Alexandra Court

110 Victoria Road East, Thornton-Cleveleys FY5 3SZ
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9.8 86 Reviews
  • Alexandra Court, Thornton-Cleveleys
Alexandra Court is located in Thornton-Cleveleys and is situated within walking distance of local shops, library etc. The nature of care offered at Alexandra Court is suitable for people aged 65 years and over, whether male or female, offering experienced care, comfort and assistance.

Alexandra Court provides unique accommodation for residents in 31 individual luxury en-suite rooms, with a bedroom, lounge and kitchenette. Provision can be made to accommodate couples. Each room is fully carpeted and decorated to a high standard complete with WiFi and contain a nurse call system, fire detection and central heating with thermostatic controls.

A large conservatory at the front of the property leads to a spacious lounge with a feature fireplace and a baby grand piano. The dining room is bright and airy and the home is surrounded by well-maintained gardens and secluded patio areas with outside seating. There is also a car park to the front of the building, which can accommodate 10 cars within the grounds of the home.

Residents are encouraged to continue with any hobbies they may enjoy and assistance will be given as required.

Talk to the team about your respite requirements to hear about short term respite stays at Alexandra Court.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Alexandra Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anabela Silva-Phillips (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (31)

Parking

  • The home has a car park onsite

Alexandra Court Reviews (86)

9.8

Alexandra Court has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years.
Over all time Alexandra Court has 86 reviews.

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Reviewer Connection to Alexandra Court
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Total of 86, showing 61-80
Review from Val G (Friend of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly friend was put into a care home for one month and she went downhill fast. Then I came across Alexandra Court and had her moved, her happy face came back after a few days. The staff were so nice, it was nice to visit her knowing I wasn't going to be met with lots of woes. I would give the
home 10/10 for making her a very happy lady again. Wish every care home was the same as this one.
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Review from Pat (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Alexandra Court on respite. The service at the home is fantastic, my dad was in hospital and he was very miserable there. Since coming to Alexandra Court he is back to his old self. He's like a new man. I can't express how happy I am with the staff! They have apartments with their
own bedroom and living room, en-suite and even a kitchen etc.
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Review from Holly W (Granddaughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the overall care my grandad received. The high standard of management stood out as well as the cleanliness and care also.


I felt welcome every time I came.


A home from home.

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Review from Yvonne (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of all our family, I would like to express our sincere thanks to all members of staff, for the care of our Dad.
The staff Alexandra Court showed complete respect and dignity at all times, during his stay at the home.
Most important, they always made him smile and laugh, and nothing was too
much trouble.


Our Dad sadly passed away on 7.1.18 at the home. It was a very peaceful passing, and we thank the staff, for all their support at this difficult time.

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Review from L S (Niece of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is very happy at Alexandra Court. Her apartment was decorated in cream, but auntie wanted it white so they got the decorator in to paint it white she is thrilled.
She is made up as her friend visits daily and the home welcome him with open arms.
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Review from Dorothy B (Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband died with dementia and cancer I nursed him for 11 years and three months ago I had to leave my home because it was flooded and unfit to live in. It may be 6 months before I can return home.
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Review from George (Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found every one of the staff have been brilliant and could not do enough for anyone. I am enjoying my stay here the food is brilliant except for the cheese which I have never liked. I can recommend Alexandra Court to anyone who needs care.
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Review from Judith H (Daughter of Resident) published on 25 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Alexandra for over seven years and has always been looked after with care and dignity. He recently celebrated his 90th birthday and we arranged, with the help of the staff, a small party. They provided a lovely buffet, decorations in the conservatory and made a birthday cake.
Nothing was too much trouble on the day and made it a very enjoyable event. My sister, brother and I would like to say a big 'thank you ' to all the staff at Alexandra.
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Review from Irene D (Wife of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really caring, helpful, friendly and reassuring.
The surroundings and atmosphere are very good and inviting.
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Review from Syliva J (Daughter of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has to be one of the very best in the country. We (as a family) feel so fortunate that we found this place for our dad, who was newly bereaved when he first came here (December 2013).
The accommodation is first class, the staff here are exceptional. They are so kind and caring.
This
home should win multiple awards!
The food is really good and we are very confident that dad is getting the best possible care here.
Also, the activities are varied and interesting for the residents, the organiser of these is fabulous.
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Review from Kate M (Daughter-in-law of Resident) published on 12 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum in law has just had a respite stay with you. I cannot fault the care and compassion shown to her whilst she was with you. She was very well cared for and was able to spend as little or as much time in her own apartment. Residents can choose to dine with other residents in the dining room or
dine in their own apartment, where their meals are brought to them. There is an array of activities which residents can choose to partake in or not as well as weekly visits from a hairdresser. Would highly recommend if you have relatives living in the area requiring care - nothing is too much trouble.
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Review from Helen B (Daughter of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home really care. They are in and out of the resident's rooms and a chatty and friendly. They take the time to stop and chat and it is plainly obvious they are in the right job. I don't worry about mum being there as I know if there is anything wrong with her it will be addressed
straight away. Only negative things the sink in her bathroom is too high for her as she is very bent over. Hardly ever see the manager either me or mum.
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Review from Mona C (Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here and I have been here about 6 years now and everybody is looking after us very well.
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Review from Robert L (Son of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been with Alexandra Court for 5 years now. It is wonderful, she has her own apartment with the addition of a wonderful care team. Mum doesn't often involve herself in the activities but I see they are excellent. Food is outstanding. I stayed for lunch last week, I was well looked after and enjoyed
my salmon steak greatly. More like a hotel than a care home but with the greatest care given to my mum.
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Review from Janet B (Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident since early May 2016, initially for respite care but now as a resident. I could not bear to leave as I have been so well looked after and made some nice friends.
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Review from Jill L (Daughter of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at this care home for the last three years. During that time her physical and mental health has deteriorated. The staff provide wonderful care, they are always extremely caring, react well with all residents and have provided consistent and good humoured care at all times.
When one hears such awful horror stories about care homes, it is necessary to publicise the food stories and this home provides the positive side of the picture. The home is smart, clean and happy and the residents express their satisfaction as well as acknowledge how lucky they are.
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Review from Bill J (Son of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed on respite. Standards are so high. Staff treated her with the greatest dignity. Her independence was encouraged whilst she was in the home. She didn't want to go home. She said the staff were very kind and made fer feel so at ease.
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Review from Eileen N (Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very sociable place, well looked after. Staff excellent, can't find fault. I've made a lot of friends. Manager is exceptional, lovely lodge apartment.
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Review from C H (Friend of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful. Occasionally visit a resident who seems very happy with the care and support given to her.
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Review from Sheila D (Friend of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm welcoming feel to the home. Saw several staff interacting with residents on a 1:1 basis. Apartment clean, fresh and modern furniture but no drawers - shelves en-suite to put toiletries and sanitary items - this was mentioned and will be addressed soon (recent switch to shower room from bathroom).
Apartment
layout is good and adequate. I was told food is good. Shocked to hear that a resident was moved to another apartment whilst work on new en-suite was carried out but the apartment wasn't cleared of previous resident's clothes/shoes etc.
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Alexandra Court is calculated as follows: ( (134 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 167 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Anabela

Anabela Silva-Phillips

Job Title: Home Manager

Hello, my name is Anabela Silva-Phillips, I'm the Home Manager at Alexandra Court.


I'm passionate about ensuring that people receiving Health and Social Care have an excellent experience, and it is a previlege to be the Home Manager at Alexandra Court.


I commenced my working life with the Red Cross, attending to pilgrims and eldery church members. I progressed through my career with training and gained experiences, giving me the skills to successfully manage care services.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Court to verify any information. View our terms and conditions. Alexandra Court has an Enhanced Service - more info.