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Woodlands Manor EMI Care Home

21/23 Chambres Road, Southport, Merseyside PR8 6JG
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Woodlands Manor EMI Care Home, Southport
Woodlands Manor EMI Care Home, Southport
Woodlands Manor EMI Care Home, Southport

Woodlands is a home in the true sense of the word; warm, comfortable and welcoming. Professionals pride themselves on the quality of the care and surroundings they provide and on attention to details – it’s the little things that matter.

In reflection of this, Woodlands Manor receives GSF (Gold Standard Framework) award accreditation in September 2017, achieving a Commend status in giving end of life care.

The owners have arranged...  

Care Provided by Woodlands Manor EMI Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£950 - £1,200£950 - £1,200
Residential Dementia Care£950 - £1,200£950 - £1,200

Contact Woodlands Manor EMI Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Liz Seville(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (5)

Woodlands Manor EMI Care Home Reviews (87)

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9.8

Woodlands Manor EMI Care Home has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years. Over all time Woodlands Manor EMI Care Home has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from Madeleine T (Sister of Resident) published on 31 March 2021 Submitted via Postal Card
Overall Experience

The care my relative is receiving is excellent. the staff are very good, caring and nothing is too much trouble for them. I am so glad she is in their care. Thank you.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made, to ensure we continue to offer the best care and support for our residents and their families.

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Review from Kenneth K (Son of Resident) published on 13 October 2020 Submitted via Postal Card
Overall Experience

Our family are indebted to the staff of Woodlands Manor for the dedicated care and support that they have provided to our dear Mum. We have been very comforted by the loving environment that Mum has enjoyed at Woodlands Manor. This has made it a real 'home' in every way, particularly in relation to the great humour and joy that typifies Woodlands Manor.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We understand how frustrating it is in the current pandemic for our residents and their...  

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Review from S P (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card
Overall Experience

Mum has been the most settled and happy that I have seen for some time. The staff are patient and caring, and she always seems well cared for. I've been very impressed with the way this pandemic has been handled at this time, and the efforts they have gone to keep families in touch via letters, video chats and timed controlled visits (now the restrictions are starting to be lifted).

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Georgina T (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

Excellent care of my father, especially during the COVID pandemic. Thanks so much. Very kind staff.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home.

We actively encourage feedback and always endeavour to act upon any suggestions that...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience
Feel my mum is in good hands, happy and safe.

Staff are wonderful and go above and beyond.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home.

We actively encourage feedback and always endeavour to act upon any suggestions that...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise D (Daughter of Resident) published on 10 March 2020 Submitted via Postal Card
Overall Experience

When dad first came to Woodlands Manor he did so because we as a family liked the homely feeling and friendliness of the staff. Since that time dads, dementia has changed sometimes altering his personality and occasionally causing distress, during these difficult times dad has always been treated with dignity and respect. I have always been included in decisions and advised of any concerns. I feel confident that any difficult times ahead will be approached in the same way with professionalism and care.

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Review from Esther (Friend of Resident) published on 9 March 2020 Submitted via Postal Card
Overall Experience

I think Woodlands Manor is very safe for all the residents that are here and staff are very friendly.

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Review from G K (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card
Overall Experience
The cleanliness of communal areas is good. Resident's shoes, especially the gentlemen's seem dirty and full of flakes of dry skin.
The staff do not shout or talk loudly to residents, the atmosphere seems calm.

I am disappointed with the medical care - knowledge of staff re medical complaints/issues (diets/longstanding issues).

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your observations and will ensure that they are passed on to our team in the home.

In regards to the areas of concern that you have raised, I understand that you have met with our Home...  

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Review from Angela H (Daughter of Resident) published on 12 December 2019 Submitted via Postal Card
Overall Experience

A huge thank you to the matron and all the wonderful staff who have been so kind and very helpful. Thank you all so much for looking after my dad, while my mum was very ill. Nothing was too much trouble and everyone so helpful and kind. My dad's room was gorgeous and kept immaculate. Thank you all so much for your kindness at a difficult time.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.

We actively encourage feedback and always endeavour to act upon any suggestions that...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Norman C (Partner of Resident) published on 12 December 2019 Submitted via Postal Card
Overall Experience

Woodlands Manor, to me, is a place of fun and laughter from a dedicated staff team. I can honestly say they care and make this place home. I, myself, love coming here for the warm welcome I get, and to see my partner so happy. Entertainment is excellent which is a big part of keeping residents happy. Well done to everybody.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.

We actively encourage feedback and always endeavour to act upon any suggestions that...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter T (Husband of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience
Overall good. Comfortable and caring. Staff are competent and caring, always ready to help.

My wife is as happy as possible.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind comments and observations and will ensure that they are passed on to our team.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin G (Son of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience
Save access to the garden, very good home.
Safe environment, good room.

Pleased.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind words and observations.

We are constantly reviewing access to the garden to ensure that all of our residents who wish to spend time out there are able to do so. Our patio area in front of...  

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Review from Patricia G (Friend of Resident) published on 22 March 2019 Submitted via Postal Card
Overall Experience
I brought the user in on Sunday 17th February until Wednesday 27th.
I found the staff to be very welcoming and knew all about him coming.
He had a lovely room with ensuite.

The staff that I saw seemed to be very dedicated and caring.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind words and observations.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C P (Wife of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience
There has been a shortage of staff on duty at times. But this seems to be improving. The home has a good family atmosphere.
The staff at present are very helpful and friendly, also very caring.
Personal care from some night staff in a morning could be improved.

Overall very satisfied with my husband's care. I would recommend Woodlands to family and friends.

Reply from Rebecca Morrison, Administration Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate it.

We believe all of our residents receive the highest quality of personal care, and to support this, we have increased staffing levels in the mornings to ensure plenty of additional time can be spent...  

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Review from Pamela T (Resident / Service User) published on 4 April 2018 Submitted via Postal Card
Overall Experience

Very efficient and friendly. Staff are interested in the welfare of the residents.

Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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No Rating
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No Rating
Review from Linda H (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card
Overall Experience

As long as my Dad is happy and well cared for I am happy.

Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George C (Husband of Resident) published on 4 April 2018 Submitted via Postal Card
Overall Experience

My wife needed to be looked after when I became ill. She was placed in Woodlands by Social Services. We had no experience of care homes and, therefore, nothing to compare Woodlands with. Generally, she has been happy with the experience and thinks that the staff are very obliging.

Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and general observations.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathryn A (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card
Overall Experience

My father has received exceptional care since moved into Woodlands. All staff are friendly, empathetic and transparent. Nothing is too much trouble and I'm able to visit at any time, which cements further trust and reassurance. His care is consistently of a high standard. Wonderful place, wonderful staff with kind hearts and huge compassion. Thank you.

Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your considerate comments. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Josephine B (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card
Overall Experience

I chose this care home for my mother because I had a friend well cared for there and she was well looked after until she died. My mother was a resident at Woodlands Manor, Southport for 3 years. It was incredibly difficult to have to place my mother in a Dementia Care Home. Mum was always treated with care and compassion, was spotlessly clean and I was kept informed of medical and care issues. My mum enjoyed a pleasant Christmas with lots of entertainment but deteriorated in January and has died. Mum's care at this sad time was exemplary and could not be faulted, the family are all very grateful.

Reply from Sian Kennell, Office Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and our thoughts are with you and your family at this sad time.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derek B (Husband of Resident) published on 5 January 2018 Submitted via Postal Card
Overall Experience

A change of shop floor management has made a fantastic difference to the day to day running of the care home. The staff are much happier and less stressed out, providing calm to patients and visiting families. It's a pleasure to visit now, the staff operate like a happy team since the change. Activities are poor, residents are sat in chairs most of the day. A change in this would give a remarkable plus to the standard of the home.

Reply from Sian Kennell, Office Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind words.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 February 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for Woodlands Manor EMI Care Home.

Awards / Recognitions (2)

Accreditations

Meet the Team (2)

Liz
Liz Job Title:Home ManagerJoined: 2014
I have worked in the care industry for over 30 years, starting at 16, when I joined my first Care Home in Liverpool. From that day on, I knew I wanted to make a difference to all the people I cared for. I have achieved many different vocational qualifications throughout my career, in and around care settings and am always looking to progress to the highest level of achievement. I joined Cedars Care Group in 2014 as a chef at Woodlands Manor, but my love of caring for people encouraged me to join the Care team within my first couple of years. In 2017 Liz became the GSF and Activities Co-Ordinator for all three of our homes in the North West. During this time, I devoted my efforts to helping Woodlands Manor and Cedar Grange gain Gold Standards Framework accreditation and providing stimulating and fun activity events for all the residents. In January 2020, I was eager to get back to supporting and providing care again to the residents and became the Care Manager at Woodlands Manor. I joined Cedar Grange and was promoted to Deputy Manager, in June 2021, before returning to Woodlands Manor to become the Home Manager there in August 2021. I am very passionate about promoting the uniqueness and individuality of people and allowing them the freedom of choice.

As a Home Manager, my primary goal is to honour each person's individuality, recognising and respecting who they were and who they are now. I bring a deep understanding and unwavering passion to my work with individuals living with Dementia/Alzheimer’s, ensuring that our home is a safe, happy, and nurturing environment. I make it a priority that person-centered care is not just a concept, but a lived reality for all, fostering a culture of quality and diversity at Woodlands Manor.

Gillian Mercer
Gillian MercerJob Title:AdministratorJoined: 2026

My journey at Woodlands Manor began in November 2025. I have worked in an office environment for the last 20 years and, due to family commitments, wanted to work somewhere closer to home. I can honestly say I love my job here at Woodlands Manor. It is fulfilling in ways I didn’t expect. Everyone here is so friendly and has made me feel like a part of the team from my first day.

I am learning every day about the care industry, and I am excited for my future here.

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