Bentley Manor Care Home

Sherborne Road, Crewe CW1 4LB
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9.9 61 Reviews
  • Bentley Manor Care Home, Crewe
Welcome to Bentley Manor Care Home, located just north of Crewe town centre.

The home is ideally placed for the local community and those coming from Leighton Hospital and the surrounding areas.

This very popular purpose-built care home is spacious and modern and provides residential and nursing care and as well as care for those who suffer the impact of dementia on their lives and other mental health issues. The well trained, experienced and dedicated team are able to ensure such high levels of care because of the individual, tailor made care plans which are written in order to ensure that every detail of an individual’s care is recorded. Such ‘person centeredness’ is how the home achieves its high standards of quality of care. The value of such an approach cannot be understated.

Home cooked menus are on offer to residents and their visitors. Meals are cooked by the home's own chefs, with resident favourite meals reflected in menu choices. Start the day with a cooked breakfast if you wish or be tempted with traditional meals and desserts! Good food is very important and the chefs at Bentley Manor Care Home enjoy tempting residents to eat and drink well.

Most bedrooms are en-suite and have been recently redecorated with residents choosing the choice of colours and wallpapers. Lounges and dining rooms have also been decorated with residents' choices in mind, residents spend a lot of time together and they team want them to have homely and comfortable places to spend their time.

Group activities, music and entertainment, as well as individual time with residents, is planned by the dedicated activity coordinator ensuring that resident days are varied and interesting. Gathering information from residents and families regarding favourite music, hobbies and interests ensure that the activity programme for each resident can be ‘tailor made’.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Bentley Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Debbie Russell (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Bentley Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Bentley Manor Care Home has a small amount of car parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Bentley Manor Care Home Reviews (61)

9.9

Bentley Manor Care Home has a Review Score of 9.9 (9.915) out of 10, based on 16 reviews in the last 2 years.
Over all time Bentley Manor Care Home has 61 reviews.

Overall Experience
  • 52
  • 8
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Date Published
  • 61
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  • 16
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Reviewer Connection to Bentley Manor Care Home
  • 20
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  • 1
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Total of 61, showing 21-40
Review from C S (Daughter of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after mum first, dad in another home. He had a fall and they accommodated him. Both are now together and very happy. The team did the NHS clap when they were reunited.
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Review from Cath O (Niece of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty was a resident there for 8 months up until December 2021 and I have nothing but praise. The staff are amazing and the care they provide was over and above what we expected. They not only looked after my aunty but put up with my endless calls to see how she was and looked after us when we visited.
Choosing a care home during covid was hard to ensure the right place was picked, but we certainly picked the right one.
All of the staff needs praise but a special mention to five ladies are needed as without them I wouldn’t have coped.
If any worries are had when looking to choose a home for family members, please put these aside as non are needed.
Thank you all for making my aunts days the greatest we could have wished for.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

What a wonderful review, thank you so much for taking the time to submit it. It's lovely for the team to see what an impact they have not only on their residents but also on the wider families.

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Review from Chloe M (Daughter of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot put into words how amazing this care home is. The care they provide for my mum is exceptional. I am informed of her care all the way through the journey and feel that the carers provide support for us as a family too! I can call to chat to mum whenever I would like, FaceTime is available and
they upload pictures of what is going on to Facebook (blurring our faces if asked). My mum has settled so well and believes the carers to be her friends which shows how supportive and caring they are.
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Review from Anne H (Niece of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very difficult to review due to Covid.
Ringing out of office hours is a nightmare as the phone not answered more often than it is answered.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for letting us know about the phone issues you have had. I will speak to the Home Manager about this.

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Review from L O (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for Mum by Bentley Manor Care Home the nursing staff excellent. She is always treated with love and dignity.
The decor and furnishings are lovely and modern and the cleanliness is excellent.
There are a variety of meals provided by the catering staff, and there is a varied activity
programme provided by the entertainment team.
Always feel she is safe and well looked after.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

It's great to read that you feel your Mum is safe and well looked after. Thank you so much for taking the time to share this with us.

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Review from K B (Wife of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found staff to be polite, and more than helpful. Any problem with my husband and they are more than pleased to see to the matter. He is well looked after.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for taking the time to submit your review. It's great to know your husband is well looked after.

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Review from C H (Next of Kin) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have used Bentley Manor since May 2019. The level of care has been excellent. Communication and concerns for our relative has been good.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for your very positive review. It's lovely for the team to read that you feel the level of care is excellent.

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Review from A M (Son of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my dad gets here. The staff are great. They let me know anything he needs and if he has any issues.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

I'm so glad you are happy - thank you so much for submitting your review.

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Review from Jeremy P (Son of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for ten years now. I have always found the staff to be caring and kind. The place, in general, is clean and with none of the unpleasant smells that can go with care homes. Although I have never eaten the food, it always looks edible and varied.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for taking the time to submit your review.

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Review from J D (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care mum has received over the past 2 years.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you very much for taking the time to submit this review. I'm glad your happy with your mum's care.

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Review from S H (Cousin of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bentley Manor is just so homely and welcoming. The staff are very caring and nothing is too much trouble for them. My cousin is a very private person, but the carers always try to get her to join in.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for taking the time to send this lovely review.

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Review from Jayne M (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's care is excellent. The staff are all very caring and approachable.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for writing a review. It's great to hear that the care is excellent. Thank you.

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Review from C G (Great-grandson of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been highly impressed by Bentley Manor. The home has a welcoming and friendly feeling from the moment you arrive. This atmosphere is radiated even through the window visits, which the home strive to make possible during recent circumstances. The staff are driven and are fully supportive of the
residents. The service which they provided for us was exemplary. The management team are incredibly supportive, approachable and friendly. The home appeared to be clean, tidy and safe. I would undoubtedly recommend Bentley Manor.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

What a wonderful review - thank you so much. It is particularly good to hear this during the current situation.

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Review from J W (Wife of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute I walked through the door of Bentley Manor I was impressed. It was really clean and the staff was so friendly. The manager even cleared out a lounge so my husband could be comfortable in a larger room. The staff is brilliant with all the residents to which I witnessed first hand. I would
recommend Bentley Manor to anyone. My husband was really happy there for 18 months until he passed away on June 11th, 2020.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for taking the time to write a review. I'm sorry to hear that you recently lost your husband, I am glad that his time at Bentley Manor was happy.

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Review from I U (Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to live in Bentley Manor Care Home from the hospital, unable to look after myself in September 2019. Not knowing what to expect, the kind, warm welcome on arrival was comforting. The day and night carers and nursing staff, along with every single person who is employed here are wonderful, most
kind at all times. My sincere grateful thanks to everyone. I look forward to each day at Bentley Manor.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Many thanks for taking the time to write this review. It's lovely to read that your stay has been so successful and that you look forward to each day.

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Review from M A (Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To all care and nursing staff at Bentley Manor Care Home, thank you for all your care and respect and dignity shown to me during my stay with you. Love, respect, and care.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for your lovely review. I'm glad you enjoyed your stay.

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Review from Diane R (Daughter of Resident) published on 8 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for about 4-years, and she has had excellent care throughout. The staff are always patient, considerate, caring and friendly.
Unfortunately, we cannot visit at the moment due to Coronavirus, but the staff have managed to keep the home virus-free and have still taken the time to
contact me and my sister to update us. They have encouraged her to talk on the phone - no mean feat!
I would highly recommend to anyone looking for care for a loved one.
Well done, all the staff!
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Many thanks for taking the time to write this review. I'm sure the staff will be glad to hear that they make a difference.

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Review from J B (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't ask for a more caring staff.
This has helped my mother enormously with her complete needs.
I just wish she could have been placed here sooner.
Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Many thanks for taking the time to write a review. It's lovely for the team to hear what a difference they've made.

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Review from Ryan P (Grandson of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana moved into Bentley Manor recently and I have seen a massive change in her. We were very nervous about Mana going into a nursing home but right from the start when the managers came to visit Nana at the hospital they put us at ease. The care staff are amazing and have helped my Nana to be independent
as possible. My Nana is talking more and her wellbeing has improved dramatically. The home is lovely and from the managers to the care staff, to the cleaners, they make me feel at ease and they always welcome me. What a fantastic team.
Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

What a fantastic review, and so personal. Thank you. Kind regards

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Review from Karen (Daughter of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to mention how wonderful the staff are here at Bentley Manor Care Home, my mother is a resident here and she is always comfortable and happy in the welcoming environment that the staff tirelessly provide.
The team are great at providing continual communication to family members about any
changes in care, and the staff always ensure that the residents have a dignified stay. My mother always comments how she feels at home.
The standard of care is exemplary even considering the everyday difficulties that are faced by dementia patient.
I would recommend this home to anyone and I want to thank the staff for all their hard work.
Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you for taking the time and trouble to submit such a wonderful review for Bentley Manor Care Home. It is very kind of you to highlight both the standard of care and the staff team, everyone works so hard to ensure that residents are happy and healthy, as well as feeling well and truly 'at home'. Kind regards

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Bentley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Bentley Manor Care Home is calculated as follows: ( (174 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 188 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bentley Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Andrada

Andrada Matei

Job Title: Home Manager Joined: 2016

Hello, my name is Andrada, and I have been part of Bentley Manor Care Home since 2016, when I started working as a nurse on the Meadow unit.


Being part of a great team has allowed me to grow and develop, and in 2018, I became the Unit Manager. I have received fantastic support from the company and managers for my personal and professional development and have been enrolled on various training programmes to advance my leadership skills. In 2020, I became Clinical Lead for all the units, trying to improve and work together with the team to be outstanding. In 2021, I became the Deputy Manager for the home. In 2025, I became the Home Manager here at Bentley Manor Care Home.


At Bentley Manor Care Home, you will find a supportive team, caring staff and a high level of care delivered to our residents.

Michelle

Michelle Harrison

Job Title: Administrator

My name is Michele Harrison and I am the Home Administrator at Bentley Manor Care Home.


There are many aspects to my role, from Recruitment and Payroll to Resident Accounts, Funding and Contracts.

Helen

Helen Cliffe

Job Title: Activities Coordinator Joined: 2022

Hi, my name is Helen. I am the Activities Coordinator at Bentley Manor Care Home.


My journey with the Harbour family has only just started. I have been a care assistant for many years; I joined as a Care Assistant but when an opportunity for an Activities Coordinator became available, I grabbed it with both hands!


I really love to provide person-centred activities to our residents. I enjoy seeing them smile!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bentley Manor Care Home to verify any information. View our terms and conditions. Bentley Manor Care Home has an Enhanced Service - more info.