Bentley Manor Care Home, Crewe, Cheshire
Bentley Manor Care Home, Crewe, Cheshire
Bentley Manor Care Home, Crewe, Cheshire

Bentley Manor is located just north of Crewe town centre, yet is within easy reach of public transport, shops and other amenities.

This purpose-built care home provides care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Bentley Manor is in single occupancy rooms, most of which are en-suite.

Communal space consists of several lounges and separate dining rooms, where residents can join the company of others at meal times. Meals offer traditional home cooked food using fresh produce.

A varied programme of activities also takes place in the home.

Group: Harbour Healthcare Ltd

Person in charge: Lee Riley-Owens (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Polish

Single Rooms: 78

Shared Rooms: 1

Rooms with ensuite WC: 60

Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bentley Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Bentley Manor Care Home has a Review Score of 8.7 (8.748)

The Review Score of 8.7 (maximum of 10) for Bentley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bentley Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.435 for Bentley Manor Care Home is calculated as follows: ( (54 Excellents x 5) + (47 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 108 Ratings = 4.435

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.313 Points relating to the number of positive Reviews for Bentley Manor Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 5 Reviews ÷ 16 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bentley Manor Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bentley Manor Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My dad suffered a major stroke in mid-December 2016. This has left him semi-paralysed and brain damaged and unable to communicate. He was in hospital for 3 months, and we had terrible trouble trying to find him a nice home. Several homes turned him down due to his condition; however, Bentley Manor accepted him straight away. On my initial visit, I was unimpressed. The lounge seemed cramped and the dining room sparse, and there didn’t seem to be any activities going on. The grounds were also rather overgrown.

We accepted a place as we were desperate to get him out of the hospital. He has now moved in, and I have to say I am so glad he was accepted there. The management has been very accommodating and understanding and the staff are all excellent. I am confident he is receiving the greatest of care, and they have given him the dignity and respect he deserves. I have visited several times now and he seems very happy and settled.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Foreman, Commercial Director at Bentley Manor Care Home responded to this review on 05 May 2017:

Thank you very much for taking the time and trouble to review Bentley Manor. I can appreciate how first impressions count so much, the time during which you visited was not a good one for the presentation of the home as we were completing what was a major move of services and room - there were times when the home did not look pretty, so we very much apologise for that. However, we are now back on track and the home is looking great! With regard to the care, well that is the strength of the home. The team at Bentley Manor are dedicated to giving great care and it shines through when residents and families, like yourself, give really touching and heartfelt feedback, so thank you for that. Kind Regards.

I have been involved with other care homes and I find Bentley Manor exceptional. Young and older staff both very caring. Very impressed.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I arrived on November 17th at Bentley Manor Care Home after very long traumatic bouts of 'experiences'. It was as if magic dust had been sprinkled, I was safe, happy and relaxed, these were all new experiences to myself and one senior carer I heard remark "why are you so surprised that everything is good?" I've not known it before I have already and would always recommend Bentley Manor Care Home. There is compassion, care, laughter, everything to make us feel happy and safe. We never lose our dignity, the staff nurses, carers, domestics are wonderful with dietary. My only concern is that 5-star specialised general nursing is not available. Thank you all very much, to me it is a happy home.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Alison Foreman, Commercial Director at Bentley Manor Care Home responded to this review on 07 Mar 2017:

Thank you very much for such a great review of Bentley Manor. The care team and all other teams in the home really try to ensure that our residents are well cared for and that care is 'second to none'. They are always happy to receive feedback, whether it be a compliment or suggestions from our residents because when you are happy, they are happy! Thank you for reviewing the home from the point of view of a resident, after all, it is the most valuable opinion we can have. Kind Regards

The staff at the home are friendly, caring, supportive. Nothing is too much trouble for them. I'm very pleased with the care and support my mother receives.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Alison Foreman, Commercial Director at Bentley Manor Care Home responded to this review on 07 Mar 2017:

Thank you for your review and giving valuable feedback. Kind Regards

My grandmother went to live at Bentley last year, I visited the home at Christmas and couldn't have been made to feel more welcome by the manager or staff. Grandma is really well looked after and seems happy at the home. I've never been in a care home before and was really surprised by how nice it was and how caring the staff seemed. Nothing seemed like too much trouble, and everyone works so hard.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has now been a resident at Rosedale for the past few years. In all the time that I have made frequent visits to her, I have always found her to be well cared for, clean and tidy. The staff spend as much time as they can with her, although she spends most of her time in her room "resting" as she can be difficult to manage. I have always found the staff treat her with kindness. As to the food that I have seen served to her, it always looks edible and warm. A minor fault could be the grounds to the rear of the building, needs a greater degree of upkeep.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Alison Foreman, Business Development Manager at Bentley Manor Care Home responded to this review on 10 Jun 2016:

Thank you very much for sending a review. Your feedback will be given to the home team, as we know that they will appreciate your positive comments. Harbour Healthcare took over the home on 30th May and since then, as the sun has been shining, we have all been busy in the gardens, cutting the grass, weeding and repairing the pump in the pond. The whole home, both inside and out is now benefiting for some care and attention, so that we can give our residents a place they can be proud to call home. We hope you will soon notice the improvements. Kind Regards

My mother moved into the MHU at Rosedale Manor Care Home in December 2015. She finds the carers pleasant and helpful. The physical spaces, in her unit, her room, the corridors, dining room and conservatory she finds light and airy. There are activities available in the home but the main she prefers to go out. She has a friend in the home and the friendship is encouraged by the staff I, together with my mother's son and grandchildren have always found the care staff friendly, more than willing to chat about how mother is getting on and to keep us well informed. We are pleased.

How likely would you be to recommend Bentley Manor Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Alison Foreman, Business Development Manager at Bentley Manor Care Home responded to this review on 09 Jun 2016:

Thank you very much for sending your review of the home. Your feedback is a valuable part of the improvements the Home Manager and his team are working so hard to make in the home. The home has very recently changed provider and Harbour Healthcare are investing heavily in the home to ensure that reviews such as yours are lifted from 'good' to excellent' in all areas. please feel free to review us again in the coming months to let us know how we are getting on. Kind Regards

I have found mum's specialist unit very good. The staff are all very caring they give one hundred percent care to my mother are all very patient with her condition. She is always clean and tidy her room and personal belongings are looked after very well. Any information regarding my mother they are always on the ball letting the family know of any problems, of any doctors appointments or visit from the mental health team are due. If they find anything wrong on my mum's person they are straight on the phone to let me know or the family. Very well run, admin staff also very informative.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Alison Foreman, Business Development Manager at Bentley Manor Care Home responded to this review on 03 Jun 2016:

Thank you so much for your review, your positive feedback will give our team a real boost. Please be reassured that should there ever be an issue with any matter, no matter how small, please speak up so that we might assist. Kind Regards

The care is second to none nothing is any trouble if there is something needs doing. They deal with it in a timely manner, staff are welcoming and friendly and will make time for visitors and residents.

How likely would you be to recommend Bentley Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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