Alexandra Court

110 Victoria Road East, Thornton-Cleveleys FY5 3SZ
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9.8 86 Reviews
  • Alexandra Court, Thornton-Cleveleys
Alexandra Court is located in Thornton-Cleveleys and is situated within walking distance of local shops, library etc. The nature of care offered at Alexandra Court is suitable for people aged 65 years and over, whether male or female, offering experienced care, comfort and assistance.

Alexandra Court provides unique accommodation for residents in 31 individual luxury en-suite rooms, with a bedroom, lounge and kitchenette. Provision can be made to accommodate couples. Each room is fully carpeted and decorated to a high standard complete with WiFi and contain a nurse call system, fire detection and central heating with thermostatic controls.

A large conservatory at the front of the property leads to a spacious lounge with a feature fireplace and a baby grand piano. The dining room is bright and airy and the home is surrounded by well-maintained gardens and secluded patio areas with outside seating. There is also a car park to the front of the building, which can accommodate 10 cars within the grounds of the home.

Residents are encouraged to continue with any hobbies they may enjoy and assistance will be given as required.

Talk to the team about your respite requirements to hear about short term respite stays at Alexandra Court.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Alexandra Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anabela Silva-Phillips (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (31)

Parking

  • The home has a car park onsite

Alexandra Court Reviews (86)

9.8

Alexandra Court has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years.
Over all time Alexandra Court has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexandra Court
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Review from Natalie S (Granddaughter of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanna is a resident at Alexandra Court and is very well looked after by all the staff. I am very pleased with all the care my nanna receives.
The staff could not do enough for my nanna giving me peace of mind she is happy, safe and well loved by everyone.
The apartments are out of this world. You
can make them your own as my nanna has done the home as they also said we can paint if we would like to add that extra homely feel. Brand new carpets have just been fitted throughout the apartment and a lovely new wet room.
The food is fantastic and the home allowed me to have lunch with my nanna on several occasions not expecting payment.
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Review from Melanie N (Daughter of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first visit to Alexandra Court I was struck by the welcoming and homely feel. The flexibility at the time of moving in (and departure) was a great help and allowed Mum to acclimatise with familiar things around her. The care and patience exhibited by all the team was outstanding. Dementia
can be confusing to all and they dealt with it very well. The daily entertainment and activities programme was excellent, engaging Mum more than I had seen in a long time. I cannot speak highly enough for the whole team and the individuals charged with Mum's personal care - 5 star service.
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Review from Janet H (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Alexandra Court for approximately 1 year. I wish she had been there sooner as the care and loving kindness she received was excellent. I feel she would have benefited from the support and interaction had she stayed there earlier. The staff are excellent in their patience and kindness,
I always left after my visiting her knowing she was safe and had all she needed. Her face lit up at the sight of any and all of the staff. I couldn't have asked for more. Thank you so very much.
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Review from Elizabeth B (Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Alexandra Court for approximately two years and enjoy living here. Food is good and adequate. Staff are very good, the home is clean and tidy.
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Review from Emilie P (Sister of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident for about 18 months. Her care has been wonderful. I never have to worry about her as all her carers are kind, helpful and professional at all times. It gives me great peace of mind to know that she is lucky enough to be in such a well managed and caring home.
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Review from Gwen M (Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very nice and clean, always feels welcoming, the food is very good here and I will tell everyone this is the place to be. Staff are very helpful and I love living here. The home is lovely and my apartment is outstanding.
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Review from Brenda M (Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's in a very pleasant part of Blackpool with an attractive garden. Everybody here is pleasant and appears to enjoy the company. We have been pleased to enjoy singers and dancers from local shows.
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Review from Margaret S (Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here a number of years 6-7, I came here with the church to sing and I love the feel of the home and said I want to live here at Alexandra Court when I am not able to live at home. To this day I know I made the correct choice and never regret it. The food is amazing always a good choice,
I enjoy every week. I have made my apartment home as I have brought my own furniture, this makes it home. The staff are all lovely and enjoy the daily activities when I join in. The care is outstanding, I love it here and it is home.
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Review from Gill W (Niece of Resident) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt has been at Alexandra Court for a few years now. We realised that she needed some help with day to day living so we were fortunate that we heard about Alexandra Court. She settled in really quickly with the help of the caring staff.
The caring has continued and we can only thank all the
staff for all that they do for her. From our point of view, they are always very welcoming when we go to visit and we see that they obviously really care about the residents. They have a difficult job but they do it with compassion and laughter! An important component for everyone!
The place is always clean and tidy and well managed and our aunt seems very happy there.
Thank you all.
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Review from Catherine T (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
'Delighted' may not be a wholly appropriate term given all my beliefs as to how our very wealthy country should fully fund ALL required personal/social care. However, given the current care climate, delight is not too strong a summation of my feelings vis-à-vis my mum's care, treatment and support during
her three years at Alexandra Court. The utterly dedicated staff are unquestionably Alexandra Court's strongest attribute in showing unfailing patience, endless flexibility and a level of care way beyond what anyone could have expected throughout mum's inexorably declining condition. Mum's final phase of life was characterised by the kindness, dignity and even love given to her.
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Review from Roy H (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved into Alexandra Court, she has received the best care and attention from all concerned. The staff are very caring and nothing is too much trouble for them.
The rooms are kept spotlessly clean and the food is varied and well served.


All the staff go out of their way to ensure

that residents and relatives needs are met.
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Review from Joan W (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have family visiting me on a regular basis i.e., 3 times a week. The chef provides a regular menu but is happy to alter this. The food is excellent.
The carers are very good and check the rooms every 2 hours after midnight.
We all enjoy playing dominoes after we have rested after lunch.
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Review from Rachel D (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having made the difficult decision that my mother needed full-time care due to her advancing dementia, I spent a great deal of time looking for the home that would meet all her needs. I decided on Alexandra Court. Yes, the home is tastefully decorated, clean and the food served is excellent, however
the main reasons why are that the home has a lovely, caring and welcoming atmosphere. 6 weeks on the team have proved my initial feelings, they are passionate about the care they provide and it is exemplary, the management are approachable and open and honest. I am happy to leave my mum knowing she is safe and well cared for.
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Review from Joyce J (Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 3 1/2 years. The care is excellent. If I need anything I have only got to ask. When my bathroom was changed to a wet room I got to choose my own furniture on the internet.
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Review from Clara L (Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for about 5 months. I am very happy here, the care I receive is very good. The staff are friendly and helpful at all times. The apartments are spacious, lounge, bedroom and wet room. Home from home.
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Review from Matthew B (Great-grandson of Resident) published on 4 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to visit my grandma for the first time in many years with other family members. The home was very welcoming and had a lovely fresh smell to it. My grandma has been living at Alexandra Court for a few years now and she tells me how lovely it is and she is happy not being at home. She mentioned
that it felt like home at times as she has her own apartment. The apartments are very nice and spacious. The staff were all lovely offering cups of tea/coffee, biscuits to us. It just felt so homely and lovely I would gladly say my grandma is being looked after well by all the staff. Keep up the good work.
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Review from Jean W (Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here several months ago on recommendation and am thoroughly pleased with everything.
I have a lovely apartment and the food is superb.
The carers are most helpful in every way.
I am very comfortable in my old age and feel safe and very well looked after and would highly recommend it.
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Review from Kathryn L (Daughter of Resident) published on 11 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at Alexandra Court for nearly 8 years and in that time he has been looked after really well by all the staff. We have never had to worry about his care when we were not there as we trusted the staff completely to treat dad with the utmost care and compassion and knowing they would
alert us to any problems concerning our dad. Unfortunately, my dad has just passed away on the 27th April 2018 but this sad and traumatic time was made so much easier by all the kindness and support shown to not only my dad but also to my sister and me in the days before my dad's death when he was very ill.
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Review from Tony (Father-in-law of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I often visit the home and I am always greeted with a warm welcome. The home is always clean and tidy and they have a varied menu.
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Review from Derek P (Son-in-law of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law has spent quite a few weeks in homes over the last few years, and has always wanted to get back home as soon as possible, but this has not been the case at Alexandra Court. His praise for the staff, food and attention he has received has been incredible. The home is always immaculately
clean, staff are friendly and helpful but always professional, I can't have been happier with our choice of home short-term. The rooms are incredibly spacious, and there are plenty of communal areas for residents to mix and chat. He is a very difficult man to please, so they are obviously getting things spot on! 11/10!
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Alexandra Court is calculated as follows: ( (134 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 167 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Anabela

Anabela Silva-Phillips

Job Title: Home Manager

Hello, my name is Anabela Silva-Phillips, I'm the Home Manager at Alexandra Court.


I'm passionate about ensuring that people receiving Health and Social Care have an excellent experience, and it is a previlege to be the Home Manager at Alexandra Court.


I commenced my working life with the Red Cross, attending to pilgrims and eldery church members. I progressed through my career with training and gained experiences, giving me the skills to successfully manage care services.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Court to verify any information. View our terms and conditions. Alexandra Court has an Enhanced Service - more info.