Woodlands Manor EMI Care Home

21/23 Chambres Road, Southport PR8 6JG
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9.7 74 Reviews
  • Woodlands Manor EMI Care Home, Southport
Woodlands is a home in the true sense of the word; warm, comfortable and welcoming. Professionals pride themselves on the quality of the care and surroundings they provide and on attention to details – it’s the little things that matter.

In reflection of this, Woodlands Manor receives GSF (Gold Standard Framework) award accreditation in September 2017, achieving a Commend status in giving end of life care.

The owners have arranged the home to make it interesting, varied, surprising and stimulating. Woodlands has many original features you would expect to see from properties built around the 1900s and mixes theses with an exciting and progressive specialist dementia environment.

The communal areas of the home are themed; allowing residents to relax with others and join in various activities, where dedicated staff are on hand to assist with their individual needs. They have a 1950s reminiscence room with original features of TV, telephone, furniture and gramophone. There is also a light and airy garden room and family room. Woodlands know the importance of providing varied and interesting daily activities for residents to promote well-being and purpose.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200

These prices are only a guideline, please contact Woodlands Manor EMI Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Liz Seville (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Woodlands Manor EMI Care Home Reviews (74)

9.7

Woodlands Manor EMI Care Home has a Review Score of 9.7 (9.729) out of 10, based on 21 reviews in the last 2 years.
Over all time Woodlands Manor EMI Care Home has 74 reviews.

Overall Experience
  • 56
  • 15
  • 3
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Date Published
  • 74
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  • 21
  • 53
Reviewer Connection to Woodlands Manor EMI Care Home
  • 23
  • 12
  • 8
  • 6
  • 4
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  • 3
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  • 1
  • 1
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Total of 74, showing 21-40
Review from Louise K (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit my mum there is a general "good feel" to Woodlands Manor. The staff are always very friendly and accommodating. I don't have any concerns regarding my mum's care and wellbeing.
Woodlands Manor is a very well run care home with wonderful caring staff and I would recommend it to anyone.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from M B (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mum and dad are now residents of Woodlands Manor, they have been there now for 7 weeks and I couldn’t fault it so far. The manager of the home goes above and beyond in the care she gives and the events she puts on for the residents.
My mum and dad share a lovely room together backing onto
the huge very well-presented rear garden, all of the staff we have come across so far have been lovely, caring and attentive to my mum and dad. It was a very hard time for the family trying to find a home which we felt good enough for our mum and dad as you are looking for a 5-star hotel you will never find, we viewed around ten homes and never felt any of them good enough or suitable until we went to Woodlands Manor, once we met the manager and viewed the premises we felt comfort putting our mum and dad into the care they had needed for a while.
I will carry on adding reviews each month to hopefully help others looking for the right care home for their loved ones.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Angela W (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was just finishing breakfast! Quite relaxed. We sat and chatted for a while, TV was on and she was happy to sit, eat cake and natter.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from B J (Sister of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was well taken care of for the length of time she's been there (three years). I am satisfied with the care that's provided.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Dorothy B (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, very caring for my mother.
Always happy and clean.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from David B (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in very well. The manager is always supportive and helpful. The staff are always kind. Lots going on all the time. Excellent care provided.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Michael S (Son of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident at Woodlands Manor EMI Care Home until sadly he passed away. He had previously been in another care home provided by a different care provider in Southport where the level of care was woeful. Very different at Woodlands where the level of care was of the highest order.
The staff
are fantastic and the home has a lovely 'feel' to it with a great atmosphere, in no part to the wonderful staff and management.
My only regret was that we didn't move Dad earlier.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from M F (Friend of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a beautiful home. Staff go above and beyond, the home manager is very person-centred ensuring high standards of care are provided. My friend is always engaging in activities with the other residents. I was not sure about visiting my friend at the home as you hear lots of negative stories but visiting
my friend and seeing how happy and content she is makes me so happy.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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  • Care / Support
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  • Treated with Dignity
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Review from David B (Son of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mum receives at Woodlands.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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  • Care / Support
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  • Treated with Dignity
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Review from S M (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management are so kind and friendly, nothing is too much trouble for them. My mum thinks a lot of them and says nice things about the staff and management. It is hard when a person you love has to be taken into residential care, but I always feel when I leave mum that she is in good hands.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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  • Care / Support
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Review from Eric B (Husband of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Woodlands Manor EMI Care Home for several years now. Her dementia care has been first-class throughout this time, together with her clinical treatment. I am very satisfied with the way she has been cared for and in the way that her treatment is constantly reviewed to take
account of her changing needs.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from N G (Son of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother transferred into Woodlands Manor EMI Care Home following a stay in another residential home which had proved to be unsatisfactory in terms of the level of care provided. She found that Woodlands Manor EMI was much more suitable for her needs, the level of care and attention that she received
from management and staff was markedly different. As a dementia, sufferer her condition was effectively stabilised through considered intervention. Instead of wanting to hide in her room, she actively sought the company of other residents. In the previous home, she had lost interest in food and her weight had dropped but in Woodlands Manor her appetite improved and she regains much of the weight that she had lost.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience at our Woodlands Manor Care Home. We appreciate your kind words and observations and will ensure they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Zoe H (Daughter-in-law of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law came in for temporary respite care; unfortunately, her health deteriorated, and she was admitted to the hospital. She has returned to Woodlands for palliative care. The staff are lovely and are doing everything possible to make her comfortable.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We appreciate your kind words and observations and will ensure they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Gary B (Mother of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was introduced to Woodlands Manor with a view to respite care as her dementia deteriorated, but while she was there, she, unfortunately, contracted delirium and chert infection, and this made her condition worsen. She was hospitalised but came back to Woodlands Manor for end-of-life care. The
staff are bending over backwards for the patients and can't do enough for them. As for Mum, the care she is getting is exceptional. The manager of the home is one of the best and is informative and always has time for you.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from A C (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just want to thank the manager and the team for the way they looked after my dad during his final days. He passed away with great dignity and with so much loving care and that meant a lot to me, my mum and my brother. I'll be forever grateful for that. Thank you.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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  • Care / Support
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Review from Pam S (Next of Kin) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has settled in very well. She is very happy and now calls it her home. The care is loving and friendly and the staff go above and beyond. Whenever I visit she is always happy and chatting to people. If I have any concerns the manager addresses them very promptly.
Any decline with my cousin
is addressed and actions are put into place. Staff are very professional and welcoming, she is always made a fuss of.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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  • Value for Money
Review from Joan J (Wife of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find visiting the home a pleasant experience. The home is always bright and cheerful. It also has a homely feel. The staff always try their best to be helpful. It always has a relaxing atmosphere. The residents appear to be comfortable.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Josephine W (Niece of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am impressed with everything at Woodlands Manor. The staff go above and beyond in their roles. They not only treat my aunt and uncle with care and respect they also treat us the same. They looked after my uncle very well until he passed and continue supporting my aunt.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind and generous comments and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Maureen S (Friend of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very happy with the way my friend has settled in. She is content and happy. The staff are kind and helpful, could not ask for more.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N N (Relative of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be happier with this care home. Never before have I felt more secure leaving my family in the care of others, than I do in Woodlands. The staff are second to none, the care is excellent and the residents always seem so happy. In my opinion, this is not a care facility, it is indeed a home.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really do appreciate your kind words and are very grateful for the support shown to our team. Your comments will be shared with all the staff to ensure they are all aware that their hard work and commitment to their residents do not go unnoticed.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Value for Money
Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Woodlands Manor EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Woodlands Manor EMI Care Home is calculated as follows: ( (191 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 251 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands Manor EMI Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Liz

Liz

Job Title: Home Manager Joined: 2014

I have worked in the care industry for over 30 years, starting at 16, when I joined my first Care Home in Liverpool. From that day on, I knew I wanted to make a difference to all the people I cared for. I have achieved many different vocational qualifications throughout my career, in and around care settings and am always looking to progress to the highest level of achievement. I joined Cedars Care Group in 2014 as a chef at Woodlands Manor, but my love of caring for people encouraged me to join the Care team within my first couple of years. In 2017 Liz became the GSF and Activities Co-Ordinator for all three of our homes in the North West. During this time, I devoted my efforts to helping Woodlands Manor and Cedar Grange gain Gold Standards Framework accreditation and providing stimulating and fun activity events for all the residents. In January 2020, I was eager to get back to supporting and providing care again to the residents and became the Care Manager at Woodlands Manor. I joined Cedar Grange and was promoted to Deputy Manager, in June 2021, before returning to Woodlands Manor to become the Home Manager there in August 2021. I am very passionate about promoting the uniqueness and individuality of people and allowing them the freedom of choice.
As a Home Manager, my primary goal is to honour each person's individuality, recognising and respecting who they were and who they are now. I bring a deep understanding and unwavering passion to my work with individuals living with Dementia/Alzheimer’s, ensuring that our home is a safe, happy, and nurturing environment. I make it a priority that person-centered care is not just a concept, but a lived reality for all, fostering a culture of quality and diversity at Woodlands Manor.

Rebecca

Rebecca Holder

Job Title: Administrator Joined: 2022

From my college and university days, where I studied English, History, and law, to my practical experience in hospitality and retail, I have always been driven to expand my horizons. This drive led me to the care industry, where I worked in care in the community, taking care of a wide range of people, including those with dementia, end-of-life, and mental health disabilities. My dedication and leadership skills were quickly recognised, and following promotion, I led a team of 15 carers.
My journey at Woodlands Manor began in October 2022. After working in the community, I returned to an office environment. I started as a trainee administrator and swiftly progressed to the role of home administrator. Upon my arrival, I discovered that the office had been operating without an administrator for a short time, meaning there was a need for a complete reorganisation. I took this as a challenge and have since successfully transformed the office's operations.
My role at Woodlands Manor allows me to continue making a meaningful difference in the lives of our residents and their families. I have such a sense of pride in Woodlands Manor and I am proud to say I work there.

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