Arrowsmith Lodge Rest Homes Ltd, Preston, Lancashire
Arrowsmith Lodge Rest Homes Ltd, Preston, Lancashire
Arrowsmith Lodge Rest Homes Ltd, Preston, Lancashire

Arrowsmith Lodge is situated in a pleasant semi-rural area of Lancashire, in close proximity to basic local amenities. The home was established in the mid-1980s to provide residential care services to the community.

The home has a caring team of qualified and dedicated staff led by an experienced manager. The high standard of care enables optimum conditions for the health and well-being of the individual and enhances the quality of their lives.

They are committed to quality and excellence and have management systems in place that ensures that they deliver a quality service consistently. They encourage feedback from residents and their representatives about the service provided and endeavours to provide an environment that is open, honest and caring.

The home believes in treating all residents as individuals. All residents have a right to privacy and independence, and a right to have their cultural religious and emotional needs accepted and respected.

Group: Arrowsmith Lodge Rest Home Ltd

Person in charge: Susan Houghton (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy

Admission Information: Ages from 65 to 120.

Single Rooms: 29

Shared Rooms: 3

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £575 – £600 , Personal Care Shared (per person) £575 – £600 (These prices are only a guideline, please contact Arrowsmith Lodge Rest Homes Ltd to find out the exact price for your requirements.) (These prices are only a guideline, please contact Arrowsmith Lodge Rest Homes Ltd to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Arrowsmith Lodge Rest Homes Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Arrowsmith Lodge Rest Homes Ltd has a Review Score of 8 (7.957)

The Review Score of 8 (maximum of 10) for Arrowsmith Lodge Rest Homes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Arrowsmith Lodge Rest Homes Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.028 for Arrowsmith Lodge Rest Homes Ltd is calculated as follows: ( (9 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 36 Ratings = 4.028

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.929 Points relating to the number of positive Reviews for Arrowsmith Lodge Rest Homes Ltd is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arrowsmith Lodge Rest Homes Ltd?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arrowsmith Lodge Rest Homes Ltd

  • Daughter of Resident/Service User
    3

Things have definitely improved over the last six months - staff morale is higher and things get done quicker.

How likely would you be to recommend Arrowsmith Lodge Rest Homes Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been at Arrowsmith Lodge Rest Homes Ltd for 20 months. In all that time, he has received the best care possible. If there is a problem, it is sorted immediately. The staff are very caring and kind. They take the time to spend with residents chatting or helping with their needs.

How likely would you be to recommend Arrowsmith Lodge Rest Homes Ltd? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As of when the new manager has taken over, everything in the home has improved tremendously.
The morale of the staff and everything, in general, has had a boost which I admire.
Everyone working there does their best which is all they can do.
The only thing I would suggest that could do with improvement is the staffing levels.
Could do with more help especially at the weekend.

How likely would you be to recommend Arrowsmith Lodge Rest Homes Ltd? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Submit a Review for Arrowsmith Lodge Rest Homes Ltd

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Awards / Recognitions

October 2016

ISO9001

Recipient: Arrowsmith Lodge Rest Homes Ltd

Date: Saturday 01 Oct 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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