






Welcome to Bentley Manor Care Home, located just north of Crewe town centre.
The home is ideally placed for the local community and those coming from Leighton Hospital and the surrounding areas.
This very popular purpose-built care home is spacious and modern and provides residential and nursing care and as well as care for those who suffer the impact of dementia on their lives and other mental health issues. The well...
Care Provided by Bentley Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact Bentley Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Andrada Matei (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (80)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit Bentley Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- Bentley Manor Care Home has a small amount of car parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Bentley Manor Care Home Reviews (76)
Bentley Manor Care Home has a Review Score of 9.9 (9.886) out of 10, based on 30 reviews in the last 2 years.
Over all time Bentley Manor Care Home has 76 reviews.
Ringing out of office hours is a nightmare as the phone not answered more often than it is answered.
Thank you for letting us know about the phone issues you have had. I will speak to the Home Manager about this.
I have found staff to be polite, and more than helpful. Any problem with my husband and they are more than pleased to see to the matter. He is well looked after.
Thank you for taking the time to submit your review. It's great to know your husband is well looked after.
Have used Bentley Manor since May 2019. The level of care has been excellent. Communication and concerns for our relative has been good.
Thank you for your very positive review. It's lovely for the team to read that you feel the level of care is excellent.
I'm very happy with the care my dad gets here. The staff are great. They let me know anything he needs and if he has any issues.
I'm so glad you are happy - thank you so much for submitting your review.
My mother has been a resident here for ten years now. I have always found the staff to be caring and kind. The place, in general, is clean and with none of the unpleasant smells that can go with care homes. Although I have never eaten the food, it always looks edible and varied.
Thank you so much for taking the time to submit your review.
Very happy with the care mum has received over the past 2 years.
Thank you very much for taking the time to submit this review. I'm glad your happy with your mum's care.
Bentley Manor is just so homely and welcoming. The staff are very caring and nothing is too much trouble for them. My cousin is a very private person, but the carers always try to get her to join in.
Thank you so much for taking the time to send this lovely review.
I have been highly impressed by Bentley Manor. The home has a welcoming and friendly feeling from the moment you arrive. This atmosphere is radiated even through the window visits, which the home strive to make possible during recent circumstances. The staff are driven and are fully supportive of the residents. The service which they provided for us was exemplary. The management team are incredibly supportive, approachable and friendly. The home appeared to be clean, tidy and safe. I would undoubtedly recommend Bentley Manor.
What a wonderful review - thank you so much. It is particularly good to hear this during the current situation.
From the minute I walked through the door of Bentley Manor I was impressed. It was really clean and the staff was so friendly. The manager even cleared out a lounge so my husband could be comfortable in a larger room. The staff is brilliant with all the residents to which I witnessed first hand. I would recommend Bentley Manor to anyone. My husband was really happy there for 18 months until he passed away on June 11th, 2020.
Thank you for taking the time to write a review. I'm sorry to hear that you recently lost your husband, I am glad that his time at Bentley Manor was happy.
I came to live in Bentley Manor Care Home from the hospital, unable to look after myself in September 2019. Not knowing what to expect, the kind, warm welcome on arrival was comforting. The day and night carers and nursing staff, along with every single person who is employed here are wonderful, most kind at all times. My sincere grateful thanks to everyone. I look forward to each day at Bentley Manor.
Many thanks for taking the time to write this review. It's lovely to read that your stay has been so successful and that you look forward to each day.
To all care and nursing staff at Bentley Manor Care Home, thank you for all your care and respect and dignity shown to me during my stay with you. Love, respect, and care.
Thank you for your lovely review. I'm glad you enjoyed your stay.
Unfortunately, we cannot visit at the moment due to Coronavirus, but the staff have managed to keep the home virus-free and have still taken the time to contact me and my sister to update us. They have encouraged her to talk on the phone - no mean feat!
I would highly recommend to anyone looking for care for a loved one.
Well done, all the staff!
Many thanks for taking the time to write this review. I'm sure the staff will be glad to hear that they make a difference.
This has helped my mother enormously with her complete needs.
I just wish she could have been placed here sooner.
Many thanks for taking the time to write a review. It's lovely for the team to hear what a difference they've made.
My Nana moved into Bentley Manor recently and I have seen a massive change in her. We were very nervous about Mana going into a nursing home but right from the start when the managers came to visit Nana at the hospital they put us at ease. The care staff are amazing and have helped my Nana to be independent as possible. My Nana is talking more and her wellbeing has improved dramatically. The home is lovely and from the managers to the care staff, to the cleaners, they make me feel at ease and they always welcome me. What a fantastic team.
What a fantastic review, and so personal. Thank you. Kind regards
The team are great at providing continual communication to family members about any changes in care, and the staff always ensure that the residents have a dignified stay. My mother always comments how she feels at home.
The standard of care is exemplary even considering the everyday difficulties that are faced by dementia patient.
I would recommend this home to anyone and I want to thank the staff for all their hard work.
Thank you for taking the time and trouble to submit such a wonderful review for Bentley Manor Care Home. It is very kind of you to highlight both the standard of care and the staff team, everyone works so hard to ensure that residents are happy and healthy, as well as feeling well and truly 'at home'. Kind regards
The staff are very good at communicating with me at home about any changes to Mum's care and reporting any concerns they have.
Many thanks for reviewing Bentley Manor Care Home, it is much appreciated. Kind regards
Home is very fit for purpose, bright, airy and welcoming.
Thank you very much for sending such a wonderful review. I am sure that your comments will certainly encourage others to visit and consider this home for their loved ones. Kind regards
So pleased with this home, staff are so friendly and caring. Nothing is ever too much for them. All residents are well looked after and cared for. All staff work extremely hard from the careers to home managers and admin.
Thank you for taking the time and trouble to review the home. The team work very hard, to ensure that everyone is well cared for, and to have their efforts recognised will give them a real 'boost'! Kind regards.
My husband always seems settled. He always looks clean, tidy and his bedroom is lovely. He seems to love his food. The only concern I have, his glasses and slippers go missing. I have put his name on them but never been found. I understand things go missing as he does wander from room to room. Otherwise, I am very happy with the attention he gets.
Thank you very much for your review. Things being 'mislaid' can be an issue when residents are up and around the home, although we encourage our residents to be active and take every opportunity to move around rather than sit all day. This can result in items being left behind in any number of...
He was treated with dignity.
Thank you very much for your review and thank you for taking the trouble to give your feedback on both care and services, it is much appreciated. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bentley Manor Care Home.
There are no upcoming events for Bentley Manor Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Bentley Manor Care Home.
Meet the Team (4)

Hello, my name is Andrada, and I have been part of Bentley Manor Care Home since 2016, when I started working as a nurse on the Meadow unit.
Being part of a great team has allowed me to grow and develop, and in 2018, I became the Unit Manager. I have received fantastic support from the company and managers for my personal and professional development and have been enrolled on various training programmes to advance my leadership skills. In 2020, I became Clinical Lead for all the units, trying to improve and work together with the team to be outstanding. In 2021, I became the Deputy Manager for the home. In 2025, I became the Home Manager here at Bentley Manor Care Home.
At Bentley Manor Care Home, you will find a supportive team, caring staff and a high level of care delivered to our residents.

Hi, my name is Amanda, and I am the Deputy Manager here at Bentley Manor Care Home

My name is Michele Harrison and I am the Home Administrator at Bentley Manor Care Home.
There are many aspects to my role, from Recruitment and Payroll to Resident Accounts, Funding and Contracts.

Hi, my name is Helen. I am the Activities Coordinator at Bentley Manor Care Home.
My journey with the Harbour family has only just started. I have been a care assistant for many years; I joined as a Care Assistant but when an opportunity for an Activities Coordinator became available, I grabbed it with both hands!
I really love to provide person-centred activities to our residents. I enjoy seeing them smile!
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