Over all time Heathercliffe Residential Care Home has 2 reviews.
Overall Experience
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Total of 2, showing 1-2
Review from Juliet S (Daughter of Resident) published on 26 April 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother is now a resident at Heathercliffe care home and I wanted to submit a review to say what a wonderful place it is. All the staff including the managers are amazing, the way they do their best for Mother and are so helpful and pleasant to deal with. We are very grateful to have found a place
where Mother is properly looked after by a wonderful, caring team who seem to have been hand-picked for the job they do. A big thank you from all the family. Anyone who manages to secure a place here is very lucky indeed!
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Review from Chris D (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
The whole team are professional, thoughtful, respectful, and caring. The privacy of Mum’s personal care and space was particularly admirable. Without exception the staff were respectful, caring and ‘in the moment’ with Mum. Mum was happy and regarded Heathercliffe as her home and the staff as friends.
The ethos of Heathercliffe is most definitely that of a large family and Mum’s visitors were welcomed by busy members of staff offering coffee and homemade cake.
Mum’s room was always pristine and fresh just as she would have had her own home, and there was always thought and care in her appearance.
There were always fresh flowers in the hall and the dining room was set like a high class restaurant. Celebrations were celebrated with parties and a glass of sherry. Mum enjoyed lots of activities like setting tables, baking, dusting, singing and gardening.
My sister and I were kept informed by phone call, emails and meetings and given much appreciated advice and support when needed.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
29 Oct 2025
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Heathercliffe Residential Care Home
What types of Care is Heathercliffe Residential Care Home registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heathercliffe Residential Care Home have?
There are 20 Single Rooms and 1 Couple/Companion Room.
What are the Facilities & Services at Heathercliffe Residential Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Heathercliffe Residential Care Home to the centre of Frodsham?
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathercliffe Residential Care Home to verify any information. View our terms and conditions. Heathercliffe Residential Care Home has an Basic Service - more info.