Woodlands Manor EMI Care Home

21/23 Chambres Road, Southport PR8 6JG
Review Us
9.8 79 Reviews
  • Woodlands Manor EMI Care Home, Southport
Woodlands is a home in the true sense of the word; warm, comfortable and welcoming. Professionals pride themselves on the quality of the care and surroundings they provide and on attention to details – it’s the little things that matter.

In reflection of this, Woodlands Manor receives GSF (Gold Standard Framework) award accreditation in September 2017, achieving a Commend status in giving end of life care.

The owners have arranged the home to make it interesting, varied, surprising and stimulating. Woodlands has many original features you would expect to see from properties built around the 1900s and mixes theses with an exciting and progressive specialist dementia environment.

The communal areas of the home are themed; allowing residents to relax with others and join in various activities, where dedicated staff are on hand to assist with their individual needs. They have a 1950s reminiscence room with original features of TV, telephone, furniture and gramophone. There is also a light and airy garden room and family room. Woodlands know the importance of providing varied and interesting daily activities for residents to promote well-being and purpose.

Care Provided by Woodlands Manor EMI Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200

These prices are only a guideline, please contact Woodlands Manor EMI Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Liz Seville (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Woodlands Manor EMI Care Home Reviews (79)

9.8

Woodlands Manor EMI Care Home has a Review Score of 9.8 (9.769) out of 10, based on 25 reviews in the last 2 years.
Over all time Woodlands Manor EMI Care Home has 79 reviews.

Overall Experience
  • 60
  • 16
  • 3
  • 0
  • 0
Date Published
  • 79
  • 7
  • 11
  • 24
  • 55
Reviewer Connection to Woodlands Manor EMI Care Home
  • 24
  • 13
  • 9
  • 7
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 41-60
Review from Pam S (Next of Kin) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has settled in very well. She is very happy and now calls it her home. The care is loving and friendly and the staff go above and beyond. Whenever I visit she is always happy and chatting to people. If I have any concerns the manager addresses them very promptly.
Any decline with my cousin
is addressed and actions are put into place. Staff are very professional and welcoming, she is always made a fuss of.
Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan J (Wife of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find visiting the home a pleasant experience. The home is always bright and cheerful. It also has a homely feel. The staff always try their best to be helpful. It always has a relaxing atmosphere. The residents appear to be comfortable.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Josephine W (Niece of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am impressed with everything at Woodlands Manor. The staff go above and beyond in their roles. They not only treat my aunt and uncle with care and respect they also treat us the same. They looked after my uncle very well until he passed and continue supporting my aunt.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind and generous comments and observations and will ensure that they are passed…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen S (Friend of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very happy with the way my friend has settled in. She is content and happy. The staff are kind and helpful, could not ask for more.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N N (Relative of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be happier with this care home. Never before have I felt more secure leaving my family in the care of others, than I do in Woodlands. The staff are second to none, the care is excellent and the residents always seem so happy. In my opinion, this is not a care facility, it is indeed a home.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really do appreciate your kind words and are very grateful for the support shown to our team. Your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for four years now, in that time she has been looked after in a very caring and professional manner. Staff in the Covid period have provided excellent care in difficult circumstances.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John B (Son of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by all the staff at Woodlands Manor EMI Care Home is second to none. Each resident is treated with dignity and respect at all times. Every aspect of their individual care needs are met. Staff go above and beyond to provide every resident with the best quality of care possible. Every
visitor is treated with the same level of courtesy. All in all, Woodlands Manor is a superb care home and all the staff are incredible.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We are really grateful for your kind words of support and appreciation for our team and will ensure that they…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kaythi L (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was well looked after by the team from Woodlands Manor Care. If there were any changes in her condition I was informed by the manager and we had a good discussion about what they have done and for a further management plan. I am impressed with their management, especially during Covid times.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E O (Daughter of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my mother has only been in the home for five days, it is a little hard to write a review so soon. The first impression was very good and the staff were all attentive and friendly. I hope she will be happy here and settle in very soon. The standards around covid were very good and the rooms all seemed
very clean.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home, even though your Mother has only been in our home for a few days. We really appreciate your kind words and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Sister of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been well looked after since moving in and the staff very helpful having to organise clinics and transport because of recent medical problems. I have been kept informed properly.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise D (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Woodlands Manor for your kindness and for the care you have given to Dad. It's been a difficult couple of months, but you have always been there for us, encouraging, being strong and supportive. I have never once questioned that Dad is in the right place and will always
remember how well you cared for him (and me).
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian B (Son of Resident) assisted by family/friend published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided to my mother at Woodlands Manor. The managers and staff have faced some extremely difficult times, these past few months. With the current situation, their professionalism was to a very high standard. Woodlands Manor is an exceptional home.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Madeleine T (Sister of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my relative is receiving is excellent. the staff are very good, caring and nothing is too much trouble for them. I am so glad she is in their care. Thank you.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kenneth K (Son of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are indebted to the staff of Woodlands Manor for the dedicated care and support that they have provided to our dear Mum. We have been very comforted by the loving environment that Mum has enjoyed at Woodlands Manor. This has made it a real 'home' in every way, particularly in relation to
the great humour and joy that typifies Woodlands Manor.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been the most settled and happy that I have seen for some time. The staff are patient and caring, and she always seems well cared for. I've been very impressed with the way this pandemic has been handled at this time, and the efforts they have gone to keep families in touch via letters, video
chats and timed controlled visits (now the restrictions are starting to be lifted).
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Georgina T (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of my father, especially during the COVID pandemic. Thanks so much. Very kind staff.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel my mum is in good hands, happy and safe.
Staff are wonderful and go above and beyond.
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise D (Daughter of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When dad first came to Woodlands Manor he did so because we as a family liked the homely feeling and friendliness of the staff. Since that time dads, dementia has changed sometimes altering his personality and occasionally causing distress, during these difficult times dad has always been treated with
dignity and respect. I have always been included in decisions and advised of any concerns. I feel confident that any difficult times ahead will be approached in the same way with professionalism and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Esther (Friend of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think Woodlands Manor is very safe for all the residents that are here and staff are very friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G K (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The cleanliness of communal areas is good. Resident's shoes, especially the gentlemen's seem dirty and full of flakes of dry skin.
The staff do not shout or talk loudly to residents, the atmosphere seems calm.
I am disappointed with the medical care - knowledge of staff re medical complaints/issues
(diets/longstanding issues).
Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your observations and will ensure that they are passed on to our team in the home.
In…
read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Woodlands Manor EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for Woodlands Manor EMI Care Home is calculated as follows: ( (238 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 299 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands Manor EMI Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (2)

Loading...

Meet the Team (2)

Liz

Liz

Job Title: Home Manager Joined: 2014

I have worked in the care industry for over 30 years, starting at 16, when I joined my first Care Home in Liverpool. From that day on, I knew I wanted to make a difference to all the people I cared for. I have achieved many different vocational qualifications throughout my career, in and around care settings and am always looking to progress to the highest level of achievement. I joined Cedars Care Group in 2014 as a chef at Woodlands Manor, but my love of caring for people encouraged me to join the Care team within my first couple of years. In 2017 Liz became the GSF and Activities Co-Ordinator for all three of our homes in the North West. During this time, I devoted my efforts to helping Woodlands Manor and Cedar Grange gain Gold Standards Framework accreditation and providing stimulating and fun activity events for all the residents. In January 2020, I was eager to get back to supporting and providing care again to the residents and became the Care Manager at Woodlands Manor. I joined Cedar Grange and was promoted to Deputy Manager, in June 2021, before returning to Woodlands Manor to become the Home Manager there in August 2021. I am very passionate about promoting the uniqueness and individuality of people and allowing them the freedom of choice.
As a Home Manager, my primary goal is to honour each person's individuality, recognising and respecting who they were and who they are now. I bring a deep understanding and unwavering passion to my work with individuals living with Dementia/Alzheimer’s, ensuring that our home is a safe, happy, and nurturing environment. I make it a priority that person-centered care is not just a concept, but a lived reality for all, fostering a culture of quality and diversity at Woodlands Manor.

Rebecca

Rebecca Holder

Job Title: Administrator Joined: 2022

From my college and university days, where I studied English, History, and law, to my practical experience in hospitality and retail, I have always been driven to expand my horizons. This drive led me to the care industry, where I worked in care in the community, taking care of a wide range of people, including those with dementia, end-of-life, and mental health disabilities. My dedication and leadership skills were quickly recognised, and following promotion, I led a team of 15 carers.
My journey at Woodlands Manor began in October 2022. After working in the community, I returned to an office environment. I started as a trainee administrator and swiftly progressed to the role of home administrator. Upon my arrival, I discovered that the office had been operating without an administrator for a short time, meaning there was a need for a complete reorganisation. I took this as a challenge and have since successfully transformed the office's operations.
My role at Woodlands Manor allows me to continue making a meaningful difference in the lives of our residents and their families. I have such a sense of pride in Woodlands Manor and I am proud to say I work there.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands Manor EMI Care Home to verify any information. View our terms and conditions. Woodlands Manor EMI Care Home has an Enhanced Service - more info.