Alexandra Court

I think Alexandra Court must be one of the world’s nicest care homes. The manager and his team have achieved such a warm, welcoming atmosphere: they are always friendly, upbeat, cheerful and keen to help and very professional too. It doesn’t look like a care home - more like a comfy hotel. It’s clean, fresh and (whisper it!) it doesn’t smell like a care home either. My mum has been here for a month for respite care and everything has been taken care of with a friendly smile from hospital visits to laundry, nursing care and even a birthday party. Mum was able to celebrate her birthday with a tea party in the conservatory, including a fab homemade cake whisked up by the chef. Whenever I visit I’m struck by this kind of attention to detail and the fact that the culture of caring is shared by every single member of staff. There aren’t just one or two stand-out individuals here - the whole team work together to create this very special environment.

We have visited an elderly friend of ours a number of times now. She is in for short-term nursing care after breaking a bone in her foot. Although we have been impressed by the buildings, the accommodation etc., the outstanding element of the Alexandra Court is the staff. Every member of staff we have met, in a variety of capacities, have been mainly young, very enthusiastic, polite, helpful, cheerful and most of all they care about each individual resident.

The staff are always very pleasant with a happy outlook and very caring. Mother enjoys her meals very much. The catering is first class.

My mum was poorly and required extra care and was very reluctant to leave her home. She was welcomed and settled in at Alexandra Court by the lovely caring staff and very quickly felt at home. Her apartment was lovely, very homely and spacious, but she really enjoyed the company and being included in the many activities in the lounge and conservatory etc. She thoroughly enjoyed her stay and I had peace of mind knowing she was happy and well cared for.

The food is fantastic and the home allowed me to have lunch with my nanna on several occasions not expecting payment.

From the very first visit to Alexandra Court I was struck by the welcoming and homely feel. The flexibility at the time of moving in (and departure) was a great help and allowed Mum to acclimatise with familiar things around her. The care and patience exhibited by all the team was outstanding. Dementia can be confusing to all and they dealt with it very well. The daily entertainment and activities programme was excellent, engaging Mum more than I had seen in a long time. I cannot speak highly enough for the whole team and the individuals charged with Mum's personal care - 5 star service.

My mum was at Alexandra Court for approximately 1 year. I wish she had been there sooner as the care and loving kindness she received was excellent. I feel she would have benefited from the support and interaction had she stayed there earlier. The staff are excellent in their patience and kindness, I always left after my visiting her knowing she was safe and had all she needed. Her face lit up at the sight of any and all of the staff. I couldn't have asked for more. Thank you so very much.

I have lived at Alexandra Court for approximately two years and enjoy living here. Food is good and adequate. Staff are very good, the home is clean and tidy.

My sister has been a resident for about 18 months. Her care has been wonderful. I never have to worry about her as all her carers are kind, helpful and professional at all times. It gives me great peace of mind to know that she is lucky enough to be in such a well managed and caring home.

The home is very nice and clean, always feels welcoming, the food is very good here and I will tell everyone this is the place to be. Staff are very helpful and I love living here. The home is lovely and my apartment is outstanding.

It's in a very pleasant part of Blackpool with an attractive garden. Everybody here is pleasant and appears to enjoy the company. We have been pleased to enjoy singers and dancers from local shows.

I have lived here a number of years 6-7, I came here with the church to sing and I love the feel of the home and said I want to live here at Alexandra Court when I am not able to live at home. To this day I know I made the correct choice and never regret it. The food is amazing always a good choice, I enjoy every week. I have made my apartment home as I have brought my own furniture, this makes it home. The staff are all lovely and enjoy the daily activities when I join in. The care is outstanding, I love it here and it is home.

Thank you all.

'Delighted' may not be a wholly appropriate term given all my beliefs as to how our very wealthy country should fully fund ALL required personal/social care. However, given the current care climate, delight is not too strong a summation of my feelings vis-à-vis my mum's care, treatment and support during her three years at Alexandra Court. The utterly dedicated staff are unquestionably Alexandra Court's strongest attribute in showing unfailing patience, endless flexibility and a level of care way beyond what anyone could have expected throughout mum's inexorably declining condition. Mum's final phase of life was characterised by the kindness, dignity and even love given to her.

The rooms are kept spotlessly clean and the food is varied and well served.

All the staff go out of their way to ensure that residents and relatives needs are met.

We all enjoy playing dominoes after we have rested after lunch.

Having made the difficult decision that my mother needed full-time care due to her advancing dementia, I spent a great deal of time looking for the home that would meet all her needs. I decided on Alexandra Court. Yes, the home is tastefully decorated, clean and the food served is excellent, however the main reasons why are that the home has a lovely, caring and welcoming atmosphere. 6 weeks on the team have proved my initial feelings, they are passionate about the care they provide and it is exemplary, the management are approachable and open and honest. I am happy to leave my mum knowing she is safe and well cared for.

I have been here for 3 1/2 years. The care is excellent. If I need anything I have only got to ask. When my bathroom was changed to a wet room I got to choose my own furniture on the internet.

I have been a resident here for about 5 months. I am very happy here, the care I receive is very good. The staff are friendly and helpful at all times. The apartments are spacious, lounge, bedroom and wet room. Home from home.

I went to visit my grandma for the first time in many years with other family members. The home was very welcoming and had a lovely fresh smell to it. My grandma has been living at Alexandra Court for a few years now and she tells me how lovely it is and she is happy not being at home. She mentioned that it felt like home at times as she has her own apartment. The apartments are very nice and spacious. The staff were all lovely offering cups of tea/coffee, biscuits to us. It just felt so homely and lovely I would gladly say my grandma is being looked after well by all the staff. Keep up the good work.