difficult to have to place my mother in a Dementia Care Home. Mum was always treated with
care and compassion, was spotlessly clean and I was kept informed of medical and care issues. My mum enjoyed a pleasant Christmas with lots of entertainment but deteriorated in January and has died. Mum's care at this sad time was exemplary and could not be faulted, the family are all very grateful.
Reply from Sian Kennell, Office Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and our thoughts are with you and your family at this sad time.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Derek B (Husband of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A change of shop floor management has made a fantastic difference to the day to day running of the care home. The staff are much happier and less stressed out, providing calm to patients and visiting families. It's a pleasure to visit now, the staff operate like a happy team since the change. Activities
are poor, residents are sat in chairs most of the day. A change in this would give a remarkable plus to the standard of the home.
Reply from Sian Kennell, Office Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind words.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
In regards to the activities at Woodlands Manor, I can confirm that we have recently appointed an Activities Co-Ordinator who is looking after our 3 NW homes, and will be focusing this year on ensuring that our residents are given the opportunity to participate in a wider variety of stimulating activities.

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Review from Patrick F (Grandson of Resident) published on 10 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather was at Woodlands Manor for a number of years. My grandfather suffered from dementia. It was very hard for us to acknowledge and understand what was happening to him. The staff at Woodlands Manor were very understanding with us. They always updated us with his care and alway looked smart.
The laundry lady always told us if he needed anything, just ask. My grandfather also told us how he enjoyed the food. The care staff couldn't have offered any better care. He could be challenging at times but they showed excellent skills with him when he was. Sadly my grandfather passed away this year. My grandfather was taken to the hospital and there was nothing they could do. I don't know how they did it but all the staff at Woodlands got him home as fast as they could so he was back in his own bed. They got district nurses to come and help that night so he wasn't in any pain or agitated. I know my grandfather couldn't have been more peaceful the last days of his life and happy.
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Review from Edna R (Wife of Resident) published on 10 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very friendly care home with excellent facilities and very good staff. The home is very clean, warm and the food is excellent. Any queries are quickly dealt with by the staff who are always on hand. there is a large garden which is used in the summer most days for outdoor activities. Other
activities include trips to the cinema and outings on the mini bus.
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Review from Marion (Sister of Resident) published on 7 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I often visited my sister when she lived at Woodlands Manor. The staff were always polite and respectful. I feel that my sister and the other residents were treated with the utmost dignity. I witnessed them always laughing with staff. On a couple of occasions, I even witnessed Janet the cleaner getting
them up and dancing with them. When my sister became very poorly the staff were training to do GSF. We had regular meetings about this. I can't express enough the impact it had on my sister in her final days. She was dignified loved pain free and passed away peacefully with us all around her at Woodlands Manor. The care and support they gave us was way beyond exceptional we can't thank them enough.
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Review from S S (Son of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Woodlands Manor for 2 weeks. I found all staff to be very helpful and my mother really enjoyed her stay. I would highly recommend this home.
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Review from B C (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What a lovely time we all had at Christmas party, all the staff made us feel welcome and Christmas dinner was great. Me and mum enjoyed it so much. Thank you for inviting me.
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Review from R M (Wife of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at this home since April 2016.
Few teething problems to start with but all ironed out very quickly.
Very pleasant and caring staff, always showing great respect for residents and family members. Staff always cheerful.
Reply from Kayleigh Wray, Administrator at Woodlands Manor EMI Care Home

Good Afternoon, thank you very much for your lovely review, very much appreciated

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Review from Steve M (Son of Resident) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident here for almost a year. She has vascular dementia which is getting worse. Prior to entering Woodlands Manor, she was becoming gradually more insular and avoiding people. When my father died, I moved in with her as a full-time carer, his death caused a huge decline in her
mental health to a point where she forgot him altogether, she became more frustrated with everyday tasks and eventually became quite violent, forcing a move to residential care.
When she moved into Woodlands for a few weeks respite while awaiting assessment, she started to come out of her shell. The staff were stimulating her interest in other people, she was in a caring and socially acceptable (to her) 'hotel' with minimal need to go home (her dementia had taken her back 60 years to her parents' house).
She is quite happy now, being looked after hand and foot, with active social interaction, good food and health care and a stable staffing structure without too much change.
Reply from Kayleigh Wray, Administrator at Woodlands Manor EMI Care Home

Hi Steve, thank you for your review we are glad you are happy with the service we provide and that your mother has settled in well.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Woodlands Manor EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Woodlands Manor EMI Care Home is calculated as follows: ( (191 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 251 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands Manor EMI Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Liz

Liz

Job Title: Home Manager Joined: 2014

I have worked in the care industry for over 30 years, starting at 16, when I joined my first Care Home in Liverpool. From that day on, I knew I wanted to make a difference to all the people I cared for. I have achieved many different vocational qualifications throughout my career, in and around care settings and am always looking to progress to the highest level of achievement. I joined Cedars Care Group in 2014 as a chef at Woodlands Manor, but my love of caring for people encouraged me to join the Care team within my first couple of years. In 2017 Liz became the GSF and Activities Co-Ordinator for all three of our homes in the North West. During this time, I devoted my efforts to helping Woodlands Manor and Cedar Grange gain Gold Standards Framework accreditation and providing stimulating and fun activity events for all the residents. In January 2020, I was eager to get back to supporting and providing care again to the residents and became the Care Manager at Woodlands Manor. I joined Cedar Grange and was promoted to Deputy Manager, in June 2021, before returning to Woodlands Manor to become the Home Manager there in August 2021. I am very passionate about promoting the uniqueness and individuality of people and allowing them the freedom of choice.
As a Home Manager, my primary goal is to honour each person's individuality, recognising and respecting who they were and who they are now. I bring a deep understanding and unwavering passion to my work with individuals living with Dementia/Alzheimer’s, ensuring that our home is a safe, happy, and nurturing environment. I make it a priority that person-centered care is not just a concept, but a lived reality for all, fostering a culture of quality and diversity at Woodlands Manor.

Rebecca

Rebecca Holder

Job Title: Administrator Joined: 2022

From my college and university days, where I studied English, History, and law, to my practical experience in hospitality and retail, I have always been driven to expand my horizons. This drive led me to the care industry, where I worked in care in the community, taking care of a wide range of people, including those with dementia, end-of-life, and mental health disabilities. My dedication and leadership skills were quickly recognised, and following promotion, I led a team of 15 carers.
My journey at Woodlands Manor began in October 2022. After working in the community, I returned to an office environment. I started as a trainee administrator and swiftly progressed to the role of home administrator. Upon my arrival, I discovered that the office had been operating without an administrator for a short time, meaning there was a need for a complete reorganisation. I took this as a challenge and have since successfully transformed the office's operations.
My role at Woodlands Manor allows me to continue making a meaningful difference in the lives of our residents and their families. I have such a sense of pride in Woodlands Manor and I am proud to say I work there.

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