Alexandra Court

This care home has to be one of the very best in the country. We (as a family) feel so fortunate that we found this place for our dad, who was newly bereaved when he first came here (December 2013).
The accommodation is first class, the staff here are exceptional. They are so kind and caring.
This home should win multiple awards!
The food is really good and we are very confident that dad is getting the best possible care here.
Also, the activities are varied and interesting for the residents, the organiser of these is fabulous.

My mum in law has just had a respite stay with you. I cannot fault the care and compassion shown to her whilst she was with you. She was very well cared for and was able to spend as little or as much time in her own apartment. Residents can choose to dine with other residents in the dining room or dine in their own apartment, where their meals are brought to them. There is an array of activities which residents can choose to partake in or not as well as weekly visits from a hairdresser. Would highly recommend if you have relatives living in the area requiring care - nothing is too much trouble.

The staff at this care home really care. They are in and out of the resident's rooms and a chatty and friendly. They take the time to stop and chat and it is plainly obvious they are in the right job. I don't worry about mum being there as I know if there is anything wrong with her it will be addressed straight away. Only negative things the sink in her bathroom is too high for her as she is very bent over. Hardly ever see the manager either me or mum.

I am very happy here and I have been here about 6 years now and everybody is looking after us very well.

The time I've been here has been wonderful after losing my husband 8 months before coming here. Management and staff have made me very welcome, I've made plenty of friends the staff are so caring and helpful and I couldn't ask for more.

Mum has been with Alexandra Court for 5 years now. It is wonderful, she has her own apartment with the addition of a wonderful care team. Mum doesn't often involve herself in the activities but I see they are excellent. Food is outstanding. I stayed for lunch last week, I was well looked after and enjoyed my salmon steak greatly. More like a hotel than a care home but with the greatest care given to my mum.

I have been a resident since early May 2016, initially for respite care but now as a resident. I could not bear to leave as I have been so well looked after and made some nice friends.

My mother has been a resident at this care home for the last three years. During that time her physical and mental health has deteriorated. The staff provide wonderful care, they are always extremely caring, react well with all residents and have provided consistent and good humoured care at all times. When one hears such awful horror stories about care homes, it is necessary to publicise the food stories and this home provides the positive side of the picture. The home is smart, clean and happy and the residents express their satisfaction as well as acknowledge how lucky they are.

Nice people, good carers, always willing to help. Beautiful new windows and good view of gardens. I can have my apartment how I want, I can be independent, family can visit when they want and are treated like family by the staff.

Mum stayed on respite. Standards are so high. Staff treated her with the greatest dignity. Her independence was encouraged whilst she was in the home. She didn't want to go home. She said the staff were very kind and made fer feel so at ease.

It's a very sociable place, well looked after. Staff excellent, can't find fault. I've made a lot of friends. Manager is exceptional, lovely lodge apartment.

Staff friendly and helpful. Occasionally visit a resident who seems very happy with the care and support given to her.

Warm welcoming feel to the home. Saw several staff interacting with residents on a 1:1 basis. Apartment clean, fresh and modern furniture but no drawers - shelves en-suite to put toiletries and sanitary items - this was mentioned and will be addressed soon (recent switch to shower room from bathroom).
Apartment layout is good and adequate. I was told food is good. Shocked to hear that a resident was moved to another apartment whilst work on new en-suite was carried out but the apartment wasn't cleared of previous resident's clothes/shoes etc.

Lovely atmosphere on entering. The staff have an excellent relationship with both families and residents. Always willing to chat about your resident. Staff always warm and welcoming nothing too much to ask for. Meals can be adapted to personal needs. Rooms are warm, clean and tastefully decorated, residents can bring in their own furniture.

Had a good laugh with everyone. Staff are lovely very good to talk to. Very comfortable. I am able to sit in my room for peace and quiet or sit and take part in the activities if I want to. I was always given a choice, I was well looked after. Room is perfect much more than that to have an apartment is so nice, like home from home. Everything I could wish for.

Mum has lived at Alexandra Court for six years, she is very settled in her own apartment within the care home. The staff are all friendly and efficient. Being in an apartment mum has been able to have a lot of her own belongings around her and this has helped a lot with her change in life.

I am happy living at Alexandra Court. I can have visitors at any time. Our activities co-ordinator is very good. The manager has only just started but seems very nice.

Homely and friendly. Lovely apartments, warm and cosy. Very caring and understanding staff. Due to circumstances my aunt regretfully had to leave as her needs had changed but her time there was enjoyed and satisfied for the duration. A happy home!

Staff very helpful. Facilities good. Friendly staff and residents. Lots going on. Food excellent.

This was dads second visit to Alexandra Court for a respite stay. He thoroughly enjoyed his stay there again. He couldn't compliment the staff enough. He said they are all wonderful, kind and caring. He can not wait for his next visit when I go on holiday. It is such a peace of mind whilst I am away knowing my dad is safe and happy.